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Reviews of Travohotel Monterrey Histórico

2.5 out of 5
Travohotel Monterrey Histórico
Padre Mier 194 Pte., Monterrey, NL

Reviews

7.4

Good

Rating 10 - Excellent. 321 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 95 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Business traveler
Liked: Staff & service
Property is in need of cleaning/ refurbishing. Still a nice place to stay.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness
Disliked: Amenities
Lobby always overcrowded, a lot of people lingering around, even lying on the floor. Strange.
Stayed 3 nights in Apr 2024

8/10 Good

JUAN

Traveled with family
Liked: Staff & service
To much noise and lot of migrant people.
Stayed 3 nights in Apr 2024

6/10 Okay

Renata

Traveled with group
Liked: Staff & service
Ideal para estancias cortas y para llegar solo a dormir. Super cerca del metro , barrio antiguo y fundidora :)
Stayed 2 nights in Mar 2024

2/10 Terrible

Maria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Terrible rooms
Stayed 4 nights in Mar 2024

6/10 Okay

William

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Too many men all around the property and no security. The smell of the hotel was musty. Plus the water wasn't hot. Many other things
Stayed 2 nights in Mar 2024

2/10 Terrible

Jose Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in time 3pm but didn't receive my room until after 4pm. Very loud and unsafe area. Customer service was horrible
Stayed 2 nights in Feb 2024

8/10 Good

RODOLFO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
good but coulb be better
Stayed 2 nights in Feb 2024

6/10 Okay

Maria

Stayed 2 nights in Feb 2024

8/10 Good

Brian

Business traveler
Liked: Staff & service
I have been setting here for any years but have not been for nearly 3 years. Some things have improved others not. The room needs refreshing. The bathroom was decent. They now have a bar with pool tables which was closed last time. The room keys frequently did not work and I had to get news ones several times. The staff are great and the location is also very good. Lots of good street food and shopping almost right outside the hotel…
Stayed 1 night in Jan 2024
Response from Supervisor de Recepción on Feb 4, 2024
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud and we value your opinion so we can impove our service . We hope you visit us again.

2/10 Terrible

Jesus

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was good. Close by to a lot of shopping and dining places. I ended up getting bed bug bites. The AC didn’t get that cold. We had to park on the other side of the block, in a public parking garage, which was really inconvenient. Would not recommend this place.
Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accessibility to Anything
Travohotel it's a great place to stay. We really enjoyed our stay. It is close to everything. Walking distance to movie theater, eateries, shopping, and the Macroplaza is right there to walk and enjoy the area. Hotel staff was gentle and willing to serve all the time.
Stayed 8 nights in Dec 2023
Response from Supervisor de Recepción on Jan 26, 2024
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud and we value your opinion . We hope you visit us again.

8/10 Good

José

Business traveler
Liked: Cleanliness, staff & service, room comfort
Fair treatment by employees
Fair for what we paid
Stayed 1 night in Dec 2023
Response from Supervisor de Recepción on Jan 26, 2024
Thank you for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your opinion to continue working to serve you better. We hope you come back to visit us soon.

6/10 Okay

MARIA

Traveled with family
Liked: Staff & service, amenities
Hotel was good for the price. I saw cokroages outside the room, in the hallway. Its one thing that I really did not like it. Awful.
Stayed 1 night in Dec 2023
Response from Supervisor de Recepción on Jan 26, 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

8/10 Good

Joohun

Stayed 2 nights in Nov 2023
Response from Supervisor de Recepción on Jan 26, 2024
Nos da gusto saber que disfruto de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

2/10 Terrible

Karina

Traveled with family
Disliked: Cleanliness, amenities
No pase la noche en el hotel
Stayed 1 night in Nov 2023
Response from Elena Nuñez on Nov 28, 2023
Estimado huésped, nos encantaría saber si la decisión de no hospedarse se debió a alguna falla de nuestra parte. Estoy a sus órdenes en el correo electrónico elena.nunez@hotelesmilenium.com

2/10 Terrible

Christian M

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Monterrey
The room smells badly a humidity, I asked to get a different room they didn’t have any other, the next day nothing either, not friendly at all, the worst hotel I ever stayed.
Stayed 4 nights in Nov 2023
Response from Elena Nuñez on Nov 22, 2023
Were so sorry for the bad impression, the last weekend we suffered for the hight occupancy, were gonna do a better work on our cleaning to keep the best experience posible, were gonna wait for your next visit to attend you like you deserve, have a great day

6/10 Okay

jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent
Just outdated wallpaper coming off walls a beds were in a V shape totally wasted carpet stains rips and the security latch broken off. People and service are great just an outdated hotel room wise. Price and location are good. I would bring own blankets next time and AC is governed had no control to make it colder had maintence fix that during my stay
Stayed 4 nights in Nov 2023
Response from Elena Nuñez on Nov 16, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again

4/10 Poor

Carlos, San Antonio

Stayed 1 night in Nov 2023
Response from Elena Nuñez on Dec 5, 2023
Gracias por su sincera opinión. Hemos mandado sus comentarios al personal afectado. Pido disculpas por esta mala experiencia. Es muy decepcionante escuchar lo sucedido, pero esperamos que nos dé otra oportunidad para demostrarle que hemos mejorado. Por favor, nos lo puede saber si desea tratar el tema personalmente.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy recomendable, muy comfortable, muy limpio, alrededor muchas compras, restaurantes en Monterrey Historico, y el Staff, y el servicio muy amables
Stayed 7 nights in Oct 2023
Response from Elena Nuñez on Oct 21, 2023
Estoy muy contento de saber que ha disfrutado de su estancia con nosotros. Espero que su próxima estancia esté a la vuelta de la esquina. Llámenos si hay algo en lo que le podemos ayudar. Gracias por tus comentarios..

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elena Nuñez on Oct 12, 2023
Estimado Huésped: Gracias por sus comentarios acerca de su reciente visita a nuestro hotel, lamento mucho escuchar que se presentó un inconveniente es por eso mismo que nos gustaría saber más acerca de esta problemática y saber por qué no llegamos a una calificación perfecta, de antemano será un placer atender sus peticiones, nos gustaría que su próxima visita a la ciudad de Monterrey nos tomara en cuenta para ser parte de su alojamiento, será un placer atenderle de nuevo, seguimos a sus órdenes y gracias nuevamente por sus comentarios.

10/10 Excellent

Ramiro Reyes

Stayed 2 nights in Sep 2023
Response from Supervisor de Recepción on Sep 25, 2023
Estoy muy contento de saber que ha disfrutado de su estancia con nosotros. Espero que su próxima estancia esté a la vuelta de la esquina. Llámenos si hay algo en lo que le podemos ayudar. Gracias por sus comentarios.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Elena Nuñez on Sep 20, 2023
Gracias por sus comentarios acerca de su reciente visita a nuestro establecimiento, nos complace saber que se sintió cómodo en su hospedaje con nosotros, aunque no pudimos llegar a una calificación perfecta, nos gustaría que su próxima estancia sea con nosotros para poder demostrarle nuestro verdadero nivel de servicio, será un placer atenderle.

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Supervisor de Recepción on Sep 18, 2023
Nos da gusto saber que disfruto de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Supervisor de Recepción on Sep 18, 2023
Estimado viajero. Gracias por tu puntuación y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

2/10 Terrible

Jennie Helen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was excellent the hotel is run down and needs to be remodeled the staff was so kond to change me to another hotel so I stayed only one terrible night and I was changed to I-Stay a better quality hotel defintetely I would stay in I-stay next time!
Stayed 3 nights in Aug 2023
Response from Elena Nuñez on Sep 14, 2023
Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud and we value your opinion . We hope you visit us again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, but rooms have roaches and hot water is hit or miss.
Stayed 7 nights in Jul 2023
Response from Supervisor de Recepción on Aug 6, 2023
We are pleased to know that you enjoyed our location. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

2/10 Terrible

Nora

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Smells bad and the front desk service is so rude
Stayed 1 night in Jul 2023
Response from Supervisor de Recepción on Jul 29, 2023
Gracias por tu sincera opinión. Lamento escuchar que no quedó satisfecho con la competencia de nuestro equipo. Hemos mandado tus comentarios al personal afectado. Pido disculpas por esta mala experiencia, pero esperamos que nos des otra oportunidad para demostrarte que hemos mejorado.

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Elena Nuñez on May 16, 2023
Estimado huésped: Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estoy muy contento de saber que nuestro personal hizo que su estancia fue agradable. Si va a volver a nuestra localidad, no dude en llamarnos.

8/10 Good

Juanita

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The bathtub faucet was not working good. The last morning of our stay we couldn't lift the lever that directs the water to the shower head, which is our preferred way to bathe. The carpet was filthy. The staff was friendly.
Stayed 3 nights in Apr 2023
Response from Supervisor de Recepción on Apr 19, 2023
Gracias por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

8/10 Good

Gonzalo

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
El servicio al cliente es muy bueno, habia cucarachos pequeños en la habitacion y las toallas super rasposas, la alfombra muy sucia.
Stayed 3 nights in Apr 2023
Response from Supervisor de Recepción on Apr 17, 2023
Gracias por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s was ok
Stayed 1 night in Mar 2023
Response from Supervisor de Recepción on Apr 3, 2023
Nos da gusto saber que disfruto de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

6/10 Okay

Fabian

Stayed 4 nights in Mar 2023
Response from Supervisor de Recepción on Apr 19, 2023
Sentimos que no disfrutara al máximo de su estancia con nosotros; Agradecemos su preferencia, Gracias por su opinión. Esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente y poder brindarle una mejor experiencia.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have overbooked all the time and the rooms smell bad
Stayed 1 night in Mar 2023
Response from Supervisor de Recepción on Apr 3, 2023
Gracias por su opinión en relación con su reciente visita a nuestro hotel. Le ofrecemos nuestras más sinceras disculpas por las molestias que sufrió durante su alojamiento debido al estado de la habitación ya que no representa nuestros estándares habituales, de antemano, No dude en que analizaremos estos problemas. Valoramos sus comentarios y agradecemos la oportunidad de volver servirle nuevamente.

8/10 Good

Víctor

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Supervisor de Recepción on Mar 17, 2023
Gracias por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Good size rooms. Internet good. Food places all around and shopping too
Stayed 2 nights in Mar 2023
Response from Supervisor de Recepción on Mar 17, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Blanca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monterrey city
Excellent location, very clean and the customer service nicer
Stayed 2 nights in Feb 2023
Response from Supervisor de Recepción on Mar 2, 2023
Estoy muy contento de saber que ha disfrutado de su estancia con nosotros. Espero que su próxima estancia esté a la vuelta de la esquina. Llámenos si hay algo en lo que le podemos ayudar. Gracias por sus comentarios.

10/10 Excellent

Norma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from Elena Nuñez on Jan 5, 2023
Agradecemos su calificacion sobre nuestros servicios. Seguimos a sus órdenes

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Mauricio

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no da la facilidad de entrar antes de las 3, no entiendo porque,si la hora de salida es a las 12 pn y tienen 3 hrs para limpiar los cuartos??? Aparte la alfombra huelen feo y las almohadas y colchon no son comodos para el precio que paga uno no recomiendo este hotel
Stayed 1 night in Dec 2022
Response from MR Gerente General on Dec 7, 2022
Estimada Huesped:Agradecemos sus comentarios, es importante mencionar que todo depende de los check outs que se tienen durante el dia, en la que gran parte de nuestros huespedes marcan su salida a esa hora, por lo que las entradas y salidas se empalman, buscaremos la forma de mejorar este proceso y mejorarlo.Hemos tomado nota de sus comentarios y solucionarlos a la brevedad posible.Atentamente

2/10 Terrible

Mariano

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No warm water, constantly kept getting locked out of my room and couldnt use elevator. No wifi and when I reported it to front desk, no one helped.
Response from Elena Nuñez on Nov 30, 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

JULIO ANDRES

Stayed 1 night in Nov 2022
Response from MR - Gerente General on Nov 29, 2022
Estimado Huesped:Agradecemos mucho sus comentarios, nos complace que su estancia haya sido agradable, esperamos volver a atenderle pronto.Atentamente

8/10 Good

Alfredo, Brownsville

Stayed 1 night in Sep 2022

6/10 Okay

Ernesto

Business traveler
Disliked: Property conditions & facilities
It has a loud noise coming from the main HVAC equipment, did reported to Hotel
Stayed 2 nights in Sep 2022
Response from MR General Mgr. on Sep 7, 2022
Dear Guest:We appreciate your comments, your request has already been resolved, so we appreciate your comments. Hoping you can give us the opportunity to serve you again.Sincerely

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion, recomendable para pasar la noche, o si estas de pasada por La ciudad.
Stayed 1 night in Aug 2022
Response from MR-Gerente General on Aug 29, 2022
Estimado Huesped:Agradecemos mucho sus comentarios, nos complace que su estancia haya sido agradable, esperamos volver a atenderle pronto.Atentamente

6/10 Okay

David C.

Liked: Staff & service
Not so good: Noticeable wear and tear throughout the building. Lobby extremely small with limited seating for about 8- 10 people. Two elevators also extremely small allowing for 4 people at a time, shoulder to shoulder.
Stayed 1 night in Aug 2022
Response from MR- General Mgr on Aug 29, 2022
Dear Guest:Thank you for contact us regarding your experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience it may have caused you. It is a goal to consistently provide superior customer service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. I have forwarded your comments to the involved departaments for review. I know they share our vision of providing the best guest experience possible and are confident they will take the necessary steps to continue to improve their services. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IStay Monterrey HistoricoSincerely

10/10 Excellent

Blanca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente location and services
Stayed 1 night in Jul 2022
Response from MR -Gerente Gral on Jul 19, 2022
Estimada Huesped: Gracias por tu sincera opinión. Agradecemos saber que en tu estancia reciente respondimos a tus expectativas. Agradecemos la información que nos haces llegar los compartiremos con nuestro equipo y continuaremos mejorando nuestros servicios e instalaciones. Esperamos contar con la oportunidad de volver a servirte en el futuro y continuar ofreciendo una excelente experiencia de servicio Atentamente,

8/10 Good

deleiny

Stayed 1 night in Jul 2022

10/10 Excellent

Benedicto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Exelente hotel,high recommended, close to center area, very clean,loved
Stayed 1 night in Jul 2022
Response from MR General Mgr on Jul 19, 2022
Dear Guest: Thank you very much for taking the time to leave us your feedback and we greatly appreciate your loyalty to IStay Monterrey Centro. Our hotel is very proud of its level of service, cleanliness, and quality of its product. We are happy to know that we have met your expectations. We consider all feedback and welcome any opportunity to improve. Your business is valued and we hope your future travel plans continue to include us. Sincerely,