Dear Michael,We appreciate your feedback and would like to provide some further information to address your concerns.Regarding your statement about being “sent into a continuous loop”, our records indicate that you completed our digital registration three days prior to your check-in, which we appreciate. On the day of your arrival, you received your check-in code at 1pm and within that message we clearly stated that the check-in time is at 3pm. We emphasize that the check-in time is prominently displayed on our website, in our policies, digital registration (which you signed), as well as in the text/email messages and external websites we utilize for communication.Based on our camera footage, it appears that you attempted to check-in around 230pm, but your code would only work starting from 3pm, as per our check-in policy. We then gave you a backup code which was already installed on the lock so you could check in early. In regard to your mention of the locked lobby door with a sign stating "be back at 2 PM" when you arrived at 12:30 PM, we would like to clarify that our official check-in time is indeed 3pm. Our management team is currently on the property attending to various tasks and may not always be readily available at the office. We have implemented an automated system to communicate all necessary information to our guests.Furthermore, you mentioned that your room was close to the road and experienced loud traffic noise. Please note that our property is situated off the main road, accessible from one of the two entrances into town when heading northbound. It is worth mentioning that the majority of motels in this town, with the exception of one, are located off the same road. Additionally, due to the ongoing July 4th holiday weekend, our town experiences a higher volume of tourism. As a result, increased traffic is expected during this tourism season. We understand that this may have affected your stay, and we will consider addressing this concern with the city of Mt. Shasta, exploring potential solutions such as additional entrances or alternative measures to mitigate noise disturbances.Regarding your comment about our location being surrounded by run down and deserted properties, we would like to provide some clarification. It seems there might be some confusion in this statement.On one side of our property, we have a restaurant, which offers convenient dining options for our guests. Behind us, there are newly built houses, indicating ongoing development in the area. Across the street, you will find a natural setting with trees and other elements of nature. Additionally, on the other side, there is an empty dirt parking lot, which unfortunately, we have no control over.We would like to emphasize that it is quite an exaggeration to claim that we are "surrounded by a bunch of rundown and deserted properties." The immediate surroundings consist of a mix of establishments, nature, and ongoing development. And finally, you m