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Reviews of Holiday Inn Express & Suites Lebanon-Nashville Area

2.5 out of 5
Holiday Inn Express & Suites Lebanon-Nashville Area
826 S Cumberland St, Lebanon, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 505 reviews" "
Rating 8 - Good. 130 out of 505 reviews" "
Rating 6 - Okay. 43 out of 505 reviews" "
Rating 4 - Poor. 14 out of 505 reviews" "
Rating 2 - Terrible. 14 out of 505 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most easy check in and check out place Ive stayed. Very nice front desk personnel.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Scott, Dorr

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating!
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable and clean room and bedding. Nice facility. Breakfast delicious. Decent well-lit parking area close to entrance. Doable but awkward entrance where you have to drive in front of the Day's Inn to get to the Holiday Inn driveway.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well.
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle Antoinette

Stayed 5 nights in Feb 2024

10/10 Excellent

Sharlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly and I felt at home there. Soft bed and pillows. I would definitely come back here.
Stayed 1 night in Jan 2024

8/10 Good

Juston

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Thallise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class and clean and comfortable and excellent location off of I40 Highway.
Stayed 2 nights in Dec 2023

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thallise

Liked: Cleanliness, staff & service, property conditions & facilities
It always smells nice and it’s always clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Terrence L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management and operation of the property
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent and we will definitely be back.
Stayed 2 nights in Nov 2023

10/10 Excellent

ronald

Stayed 2 nights in Nov 2023

8/10 Good

Shawn

Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

chrystal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissatisfied
The elevator was not working and we was on the 4th floor and i habe copd. Had we known before hand we would not have stayed and there was no canceling cause then we would be charged for that. The bed was also uncomfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

Opal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator out of order!
The room was nice. The mattress and pillows were one of the best we’ve stayed at. The problem was the elevator didn’t work the entire stay. No one mentioned it except for a sign that stayed up the entire weekend. We had to carry our luggage up four flights of stairs!! I’m glad we didn’t have our elderly parents with us. For the price we paid I would expect the elevator to work. Not to mention an ‘I’m sorry’.
Stayed 2 nights in Nov 2023

8/10 Good

David

Traveled with partner
Liked: Amenities
The elevator was down but it was being repaired.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel. Poor service.
Room was fantastic! Beds were comfortable and room was clean. Man at the front desk was extremely confrontational, rude, and was trying to talk down on my family and I. We also picked up two more pillows from the front desk (same worker) in which he gave us pillows without pillow cases.
Stayed 1 night in Oct 2023

2/10 Terrible

Margaret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was shocked by the $150 incidental charge for one night. And the front desk charged the wrong fee. Took about 1 hour, a wait for the manager followed up by an additional charge on my card. Overall, very disappointing since I normally have an easier check in using a 3rd party. This is my 2nd visit and will not have a 3rd.
Stayed 1 night in Sep 2023

10/10 Excellent

Markuette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great! The breakfast was very good!
Stayed 1 night in Sep 2023

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. The only suggestion I have is bacon on breakfast bar.
Stayed 3 nights in Sep 2023

6/10 Okay

Anita

Liked: Staff & service
We did not care for the TV service. We do Not watch Newsmax,a conspiracy Station. You should be able to watch Real News.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Ezra A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to go back to Lebanon in the Christmas and I will return. I loved my stay at the hotel.
Stayed 7 nights in Aug 2023

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Does Not Dissppoint
Great experience is this Holiday Inn Express. Spacious room for two, very clean bathroom. I will stay again if I’m back in the area.
Stayed 2 nights in Aug 2023

8/10 Good

shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, let us check in early. Very clean. Breakfast was good!
Stayed 1 night in Aug 2023

10/10 Excellent

Tori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great stay. Check in was quick, and front desk was very helpful. Breakfast and the pool were great also. Checkout was easy also.
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Super clean and comfortable. Loved the black out shade! Only thing that could have made it better was a exhaust fan in the bathroom! Will stay at this property again.
Stayed 1 night in Aug 2023

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Stephen

Traveled with family
Stayed 1 night in Jul 2023

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. The breakfast was to die for and they had lots of choices
Stayed 1 night in Jul 2023

10/10 Excellent

Jack

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kendall

Stayed 1 night in Jul 2023

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Stayed 1 night in Jul 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service
The only problem was the air conditioning in the middle of the night sprayed a wet mist on everything sheets and bedding was wet .
Stayed 1 night in Jul 2023

4/10 Poor

Rachael

Stayed 1 night in Jul 2023

8/10 Good

Morgana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am not sure the name of the lady who checked us in, but perhaps she needs a little more training in dealing with customers. She lacks social skills, did not acknowledge guests properly, and not once gave us eye contact, didn’t even introduce herself. We usually stay at Marriott hotels and know that we will feel welcome because we get excellent service so our check in process at this hotel was disappointing. Another instance that made me feel uncomfortable is the fact that we locked ourselves out of our room when heading out for breakfast. My teenager son went to ask for a key and all he had to do was give the room number. He was not asked for any other type of verification which means anyone could have obtained a key to our room. The property overall was great and well maintained. Our breakfast experience was wonderful and Joanne and Paulina did a great job maintaining things stocked and clean the whole time.
Stayed 1 night in Jul 2023

10/10 Excellent

UMAMAHESWARARAO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s pleasant stay with family
Stayed 1 night in Jul 2023

10/10 Excellent

Leonard

Stayed 4 nights in Jun 2023

2/10 Terrible

Fred

Liked: Staff & service
My truck was stolen out of the parking lot
Stayed 2 nights in Jun 2023

8/10 Good

Elizabeth

Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023