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Reviews of Palazzo Rota Guesthouse

Palazzo Rota Guesthouse
Vico Pallonetto Santa Chiara, 32, Naples, NA

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 1 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

10/10

Cleanliness

6.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Vaguely Dishonest Management
A few minutes after booking, received a WhatsApp message from the owner stating he was overbooked and moving me to a property 15 minutes away - that didn't have the private bathroom, etc. When I said that was unacceptable, he said it wasn't his fault, the website made the mistake and there was nothing else he would do. I then complained via hotels.com and he told them the prices for the original property (not the lesser property I was staying at, and reading the prices on the door) for refund calculation. Place (the second place, never saw the one i was booked at) was clean and relatively quiet, and after an additional credit from Hotels.com the finances were fair. I will not be reading any replies to this message.
Stayed 2 nights in Oct 2018