Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub | Jetted tub

Reviews of Inn of the Dove

2 out of 5
Inn of the Dove
725 Cuthbert Blvd, Cherry Hill, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 508 reviews" "
Rating 8 - Good. 126 out of 508 reviews" "
Rating 6 - Okay. 68 out of 508 reviews" "
Rating 4 - Poor. 45 out of 508 reviews" "
Rating 2 - Terrible. 103 out of 508 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Abygail

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I called an asked what the age lot it was and was told 18 and then when I arrived after having booked 2 weeks ago I was able to check in because I am not 21 yet.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 21, 2024
Dear Guest,We apologize for the confusion regarding the age requirement for check-in. We understand your frustration and apologize for any inconvenience this caused. Your feedback is important to us, and we will review our communication processes to ensure accuracy in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

2/10 Terrible

Shawn

Disliked: Staff & service, property conditions & facilities
I stayed in room 126 the t.v. was locked on country radio and out of 8 whirlpool jets only 3 worked. I got talked greedy to about my deposit by a foreigner who wouldn't give there name, id like a refund or a comp at another hotel with Jacuzzis
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,We're truly sorry to hear about the issues you experienced during your stay in room 126. This falls short of the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for our future guests.Regarding your request for a refund or a complimentary stay at another hotel with functioning Jacuzzis, please reach out to our management team directly with your reservation details. They will be more than happy to assist you and find a suitable resolution.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Amber,Thank you for your excellent rating! We're thrilled to see that you had a wonderful experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place definitely will stay again
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you loved your stay with us and that you're planning to stay again in the future. Providing excellent service and a comfortable environment for our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was Amazing highly recommend only issue was there was ants in the kitchen area . But other than that it was nice !!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had an amazing stay with us and that you would highly recommend our hotel. We apologize for the inconvenience caused by the ants in the kitchen area and appreciate your understanding. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
One of the shower heads wasn’t working other then that it was awesome
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Brittney,Thank you for your feedback. We're glad to hear that overall, you had an awesome stay with us. However, we apologize for the inconvenience caused by the non-working shower head. Your comfort is important to us, and we'll address this issue promptly to ensure it doesn't happen again in the future. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Zakiya

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Zakiya,Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you had a positive experience overall. Your feedback is important to us as we continuously strive to improve our services. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon!Sincerely,Hotel Manager

8/10 Good

Arnett

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific we could improve upon to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Doreesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a hole in the ceiling.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay due to the hole in the ceiling. This does not meet our standards, and we take your feedback seriously. Rest assured, we will investigate and address this issue promptly to ensure it does not happen again in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Nickolas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
As costumer is about to get in, the entrance doesn't have proper signs of name of property such as sign of property is low almost on the ground level. This property should have a slight entrance to avoid costumer get hit from behind while trying to get into the property. When you get in, colors are very strong such as room has 2 strong colors and one light, total of 3 colors, bed has 2 different colors of pillow cases, mirror on the ceiling on top of bed looks like it's either broken, some eye contact lenses sticked on it, or some condoms glued on it. Roof is leaking, light bulbs has tap on it, window of the property isn't wide enough for body to pass through in case of fire bust into the property. Property needs one wide window that opens from inside to outside. Property does have intinguisher, but can't rely only on it. The mattress is extremely uncomfortable like very soft. Property doesn't have a table for couples to eat in case they order food. Couples have to rely on night stand. The vide is weird like very heavy vibe as kind of sex inviting.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We appreciate your detailed feedback and apologize for any inconvenience you experienced during your stay. We will address these issues with our team to ensure improvements are made. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

John

Disliked: Property conditions & facilities
The sink was clogged the entire time, half of the jets in the tub didn't work and light fixtures were hanging off the ceiling and when I told the front desk it took them a while to come. So I was only able to use the hot tub for one day and he didn't fix the clogged sink. He told me to use the one in the bathroom. Did not apologize for the inconvenience nor did they offer me any courtesy comp.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear John,We apologize for the maintenance issues you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused. We will address these concerns promptly and ensure better communication and service in the future. Sincerely, Hotel Manager

10/10 Excellent

Wallace

Liked: Amenities
My wife and I absolutely love the stay.looking forward to come back soon.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Wallace,Thank you for your wonderful feedback! We're thrilled to hear that you and your wife enjoyed your stay with us and that you're looking forward to returning soon. We can't wait to welcome you back for another fantastic experience. Sincerely, Hotel Manager

6/10 Okay

Joycelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one in Bensalem is better
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Joycelyn,Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your comparison with our Bensalem location and will strive to improve to provide a better experience for our guests. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Kyree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kyree,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you had a wonderful experience during your stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Truman

Liked: Staff & service
Disliked: Amenities
Hot tub wasn’t working
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Truman,Thank you for your perfect rating and feedback. We apologize for the inconvenience of the hot tub not working during your stay. Your satisfaction is important to us, and we'll work to resolve this issue promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to make your next visit better, please let us know.Sincerely, Hotel Manager

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, property conditions & facilities
my stay was good for my first time at cherry hill inn of the dove.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Tiffany,Thank you for your feedback! We're glad to hear that your stay at Cherry Hill Inn of the Dove was good, especially for your first time visiting. We strive to provide a positive experience for all our guests, and we're pleased that you enjoyed your stay overall. If there's anything specific you liked about your experience or any areas where we can improve to earn that extra star next time, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Okay

Dani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Dani, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Jon

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Ants around the hot tub, glass mirror broken around the bed , and the corner of the floor mats were flipped up causing a serious tripping hazard.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Jon,We would like to express our sincere apologies for the problems you experienced while staying with us. We deeply regret any inconvenience due to the presence of the ants, a broken glass mirror, and a tripping hazard. Your feedback is highly valuable to us, and we will discuss these issues with our team to implement immediate improvements. We are grateful for your understanding and look forward to the chance to offer you a significantly enhanced experience on a future visit. Sincerely, Hotel Manager

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Trish,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Arily

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Arily,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

6/10 Okay

Nickesha

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 26, 2024
Dear Nickesha,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Johnnie

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Dear Johnnie,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Meridith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Meridith,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 17, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

maxine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Because we come from out of state each time we stay; we choose to stay again and again for the excellent service and the rooms are always superb!
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 5, 2023
Dear Guest,Thank you for your continued trust in choosing our hotel during your visits from out of state. We're thrilled to hear that you consistently experience excellent service and find our rooms superb. Your loyalty means a lot to us, and we look forward to providing you with many more exceptional stays in the future.Sincerely, Hotel Manager

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 5, 2023
Dear Guest,Thank you so much for the perfect 10 out of 10 rating on Hotels.com! We're thrilled to know that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Mazen

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 5, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Tyla

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It needs to be updated and it wasn’t that clean!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Tyla,We appreciate your feedback and apologize for any inconvenience caused by the condition of our hotel. Your comments about the need for updates and cleanliness are noted, and we are actively working to address these concerns. Your satisfaction is our priority, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time and guy at the front desk was very helpful and kind
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest,We're delighted to hear that you had a very nice time and received helpful and kind assistance from the front desk staff! It's always wonderful when our team can contribute positively to our guests' experiences. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the futureSincerely, Hotel Manager

10/10 Excellent

Nirmal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 26, 2023
Dear Nirmal,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Adreana

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 10, 2023
Dear Adreana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Thea,Thank you for the perfect 10 out of 10 rating! We're delighted to know that you had a positive experience. We appreciate your feedback and look forward to providing you with another excellent experience on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, room service, nice decoration and clean place!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Abel,Thank you for your 5-star rating and positive feedback about the very nice location, room service, decoration, and cleanliness of the place. We're delighted to hear that you had a great experience, and your kind words are much appreciated. We look forward to hosting you again in the future for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Sheena

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great experience. Will plan a trip at this location again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Sheena,Thank you for the 5 out of 5 rating and your positive feedback. We're pleased to hear that you had an overall great experience and plan to return to this location in the future. We look forward to hosting you again!Sincerely, Hotel Manager

8/10 Good

Guido

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Setup
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Guest,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Lakeisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I surprised my lady and she loved everything. We had a good weekend. My only issue was I didn’t know how to get to the apps, so we could watch movies. Other than that we be back.
Stayed 2 nights in Sep 2023
Response from Hotel manager on Oct 16, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

George

Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 5, 2023
Dear George,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Vigilanti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, clean and updated.
Stayed 1 night in Oct 2023
Response from Hotel manager on Oct 9, 2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel manager on Oct 9, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear James,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Room 101 smells like mildew
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Tracy,We apologize for the inconvenience you experienced with the mildew odor in Room 101. Your comfort is our top priority, and we take issues like this seriously. We will investigate and address this concern immediately to ensure a pleasant experience for future guests. Please don't hesitate to reach out to our front desk for assistance or to request a room change during your stay.Sincerely,Hotel Manager

2/10 Terrible

Nadya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Nadya,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely,Hotel Manager

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The property management was very helpful and extremely nice. The room was a lover’s paradise, expertly cleaned and very spacious. I was concerned that a circular bed wouldn’t be enough space for a bigger guy like myself, but it was very roomy and comfortable. I will stay here again for sure and recommend this hotel to friends that would like to have a nice lover’s getaway.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Dave,Thank you for sharing your positive experience with us! We're delighted to hear that you had a wonderful time during your stay and that you found the property management helpful and friendly. It's great to know that the room exceeded your expectations and provided a comfortable and spacious environment for your stay. We appreciate your recommendation, and we look forward to welcoming you back for another lover's getaway in the future. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to make your stay memorable.Sincerely,Hotel Manager

6/10 Okay

Nerus

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My stay was OK, however there was no hot water flowing into the jacuzzi. It was a major issue for me. That jacuzzi was the reason I decided to stay there.
Response from Hotel Manager on Sep 6, 2023
Dear Nerus,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with the hot water not flowing into the jacuzzi, especially since it was a key reason for your stay. We take your comments seriously and will investigate and address this issue promptly to ensure it does not happen again in the future. Your comfort is our priority, and we appreciate your patience and understanding. We hope you'll consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Manager

6/10 Okay

Shaun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worth its rating
The mirrors in the room made me dizzy. I asked for another room with less mirrors or if i could cancel he said. Alot of unknown rules until you get there and they tell you i.e no more then two guest at a time. I was trynna have a threesum with my two gf but that got dubbed. The hospitality was unpleasant not sure if its because im black or not use to their customs since they were Indian. Overall after some nausea medicine it was an ok stay.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Shaun,We're sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience with the mirrors in the room and the unclear rules. Our aim is to provide a comfortable and welcoming experience for all guests, regardless of their background. If you felt unwelcome or uncomfortable due to any reason, we genuinely apologize. We appreciate your feedback as it helps us improve our service. If you decide to stay with us again in the future, please don't hesitate to communicate your preferences and concerns, and we'll do our best to ensure a more enjoyable stay. Your satisfaction is important to us, and we hope for the opportunity to serve you better next time.Sincerely,Hotel Manager

6/10 Okay

Lisou

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property look very nice and clean outside. However, inside the room was clean, but it’s smell rusty. I felt the room could have looked better. Online it’s said stock fridge, however, when I open the fridge there was one small bottle water and one can mountain drew. I also felt the receptionist could have been nicer. The way he talked to me felt like he was talking to a kid.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Lisou,Thank you for your feedback about your stay. We appreciate your comments about the cleanliness of the property and room. However, we apologize for the odor and the condition of the room not meeting your expectations. Your feedback about the stocked fridge and the interaction with the receptionist is important, and we will address these matters with our team to ensure an improved experience for our guests. We hope you might consider staying with us again in the future, where we will make every effort to provide you with a more satisfactory stay.Sincerely,Hotel Manager

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Patrick,We're thrilled to hear that you had a great room during your stay! Your satisfaction is important to us, and we appreciate your positive feedback. If you have any specific comments or suggestions for us to make your next visit even better, please don't hesitate to share them. We look forward to welcoming you back for another excellent experience in the future!Sincerely,Hotel Manager

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hot tub
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Eric,Thank you for taking the time to share your feedback regarding the hot tub. We appreciate your input and would love to hear more about your experience so we can continue to enhance our offerings. Please feel free to provide additional details if you can. Your satisfaction is important to us.Sincerely,Hotel Manager

2/10 Terrible

Kiera

Disliked: Staff & service, property conditions & facilities
Will not book here again.
When I booked the room I paid for a honeymoon suite with smoking and received a basic room with a jacuzzi that was nonsmoking. Some of the jets in the jacuzzi were broken and the shower was way smaller then the one I booked.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 26, 2023
Dear Kiera,We apologize for the discrepancy between the room you booked and the one you received. Your experience is not in line with our standards, and we're truly sorry for any disappointment caused. The issues you mentioned regarding the jacuzzi and shower are concerning, and we appreciate your feedback. We'll investigate these matters to ensure they are addressed and improved. Your feedback is valuable, and if you decide to stay with us again, we'll do our best to provide you with the experience you expected and deserved.Sincerely,Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 26, 2023
Dear Linda,Thanks for the stay and appreciation with a five star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely,Hotel Manager