1 bedroom, premium bedding, down comforters, memory foam beds

Reviews of Tanxiang Resort Hotel Sun Moon Lake

3 out of 5
Tanxiang Resort Hotel Sun Moon Lake
No.130, Zhongshan Rd., Yuchi, Nantou County

Reviews

5.2
Rating 10 - Excellent. 9 out of 299 reviews" "
Rating 8 - Good. 50 out of 299 reviews" "
Rating 6 - Okay. 95 out of 299 reviews" "
Rating 4 - Poor. 73 out of 299 reviews" "
Rating 2 - Terrible. 72 out of 299 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

6.4/10

Amenities

4.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

JSJ, Taiwan

Liked: Staff & service, amenities, property conditions & facilities
The room advertised 'without a window', was in fact very very small. The squeeze into the bathroom through a quarter door may not be possible for the larger folk among us, but, the room was cosy non-the-less.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Staff attitude (not honest)
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled before check ib
Stayed 1 night in Dec 2018
Response from 潭香 on Jan 12, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
so bad,no comfartable
Stayed 1 night in Dec 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Steve, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Room is old and dirty, i saw cockroach running around when i checked in. A lot of room facility was broken (shower handle, toilet door locks, etc). I had requested them to clean the room the next day, but very disappointed is that, they only change the towels and help to clean the rubbish, the rest all untouched. other than small cup water, no drinking water supply (only some mountain water which required to be cook before drink). have to buy from 7 eleven if you have finished the cup water.
Stayed 2 nights in Nov 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
close to amenities & bus station and pier. close to restaurants
Stayed 3 nights in Oct 2018

2/10 Terrible

KAMAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby
Once we walked in, the room looked shabby, run down, wall paper was coming apart, corners of the room seemed dusty, and there were ants in the bed and bathroom walls. We told the guy and he came in with a towel to wipe them away! We asked to switch room and was told there wasn't any. We got what we paid for-it was one of the cheaper options. It was worth paying an extra few bucks for a lake-view room, and no more than 2 nights depending on what time you get in. One good thing was they chanced the bed sheets the next day and even one bed was missing a sheet cover and used a sheet instead. I wouldn't recommend this place to anyone but if you are tight on budget, it is liveable.
Stayed 2 nights in Aug 2018
Response from 潭香 on Jan 16, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Jodie

Disliked: Cleanliness, room comfort
Not recommended at all
A bit speechless. Other than location is near to the jetty. This is really a budget stay. Can't consider it as a hotel at all. We can't find the place cause outside as it is a fruit stall which don't even look fresh at all. Don't have a proper check in counter. Space is small, things a bit dirty. Beside has a 7 eleven stall which is good. But really don't recommend and confirm won't be going back again.
Stayed 1 night in Aug 2018
Response from 潭香 on Jan 16, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

FirstTmVisitor, Hong Kong

Liked: Staff & service
A fair and simple hotel in convenient location
The hotel seems to be a family-run business in one of the two small towns in the Sun-Moon Lake. In this five-minute-walk-around town, there is the main pier for the must-see boat tour, the bus station for transport either from Tai-Chung to other tourist spots nearby, a convenient store, restaurants and other shops for tourist.
Stayed 2 nights in Jul 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Verified traveler

Excellent location, near to main shuttle bus stop, bicycle shops, <5 mins walk to pier, there is bathtub inside
Stayed 1 night in Jun 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
A place to sleep ONLY
Other than the shelter and bed it provided us, it was a hassle to stay in this hotel. Unlike the building shown in the app, we were brought to another location to stay - there's a shutter that's always closed after breakfast hours and we are required to open and close the dusty shutter whenever we head out or come back. Nothing much in the area, and the counter messed up the booking when we checked in.
Stayed 2 nights in May 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAJOR SCAM
We have paid about USD90 for the 4 of us for a night stay. We were warned by the locals on our way however due to the "no refund policy", we had to fork out additional expenses on another hotel closed by. The reason being, he placed us a few blocks on the 1st floor of a restaurant with the rest of the room unoccupied/doors left unattended. Safety reason/spooky environment. After complaining, we were moved to another room above the fruit stand which makes no difference, all the rooms were empty & doors left ajar unattended. Overall, very uncomfortable stay. We decided to spend additionally to stay at a closer by hotel which cost us less than USD50 for all of us. My advice is get the locals advice & book at the doorstep.
Stayed 1 night in Mar 2018
Response from 潭香 on Jan 16, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

10/10 Excellent

Grace, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to bus station and pier
Very convenient location, staffs are helpful and friendly. Near to food stalls and 711. Just 1 thing, no lift only stairs.
Stayed 2 nights in Apr 2018
Response from 潭香 on Jan 14, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

4/10 Poor

Neo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Steven on Jan 2, 2018
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Chotisak, Thailand

Disliked: Staff & service, property conditions & facilities, room comfort
Poor hotel but near to Visitir center and pier, only by walk.
Stayed 1 night in Oct 2017
Response from 潭香 on Dec 10, 2017
★★★★★地點優:旅店地點位於日月潭水社碼頭老街上,購物吃飯地點極佳,斜對面即是日月潭客運車站,有需要前往台中高鐵、清境、阿里山的必經轉運站、且提供收費接送服務,附近就有7-11便利店、屈臣氏,星巴克、85度商場可購物。左右都是飯店餐館,用餐方便。走路2分鐘即可到達水社碼頭賞日月潭湖景或搭船遊湖。 ★★★★★員工服務品質:對於服務上的要求我們會虛心接受,如果有任何客房需要加強清潔,我們秉持著專業精神立刻改善,我們一直希望可以帶給客人美好的回憶。我們會積極的訓練員工,希望秉持顧客至上精神,希望帶給客戶有更好的滿意度。若是客人有任何不滿意地方請立即告知訂房經理,我們將會有專人服務。★★★★★ 衛生清潔:保證床單皆是委託埔里五星級公司做送洗,房間設備齊全,冷氣、電視、獨立衛生間且全館皆有wifi設備、盥洗備品皆有,清潔環境絕對乾淨,如有任何不完美的地方請立刻向服務人員反應。每日皆有清潔員打掃更換排班,保證乾淨清潔且舒適。★★★★★ 價格:客房價位優越,且客房空間皆適和家庭或親子旅遊,全館可接待1~8人入住客房,民宿客房總數達45間,可以自行選定人數和價位,請提前預訂,以免客滿。★★★★★ 餐點:早餐餐點是西式餐點附飲料,餐點皆由服務人員當天早上現做,並於7點30分送達,方便提供自由行旅客攜帶外出用餐,或是可於房內用餐。★★★★★套票:提供遊湖船票、單車、九族民俗村、日月潭纜車、下午茶、平假日停車、日月潭全湖景觀景台優惠券★ 提供快速辦理入住與快速辦理退房★ 親愛的旅客 很榮幸能為您提供服務,真心感謝您信任并選擇我們。我們將竭誠為旅客提供更舒適更優質的服務,全體員工致以您最真摯的祝福,日月潭的美,絕對值得您的再次光臨,再次我們誠摯地歡迎您的前來~O(_)O

4/10 Poor

mike, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been nicer. The staff just pushes you with different activities and immediately asks for money for those activities
Stayed 1 night in Aug 2017
Response from 潭香 on Jan 16, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Thilak

Average
Response from 潭香 on Jan 12, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Klaus

Disliked: Property conditions & facilities
No window room
The room had no window which would have been ok if it had not poured down continuously for two days. But it had a pretty strong mold problem in the bathroom which should be addressed. Breakfast was simple sandwich hanging on our door in the morning, which was quite tasty.
Response from 潭香 on Jan 12, 2019
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

8/10 Good

dwi saputra, sun moon lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for stay
good for stay
Response from General Manager on Oct 28, 2016
Thank you for staying at Tanxiang Hotel and taking your leisure time to share your comments with us. We are so glad that you would like to stay in Tanxiang Hotel. Also, I will share your comments to my colleagues to improve their service we offered. We sincerely appreciate your feedback so that we may do the best service for our guests in the future. We look forward to welcoming you back at Tanxiang Hotel. Best Regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Oct 28, 2016
Thank you for staying at Tanxiang Hotel and taking your leisure time to share your comments with us. We are so glad that you would like to stay in Tanxiang Hotel. Also, I will share your comments to my colleagues to improve their service we offered. We sincerely appreciate your feedback so that we may do the best service for our guests in the future. We look forward to welcoming you back at Tanxiang Hotel. Best Regards,

6/10 Okay

dyia81, Malaysia

Disliked: Staff & service, property conditions & facilities
Fruit seller
The moment we got down the bus we were told that we cannot miss it. It is the only shop in the entire SML selling fruits. The moment we saw it we were like OMG!!!!! No one would actually thought that there were rooms to stay on top of the shop as the front part of the shop was full of fruits. The reception area was very untidy. We were put into a room just next to the staircase and we could actually hear people walking passed our room as the sound proof was terrible. There was a small window next to the staircase and people could actually peep in if not for the blind in the room. Luckily enough we were too tired and so we were able to sleep at night. The hotel staff is another thing. He can never remember us no matter how many times we go in and out of the hotel or how many times we talked to him. If we talked to him when we were going back to our room he would stop us and asked if we had already book our room as their rooms were full and we were like we are already staying in your hotel. And if we were going out he would constantly wanting to sell us tickets for boat rides, cable car rides and the aboriginal village. We kept on telling him that we had already had the tickets. Probably it was his good intention so that he did not miss anyone or probably just his way to earn extra income apart from the hotel room. But it became very annoying when he kept on repeating. Obviously he cannot tell who were his guests. I don't think the hotel is that big till he cannot remember.
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably find better...
Staff unfriendly no acknowledgement. Room ok for price but but dirty. Breakfast a sandwich with random stuff in it and a cold carton of black tea. Due to lack of good service wouldn't recommend
Response from General Manager on Aug 20, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

2/10 Terrible

Yan Chi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend it to any traveler.
Too dirty, old, too many bed bugs.
Response from General Manager on Aug 20, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Convenient budget hotel
A simple hotel with little service, but very convenient for transport and food.
Response from Steven on Jul 28, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Jeff, Singaporeans

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I book for two days suite room, bt they never plot for me, so I just stay at that suite room one night. They replace me with a very lousy room.......so bad service.....
Response from Steven on May 28, 2016
Thank you . hope you have a good time

2/10 Terrible

Junkang

Disliked: Cleanliness, room comfort
Response from Steven on Apr 23, 2016
非常好的一位旅客~我們很樂意提供旅客更好的住宿環境~感恩~

2/10 Terrible

KW, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is quite old and the room is very small that we can't open our luggages. The room is a bit dirty. The real one does not match with those photos that we look from the website. Overall comment is very disappointed!!!!!
Response from steven on Feb 22, 2016
非常好的一位旅客~我們很樂意提供旅客更好的住宿環境~感恩~

6/10 Okay

Verified traveler

One night in sun moon lake
Good enough for a short overnight stay
Response from Steven on Jan 23, 2016
Dear guests Thank you for choosing our hotel. It's our honor to provide service for you. We always guarantee the quality of our service and reasonable price. Thanks for your love and support which is our best motive to improve. We are looking forward your next visit. best wishes.

6/10 Okay

Shi Qi, Malaysia

Short overnight at Sun Moon Lake
Overall experience was fine,room was clean. I had book 2 family rooms for 7 pax. We are just staying 1 night for resting before next day journey. The Hotel also selling Sun Moon Lake ferry ticket which only cost TWD100/pax, compare to outside ferry service who charge me TWD300/pax. Restaurant are just near by the hotel, there was many choices to go. The area was not big, is nice to have a walk after dinner to see around.
Response from Steven on Jan 9, 2016
Dear guests Thank you for choosing our hotel and it;s our honor to serve you. Our hotel is near sun moon lake bus station as well as 7-11. There is only a short walk can you get to the dock and see the lake. We will always provide you the most suitable service and comfortable room to live in. We are looking for your next visit.O(∩_∩)O best wishes

8/10 Good

ng

Liked: Cleanliness, room comfort
Response from Steven on Jan 9, 2016
Dear guests Thank you for choosing our hotel and it's our honor to serve you. We are looking forward your next visit. Best wishes.

4/10 Poor

Sook Ling, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was worse than expected
The bed was extremely soft, the queen sized bed sheet and blanket was too small for two people. We stayed there for 5 days 4 nights and could not sleep well due to the lousy bed condition.
Response from Steven on Apr 23, 2016
非常好的一位旅客~我們很樂意提供旅客更好的住宿環境~感恩~

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay for the price, breakfast was a joke.
Response from Steven on Jan 30, 2016
Dear guests Thanks for choosing our hotel. Our hotel provide all types of rooms and the price is reasonable. We attach great importance to your valuable advice, we have been fully promoted in the breakfast and make sure they are delicious. We are always looking forward your next visit. best wishes.

6/10 Okay

Verified traveler

good location, normal room
location is good, with a few steps to bus station. few restaurants nearby but all selling the same food. room is big enough but very dim. bathtub is very very slippery so can be quite unsafe for elderly or kids.
Response from Steven on Apr 23, 2016
非常好的一位旅客~我們很樂意提供旅客更好的住宿環境~感恩~

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment
The hotel doesn't look like what was display. Although the location is quite nice but the outlook is really unacceptable, there is fruitstall in front of the hotel. You cann't even believe it is the hotel. There are a lot of more cheaper hotels around the area
Response from Steven on Apr 23, 2016
非常好的一位旅客~我們很樂意提供旅客更好的住宿環境~感恩~

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
2-night stay
simple, and yet very convenient and comfortable. Location is excellent. room amenities were in order.
Response from steven on Mar 23, 2016
Very good visitor , Thank you , see you next time

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hostel quality hotel
We arrived in hotel room 605 to find stained bedsheets and a bathroom floor that was not clean. It has the typical Taiwanese bathroom with no enclosed shower. Shower floor is the same as the bathroom floor leading to water everywhere. This is apparent on the rotting wooden frame of the door caused by continuous water seepage. The other hotels nearby were charging similar rates but looked a lot cleaner and modern. The room was about 7 square meters enough to fit a double bed.
Response from steven on Apr 27, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

8/10 Good

Mong Khim, Singapore

Liked: Cleanliness, room comfort
Nice clean hotel near amenities servicing tourist.
Hotel is very near the travel information centre and ferry terminal. Bus transfer is also very nearby. Easy and fast check out. Other then the hot water sufficiency during the evening it is a nice hotel to stay and would recommend.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our honeymoon ruined
Worst experience ever. I doubted the linens were washed or changed frequently as it has unpleasant smell to it.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Yunwen, Michigan, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.5/5
Hotel owners are friendly but there are lots of room to improve its cleanliness and quality.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Louis, London

Disliked: Staff & service, property conditions & facilities
Do expect too much
You get what you pay for, you won't be too disappointed if you bear this in mind. Don't expect room service, reasonable breakfast or in fact too much semblance of a hotel. What it has got is the central position in a basically 2/3 street small centre in the Sun Moon Lake area. It is really not as bad as some of the reviews. Ask for the top floor conservatory with an outside bath tube - quirky, but watch out that they don't baffle you with extra charges in New Taiwan dollars.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Ann Soon, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Tanxiang
The stay was just alright. The room condition was old and unkempt. No housekeeping during our stay. Breakfast provided was a simple piece of ham and egg with a slice of toasted bread that will be delivered to your room at 8.30am. (It is a package that is hanged outside your door). The staff was friendly. Overall the stay was bearable. The pictures you see in the advertisement looks good but do not expect it to be the same. Nevertheless the stay was comfortable.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

sako, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Poor facilities and bathtub never clean thoroughly. Not worth for the money i have paid. The room is a bit expensive than the surrounding hotel. Poor service.
Response from steven on Apr 27, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOt what it seems
This hotel was not at all like described. SO TINY.Behind a fruit stand,and someone had to stand there to even let people KNOW it was a hotel, not a fruit stand. SIMPLy creepy. Everything was revolting.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

philro, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Deceptive Photos
The lead photo is deceptive as it is not of this hotel and, with the name including "Resort" it gives a very different impression. Also, the room photos appear to have been photoshopped so they look much better than they are. The "foyer" is a corridor behind a fruit store. This was also where breakfast was served in a very narrow area. Breakfast was very simple. Maintenance was quite inadequate-two door fittings fell off and the plastic bathroom door ran off its rails when used. The shower is in a very high bath and requires a reasonable climb to get in-and we are not short in height! Room was clean enough but, overall, definitely not recommended.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

6/10 Okay

Joe, USA

Liked: Staff & service
Disliked: Room comfort
Sun Moon Lake
The ad photo was very somewhat misleading. The hotel is located in a very convenient location to the lake and transportations. Room was small and sparse. Owner family was very nice and helpful. Don't expect too much and you won't be disappointed. Bypass the free breakfast and head the street for better options as I did after the first day.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Lame Hotel
Bought the night with free parking included, but I still had to pay for parking. The owner claims it is a problem with Hotels.com, and does not accept responsibility of this mistake, even though I paid an extra fee to get free parking.The picture that appears on the web page of Hotels.com is not the hotel, it is just a picture of the bay. The hotel is more a "Bed & Breakfast" than an actual hotel. The lobby is in one place with a fruit market on the outside, and to get to the rooms, you need to walk about 20 meters to another place that takes you through a restaurant to finally reach some stairs that take you to your room.The room is ok, do not expect anything great, the bad thing is that the windows and hall illumination do not help when you are trying to sleep. The is a lot of light that come in from the hall, but most importantly is that the noise from outside keeps you awake during the night.
Response from Steven on Jul 2, 2016
★★★★★Our stuff are always ready to provide you the best service with full of enthusiasm. If you have any problems please let us know. ★Best situation: our hotel is located at ShuiShe Pier Streat which is very convenient for your shopping and eating. Just opposite our hotel is sun moon lake bus station where you can take the bus to Taichung high speed railway station, we also provide pay pick-up service. Nest to our hotel, there are 7-11, starbucks, Watsons and a lot of resturants which is very convenient for your life. What’s more, it only takes 2 minutes for you to get ShuiShe pier. ★Our quality of service: We will accept modestly to the requirement of our service. If there is any room need to be improved its environment, we will change it as soon as possible. We are always want to give all the passengers the best memory. Please let us know if you are not satisfied with our service, we are always at your service.★ Sanitation: We promise that our bed sheet is sent to wash everyday, all facillities such as air-conditioning, TV, Wifi and washing tools are provided. We clean every room everyday to make sure they are comfortable enough. ★Price: The price is reasonable which is suitable for family or friends to live in.We can accommodate 1-8 people and we have 45 rooms in total.★ Breakfast: We provide western breakfast to every passengers which is made in every morning and sent to your room.at 7:30. ★Tickets: you can buy coupon boat tickets , bicycle tickets, formosa tickts and cable car tickets etc. ★You can ask our stuff. We support the fast check-in and check-out. Thank you for choosing our hotel, we are glad to be at your service. We are always want to give you the best service and look forward your next visit. best wishes~O(∩_∩) O