Dear Shaleen, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear TEVIN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the inconvenience you faced during your stay, especially with the lack of hot water and the elevator being out of service. Your comfort is our priority, and we regret that we fell short of providing the expected amenities. Please be assured that we are actively addressing these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding, and if your travels bring you back to the area, we would be grateful for the opportunity to provide you with an improved stay.Sincerely,Hotel Management

Dear Conswaylous, Thank you for the generous review. We are thrilled we met your expectations for a seamless stay at Extended Stay America Suites. We hope to welcome you again anytime your travels bring you our way.Sincerely,Hotel Management

Dear Katherine, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Wayne, We would like to express our gratitude to you for choosing our hotel for your stay and sharing your experience. We apologize for any inconvenience you may have faced during breakfast. Your feedback is valuable to us, and we assure you that we will take steps to improve the quality of our breakfast service. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to work towards enhancing our services. Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Marissa, Thank you for the feedback regarding your stay in our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management

Dear Larry, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Darryl, We appreciate your feedback and are grateful that you chose to stay with us due to our great location. However, we regret that you encountered issues with gnats in the bathroom. Please accept our apologies for any inconvenience this may have caused. We understand the importance of providing a clean and comfortable environment for our guests and will work diligently to address these concerns. Your comments will be shared with our team to ensure that necessary improvements are made. We hope you will consider staying with us again in the future to experience a more enjoyable visit. Sincerely,Hotel Management

Dear Tamiko, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to review your stay. We are sorry for the issues you encountered during your visit. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We will be taking steps to ensure that our property is thoroughly cleaned and maintained to a high standard. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management

Dear Beatriz, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to Atlanta. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management

Dear Dianna, Thank you for taking the time to review your experience with us. It is glad you had a pleasant time here and were pleased with our location. However, we apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Sincerely,Hotel Management

Dear Antiko, Thank you for choosing to stay with us at Extended Stay America and for sharing your feedback. We are glad you had a decent stay with us and that our staff provided you with good service. We apologize for any inconvenience caused by our limited amenities during your stay. As an extended-stay hotel, we offer a fully-equipped kitchen in every room for our guests to prepare their meals. However, we understand that some guests may prefer additional amenities, and we will pass on your feedback to the concerned team for future improvements. Thank you for your review, and we hope to welcome you back for another stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for selecting Extended Stay America for your recent visit to Atlanta and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management

Dear Steve, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. Thank you again, and we look forward to seeing you soon. Sincerely,Hotel Management

Dear Gerard, Thank you for your review. We apologize for the issues you experienced. We never intend to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns to prevent future inconvenience. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Felicia, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear Kevin, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management

Dear Jordan, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management

Dear thomas, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Abu, we are sorry that our hotel and amenities were not to your expectations. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Also, we have noted your feedback on our breakfast offerings and will share it with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management

Dear Jessica, thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you were pleased with our staff's customer service. Everything we do is aimed at making our guests feel right at home. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Sincerely, Hotel Management