Excellent service. They’ve proactively upgraded us to a better room. They have a specific person helping us to bring our luggages & led us to our room. On our 1st night, we went out for a walk right after check in, came back to our room, found a surprise waiting for us, which was a folded towel animal with a hand written welcome note with 2 free drinks. On our 2nd & 4th night, another 2 folded towel animals waiting for us in the room again which put a smile on your faces. On our way to check out, we saw the house keeper, she proactively thanked us and asked us if we have enough water bottles, if not, she’ll bring us a couple. At the check out counter, the girl proactively asked us if everything was ok. And gave us another surprise, 2 bags of Nanjing stones for good luck. Excellent service, I would recommend this hotel to my friends and family.