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Reviews of La Maison Royale

4 out of 5
La Maison Royale
09, Mogotio Road, off. Muthithi Rd, Westlands, Nairobi

Reviews

7.8

Good

Rating 10 - Excellent. 101 out of 337 reviews" "
Rating 8 - Good. 138 out of 337 reviews" "
Rating 6 - Okay. 60 out of 337 reviews" "
Rating 4 - Poor. 28 out of 337 reviews" "
Rating 2 - Terrible. 10 out of 337 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Modi

Liked: Cleanliness, property conditions & facilities
I like the environment and the cleanliness
Stayed 3 nights in Apr 2024
Response from LMR Team on Apr 8, 2024
Dear Modi,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unusual shaped building results in unusual shaped hallways and rooms. The best combination of price and living space I have found in the area
Stayed 4 nights in Nov 2023
Response from LMR Team on Dec 5, 2023
Dear David,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

4/10 Poor

CONOR

Disliked: Staff & service, property conditions & facilities
Not as expected.
Nothing special at all. Expensive pricing for area. Poor service.
Stayed 2 nights in Nov 2023
Response from LMR Team on Nov 18, 2023
Dear Conor,Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we are really sorry we did not meet your expectations this time. We will do our best to delight you, should you give us the opportunity in future.

6/10 Okay

Francis

Traveled with partner
Liked: Cleanliness, staff & service
Nice location, wonderful staff. The property need some updating. Overall, value for money.
Stayed 4 nights in Oct 2023
Response from LMR Team on Oct 31, 2023
Dear Francis,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Good

Michael, Auburn

Business traveler
Liked: Cleanliness, staff & service
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Stayed 3 nights in Sep 2023
Response from LMR Team on Oct 9, 2023
Dear Michael,Thank you for your review of La Maison Royale Hotel. We are glad you felt the staff are great, breakfast buffet was good and the rooftop restaurant is great. It is something we have worked hard on and we are pleased our efforts resonated with you. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always
Stayed 9 nights in Sep 2023
Response from LMR Team on Oct 9, 2023
Dear Shaheen,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

8/10 Good

Shaheen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 9 nights in Aug 2023
Response from LMR Team on Sep 5, 2023
Dear Shaheen,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Okay

Verity

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had comfortable stay at Le Maison Royale however we felt the hotel is looking a bit neglected, possibly due to covid. Our room was a very long way from reception and quite complicated to get to (2 elevators and numerous corridors). We got used to this though, however and did not request a room change. Pros: *Staff were friendly and helpful *Room was big, air-conditioned and kept clean enough *Location was close to everything you need in westlands Cons *Hotel felt neglected and tired *Food was not great - breakfast was very underwhelming and on our last day we actually went out to eat so we didn’t have to eat the breakfast. *laundry service does not run on Mondays…we arrived back from safari on Sunday night and wanted desperately to have our clothes washed however couldn’t until Tuesday morning, having them returned early Wednesday morning. All in all we had a fine stay at Le Maison but probably wouldn’t return.
Stayed 4 nights in Aug 2023
Response from LMR Team on Aug 22, 2023
Dear Verity, Thank you very much for your candid review of your recent stay at our hotel. We are happy to hear that you enjoyed your stay with us, and that the staff were helpful and the rooms were clean were particular highlights. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We look forward to seeing you again.

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from LMR Team on Jun 23, 2023
Dear Anthony,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so lovely and kind! Thanks again!
Stayed 2 nights in Jun 2023
Response from LMR Team on Jun 23, 2023
Dear Carrie, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
It was a cool experience
Stayed 3 nights in Jun 2023
Response from LMR Team on Jun 23, 2023
Dear Farah,Thank you for sharing your experience with us. We hope to see you again soon.

8/10 Good

Sona

Stayed 1 night in Jun 2023
Response from LMR Team on Jun 20, 2023
Dear Sona, Thank you for your fulfilling review of our hotel. We are pleased to serve you.

4/10 Poor

Kayula

Disliked: Property conditions & facilities
The bathroom is disgustingly dirty and the room in general was dusty checked in late was too tired to go look elsewhere.
Stayed 1 night in Jun 2023
Response from LMR Team on Jun 20, 2023
Dear Kayula,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Good

Bennett

Stayed 1 night in Jun 2023
Response from LMR Team on Jun 8, 2023
Dear Bennett, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed it was a great pleasure serving you and we hope to see you in one of our properties soon!

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Old, broken down property with bad management and dubious cleaningness.
Stayed 4 nights in May 2023
Response from LMR Team on Jun 7, 2023
Dear Chris,Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we did not meet your expectations this time. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there. The staff went above and beyond to make sure I checked into the hotel where I was vs me having to go across town to where I mistakenly booked the room. The food was excellent, and the staff was even better.
Stayed 1 night in May 2023
Response from LMR Team on May 17, 2023
Dear Michael, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

REGINALD

Liked: Cleanliness, staff & service, property conditions & facilities
I had a one day layover in Nairobi. The hotel was excellent for the price. I will definitely stay again.
Response from LMR Team on May 10, 2023
Dear Reginald,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

6/10 Okay

Henri

Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic hotel apartments. In nice area in the heart of Westlands. Having a bath tub in the room was nice.
Stayed 4 nights in Apr 2023
Response from LMR Team on Apr 26, 2023
Dear Henri,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from LMR Team on May 9, 2023
Dear Joseph, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed it was a great pleasure serving you and we hope to see you in one of our properties soon!

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
The stay was okay.
Stayed 4 nights in Apr 2023
Response from LMR Team on Apr 18, 2023
Dear Martha,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was pleasant on the 5th floor, however, half the items on the menu were unavailable which was disappointing. This extended to the availability of drinks and beers which kept running out. bedroom was good, comfy bed and great shower
Stayed 3 nights in Mar 2023
Response from LMR Team on Apr 4, 2023
Dear John,Thank you for taking your time to review us. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

10/10 Excellent

Kedija

Stayed 2 nights in Mar 2023
Response from LMR Team on Apr 13, 2023
Dear Kedija,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2023
Response from LMR Team on Mar 23, 2023
Dear Jeroen,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Good

Eireen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from LMR Team on Mar 17, 2023
Dear Eireen,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

6/10 Okay

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from LMR Team on Feb 21, 2023
Dear Valued Guest, Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again. Regards,

8/10 Good

Gideon

Liked: Staff & service, property conditions & facilities
Cool ..but limited in-house dinning
Stayed 6 nights in Feb 2023
Response from LMR Team on Feb 21, 2023
Dear Gideon,Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we did not meet your expectations this time. We would like to assure you and our future guests that the air conditioning problems you experiences have been resolved. We have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future. Regards,

2/10 Terrible

Mohammed

Disliked: Cleanliness, amenities, property conditions & facilities
Overall the condition wasn’t a luxury hotel or 4 star hotel. Room was filthy broken toilet no maintenance was done.
Response from LMR Team on Feb 22, 2023
Dear Mohammed, Thank you for choosing to stay with us at La Maison Royale Hotel Nairobi. It was a pleasure hosting you here. We have taken note of your valuable review and we would like to assure you and our future guests that the toilet problems you experienced have been resolved. It's our pleasure to welcome you back in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 2 nights in Dec 2022
Response from LMR Team on Feb 21, 2023
Dear Valued Guest,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

4/10 Poor

Palvi

Disliked: Amenities, property conditions & facilities

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Nov 2019
Response from LMR Team on Feb 21, 2023
Dear Jerry,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

10/10 Excellent

BLAISE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Exceptional Service by staff, Front Desk friendly and welcoming, Room is large and specious. Breakfast buffet healthy, The only disappointment was the gym which had old treadmill that hardly worked and seemed unused or maintained.
Stayed 8 nights in Jul 2022
Response from LMR Team on Feb 21, 2023
Dear Blaise,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

8/10 Good

Jemal Yasin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent i have quick laundry and the room is clean all the time
Stayed 2 nights in Oct 2022
Response from LMR Team on Feb 22, 2023
Dear Jemal,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

Sven

Stayed 1 night in Oct 2022
Response from LMR Team on Feb 21, 2023
Dear Sven,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.Regards,

6/10 Okay

Dut

Liked: Cleanliness, staff & service
The location was good. It was close to many shopping centers and not far from town. The ease of getting to many places made it desirable.
Stayed 3 nights in Sep 2022
Response from LMR Team on Feb 21, 2023
Dear Dut,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

8/10 Good

Angelo Haim

Traveled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Sep 2022
Response from LMR Team on Feb 22, 2023
Dear Angelo,Thank you for your positive feedback. It is our pleasure to provide the best service to our guests and we are glad that this commitment was reflected in your stay. We look forward to the next time we are able to serve you again.

4/10 Poor

Prisca

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from LMR Team on Feb 22, 2023
Dear Prisca,Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

2/10 Terrible

Eppie

Stayed 2 nights in Sep 2022
Response from LMR Team on Feb 22, 2023
Dear Eppie,Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

8/10 Good

Nancy

Stayed 1 night in Aug 2022
Response from LMR Team on Sep 26, 2022
Dear Nancy,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Okay

Kishan

Business traveler
Liked: Cleanliness, staff & service, amenities
A really nice and clean property. Rooms are definitely not sound proof. One can hear the slightest sound from the next room. Took about 10 minutes of running the shower to get lukewarm water; very wasteful.
Stayed 1 night in Aug 2022
Response from LMR Team on Sep 21, 2022
Dear Kishan,Thank you for taking your time to review us. We are happy to read that you enjoyed your stay with us. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

8/10 Good

Volodymyr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from LMR Team on Sep 26, 2022
Dear Volodymyr,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location equidistant between National Museum and Sarit Center
Stayed 2 nights in Jul 2022
Response from LMR Team on Sep 21, 2022
Dear William,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

Xiao

Stayed 1 night in Jul 2022
Response from LMR Team on Feb 22, 2023
Dear Xiao,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.

2/10 Terrible

Abdirahman F

Disliked: Amenities
The property is clean with great touch. However if you want to stay here better carry a Wi-Fi . It’s surprised me that their Wi-Fi is open to all and you can access it fro outside the gates. You can’t use that kind of internet to do your confidential work while traveling. I was surprised that the Hotel looks fancy but won’t fix a small thing as Wi-Fi
Stayed 2 nights in Jul 2022
Response from LMR Team on Sep 21, 2022
Dear Abdirahman,Thank you for taking your time to review us. We are happy to read that you enjoyed your stay with us. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.

6/10 Okay

Ruben

Stayed 3 nights in May 2022
Response from LMR Team on Sep 26, 2022
Dear William,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

Manik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, well kept rooms
Stayed 3 nights in Jun 2022
Response from LMR Team on Sep 21, 2022
Dear Manik,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Good

Laura

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jun 2022
Response from LMR Team on Sep 21, 2022
Dear Laura,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

10/10 Excellent

Nithyanandam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from LMR Team on Sep 26, 2022
Dear Nithyanandam,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Good

Muhammad Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from LMR Team on Sep 26, 2022
Dear Muhammad,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

8/10 Good

AUGUSTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2022
Response from LMR Team on Sep 26, 2022
Dear Augustine,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.

6/10 Okay

Loretta

Stayed 1 night in Apr 2022
Response from LMR Team on Sep 26, 2022
Dear Loretta,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.