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Reviews of Tru by Hilton Murfreesboro

2.5 out of 5
Tru by Hilton Murfreesboro
909 Thompson Lane, Building B, Murfreesboro, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 644 reviews" "
Rating 8 - Good. 148 out of 644 reviews" "
Rating 6 - Okay. 62 out of 644 reviews" "
Rating 4 - Poor. 34 out of 644 reviews" "
Rating 2 - Terrible. 26 out of 644 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

diane

Liked: Cleanliness, staff & service, property conditions & facilities
easy check in. good breakfast selection. room was a bit sparse.
Stayed 1 night in Apr 2024
Response from Candous on Apr 19, 2024
Thank you for your recent stay at the Tru by Hilton.. We’re sorry to hear that you were disappointed with the lay our of the guest room. Our guest rooms are designed to maximize space, which means some less-essential items are found in the lobby and available 24/7. This allows us to serve a greater variety and better quality of premium coffee, tea and hot chocolate.  Our goal is to provide a reliable and friendly stay experience that’s truly unique, and we sincerely appreciate your feedback. We hope to welcome you back soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. It was last minute and easy to book. Room was very clean, beds were comfortable. Liked that the marketplace within the hotel is open 24 hours and very nice gym.
Stayed 1 night in Mar 2024
Response from Candy on Mar 26, 2024
We are very glad to hear you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very good, unfortunately there was a group partying until 3:10am. I was once young so I didn’t call the desk. But woke me up at 2:00.
Stayed 1 night in Feb 2024
Response from Candous on Apr 19, 2024
We're glad to hear you enjoyed your stay overall. Feel free to contact the desk anytime you experience noise issues. We can usually resolve the issue quickly. We look forward to seeing you on your next travels in the area.

4/10 Poor

Adam

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing really. Marginal renovation of an older building, noisy, seemed to cater to pot heads, smoke was heavy, the chemicals used to cover it up was heavier. Very loud at night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Stay
Excellent staff! All were pleasant and very helpful. Snowstorm forced us to stop our travels and stay longer than planned. They were able to extend our stay. Highly recommend!!
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 nights stay!
Stayed here 2 nights and enjoyed our stay very much!! Beds slept great and the staff was super friendly!! The lobby was awesome with pool tables for your enjoyment! We would stay here again when in the area!
Stayed 1 night in Jan 2024

10/10 Excellent

Berckly

Stayed 1 night in Jan 2024

10/10 Excellent

Ray

Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my dogs and I.
We were just passing through and only stayed one night, but i was pleased with the room. It was clean and very spacious. Perfect for my dogs and I.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Frank James

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

VALERIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the exception of ridiculously overused pillows, this was a great stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Bridget

Liked: Amenities
Checked in at 3, front end was so polite and friendly , room was so clean, bed and shower was perfect! Ty will stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Carmela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tru hotel was great,pet fee was excessive at $75.
Stayed 1 night in Aug 2023

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. Breakfast was good too.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it. Would stay there again
It was very clean. Melanie was great with check in. Very nice room and big shower.
Stayed 1 night in Jul 2023

10/10 Excellent

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023

10/10 Excellent

Maria, Madison

Stayed 1 night in Jul 2023

8/10 Good

Jason, Carlinville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, easy to access from the interstate. Amenities typical of a Hilton property, and physical assets (grounds, building, etc.) In excellent repair. Staff is good at dealing with any issues that may come up.
Stayed 1 night in Jun 2023

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bushes are all dead, 2 treadmills did not operate. For the price of a room we overpaid.
Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks! Clean place
Stayed 1 night in Jun 2023

8/10 Good

Brenda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an extremely noisy room. Facilities clean. Staff okay.
Stayed 1 night in Jun 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. It is convenient to restaurants and shopping and the workout facility was top notch. The front desk clerk at checkin was very efficient and welcoming!
Stayed 2 nights in May 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I truly will not stay at a Tru Hilton again. The pool was not open for the five eighty plus degree days.on line there was no mention of the pool being closed. The breakfast had a good variety of choices but basics were missing. The milk, breakfast sandwiches. The staff explained that the travel athletes are the only ones who they make breakfast sandwiches for. The most frustrating part of being a guest was communicating with two employees who turned the station around. Zero accountability. The weekend was a free for all with young kids running and screaming through the hotel. It was not what was advertised and the staff took lots of smoke breaks out in the front courtyard. Not a great place for guests or workers.
Stayed 5 nights in May 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Hollie, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Braden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
I really like the Tru experience. If there had been two chairs in each room rather than one, it would have been perfect.
Stayed 2 nights in Apr 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was quiet, comfortable and the staff was friendly. Lots of options for the free breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Jaimie

Stayed 1 night in Mar 2023

10/10 Excellent

Mary C

Everything was clean handy and in working order. Thank You
Stayed 1 night in Mar 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place!
Great as always! We travel a lot and always stay at this chain everywhere! This is the 3rd time staying at the Murfreesboro hotel while visiting our nephew at college. The place is always clean, the desk is super friendly, and just a fun atmosphere overall. Our dogs always travel with us and to find such a great place that is also pet friendly is a treasure!
Stayed 1 night in Feb 2023

6/10 Okay

Angel

Stayed 2 nights in Feb 2023

10/10 Excellent

Toshiya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2023

10/10 Excellent

Connor

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't like the pet fee
Very nice. Thought the fee for having a dog was too high and dropped on me last minute.
Stayed 1 night in Jan 2023

4/10 Poor

Marvin

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were charged weeks before arriving. We should not have been charged until our arrival or checkout. The room did not have plastic cups.. There are no amenities for setting up a laptop and sitting while working. I have stayed here before but never again. Please do not send me emails requesting my experience at Tru by Hilton.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was exceptional. Everyone was friendly. While fresh sausage patties were being put out for breakfast, my wife noticed Polish sausage had been served earlier in the morning. She commented that she loves Polish sausage. In a few minutes, the guy in charge of breakfast brought her a bowl of freshly cooked Polish sausage. We will stay at this hotel again.
Stayed 1 night in Nov 2022

10/10 Excellent

Tricia Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms with good room amenities. Check in had a bit of a snafu since my
Stayed 1 night in Oct 2022

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Brenda

Stayed 1 night in Sep 2022

8/10 Good

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2022

8/10 Good

Angie

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fourth stay at the TRU always pleasant and friendly environment. The rooms are very comfortable.
Stayed 1 night in Sep 2022

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here and it continues to impress!
Stayed 1 night in Aug 2022

8/10 Good

Nakera, Doral

Stayed 2 nights in Aug 2022