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Rating 10 - Excellent. 19 out of 26 reviews" "
10 - Excellent
19
Rating 8 - Good. 3 out of 26 reviews" "
8 - Good
3
Rating 6 - Okay. 2 out of 26 reviews" "
6 - Okay
2
Rating 4 - Poor. 2 out of 26 reviews" "
4 - Poor
2
Rating 2 - Terrible. 0 out of 26 reviews" "
2 - Terrible
0
7.6/10
Cleanliness
Reviews
10/10 Excellent
Curvin & Brenda G.
May 5, 2024
Liked: Cleanliness
Beautiful naples home
Loved the open kitchin/ living room. Hosts responded q.uickly
Curvin & Brenda G.
Stayed 10 nights in Feb 2024
10/10 Excellent
Amanda H.
May 5, 2024
Liked: Cleanliness
Visiting family in Bonita
House was beautiful. Pool was great, the house was clean, the beds were comfortable. All in all would stay here again if possible for the next trip to Naples.
Amanda H.
Stayed 4 nights in May 2024
6/10 Okay
julie j.
Apr 18, 2024
Disliked: Cleanliness
Ok
Needs some attention to detail
julie j.
Stayed 5 nights in Mar 2024
10/10 Excellent
Pat S.
Apr 11, 2024
Liked: Cleanliness
Perfect location
This was a perfect location and great home. The home had everything we needed. The pool and spa were perfect.
Pat S.
Stayed 10 nights in Feb 2024
10/10 Excellent
Kathleen O.
Mar 14, 2024
Liked: Cleanliness
Kate's review
It was a lovely and spacious home, we loved it. Beautiful kitchen with lots of counter space, a large outdoor sitting area with a good size pool-not for serious laps.
We will be back again for sure.
Kathleen O.
Stayed 4 nights in Mar 2024
6/10 Okay
Christina B.
Nov 21, 2023
Wedding stay
We rented this house for a family wedding in Naples.
Needed a 3 bedroom and a work room house.
The workroom had been turned into bunk bed room. Desk in living room. The house was not as clean as I would have expected for this price. The rug in the living room dirty. Glass Lights in kitchen with layers of dusts and kitchen fan sticky with grease. Back yard furniture filthy with black dust that left marks if you sat on them. Two of the chairs were broken. The door to the backyard handle partially broken. 105 N ave had MAJOR construction with a big piece of metal in the front lawn and the east side of the street completely dug up for the duration of our stay. Trucks, diggers and working crew from 7 AM to 5 PM it was very loud even in the back yard Wednesday through Saturday.
VaCasa who manages the house very difficult to deal with. The door to the house does not fit correctly. The lock with a 10 digit code not easy to use we had to call repeatedly to enter the house. It was poring when we arrived . To use the pool you have to make a separate reservation 48-72 hr before you arrive. It takes 2-3 days to heat the pool. I did not see this at the end of an email and called the first morning. First told they could not accommodate us. Several phone calls later they did make an “exception” and allowed us to pay the full fee so we could use the hot tub which heats in 2 hrs. Access was electronic. No need to be difficult. We will avoid this agency in the future.
Christina B.
Stayed 4 nights in Nov 2023
Response from VrboOwner on Dec 6, 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
8/10 Good
Silvia Teresa G.
Sep 5, 2023
Liked: Cleanliness
Nice stay
We enjoy it!!
Silvia Teresa G.
Stayed 3 nights in Sep 2023
4/10 Poor
Rosemarie N.
May 26, 2023
Disliked: Cleanliness
Unhappy
The inside was great, the outside with all the road construction and unfinished look of the property was awful.
Rosemarie N.
Stayed 3 nights in May 2023
Response from VrboOwner on Jun 21, 2023
We are so sorry for the disruption caused by the construction. Currently, there is still ongoing construction at the property which is being performed by the HOA. Thank you for understanding and we apologize that this was not made clear to you at the time of booking. We hope to have the opportunity to host you in the future for a much more enjoyable stay.
4/10 Poor
William L., Gold River
Jan 24, 2023
Nice house/Poor support service
The house is newly remodeled with nice furniture and accessories. The grill was filthy and the igniter did not work. There were no instructions for the cable system, the alarm, the pool/spa or anything else. Seeking help from Vacasa were met with promises but no action.
William L.
Stayed 5 nights in Jan 2023
Response from VrboOwner on Jun 21, 2023
Thank you for staying with us. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon.