Executive lounge

Reviews of Placemakr Wedgewood-Houston

4 out of 5
Placemakr Wedgewood-Houston
321 Hart St, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 280 out of 442 reviews" "
Rating 8 - Good. 84 out of 442 reviews" "
Rating 6 - Okay. 32 out of 442 reviews" "
Rating 4 - Poor. 22 out of 442 reviews" "
Rating 2 - Terrible. 24 out of 442 reviews" "

9.4/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JOEL

Liked: Cleanliness, amenities, property conditions & facilities
Easy access, clean, quiet! Perfect!
Stayed 2 nights in May 2024

2/10 Terrible

Vanessa

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There’s a shaking noise next to my room. My dog is panicking. I’m supposed to be sleeping after driving for 12 hours and waking up to drive for another 12. Might as well sleep in my car next to the rail road. Trains are load, room has a noise from the fridge, the soundbar and from the outside, train and electrical room shaking this place up. I spent $300 usd to have the worst sleep Of my life.
Stayed 1 night in May 2024

10/10 Excellent

Cristiano

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in May 2024
Response from General Manager on May 15, 2024
Dear Cristiano,Thank you for joining us at Placemakr Wedgewood - Houston. We hope you had a comfortable stay with us in Houston! Safe travels, and come back soon.

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Fun, easy, and near a park 😎
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Marcus,Thank you for your perfect rating! We're delighted you thoroughly enjoyed your stay, and we appreciate you mentioning our fantastic location. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This property is so cute and comfortable. I loved the fact that it feels like home! The staff was super accommodating and friendly, would definitely come back!
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Veronica,Thank you for your lovely review! We're delighted to hear you felt right at home during your stay with us. Our team takes pride in creating a welcoming atmosphere, and we're thrilled that they were able to make your acquaintance. It was a joy having you here, and we can't wait to welcome you back to Placemakr Wedgewood - Houston for another enjoyable visit!

10/10 Excellent

Lane

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and helpful staff. Great for what I needed. The furniture is a little an outdated and could use to be changed but other than that it was wonderful!!!!
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Betty,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for your feedback about the furniture. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Excellent

Jack, Seattle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was beautiful and clean. It was very large with the 2 full size bedrooms and bathrooms. The space was decorated very sparse but tasteful. The kitchen was well stocked with everything you might need. It was also a very secure building with easy access for guests. The only down side is there is no parking garage but there was free parking on the street vs valet overall I would give it 10/10 It’s in a great location which made getting into downtown super easy!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Jack,Thank you for your glowing review! We're thrilled that our apartment's size, cleanliness, and amenities met your expectations and provided a comfortable stay. Your positive comments about our location and easy access to downtown are also pleasing to hear. We appreciate your insights regarding parking, and it’s an area we are looking into for improvement. It was a pleasure having you stay with us, and we can't wait to welcome you back to Placemakr Wedgewood - Houston for another wonderful experience!

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very cool place, like being in an Ikea commercial. Loved the central air, the fully stocked kitchen with dishes, bottle opener, fridge/freezer etc. Huge bathroom! We had a balcony which was very cool and huge windows everywhere. I read reviews about train noise, but where we were, we didn't hear a peep. I would give 5 stars but I ding them on the bed. Not comfy and not enough pillows. We sprung for the valet parking because we didn't know exactly where we could/should park. But everyone was super nice and I would totally stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Laura,Thank you for staying with us during your time in Houston! We're delighted you thoroughly enjoyed our well-appointed suites, and we appreciate you mentioning our hospitable team. Your feedback about the beds will be shared internally for further consideration, as we are always seeking new ways to improve. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Salwa

Liked: Cleanliness, amenities, property conditions & facilities
Very lovely set up , washer and dryer in room for convenience
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Salwa,Thank you for taking a moment to leave a review. It is an honor to learn you enjoyed your stay with us, particularly highlighting our room amenities. Thank you for choosing to stay at Placemakr Wedgewood - Houston, and we look forward to welcoming you back soon.

10/10 Excellent

Morris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alexcia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My favorite place to stay!!
Stayed 2 nights in Mar 2024
Response from General Manager on May 1, 2024
Dear Alexcia,Thank you! We are honored to be your favorite place to stay. It was a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were pleasantly surprised by the aesthetics of the property as well as the on-location dining. Our accommodation (2-bedroom) was clean with modern finishes. There was no TV in the bedrooms but we were mostly out during our stay. The staff was exceptional. We will definitely stay again when in the area.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 27, 2024
Dear Mary,We're thrilled to hear you enjoyed our property's aesthetics, dining options, and clean, modern accommodations. Your kind words about our exceptional staff mean a lot to us. We appreciate your feedback and look forward to welcoming you back on your next visit to the area!

2/10 Terrible

Nicole

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The absolute worst customer service I have ever experienced. Nothing was as it said online and the front desk workers, specifically DARBY were beyond rude and irrational
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Nicole,We appreciate you reaching out to share your thoughts regarding your recent visit. It saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. We're very sorry for any issues you encountered with aspects of your stay, and we hope you'll accept our apologies if you did not receive the standard of hospitality our team usually provides. We will certainly address the concerns you raised internally to review where improvements need to be made. Thank you for your valuable feedback, and we hope to have another opportunity to deliver the enjoyable experience our guests are accustomed to.

10/10 Excellent

Kara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dustin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Jeffrey,We're delighted you had a great stay at Placemakr Wedgewood - Houston! Your satisfaction is our top priority, and we look forward to welcoming you back for another five-star experience.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was all so friendly and kind! It was a great stay and we loved the moderness of everything
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Kaitlyn,Thank you so much for the five-star review! The team will be so pleased to hear you enjoyed their attentive hospitality, and we'll be sure to pass along your compliments. It's great that you enjoyed our comforting atmosphere, and it would be our pleasure to welcome you back to Placemakr Wedgewood - Houston for another great stay soon.

2/10 Terrible

Elena

Business traveler
Liked: Cleanliness, property conditions & facilities
The property overall is ok, but when you try to extend the stay, they will increase the price of the stay by $50 per night
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Elena,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay and are thankful you wanted to extend your visit, we are sorry there was a concern with the bill. Pricing can vary for a variety of reasons, so we apologize if the reason wasn't explained to you. Please feel free to reach out if you'd like to review the bill in detail. We hope to have the honor of welcoming you back again.

10/10 Excellent

Servando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jon

Stayed 1 night in Apr 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are consistently dirty and the staff is beyond clueless. My company used Placemakr properties for the entire staff and recently ended that relationship because the brand has fallen so far below acceptable standards that staff no longer felt safe or clean staying at a Placemakr, most specifically the Wedgewood location in Nashville. We highly, highly recommend looking elsewhere. You will be disappointed - I guarantee it.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Daniel,What you have described is incredibly disheartening, and we sincerely apologize for failing to meet your standards or our own. Your feedback means the world to us and will be used as a guide to help us enhance the quality of our accommodations and service. Thank you for allowing us to host you, and we hope someday you'll give us another chance to change your perception of our property.

10/10 Excellent

Brian, Sparks

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jeffrey

Odd. Suite with full kitchen. Hard concrete floors. Stuff bed. No tv service. In bad area of town.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Jeffrey,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we appreciate your feedback and will be discussing it with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you enjoyed your time in Nashville.

10/10 Excellent

Kristan, Jeffersonville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We absolutely LOVED our stay here!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kristan, Thank you so much for choosing Placemakr Wedgewood - Houston. We are thrilled to learn you had a wonderful stay and are proud to have earned your five-star review. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 Excellent

Kathy, Ft.Mitchell

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our girls weekend. Everyone was nice and accommodating. Would stay on this property again.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kathy,It was a pleasure to host your girls' weekend at Placemakr Wedgewood - Houston. We appreciate your review and compliment of our friendly service. We'll see you again next time you're in town!

8/10 Good

Guillermo

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time staying with them. I have nothing but great things to say about this place. It’s our go to for Nashville.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Robert,Thank you once again for choosing Placemakr Wedgewood - Houston. We're thrilled you've had positive experiences, and it's truly rewarding to be your go-to destination in Nashville. We can't wait to welcome you back for your third visit and continue providing exceptional service and memorable stays.

10/10 Excellent

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had such a wonderful experience ☺️ The staff was wonderful. The room was clean. So peaceful and quiet!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Amanda,Thank you for choosing to stay with us at Placemakr Wedgewood - Houston. Our goal is to provide every guest with pristine accommodations, so we're thrilled you were satisfied with your stay. It's also great to read our commitment to exceptional service shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Isaac

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property and room were nice. But it’s right next to a train station and the trains make a TON of noise. It’s not the end of the world. But I wish this information has been disclosed before I booked the hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Isaac,Thank you for your review. We're happy to hear you enjoyed our property and accommodations. However, we apologize that the outside noise level disrupted your stay. Your comments have been duly noted and will be discussed with our team. Hopefully, this didn't detract too much from your overall trip. We'd love to welcome you back anytime!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place has our entire hearts! My husband and I frequent Nashville often and after trying probably the majority of hotels in Nash, this is the only place we stay now! Love. Love. Love.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Sarah,Thank you so much for choosing to stay with us at Placemakr Wedgewood - Houston. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read we've become your go-to destination in the area! The pleasure was all ours, and we can't wait to welcome you back.

10/10 Excellent

Nora

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Antoine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like everything about it except for the restaurant. It had a nice vibe. Just wasn’t my type of food! And didn’t like the parking so we paid extra for them to park.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Anthony,Thank you so much for choosing to stay with us at Placemakr Wedgewood - Houston. While we're thrilled you enjoyed your visit, we're disappointed to learn we fell short of expectations with our restaurant. Also, we're sorry for any inconvenience you experienced with parking. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

keno

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and bar all around nice property will definetly be coming bck
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Keno,Thank you for taking a moment to share your experience at Placemakr Wedgewood - Houston. We are delighted you thoroughly enjoyed our lovely accommodations and had the chance to unwind at the bar. It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

4/10 Poor

Keyara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My partner and I booked a room here. Room was nice, hotel is is somewhat clean. They gave us the option to park across the street or in a closer parking lot by the hotel. Both were within 5ft of the hotel. I woke up Monday morning, my car was broken into. Police was called, manager was called. Manager tells front desk to call me to tell me that it has nothing to do with them since I parked across where I was offered to park at. She/he did not bother to get on the phone to tell me that herself which is very unprofessional. I will not be staying at this hotel again, area is not the best for my standards. Please be aware of the area with future bookings.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Keyara,Thank you for bringing this to our attention. We're glad you found the room nice but deeply regret the incident with your car. The safety and satisfaction of our guests are priorities, and we understand the frustration this has caused. Your feedback is crucial and will help us improve our communication and services. We hope to have an opportunity to welcome you back and restore your confidence in our hotel in the future.

10/10 Excellent

Bella

Stayed 1 night in Feb 2024

8/10 Good

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bad thing about the building is the train passing at any time at night and morning can’t sleep for long. Parking is horrible having to be forced to do valet because the bar down the block takes all parking in front of the building. Would be nice if you keep people with pets on one side because the pet dander and hair lingers around and people do have allergies. Good thing is that is a short drive to Downtown and any other city with out having to deal with traffic. Place was very modern.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Michelle, We appreciate you taking the time to share your experience with us. It's disheartening to hear about the inconvenience caused by the noise and parking challenges. Rest assured, we value your feedback, and we'll consider your suggestions to enhance our guests' comfort. On a brighter note, we're delighted that you enjoyed the ambiance and convenient location of our property during your stay. Should your travels bring you back to the area, we'd love the opportunity to host you again and ensure a more enjoyable stay.

10/10 Excellent

Antoine

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the hotel. It is Very clean and organized! Tiera was a huge help and very nice ! Five Star Across the board !!!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Christopher,Thank you for your exceptional feedback! We're delighted to hear you found great value during your stay and appreciated the cleanliness of our property. Our team is thrilled by your kind words about their hospitality, and we look forward to welcoming you back to Hotel Fusion for another enjoyable visit!Warm Regards,Chazz CageGeneral Manager

6/10 Okay

Shawna

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
You have to have a building code to get into the building, elevator, and room. They will not allow early check in, so we had to keave our luggage in our vehicle and catch an uber to go sight see. So when they texted at 3:00, we had to come BACK to the hotel and unpack, then go BACK to Broadway. That sucked. Also, there is no clock anywhere. They need to invest in alarm clocks.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Shawna,Thank you for choosing to stay with us. I understand how frustrating it can be having to face the challenges you experienced, and I am sorry that your time with us fell short of your expectations. Our front desk is always there if you need anything, and we hope you give us another try in the future.

6/10 Okay

Jorge

Traveled with family
Overall good stay. But the train just made the trip not good at all. Woke us up early everyday with the horn. Nowhere did it say active train next to hotel. If I would’ve know that I would stay there.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jorge,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed your overall visit, we're disappointed to learn we fell short of expectations in some aspects. We offer our sincere apologies for any disturbances you experienced. Your comments have been noted, and we will be sure to review our online presence to ensure clarity on this in the future. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

LaTrina, APO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and spacious. Nice modern design in the rooms. Price was very good for what you got. The front desk clerks and valet parking were nice, very professional, and helpful. I originally paid for valet parking but had to park on the street upon returning from a concert I attended because I did not see any one from valet parking. It was pretty late though and I dont know when they close. I would most definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear LaTrina,We sincerely appreciate this five-star review! It's wonderful to hear that you had a positive experience at Placemakr Wedgewood - Houston. We are so glad you found the property to be clean, spacious, and that you enjoyed the modern designs of our rooms. It's also great to hear that the front desk clerks and valet team were all friendly and helpful. We are disappointed to hear about the inconvenience you experienced with valet parking upon returning from the concert, and your feedback will be beneficial to ensure we can improve for our guests in the future. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit to Nashville!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, amenities
Great value, friendly helpful staff, and clean!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Suzanne,Thank you for taking a moment to share your experience at Placemakr Wedgewood - Houston. We are proud to deliver great value to our guests, so we are delighted that your experience exceeded your expectations. Receiving recognition for our hospitable team and impeccable facilities is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Good

Cherryl

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sadie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, great location for us and exceptional value! Very comfortable!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Suzanne,Thank you for all of your kind comments and for choosing to stay with us. We are so happy to hear that you thoroughly enjoyed our great location, as well as our clean and comfortable accommodations. We look forward to your next visit!

10/10 Excellent

Arnold

Liked: Cleanliness, property conditions & facilities
Rally near rental.. looks almost like an IKEA display. Not knocking it we shop at IKEA. View would be better if the parking rack wasn't the first thing you see but it makes sense given how tight parking is around here. Plus it has valet and for 20 a day it's not bad.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Arnold,Thank you for choosing Placemakr Wedgewood - Houston and for taking the time to share your kind review. We are delighted you were impressed with our wonderful accommodations and hope to have the honor of welcoming you back for another memorable visit.

10/10 Excellent

Suejla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

sasha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good communication, valet parking, train noise wasn’t bad at all barely noticeable
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Sasha,Many thanks for your outstanding review of Placemakr Wedgewood - Houston! It's wonderful that our clear communication, quiet atmosphere, and convenient valet parking made your stay pleasant. We appreciate your kind praise and hope you'll come back.