2 bars/lounges, poolside bar, beach bar
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Reviews of Hilton Moorea Lagoon Resort and Spa

5 out of 5
Hilton Moorea Lagoon Resort and Spa
Papetoai, PK 14, Moorea-Maiao, Windward Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 918 reviews" "
Rating 8 - Good. 207 out of 918 reviews" "
Rating 6 - Okay. 65 out of 918 reviews" "
Rating 4 - Poor. 33 out of 918 reviews" "
Rating 2 - Terrible. 20 out of 918 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this resort several times over past 22 years. The staff is always kind and personable. Facilities are well-kept and comfortable.
Stayed 16 nights in Feb 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful aging resort. The bungalows are spacious and have plenty of outdoor space. The resort is well maintained, the staff is very friendly and accommodating. The daily breakfast offered a nice variety of food with buffet service with a featured omelet bar. The restaurants are expensive but there are plenty of good restaurants that will provide pick up service. All in all, a great hotel for a stay in paradise!
Stayed 3 nights in Apr 2024
Response from Teaonui Brothers on Apr 25, 2024
Dear Kathy,Thank you very much for your positive feedback.I will share it with the entire team,We hope to welcome you again,Mauruuru

4/10 Poor

Gabriella

Traveled with family
Liked: Staff & service
Overrated, overpriced for the value. I’ve stayed at many other 5 star hotels and am surprised this Hilton is considered 5 stars making me assume they’re paying for that ranking. The hotel had cheap plastic lounge chairs scattered around and the entire resort is in major need of renovation. In terms of sustainability, I wish there were more water fountains throughout the property and I was surprised they didn’t have filtered water. Also, why the confined koi fish when at a snorkeling paradise? So unnecessary.
Stayed 2 nights in Apr 2024
Response from Teaonui Brothers on Apr 26, 2024
Greetings from sunny Mo'orea,Dear Gabriella,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.

4/10 Poor

Gabriella

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overrated. Poor bang for the buck. Stay at Airbnb or Sofitel instead. Resort needs renovations.
Stayed 1 night in Apr 2024
Response from Teaonui Brothers on Apr 20, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Teaonui Brothers on Apr 26, 2024
Thank you

10/10 Excellent

Parthiv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg - Moorea became our favorite island to visit and Hilton over water bungalows, its location and amenities and activities certainly played a key role in us falling totally in love with the island. Highly recommended resort to stay atleast once in your lifetime.
Stayed 2 nights in Apr 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear M.ParthivThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Best regards.

4/10 Poor

Carlos, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We chose the Hilton Moorea expecting a certain standard from the Hilton brand, but unfortunately, our experience left much to be desired. The room didn't match the photos, with a worn-out deck and pool chairs lacking cushions. The toilet seat didn't stay up, and there was a persistent bad smell in the room. We received a room upgrade after complaining, but it's worrying to think that many guests may face similar issues without speaking up. Additionally, we encountered problems like old, stained pool towels and an expensive breakfast buffet, leading us to eat elsewhere for the rest of our stay. We'd recommend renting a car to explore nearby breakfast spots, as the hotel's dining options were average at best. The overwater creperie restaurant emitted a sewage smell, which raised concerns that sewage might be leaking into the water. We reported this to the staff. However, the staff at Hilton Moorea were incredibly friendly, reflecting the hospitality of French Polynesia. We appreciated the room upgrade and enjoyed the beautiful lagoon area for swimming, snorkeling, and kayaking, where we saw fascinating marine life. Despite these positives, the numerous negatives lead us to rate this hotel with only two stars.
Stayed 4 nights in Apr 2024
Response from Teaonui Brothers on Apr 8, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.

8/10 Good

Elizabeth, Crestview

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were greatly disappointed that the pool was closed for renovation--a fact hidden behind a note about ferry schedules. We wouldn't have minded missing the pool itself, but the pool closure actually included the heart of the resort, so all but one path to the main restaurant was closed and barrier fencing was intrusive. However, that closure should be over now, and based on glimpses of the new pool area, it should be fabulous. Staff were friendly, but a little slow to serve in the restaurant. The food was mediocre, except for the creperie which was excellent and any dish featuring tuna. Our over water bungalow was wonderful. Worth paying extra for, for the views, the slightly cooler temperatures, and complete absence of flies. The one thing we didn't like was the lack of privacy of the toilet...in its own room but open to the roof, so sounds carried easily. In the end, despite the less-than-perfect things I listed, we enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Teaonui Brothers on Apr 8, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Has beautiful views, access to the beach and plenty activities to do.
Stayed 6 nights in Mar 2024
Response from Teaonui Brothers on Mar 17, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool was under renovation and closed, which wasn’t disclosed when booking. The resort did offer a daily credit towards hotel amenities as well as a half day trip out to another island for the inconvenience of no pool. The beach was wonderful. The food was ok. No working ice machine for the garden bungalows. Moorea is incredible, though, and we would stay again. (But would check to make sure the pool was open!)
Stayed 3 nights in Mar 2024
Response from Teaonui Brothers on Mar 17, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.Thank you for your feedback.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon

8/10 Good

Heather, Huntington beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful one of a kind snorkeling, canoeing, and paddle boarding in a private bay. Sharks come out at night with lights to see them. Infuriate the resort was under construction to see the rest. Limited dining choices.
Stayed 1 night in Mar 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear M.HeatherThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear M.DavidThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

RICHARD, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful room #85 well kept daily
Stayed 3 nights in Feb 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear Mr. RichardThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

2/10 Terrible

Scarlett

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear M.ScarlettThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

8/10 Good

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The water and views were spectacular However at 1000 night the deck and walkways should not look so tattered. The ice machine was broken for the whole week. No english tv chanels to watch at night The staff were fantastoc
Stayed 7 nights in Feb 2024
Response from Daniel Maruhi -Assistant Front-Office Manager on Mar 9, 2024
Greetings from sunny Moorea,Dear M.PaulThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well. be sure your coment wil be share to the service concern.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is amazing. Everybody should do this. You will not miss out on everything and everybody. It was a trip of a lifetime.
Stayed 10 nights in Feb 2024
Response from Daniel Maruhi -Assistant Front-Office Manager on Mar 9, 2024
Greetings from sunny Moorea,Dear M.TimothyThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Alexandre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place and amazing staff
Stayed 3 nights in Feb 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear Mr.AlexandreThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Emiliyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Salutations ensoleillée de Moorea,Cher EmiliyanMerci d'avoir choisi Hilton Moorea Lagoon Resort & Spa pendant votre séjour en Polynésie française.Nous sommes heureux d'apprendre que votre séjour s'est bien passé.Nous espérons avoir la chance de vous accueillir lors d’un prochain séjour dans notre petit Paradis.Prenez soin de vous et à bientôt.Maururu roa.

10/10 Excellent

Stephen Lee

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that Expedia did not warn me that the pool would be under construction during our stay. It was a very unpleasant surprise upon arrival.
Stayed 4 nights in Feb 2024
Response from Daniel Maruhi -Assitant Front-Office Manager on Apr 11, 2024
Greetings from sunny Moorea,Dear M.Stephen LeeThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Don

Traveled with partner
Liked: Amenities, property conditions & facilities
Water clarity and snorkeling was outstanding directly off our bungalow. At night we could feed black tipped reef sharks fresh fish - right off our balcony. 😎😎
Stayed 3 nights in Feb 2024
Response from Daniel Maruhi -Assistant Front-Office Manager on Mar 9, 2024
Greetings from sunny Mo'orea,Dear M.DonThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Kevork, La Crescenta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular nature. Limited menu.
Stayed 6 nights in Jan 2024

10/10 Excellent

Venise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, beautiful property. Our room was clean. Phone didnt work but we enjoyed all the amenities
Stayed 2 nights in Jan 2024
Response from Teaonui Brothers on Jan 30, 2024
Greetings from sunny Mo'orea,Dear Venise,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.

10/10 Excellent

amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection is what comes to my mind. The hotel is absolutely amazing! We stayed at an Overwater Bungalow. The staff are phenomenal and it sets this place apart just because of the excellent service of the staff that goes above and beyond. We were there for our 28th wedding anniversary and they truly made it special. I asked if I could order a head hei and they made it happen in a few hours! There is an ongoing construction of the swimming pool but that did not bother me at all. But because of this, they gave us a complimentary boat ride and free lunch to a private beach. Our stay was totally beyond what I imagined it to be. Can’t go wrong choosing Hilton Moorea.
Stayed 1 night in Jan 2024
Response from Teaonui Brothers on Jan 29, 2024
Greetings from sunny Mo'orea,Dear Amy,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Ann, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was amazing. The over water bungalow had its own swimming dock and ladder into the bay. The service was incredible, every staff member made us feel like the most important guest, each time we interacted with them. Tours can be book through the resort, we did the ATV tour and it stared right outside the reception building and it was one of the most interesting tours we have ever taken. The staff will assist guests with arranging transportation and dining reservations to outside restaurants. My wife and I were very pleased with the experience and service. In our opinion the Morrea Hilton has set a very high standard for service excellence.
Stayed 7 nights in Jan 2024
Response from Teaonui Brothers on Jan 29, 2024
Greetings from sunny Mo'orea,Dear Ann,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Daniel Maruhi -Assistant Front-Office Manager on Mar 9, 2024
Greetings from sunny Mo'orea,Dear M.DwightThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

8/10 Good

Justin, San Diego

Stayed 3 nights in Jan 2024

4/10 Poor

dorothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is very small, with minimal activities area. The staff wasn’t too helpful, often gave wrong information. Food options were only two, some nights only one. None of the dining options offered an air-conditioned room. The Christmas and New Year's buffet food was average, and the show was pretty good. The dining room was so hot, we were sweaty and completely wet, it wasn’t enjoyable. Room conditions were old and dirty, and ants and roaches were often seen. One good thing is mini bar in the room was free. Lack of service in the activity area often had to wait for a while to get your towels exchanged. I wouldn’t recommend this place to anyone, especially if this is your first time in Tahiti. It will ruin all the great impressions of the island. This is our 8th trip to Tahiti, and this is the worst.
Stayed 12 nights in Dec 2023
Response from Teaonui Brothers on Jan 8, 2024
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were quite spacious. Staff very friendly and helpful. Premises clean and safe. Snorkeling was fantastic. Would highly recommend!
Stayed 2 nights in Dec 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Dec 30, 2023
Greetings from sunny Moorea,Dear M.JustinThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Best regards

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Moorea, book the over water bungalow!
Perfect place to relax and unwind. Moorea is beautiful and this resort highlights the best of the island. The beach, the lagoon, the snorkeling, the food and tropical drinks.
Resort beach
Bungalows
Lagoon
Stayed 7 nights in Dec 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Dec 30, 2023
Greetings from sunny Moorea,Dear Ms.MarinaThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

8/10 Good

Malyssa

Stayed 4 nights in Dec 2023

10/10 Excellent

TUANMINH, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Dec 30, 2023
Greetings from sunny Moorea,Dear M.TuanminhThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

2/10 Terrible

Ali

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired property needs a face lift , management need paying lot more attention to bug control in the bungalows.
Stayed 3 nights in Nov 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Dec 30, 2023
Greetings from sunny Moorea,Dear M.AliThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Best regards

6/10 Okay

Molly

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely, terrific staff, very poorly maintained
The service and staff were spectacular. The people working there are kind attentive fun and very helpful. My disappointment is because it is not well maintained and I blame Hilton for that not the workers. The pool was only half full during my stay. There are chunks of concrete out of the bottom of the pool, the stones on the pool deck are cracked broken or completely missing. While the rooms are beautiful, the light switches are old and scratched, the shower wand sends daggers of water at you, the bottom steps into the ocean are covered in algae. The deck is missing screws and bounces up and down when stand in one side or the other. The boardwalk to the bungalows is rickety, missing pieces of wood, screws are loose so planks are uneven and easy to trip on. For what I am paying I expect these little details to be attended to. I stayed at the Hilton in Tahiti for 1/3 the price and the amount of maintenance there is much more visible both in how the facilities look and the workers who do the work. Hilton needs to invest in the employees to maintain the property better. I came with a friend and we thought we’d be surrounded by Honeymooners. While there were some, we were surrounded by many small children instead. It’s us a very family friendly resort.
Stayed 2 nights in Nov 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Dec 30, 2023
Greetings from sunny Moorea,Dear M.MollyThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Best regards

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Moorea was absolute paradise! Food and staff were great!
Stayed 3 nights in Oct 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 27, 2023
Greetings from sunny Moorea,Dear M.AndrewThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with an aquarium all around you. Plenty of fish to see! If you eat at the crepe restaurant then you will see sharks. Stay in an overwater bungalow. You won’t be disappointed.
Stayed 4 nights in Oct 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 27, 2023
Greetings from sunny Moorea,Dear M.DianeThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

4/10 Poor

Leah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property does not deserve a 5-star rating. We stayed in an over-water bungalow, which was great! The coral reef was beautiful, and we enjoyed the snorkelling. The staff was not overly friendly, and if there was one word to use to describe our trip, it was inconsistent!! The first night, we were encouraged to do the buffet dinner; it was HORRIBLE. Over $200 per person. The oysters made my husband sick, the food that was available was overcooked, didn't have any name plates, and the only thing I ate was cucumber slices and olives. We waited 45 minutes each night to order drinks and food, yet there was staff everywhere. Sometimes the table bread was warm, sometimes it was cold, and others it was rock hard. The second night I ordered the " Italian pasta". It looked like a clump of 50-cent noodles covered in a can or watery tomato sauce. I sent that back after looking at it for 15 minutes because our server didn't come back to check on us. I flagged someone else down and ordered what I thought would be a safe option.... Greek salad. I was served a plate of lettuce soaked in olive oil and feta cheese. No olives, cucumber, tomatoes, or peppers. We ended up eating outside of the resort for the rest of the trip. We were told that the mini fridge would be replaced every morning free of charge. We didnt't drink anything out of the fridge until our 4th night when my husband had 2 beers. I called the desk to see about getting a 3rd one and they said no, the service was done.
Stayed 6 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 20, 2023
Greetings from sunny Moorea,Dear M.LeahThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.Your Feed-back is very important for us , so thats why your guest coment iwas exposed to our general managment.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well done Hilton!
my stay was absolutely extraordinary with hubby, highly recommended the overwater bungalow, and you just can swim/walk (shallow water) to see the fish and coral with crystal clear water in this very quiet place! check-in is smooth, food are good with nice vibes
Stayed 2 nights in Oct 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 20, 2023
Greetings from sunny Moorea,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my husband for 2 nights in an overwater bungalow, and I really loved this property! The staff was so nice and friendly, it was great striking up conversations with them them. The food was good, I wouldn’t say it was the best I’ve ever had but I wouldn’t call it bad by any means. There was a café about a five minute walk off the property that we would go to for lunch, so that was a nice change. Really beautiful lagoon and I loved taking the paddle boards out. The beach was a little small, so I’m glad we had the overwater bungalow for swimming. I would definitely recommend and stay here again.
Stayed 2 nights in Oct 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 20, 2023
Greetings from sunny Moorea,Dear Ms KatharineThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Lorelay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water access from water bungalow.
Stayed 1 night in Oct 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 13, 2023
Iaorana, Dear M.LorelayThank you for your feed backBest regard

8/10 Good

Keo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here, however, I dropped a star because I paid for the pandaromic room but my room was looking out to sea and not a pandaromic view and I still got charged for the same price as a ocean view.
Stayed 2 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 12, 2023
Greetings from sunny Moorea,Dear M. Keo,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't hesitate to book again
We were in a king premium overwater bungalow, which was spacious and comfortable. We were right next to the observation dock at the end of the pontoon, which meant people were there every morning for sunset/sunrise, doing yoga during day, etc. and it wasnt a problem, just couldnt leave windows free to enjoy the view. Outdoor patio and swim deck made lagoon access easy...snorkeling off our bungalow was amazing. We arrived at 8 AM and were able to enjoy water sports and amenities until our room was ready, and there was a complimentary bottle of champagne and macarons waiting for us. Front desk, food servers, and all the staff were great. Pierre at the pool/sports desk was especially wonderful with recommendations and island knowledge. For early arrivers like us, they provide snack on your arrival, but dont let you access the full free breakfast, which honestly seemed great that morning until next morning at breakfast we wondered why we couldn't have just accessed the main breakfast, which was not overrun. Food wise, breakfast was a huge variety and very good, lunch restaurant was also good (loved the chicken fafa) and we only ate dinner on property once. Would recommend if you want easy access to good snorkeling. Not really anywhere to walk beyond property.
Stayed 4 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 12, 2023
Greetings from sunny Moorea,Dear Ms DonnaThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 16, 2023
Greetings from sunny Moorea,Dear M.GeraldThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay so much at the resort. The staff and service were excellent. I do wish there had been a few more options in terms of food options, such as appetizers, etc. The breakfast buffet was very lovely. The chef that prepared the egg dishes did such a wonderful job. The food options were incredible. This is an excellent perk for the hotel. I appreciated how smoothly everything went in terms of booking with Expedia. Thank you so much:)
Stayed 7 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Oct 12, 2023
Greetings from sunny Moorea,Dear Mrs MargaretThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect honeymoon location!!
Stayed 2 nights in Sep 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Sep 15, 2023
Greetings from sunny Moorea,Dear Ms Julia,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa(best regards)

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The natural beauty of the property is truly breathtaking. Snorkeling right along the reef outside your bungalow. In fact, we saw a spotted eagle ray swim right under our bungalow the last morning of our stay! Staff was always attentive and friendly. The gym was one of the best on the islands (we stayed at 4 different properties total across various islands). The pool could use a facelift, but why use the pool when you have the crystal clear waters right there? The views alone are worth every penny. Breakfast buffet was solid.
Stayed 1 night in Aug 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Sep 15, 2023
Greetings from sunny Moorea,Dear Mr.EricThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa(best regards)

8/10 Good

Giulia

Liked: Cleanliness, property conditions & facilities, room comfort
It’d be nice if they were more client-focused
Nice and cozy resort in a nice spot to watch both sunrises and sunsets. It’s relatively cheap compared to Bora Bora (where stayed before Moorea) but the service is indeed poorer. At Hilton, we experienced unfortunately less care of their guests (very little attention at check-in and check-out, not prepared personnel by the pool, especially the tall and black-haired guy at the pool who’s so annoyed even when asking for towels, waiter at the beach restaurant forgetting about your order, etc). Beach sun-beds and tables are not cleaned and if you ask for something to clean them, they’ll give you a napkin 😅 The room is though amazing and am very clean, and so are the seafood plates prepared by the chef.
Stayed 2 nights in Aug 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Aug 31, 2023
Greetings from sunny Moorea,Dear Ms.GiuliaThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

4/10 Poor

Adam, NEW YORK

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is not a high end resort or at least the price does not match the the service . food is mediocre , concierge service and activity desk are not coordinated and very disorganized , they forgot to schedule the pick up at the airport and forgot to book all The activities confirmed via dozens of emails . I would not recommend this place for high end honey moon . Island is beautiful, people are nice , simply said this hotel should not charge this kind of rate unless it has the service and food to justify it . Many other places offer better experience and service at the same high price.
Stayed 4 nights in Aug 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Aug 31, 2023
Greetings from sunny Moorea,Dear M.AdamThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.Maururu roa

10/10 Excellent

liz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was a DREAM. we saw so many beautiful fish by sitting on our bungalow or along the walkway. we loved kayaking and paddle boarding. beautiful sunsets on the dock. have a floral reef made by Nina who works in cafe. if you drop few bread crumbs the fish all come but even if you don’t there are so many. the water is crystal clear.
Stayed 2 nights in Aug 2023
Response from Daniel Maruhi -Assitant Front-Office Manager on Aug 31, 2023
Greetings from sunny Moorea,Dear M.LizThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Maururu roa