All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel wasn’t all that great… Didn’t have a working toilet the whole time! Had to go downstairs in lobby to use the restroom. Staff was very nice and pleasant and rooms fairly clean. There was no blanket just sheet so had to sleep low air on. The property is Pet friendly but doesn’t allow ESA pets only service dog if have medical condition so I had to take my ESA dog to doggy boarding which was the whole point I booked the hotel so should change wording to Service dogs only instead of pet friendly like dogs are allowed. For the price I spent on hotel and dog boarding will go with my first mind book Hilton instead. Was conveint location to everything tho so that was great!
The property seems to be recently renovated but definitely was not done at quality standard. The inside still feels very dated and old regardless of the putting lipstick on a pig presentation of the building. The breakfast was horrible and very limited options and also they ran out of breakfast on the second morning of the stay. The comforters on the bed had holes and plenty of stains in them as well very unclean. There is an old smell throughout the building that you can tell it’s antiquated. The pictures on the website is completely misrepresentation of what it actually is. DO NOT RECOMMEND
Everything was fine ,except first room,tv and phone didn't work.Problem was solved right away,changed my room.
Everything was great with that one ,except,when I looked out the window,there was trash everywhere.
Other than that,the stay was wonderful.Will stay again.
Wow. I tried to stay at this property 2 years ago. It was a Disaster! Lol
Now that Best Western has recondition this property, i am so pleased. The staff was so helpful and kind. Looking forward to my next visit to Mobile Alabama 🎊👌
eugene
Stayed 4 nights in Feb 2024
6/10 Okay
bryant
Feb 22, 2024
Liked: Staff & service, room comfort
Needs help.
The lady at the front desk when my wife and I checked in was great. However, the first room we were giving someone had been smoking weed in the room and it was absolutely terrible. My wife would not even stay in the room while I called downstairs. This was no reflection on the lady at the front desk. As soon as I told her, she gave us another room and checked out the other room for herself. The new room has a ac problem. It was either blowing heat or the AC until. It literally went from one to the other. It was my wife's birthday. So we tried to make the best of things after going for her birthday dinner. Also, a major safe issue is the back door that Never seems to be locked. Its been a few years since I've stayed here and they still have the same safe issues now as they did then. SMH.
The shower went everywhere but on the person. The A/C didn't work properly. The mirror framing wasn't sealed properly.
Keegan
Stayed 1 night in Feb 2024
6/10 Okay
Scott
Traveled with family
Feb 7, 2024
Liked: Room comfort
Disliked: Staff & service
The hotel room was good for the price per night. It was a comfortable stay. We were there for five nights and housekeeping never came. We had to get our own towels and they never took out trash or cleaned the room daily.
The wifi did not work in either of the three rooms. There was no telephone at all in the room or no telephone that functioned in any rooms. I was moved three times and in the "best" room the bathroom light did not work. The breakfast had no coffee until I requested it. There was no butter, honey, or jelly for the toast. The staff were defensive. I will never stay at this chain again. I thought falsely that Best Western maintained quality standards.
Disgusting! This hotel is terrible, everything is very dirty, it smells very bad, the rooms, the beds smell like cigarettes and other things! It's not a place to go with the family. The Mr. at the reception was very friendly.