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Reviews of Kahama Hotel Mombasa

3.5 out of 5
Kahama Hotel Mombasa
Malindi Highway North Coast Mombasa, Mombasa

Reviews

8.0

Very Good

Rating 10 - Excellent. 23 out of 64 reviews" "
Rating 8 - Good. 21 out of 64 reviews" "
Rating 6 - Okay. 16 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Kahama Hotel is a clean facility. The staff is outstanding and will go out of their way to assist you. Mercy and Evelyn's hospitality made me feel at home.
Stayed 2 nights in Apr 2024

4/10 Poor

MATHEW

Liked: Cleanliness, room comfort
Not worth the money!
Nice place. Second time there. It is not really a Beach Hotel. The we arrived there was only lukewarm water. The next day, only cold water.
Stayed 1 night in Aug 2023

6/10 Okay

MATHEW

Stayed 1 night in May 2023

4/10 Poor

CONOR

Liked: Cleanliness, room comfort
Not the place I knew...
Most disappointed on my second stay here. Booked because last time (6 months ago) was a great place to stay plus excellent service and reataurant. Sadly, lacks atmosphere, menu totally scaled back, service when had, good, but invariably hard to get. Place definitely is needing attention as seems management are letting what attracted me to this place, erode fast. Doubt i shall return here again! Real shame!
Stayed 6 nights in Apr 2023
Response from Management on May 13, 2023
Jambo Conor.Thank you very much for your review. We are very sorry you had a different experience than expected, and thank you for highlighting the key concerns that made your stay not good; these have been duly noted and being addressed.We also hope that you will change your mind and book with us again.Karibu Kahama, Karibu Nyumbani!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located nesr the beach.
Stayed 3 nights in Mar 2023
Response from Management on May 13, 2023
Thank you Lynn for your review

6/10 Okay

Rosemary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sprucing up necessary
The staff were very friendly, jolly and efficient. Service was very good. However, the room(s) need some sprucing up, the bedsheets were old and overused, needing to be replaced like yesterday. The bed was clean but the mattress had seen better days and there was water leaking from the ceiling when the shower was opened.
Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Not good stay
It wasn't as good as expected .
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jan 2023

10/10 Excellent

Najib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It is a great peaceful and beautiful place Very good and clean rooms All staff there are very helpful and professional I had a great amazing time there in a deluxe room . Mattress was good but not excellent but the housekeepers were very helpful to take care of any complain Breakfast was good with many food options but all these options were not the best I recommend highly this hotel in spite my little negative things about it
Stayed 5 nights in Jan 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic plus nice and relaxed
Stayed 13 nights in Dec 2022

10/10 Excellent

CONOR

Stayed 3 nights in Nov 2022

8/10 Good

Tsai Tong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was within walking distance to the beautiful Bamburi Beach. The rooms were clean and AC worked wonderfully. Mosquito net was also provided. Friendly and helpful staff at the hotel made the trip memorable. Wifi was not the most stable but the staff did troubleshoot quickly and helped out. Breakfast had lots of variety yet quality can be improved.
Stayed 3 nights in May 2022

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Excellent service as always! This is my third stay and would always book here for my holidays!
Stayed 5 nights in Jan 2020
Response from karibu kahama on Feb 6, 2020
Dear Garry, We are glad you enjoyed your stay with us, looking forward to have you enjoy more holidays with us. Regards, Purity.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from . on Apr 11, 2019
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I have been many times to this hotel over the past 8 years but on this occasion it was not up to its previous good standard. The safe in the room could not lock and I reported it everyday and each time the answer was the technician is off today it will be fixed tomorrow. As you know tomorrow never comes, equally the safe was not fixed for the duration of my stay. The light in the bathroom above the wash basin took 5 days to be fixed (needed a new bulb). The wash basin was not emptying and overflowed if you did not watch it and turn off the taps. Just cleaning your teeth was enough to cause overflow. That was still not fixed when I left. Overall a disappointing experience after all my good times at this hotel
Stayed 8 nights in Mar 2019
Response from . on Mar 24, 2019
Sorry for the inconveniences during your stay we will make sure your future stay will be memorable

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Kahama Mombasa on Jan 20, 2019
Thank you so Much for choosing kahama as your destination here in Mombasa

8/10 Good

G, Nairobi

Liked: Staff & service, property conditions & facilities
Convenient and good location
Not bad. Stayed two nights. Not a luxury hotel. Was good for my purposes.
Stayed 2 nights in Mar 2018

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay for the Authentic Experience
Great experience! The room was so spacious, well kept, and decorative of the local area! Lots of cool artwork in the hotel, that had a resort feel. Also, the sports bar next door serves great food, with a fun staff, and great music.
Stayed 2 nights in Nov 2017

8/10 Good

sandy, Toledo, Ohio,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Second time I have stayed there. Comfortable, friendly, beach access. Would like to see small coffee pot in room with the wet bar
Stayed 3 nights in Nov 2017
Response from .. on Nov 15, 2017
Jambo Sandy, thank you for staying with us at Kahama Hotel Mombasa and just remember you are one of our valued guests and we are looking forward to be with you again. Asante Sana, Karibu Kahama, Karibu Nyumbani. Edith

8/10 Good

Kevin M.

Liked: Cleanliness, staff & service, property conditions & facilities
Solid midrange hotel.
Very quiet this time due to election unrest. Popular bar with live music. Staff friendly. Beds average and beach a 2 min walk.
Stayed 2 nights in Nov 2017
Habari Bw. Kevin, Thank you for choosing Kahama Hotel Mombasa for your holiday destination. We were glad to be your host and for future visits you welcome to make Kahama your holiday home. Karibu Kahama, Karibu Nyumbani. Edith

8/10 Good

Alcad, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for!
Pleasant stay, staff nice ,breakfast ok, dinners not the best but not bad. All in all a nice budget hotel which is how it describes itself. Would definitely stay again if needs be.
Stayed 10 nights in Sep 2017

10/10 Excellent

Dom, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
The hotel has a relaxed vibe, no rules or regulations so you're made to feel at home as soon as you arrive. Staff are very friendly and always happy to help. Rooms are clean and modern and the mbusi choma (goat) is fresh and delicious. Easily the best place that I've stayed at on the coast and I'll definitely be heading there again when I'm back in Kenya. And to top it all off the rates are reasonable. Kamaha rocks 🤘🇰🇪🇰🇪
Stayed 3 nights in Aug 2017

8/10 Good

Chong Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Chong Wai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but beware of some of the employees
It was excellent except for when the fan stopped working in my room. The employee told me it would be the next day before it could get fixed. She didnt even try to check batteries in the remote. When i asked to be moved to another room she started grabbing all my stuff and throwing it in my suitcase!!! Because of all the confusion, an african mask i purchased was left behind☹
Stayed 4 nights in Jul 2017

6/10 Okay

Jon Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but too loud!
Kasama Hotel really isn't a bad hotel. The air con works, the staff are friendly, there is even hot water. You can tell I spend a lot of time on africa, I do t ask for much! The problem here is the bar that is just near to the hotel. Some evenings it can be very loud, especially Sunday night! They really need to decide which business to give priority to. Sleeping guests or the few people in the sports bar listening to loud music.
Stayed 3 nights in Jul 2017

10/10 Excellent

Isabelle , Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
From the moment we arrived at Kahama, the staff made us feel right at home. Nothing was too much effort, from taking time to give tips on local sights and restaurants, escorting us to nearby restaurants at night, responsive on room service, and generally being available for anything we might need. The hotel has a relaxed vibe, without the hassle you find at the beach front hotels. It is decorated with lovely local furniture, comfortable rooms, and charming and helpful staff, and is just a short walk to the beach. There's also a great band that plays in the bar which is a must-see sight of Mombasa. Also a huge clean pool, where you can swim at night. We'll definitely be returning.
Stayed 2 nights in Jun 2017
Response from Edith on Jun 29, 2017
Habari Madam Isabella, Thank you very much for your stay at Kahama Hotel,we appreciate your sincere comment about your stay at the hotel. We are looking forward to hosting you again in the near future. Cheers!!! Karibu Kahama, Karibu, Nyumbani. Asante Sana, Edith - Admin Office

8/10 Good

Hisham, Ramallah, Palestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is about 300 m from the beach
very good experience. enjoyed it and would go there again. the hotel rooms are well priced. I went around searching other hotels in the area and came to a conclusion that it is good value for money. The food at the restaurant was not good but the breakfast was good. in fact, the food at Bamburi beach is overpriced and I have not enjoyed food there. It seems to me that they are used to dealing with one-time customers and no repeaters. the only food I enjoyed was at Masai restaurant, not far from Nakumat, where we had grilled ribs. Use uber for your travel in Mombasa, taxis are very expensive.

10/10 Excellent

Al, Nbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively evenings quiet days
If you want to combine listening to live music at night with days at the beach that are quiet, this is the place to stay. It's only 5 minutes from the beach and the rooms are bigger and cheaper than the beach side hotels. It has been renovated so it is comfortable. The coffee and toast at breakfast is excellent but for those that want something more lavish, I recommend a short walk to the beach facing Il Covo Italian restaurant

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service from Hotel Staff
I had a great relaxing experience. The hotel es near a great Italian Restautan, Il Covo, with great italian food and by the beach.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Kahama at Xmas
always enjoy my stays at the kahama though the xmas prices were a bit over the top for this place; good points are the staff, location and the bar; rooms are big and usually everything works though you may need to wait for the hot water to arrive; wifi (as usual) was inconsistent at best and weak when it finally connected; bar is a chill place with lots of sports screens, need to make it clear to staff if you really want a "cold" beer, chicken was overcooked; the noise from the bar or pool may bother some; taxi from airport around KES2,000

8/10 Good

Barry, North Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Very large rooms in Swahili style, on site Kahama sports bar over 30 televisions . Nice hotel nice staff ,will definitely return !

10/10 Excellent

Malcolm, Portsmouth UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really pleaserable stay
The staff could not be more helpful. The only thing lacking was the kettle in the room, they even sorted that out and is now available for future guests. The most noticeable thing on arrival was how clean the swimming pool was, this was reflected throughout the hotel. For a budget priced hotel I could not have been happier.

6/10 Okay

Ali, Cairo

Liked: Cleanliness, staff & service, room comfort
Close to activities spots
Nice hotel in general if you are looking for moving around and going to other places, though it has no direct access to the beach, yet it is close to national parks and marina, very friendly staff with comfort rooms

8/10 Good

andy, london

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but too loud with wedding
Apart from the wedding being too loud making sleep hard during our last night everything was okey. Next time there is a function taking place they should make other people living in the hotel aware of.

6/10 Okay

Sven

Stayed 2 nights in Sep 2022

10/10 Excellent

M.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We booked this nice hotel from 30. december to 2. january in the first place, but extended our stay two times because we really enjoyed our time there :-) Very friendly and professional staff and clean rooms and also very nice breakfast :-)
Stayed 1 night in Jan 2022
Response from Team Coach on Jan 22, 2022
We are delighted hear from you and to know that you had a wonderful experience. Looking forward excitedly to hosting you again, please do come back soon! Karibu Kahama, Karibu Nyumbani

10/10 Excellent

Hubertus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liebes Kahama Team! Meinen Urlaub vom 14.11.21 bis 02.12.21 habe ich im ihrem Hotel sehr genossen Angefangen vom frühen Check-In bis zum Check-Out Besonders gefiel mir: Das herzliche Auftreten des gesamten Kahama`s Team. Angefangen von der Managerin, die jeden Tag durch das Hotel ging auf alle Details achtete und notfalls sofort für Abhilfe sorgte wenn etwas nicht in Ordnung war, zudem begrüßte sie die Gäste die sie auf ihrem Rundgang traf. Ihre Bürotür stand für jeden offen, dafür meinen Respekt. Die Damen von der Rezeption immer lächelnd und hilfsbereit, jeder Zeit ansprechbar und wenn es ein Problem gab wurde sofort Abhilfe geleistet. Meinen Respekt dafür!Das Team von der Frühstückscrew: ihr Tag begann recht früh damit die Gäste ab 7:00h morgens frühstücken konnten, Extrawünsche wurden erfüllt, das Frühstück war reichhaltig, frisch und abwechslungsreich. Auch hier für meinen Respektfür die tolle Arbeit.Die Poolboys sorgten für die Sauberkeit des Pools, der Anlage und den Gärten der Anlage immer Tip Top, zusätzlich zu sauberen Handtüchern auf den Liegen und dabei immer freundlich. Meinen Respekt auch hierfür.Das Hauskeeping: Tägliche Reinigung des Zimmers, immer frische Handtücher und als ich mal krank war, haben sie zusätzlich zu ihrer Arbeit nach mir geschaut, ob es mir gut geht.Meinen absoluten Respekt dafür. Nicht zu vergessen das Team der Sicherheitsleute, sehr engagiert, freundlich, hilfsbereit. Ich habe mich zu jeder Zeit sicher gefühlt. Meinen Repekt und Dankbarkeit
Stayed 18 nights in Nov 2021
Response from Team Coach on Jan 22, 2022
Jambo! We are very happy and humbled by your kind review. The whole staff and management are committed to making sure that your happiness and comfort is our priority and we are happy that you had an amazing experience with us. Looking forward to hosting you again soonest! Karibu Kahama! Karibu Nyumbani!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Die Sauberkeit der Zimmer war gut, teilweise wurde sogar noch ein 2. mal am Tag gewischt, falls man Witterungsbedingt den Boden verschmutzt hat. Das Personal war sehr freundlich und auch immer um Lösungen bemüht. Die Ausstattung der Zimmer ist in die Jahre gekommen, mal tropft es da dann klemmt es hier... darauf könnte im allgemeinen mehr Wert gelegt werden
Stayed 16 nights in Jan 2020
Response from karibu on Feb 6, 2020
We are happy you enjoyed your stay with us. We promise an uplift has been done on our room decor.. Regards, Purity

8/10 Good

Lars Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En afrikansk oase
Mindre lokalt ejet hotel i swahili stil. Virkeligt pænt og rent. Flot værelse i swahilistil. Imødekommende, smilende og meget sødt personale. Har en politik om at hjælpe unge fra lokalområdet til et job og de gør det godt. Vi boede der i 5 dage og tog så på safari i 3 dage. Da vi kom tilbage for en enkelt overnatning mere, var det ligesom at komme hjem til sin familie igen. Vi tog videre og senere manglede vi transport og kontaktede hotellet igen for at høre om de kunne hjælpe os. Det kunne de selvfølgelig. Hotellet ligger 3 minutters gang fra stranden og lige udenfor porten er det rigtige afrika på godt og ondt. Fattige mennesker i små hytter men vi følte os trygge alligevel. Selve hotellet har et højt sikkerheds niveau med port vagter døgnet rundt. Dejligt poolområde og en bar/ restaurant på grunden. Kan larme lidt fra fodboldkamp i tv eller på visse aftener livemusik. Vi boede der i julen og julemorgen havde julemanden været der og hængt en julesok på vores dør med små træfigurer med vores navne udskåret i og lidt guf. Vi blev helt rørte men sådan var de bare hele tiden. God morgenbuffet fra tidligt om morgenen og ellers mad og drikke til absolut rimelige priser. Det var vores første uge på en 3 ugers rundrejse på kenya kysten og vi nød det meget. Meget ægte kenya oplevelse.
Stayed 1 night in Dec 2019
Response from Karibu on Feb 6, 2020
Glad you enjoyed your stay Mr. Lars. Looking forward to hosting you again. Regards, Kahama

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 10 nights in Dec 2018
Response from Kahama on May 4, 2019
Thanks for choosing Kahama Mombasa for your stay

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
We stopped at this hotel late at night and the staff was very welcoming. They helped us with our luggage and made sure that our room was perfect. I recommend this hotel for a quick stop in Mombasa before heading to Diani Beach.
Stayed 1 night in Mar 2019
Response from . on Mar 11, 2019
Thank you so much for you positive response we welcome you again in future

6/10 Okay

Andrus

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good, but the service in the bar/restaurant bad. We got our food order in average after 1 hour waiting time. The food was not good as well. Live music in the other hand in the bar was very good.
Stayed 5 nights in Feb 2019
Response from . on Feb 24, 2019
We appreciate your feedback and promise to make your future stay memorable

10/10 Excellent

Üllar

Liked: Cleanliness, property conditions & facilities, room comfort
Kitchen was very slow. Food waiting takes 1,5 or 2 hours.
Stayed 5 nights in Feb 2019
Response from . on Feb 24, 2019
We will work on that to make your future stay memorable

10/10 Excellent

Paer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt hotell nära stranden
Hotellet ligger nära stranden och restauranger.
Stayed 2 nights in Dec 2018
Response from Kahama Mombasa on Jan 20, 2019
Thank you so much visit again

6/10 Okay

bernt

Disliked: Property conditions & facilities, room comfort
Bernt O
Bullrigt, mycket lekande barn i poolen bl a.
Stayed 5 nights in Dec 2018
Response from Kahama Mombasa on Jan 20, 2019
Thank You

10/10 Excellent

Christian, Salzgitter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel hat alles was man braucht. Auf dem zimmer einen safe,ventilator,aircon,riesiges bett mit moskitonetz,kühlschrank,tv und natürlich bad mit großer Dusche. Zum Shopping Center ist es nicht weit und der Strand ist in der nähe. Super abendprogramm mit größtenteils leckerem essen und reichlicher Auswahl an Getränken zu einem akzeptablen Preis in der angrenzenden sportsbar die auch viele Sportveranstaltungen wie Fußball, golf,rugby usw. zeigt.
Stayed 2 nights in Oct 2018
Response from Kahama on Nov 25, 2018
Thank you very much for taking your time to share your review. We appreciate your business support and look forward to host you again in future. Regards, Kahama Hotel Mombasa

8/10 Good

Gianni, Padova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso e friendly hotel a due passi dal mare. Ha due buoni ristoranti vicino: il covo e Juls. Per la nightlife invece c’e disponibilita’ di taxi e tuk tuk e comunque non occorre fare tanta strada.
Stayed 5 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enttäuschung
Im grossen und ganzen sehr enttäuschend und völlig überbewertet!
Stayed 10 nights in Dec 2017