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Reviews of Hotel Astoria Pompei

3 out of 5
Hotel Astoria Pompei
viale Giuseppe Mazzini, 87, Pompei, NA

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 117 reviews" "
Rating 8 - Good. 47 out of 117 reviews" "
Rating 6 - Okay. 30 out of 117 reviews" "
Rating 4 - Poor. 11 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
The owner took great care in serving a warm and delicious savoury breakfast each morning.
Stayed 2 nights in Jul 2019
Response from Svitlana on Aug 3, 2019
Gli ospiti come voi sono quelli che ci permettono di continuare a migliorare un rapporto con gentilezza e rispetto. Grazie a presto Per i miracoli e per quello non previsto dalla prenotazione ma preteso da altri ospiti ci stiamo attrezzando.

8/10 Good

Ahmet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Svitlana on Aug 3, 2019
Apprezziamo la vostra gentilezza e speriamo di rivederci presto

6/10 Okay

Lee

Basic ok
Stayed 1 night in Oct 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce staff, GReat location
Nice staff. Located close to train station and ruins. Clean room.
Stayed 1 night in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF, GREAT LOCATION
Staff was really nice. Location is close to train station and 10 minute walk to ruins with kids. Breakfast was awsome.
Stayed 1 night in Sep 2018

8/10 Good

Richard, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice room, good parking. Walking distance to Pompei ruins.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ruins near bus stop to mount vesuvio. Near to pubs and restaurants
Stayed 2 nights in Jun 2018

8/10 Good

Philip

Liked: Cleanliness
Disliked: Staff & service
Some area for improvement
We found the front door was locked when we arrived at about 2pm. I don't know why! The reception man was okay, but the female (look like his wife) was no response at all. The room door lock was difficult to open, I ended up asking him for help, same as when we came back after sightseeing. The room was ok. The man was helpful in finding train schedule for us next day. On leaving next day, my wife felt not good because the female host's facial expression telling us she's not willing to talk with us.
Stayed 1 night in May 2018

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Hok Chi

It is noise as our room is just next to the main road.
Stayed 1 night in Jun 2017

6/10 Okay

Alex, Lichfield. England

Liked: Cleanliness, staff & service
Has secure parking.
If you are driving, then finding a hotel with secure parking is essential. Dump the car and walk from here. Situation is good for access to the ruins though some walking is still required. At 70 years old this was a 15 minute walk for us, nothing compared with getting around the ruins. The hotel is basic, no lounge or bar, and the manageress does not speak much English but she is friendly and we were able to communicate. The breakfast was warm croissant, yogurt, cake and cereal. No English or German diets catered for but it was adequate. The tea was good though the cups were small (Italian coffee cups). A good base to explore from.

8/10 Good

jimz, McDonough, Georgia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Near town and the ruins
Very cold, only the bedroom was heated. It would be a nice place to stay in the spring or fall, we were there in January.

4/10 Poor

ARV, San Jose, CA

Disliked: Staff & service, property conditions & facilities, room comfort
Okay hotel, not great, no English, breakfast joke.
The hotel would be a 2 stars in my opinion because firstly neighbors could look into your room because lock didn't work and balcony curtains were flimsy. Secondly you will find there are not many other people staying in Hotel Astoria so it has a very creepy and eerie feel to it. Thirdly the beds there are too squeaky, the shower is tiny and you can barely fit in it.

10/10 Excellent

Roman, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice, no-nonsense place to stay in Pompeii
A nice, no-nonsense place to stay in Pompeii. Very close to the excavations and the Vesuvius bus stop, nice restaurants nearby. Private spacious parking lot at the back, gated off at night. Place is family-operated, and they really care about it. Very eager to help you make the best of your stay, and we were very happy with their suggestions for dining and attractions (take the city bus up to the crater, way cheaper and way more fun). Ask them for guidance. I don't think there is an elevator (we didn't care but some will). Note that room A/C is on some central control, make sure you request it be left on all night if you want it.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Isabelle, Bath

Liked: Cleanliness
Disliked: Property conditions & facilities
June 2016
Had a lovely stay at Hotel Astoria in June. The neighbourhood was a nice area just a short walk from loads of restaurants. And only a 30 min walk from the Pompeii ruins. The service was polite and professional. Breakfast was good as well. Would recommend this hotel.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, room comfort
Good Value
This is a small, family-run hotel located in the centre of modern Pompeii. The hotel is located close to some restaurants/supermarkets, and we found the front desk to be welcoming. My wife and I stayed here for one night on our way from Rome to the Amalfi Coast. We wanted to see the ruins and viewed this merely as a place to rest our heads and receive breakfast in the morning before a busy day seeing ancient Pompeii and then heading south. On those standards we were very satisfied with this hotel. Our room was spacious and very, very clean. The wi-fi worked well (better than most hotels) and we had a pleasant sleep. The breakfast wasn't great, but it was certainly better than some of the other reviews suggest! It had all of the typical elements for continental breakfast in Italy (fruit, croissants, cereal, etc.). So we have no complaints. The hotel itself and the location relative to the ruins isn't great, but it's very workable. And for the price this is a very good place to stay. If you arriving by train I would suggest getting a taxi to the hotel or calling the hotel to see if they can pick you up (apparently they've done this before, see reviews below). My wife and I walked from the station at night and it was an unpleasant 25 minute walk. But this was our choice and no fault of the hotel. The walk to the ruins in the morning was much better. All in all, a solid budget hotel!
Response from rere on Jun 8, 2016
Noi riteniamo che i clienti siano persone da rispettare e aiutare in quanto non pratici dei luoghi e delle regole del posto. Noi consigliamo sempre ai clienti che telefonano quali sono le condizioni migliori per arrivare presso di noi. Saluti e grazie di averci scelto.

8/10 Good

Annette, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pompei budget friendly clean hotel.
We stayed 1 night. The room met our needs. It's not fancy but a clean comfortable place to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very clean, well kept hotel. The owner and his family were extremely helpful and made sure that all our needs were met far beyond our expectations. The hotel is next to a busy street so I would not recommend this hotel to a light sleepers The hotel is close to the Pompei railway station serviced by train Italian. Do not take the circumvesuvian line to Pompei Savior as that station is a long walk from the hotel

4/10 Poor

Gideon, Atlanta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at Hotel Astoria Pompei for one night. The hotel has large parking area. The hotel is old and very basic, located on the main Pompei road and it looks like a part of an apartment building. Nevertheless, we got rroms not on the road side and it was quite. Breakfast was basic. We could not control the AC temperature in the room as it was controlled by the men in the reception.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hosts and great value!
The Italian couple who run the hotel are lovely people! The room was a really good size and breakfast was good. We got a full Italian breakfast of homemade croissants, cake, fruit, juice, yogurt and a coffee. The location was good, 5 minute walk to the town centre, 5 minutes from Pompeii train station and only a short walk to the ruins! Excellent value for money. The only down side was the hotel is located on the busy main road which was noisy and the bed could be a bit more comfortable. We had a really good stay here for 3 days and I would recommend it and go back :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location near anti theatre entrance to ruins. Clean . Staff very friendly. Easy access from autoroute if driving. Good parking.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Chintan, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel- Astoria Pompei
The stay was comfortable and hosts were brilliant. Breakfast was good and filling.

6/10 Okay

Verified traveler

10/10 Excellent

Niklas, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and hassle-free
Very friendly and charming owners, willing to help with all matters.

10/10 Excellent

karin and uri, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great owner , great price, great location
for this price the hotel is great. there were some problems in the room but the Handel it quickly and upgrade our room. stuff was very helpful and nice. 5 min from city center and ruins . no elevator. wi-fi in room was weak.
Response from renato on Jan 17, 2015
Thanks too good

10/10 Excellent

Darja, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance from Pompei
Just few minutes walk from the center and from historical site. Free car garage. Very nice and helpful hotel owner, ready to help with everything.
Response from renato on Jan 17, 2015
You are Great. I hope you will return to Pompeii. thanks

8/10 Good

Meager

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, nice people
Very clean, very nice people. The young woman at reception spoke no English, but the older lady did quite well. We understood each other pretty easily. The room was very clean, and I'm pretty sure they even folded some of my clothes while I was gone. Breakfast is seriously lacking, there was some cereal, a croissant, and coffee. The cereal only had hot milk available. There is also no elevator, so be aware of that. There are lots of places nearby, from restaurants to a grocery store, to a laundromat.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Not very good
We found this hotel to be very basic. Room ok, staff on arrival not really interested and all a bit of an effort. Bed can only be discibed as BAD. Shower tiny Only good thing parking was secure.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean hotel, friendly staff
Small family-run hotel - very friendly staff; who couldn't have been more helpful. The room was very clean and well maintained. Although on a main road, a shutter outside the windows made it very quiet and allowed us to sleep well. The hotel is very well positioned for Pompei town and within easy walking distance of the excavations and railway stations.

4/10 Poor

Mr and Mrs, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad staff but cheap
We booked the hotel due to it being quite cheap and reasonably convenient. These are the only positives for it. The staff spoke no English, which is odd when they advertise in English on an English-based website. Furthermore they made no attempt to or even smile at you. We did try to speak Italian but they made no effort to speak more slowly or 'help' us communicate. The room was basic, but did have most of what you wanted. Asking for a hair-dryer in Italian was tricky though. It didn't meet our standards of cleanliness, but did have air-conditioning. It may have been unfortunate timing but we were kept up most of one night by drunken people outside the hotel, then some of the next night by guests inside the hotel. The staff, if there were any on, didn't seem to do anything. I don't think it helped that the windows were single-glazed and didn't seal correctly. Breakfast was unorthodox: having HOT milk on cereal was a new experience for us. Overall, the staff really let down this hotel and we wouldn't go back.

6/10 Okay

ALEXANDRE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Aldo, Acri (Cs)

Traveled with family
Liked: Cleanliness, property conditions & facilities
Posizione strategica, personale poco disponibile, ottimo il rapporto qualita'/prezzo.
Stayed 1 night in Sep 2019

4/10 Poor

luiz carlos da silva

Disliked: Cleanliness, staff & service
A SIMPATIA ESTÂ EM RUINAS
Recepçao pêssima faltando somente 1 hora para o cheking tivemos q apelar para deixsrmos nossas pequenas bagsgens atras do sofa para podermos ir a ruinas. Café fraquissimo sem opcoes de nada
Stayed 1 night in Jul 2019
Response from Svitlana on Aug 8, 2019
Ci dispiace ma nelle ore di pulizia dell' albergo la reception non è presenziata. Il ceck -in si effettua dalle ore 15.00 alle ore 23.00 ma sempre più ospiti si presentano alle prime ore del mattino pretendendo il ceck-in. Dobbiamo cacciare gli ospiti dalle camere per far entrare ospiti che arrivano alle 10 del mattino? Non basta che accettiamo i bagagli per permetterli di andare in giro?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Svitlana on Aug 1, 2019
Grazie

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
weil meine gebuchte hotel nicht möglich war hat mir Expedia diese unterkuft gegeben.ich hätte keine andere Wahl gehabt weil Expedia fehler gemacht hat musste ich leider diese hotel nehmen. das war Katastrophe.
Stayed 1 night in Jun 2019
Response from Silvana Marketing on Jun 30, 2019
Cosa rispondere ad un anonimo. Una recensione è di aiuto anche se negativa ma che contenga il motivo mancanza riscontrato,

8/10 Good

Verified traveler

Liked: Staff & service
Bon séjour
devrait être clairement signalé: - si on vient par circumvesuviana, prendre la ligne verte direction poggimarino. - on peut aller à la station pompei scavi par taxi pour 3€ depuis la station pompei ligne rouge. Bon séjour même si l'hôtel est vieux car le service est attentionné. Par contre nous avons dû demander à changer les draps une fois. Le petit déjeuner peut surprendre car il s'agit d'un plateau avec des articles prédéfinis non modifiables
Stayed 6 nights in Jun 2019
Response from Silvana on Jul 8, 2019
Avvisato la proprietà, che cerchera di provvedere in merito. Grazie del commento che ci aiuta a cercare la soddisfazione dei clienti

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BENISSIMO (ma fate colazione a bar!)
La struttura certamente non è nuova ma pulita, accogliente e in posizione strategica. NB è vicina all'ingresso agli scavi dell'anfiteatro NON a quella principale di porta Marina (da tenere in considerazione in caso di visite guidate, ecc). L'albergo é dotato di Parcheggio che è veramente comodo perché la sosta libera praticamente non esiste. E' stata anche una delle sistemazioni più economiche che ho trovato in centro a Pompei. L'unica cosa che NON ho apprezzato è la COLAZIONE. Nella patria delle sfogliatelle, frolle, ecc una serie di prodotti industriali su un vassoietto di plastica rischiano di intristirti la giornata...!
Stayed 2 nights in Apr 2019

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Zimmer sehr alt, bad eine katastrophe und Frühstück wie in eine kantine. Renato an der Rezeption war sehr nett.
Stayed 4 nights in Apr 2019

6/10 Okay

mo, limburg

Liked: Cleanliness, staff & service
Rustig fam hotel. Heel simpele kamer. Geen gelegenheid om zelf kopje thee of koffie te zetten. Ontbijt werd geserveerd op een dienblad en iedere ochtend het zelfde en heel summier. Verder heel vriendelijke mensen die je graag uitleg geven over bezichtigingen bv.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel confortevole con camere spaziose e comodo parcheggio. Adeguato al nr di stelle.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortevole, colazione abbondante , camere pulite personale molto disponibile.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor trato
Está bien ubicado, entre las dos estaciones de trenes y El Centro de Pompeya. El hotel es agradable en todos los aspectos, pero el trato que recibimos fue lo mejor: vale por todo la amabilidad y la información requerida.
Stayed 2 nights in Mar 2018
Response from Silvana on Apr 19, 2018
Gracias por las amables palabras. Gracias a nuestro trabajo recibimos personas de diferentes nacionalidades. Usted es la fuente de nuestras ganancias y lo conocemos bien. Nos gustaría mejorar aún más, y con invitados como tú que trabajan para nosotros se convierte en algo agradable. Recepción Astoria Hotel

6/10 Okay

chamo, paris

Liked: Cleanliness, staff & service
Petit Hôtel familial
Hotel bien situé pour visiter. Parking très apprecie
Stayed 2 nights in Apr 2018
Response from Silvana on Apr 19, 2018
Nous vous remercions de votre séjour à notre hôtel Astoria. Merci pour les gentils mots. Un pesto Réception Astoria Hotel

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toccata e fuga
In quattro abbiamo usufruito di una camera soddisfacente per una sola notte . Non saprei dire riguardo al vitto perché non lo abbiamo provato . Comunque l' equazione qualità/prezzo è buona , per cui do' un 7 come giudizio .
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
De passage pour visiter le site de Pompéi. Les photos sur internet laissaient croire a mieux, particulièrement le 2e lit très inconfortable.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hôtel bien placé et propre
L'hôtel était propre et les personnes de lhotel agréables et serviable