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Great hotel right in the centre. Great price and service
Peter
Stayed 1 night in Oct 2023
Response from Grand Hôtel de la Reine - Direction on Nov 28, 2023
Cher Peter, Un grand merci pour votre note parfaite et pour vos compliments sur notre bâtiment, nos prix et notre service ! Nos équipes sont ravies de voir leur travail tant apprécié.Nous serions très heureux de vous revoir, Bien cordialement.
8/10 Good
Robert
Oct 10, 2023
Liked: Cleanliness, staff & service, amenities
Superb location in a grand hotel who has seen better days.
Robert
Stayed 1 night in Oct 2023
8/10 Good
SHELDON
Sep 20, 2023
Liked: Cleanliness, staff & service
super breakfast and imperial breakfast rooms
SHELDON
Stayed 1 night in Sep 2023
10/10 Excellent
zhong
Traveled with family
Apr 11, 2023
At the heart Nancy old town - righr next to the Grand Ducal palace. Convenient to everywhere
zhong
Stayed 1 night in Apr 2023
4/10 Poor
Gerard, Chevy Chase
Traveled with partner
Apr 9, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location but room in dire need of updating bathroom and TV. Musty smell and damp stains on ceilings. Breakfast Excellent and staff helpfull. Parking nearby but not on site.
Large rooms with great views and a sitting area. Good breakfast. Right on the beautiful main square and convenient to all of the major attractions in Nancy. Close to the train station.
Perfect position once reached ! No notice provided saying that anyone driving with luggage could not get near to the hotel. Directions to the nearest car park with info that guests will have to walk in should be made clear. Otherwise a great hotel.
This was a lovely hotel. The room was very clean. Service was good. The staff was friendly, professional, and helpful. The area was safe and in a spectacular part of the city. Would definitely go there again.
The hotel employees/staff were all very friendly and extremely helpful! The hotel is beautiful although the floor in our room did slope a bit. However if you consider the age of the building it’s a little understandable and it didn’t make our room any less comfortable. We had a full view of the square. The room was a good size and very clean. The hotel buffet breakfast was great with a lot of variety and consistently delicious each morning!
We had carry on luggage only and it was an easy walk from the train station to the hotel. The hotel is perfectly located and the surrounding area wonderful to explore!
Charles David
Stayed 3 nights in Nov 2021
Response from Guillaume on Dec 9, 2021
Thanks a lot for your kind comment ! We were delighted to have you here and can't wait to see you again !
Even during Covid restrictions this hotel managed a high level of service. Ideally located in beautiful Stanislas Square next to the very interesting Parc de la Pepiniere. Very nice short stay.
George
Stayed 1 night in May 2021
Response from The reception on May 14, 2021
All the team of the Grand Hotel de la Reine thank you for this very kind comment. We hope to see you soon.
Kind regards,
The Reception
Can’t rate pro pas tried to change booking due to Covid and they refused so had to pay but couldn’t stay !
Gary
Stayed 1 night in Aug 2020
Response from Lou on Aug 23, 2020
Good evening sir,
We are truly sorry for this misunderstanding.
When you book a room, you have different choices of options.
Unfortunately, when you've booked the room you've choice a fixed price and non-refundable.
It costs about 10euros more when you book, to have a refundable accommodation.
Hopefully, we will see you someday among us and we will make sure you get a promotional price.
Kind regards,
The reception
8/10 Good
Mathew
Business traveler
Aug 1, 2020
Liked: Cleanliness, staff & service, room comfort
Mathew
Stayed 1 night in Jul 2020
Response from Guillaume on Aug 4, 2020
Dear Mathew, thank you for your feedback.
We hope to see you soon in Nancy.
Cordially.
This hotel is in the square, we parked the car a couple of streets away and it was very easy to walk through the old town. The reception staff were helpful and spoke very good English. The room was clean. We declined the €18 breakfast and had a great breakfast in town for €4.
Nice hotel with high quality service, excellent breakfast and perfect views is Stanislas square.
I came for professional reasons and will come back for personal reasons.
Verified traveler
Stayed 1 night in Jan 2020
Response from Stéphane on Feb 10, 2020
Thank you for your wonderful feedback and your visit. We will be happy to see you again among us. You will be welcome. Best regards, Stéphane
Response from Grand Hôtel de la Reine on Jan 26, 2020
Bonjour,
Nous vous remercions de votre retour. A très bientôt.
Stéphane
4/10 Poor
Verified traveler
Dec 30, 2019
Verified traveler
Stayed 2 nights in Dec 2019
Response from Cher Serge, Nous vous remercions de votre retour on Jan 26, 2020
Bonjour,
Nous vous remercions de votre retour et sommes désolé d'apprendre que vous n'ayez pas apprécié totalement votre séjour et espérons vous revoir pour l'améliorer.
A très bientôt,
Stéphane
My sort of hotel. Understated elegance.comfortable room. Modern bathroom. Quiet. Nice public areas. Attentive staff. Good restaurant where every help was given to help us get through meal in time for opera. Lovely food, and wine,elegantly presented.
Only sorry I can spend just one night here this time.
Getting to the hotel was a mess due to construction. Parking is down the street so you have to walk with your luggage. The people at the reception were very helpful. Our friends did not have air conditioning all night in their room.