Ratings based on 1,736 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples FL

Hurricane

Posted Oct 15, 2017
We believe that because of the hurricane our refrigerator smelled awful and just opening it up caused the hole room to smell. We had to open the door to let the stink out. As soon as we went to the front desk to let them know. Within 2-3 minutes they were at our room with a different fridge!!! Excellent!!!
Comment from Hotel Management
Oct 18, 2017 by Greg, Hotel Management
First off we apologize about the refrig. Yes the hurricane costed us a few refrigerators and thank you for being so understanding. We appreciate our guests and their business. We hope that you enjoyed your time in Naples
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcestershire UK

Central position for touring area

Posted Oct 13, 2017
Pros: There is free coffee/tea available all day in reception. The pool area has plenty of sun-loungers & patio furniture. Gardens are well maintained.
Location: Places to visit - Naples zoo, The Everglades. Marco Island, Drive over the Sanibel Causeway (6usd toll) from FT Myers to Captiva.
Booked two nights 8 & 9 October initially then had to book an extra first night (7 Oct) due to hurricane damage at another hotel. No problem linking the two bookings with Expedia. Helpful and pleasant receptionist.We had a ground floor room (134) overlooking the pool and gardens with easy access to the resturant Catch 41 for breakfast (cereals, pastries, toast, waffles, pancakes plus 4 hot items, juices, tea,coffee) & evening meal/bar. The room had a kingsize bed, which was about 90cms high so a bit difficult for elderly people to get into, a microwave and large fridge. The bathroom had bath/shower and toilet in it but the hand washing basin was in the main room. Large TV and free Wi-fi and lots of free parking. Guests ranged from young families to retired couples and some business people. Ask for a 'Courtyard view room' as most of the other rooms overlook other parts of hotel or carpark.
Comment from Hotel Management
Oct 16, 2017 by Greg, Hotel Management
Thank you for taking the time to write a nice review. We are pleased that you enjoyed your stay. Naples is a beautiful city and we hope that you were able to enjoy it. We look forward to seeing you on your next trip to Naples
2 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Bed Bugs

Posted Oct 3, 2017
Pros: Location and room rate
Cons: Look closer for those darn bugs
We walked away as soon as we found the bugs. Brought in by some other tenant as they have had a lot of turnover due to repair crews, but unacceptable to my family. Too bad, had an awesome room rate and it looked good to me otherwise.
Comment from Hotel Management
Oct 5, 2017 by Greg, Hotel Management
We apologize that you did not stay. We have a great property and we were not able to find any bed bugs. Sorry that you thought whatever was seen was that. We appreciate your concerns
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel very clean

Posted Aug 19, 2017
Nice and very clean, spacious rooms. Quiet environment. Breakfast was basic but good. Staff friendly. Short walking distance (about 7 -8 blocks) to a very nice beach
Comment from Hotel Management
Oct 7, 2017 by greg, Hotel Management
Thank you for your great comments. We are pleased that you enjoyed your stay. Thank you for your business
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel and friendly staff

Posted Aug 13, 2017
Hotel was great. Amazing breakfast with a variety of items. Fresh coffee every day and fruit. Kids friendly hotel. Kids can swim, dart or play a golf video game. There are also beer pong tables. A restaurant with bar (great cocktails). Friendly staff. Room and bathroom were clean (room 229) Fresh Linen, cleaned the room every day.
Comment from Hotel Management
Aug 14, 2017 by Greg, Hotel Management
Thank you for all of the great comments. We are pleased that you were able to enjoy the property. We thank you for the business and hope to see you return
4 out of 5
by Lina

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Jeanne, Hotel Management
Thank you for the great review. We hope that you enjoyed Naples
4 out of 5
Recommended
for Everyone
by A verified traveler from NEW YORK

THE ROOM WAS NICE AND COMFORTABLE. ALSO QUIET.

Posted Jul 14, 2017
Pros: Nice location right in the middle of things.
Cons: I wish they had a washer and dryer in the hotel they did not. We had to waste time and go out for that.
Location: Great location.
It was a nice hotel. The bed was relaxing. I liked the shower massager.
Comment from Hotel Management
Jul 17, 2017 by Greg, Hotel Management
Thank you for all of the great comments
4 out of 5
Recommended
for Everyone
by A verified traveler from NEW YORK

THE ROOM WAS NICE AND COMFORTABLE. ALSO QUIET.

Posted Jul 14, 2017
Pros: Nice location right in the middle of things.
Cons: I wish they had a washer and dryer in the hotel they did not. We had to waste time and go out for that.
Location: Great location.
It was a nice hotel. The bed was relaxing. I liked the shower massager.
Comment from Hotel Management
Jul 17, 2017 by Greg, Hotel Management
Thank you for the great review. I appreciate the great comments and the recommendation for an on site washer and dryer. We love guest feed back and hope you enjoyed your time here
4 out of 5
by Reynolds-Anthony

A Good Readonable Place

Posted Jul 8, 2017 on Hotels
Very nice staff ! Really loved the location - great pool
Comment from Hotel Management
Jul 11, 2017 by Jeanne, Hotel Management
We are pleased that you enjoyed your stay. Naples is a beautiful city and we are glad that you were able to enjoy it.
5 out of 5
by Richard

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Jul 11, 2017 by Jeanne, Hotel Management
Thank you for the 5 star review. We are pleased that you enjoyed your stay. We hope to see you on your next trip to Naples