Seasonal outdoor pool

Reviews of Microtel Inn & Suites by Wyndham New Braunfels

2 out of 5
Microtel Inn & Suites by Wyndham New Braunfels
1175 N Business Ih 35, New Braunfels, TX

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 126 out of 1000 reviews" "
Rating 2 - Terrible. 128 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lesa, Gautier

Stayed 3 nights in Apr 2024
Response from M on May 3, 2024
Dear Lesa,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Jo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
pool was dirty, and stated on site has a hot tub/spa... it didn't. breakfast wasn't ready nor pleasant
Stayed 1 night in Feb 2024
Response from M on Apr 12, 2024
Dear Jo,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

6/10 Okay

Alberto

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from M on Apr 12, 2024
Dear Alberto,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

Liz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to leave i felt very uncomfortable.
Stayed 2 nights in Mar 2024
Response from M on Apr 12, 2024
Dear Liz,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Edward

Disliked: Cleanliness, property conditions & facilities
A little dirty
Stayed 1 night in Mar 2024
Response from M on Apr 5, 2024
Dear Edward,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

4/10 Poor

Sally

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot to be desired!
Stayed 1 night in Apr 2024
Response from M on Apr 5, 2024
Dear Sally,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Ruby

Liked: Staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Ruby,Thank you for your heart-warming review of your recent stay with us. We are glad that you had a top-shelf stay and appreciated our staff service. Our staff is equally pleased to learn of your high praise. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Linda

Stayed 2 nights in Mar 2024
Response from M on Apr 5, 2024
Dear Linda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

michael, Kearney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our King bed was so comfortable. Very good continental breakfast. For the price it was more than we expected
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Michael,Thank you so much for our generous ratings. We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of valued guests like you. We are glad to have exceeded your expectations with our comfortable accommodations, and breakfast offerings. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

10/10 Excellent

Sasha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here once a year and it’s always clean and staff is friendly/helpful.
Stayed 3 nights in Feb 2024
Response from M on Feb 29, 2024
Dear Sasha,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

yazmin

Traveled with partner
I really enjoyed the stay the room was big and clean
Stayed 2 nights in Feb 2024
Response from M on Feb 29, 2024
Dear Yazmin,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. I wish the rooms where bigger
Stayed 3 nights in Feb 2024
Response from M on Feb 21, 2024
Dear Shawna,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our quality of services. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

8/10 Good

Lisa R

Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting 5 star hotel clean quite.
Stayed 3 nights in Feb 2024
Response from M on Feb 21, 2024
Dear Lisa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely, The Management Team

10/10 Excellent

Evangeline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I noticed the showerheads, we’re different and adjustable to my liking. Everyone was great!
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Evangeline,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

4/10 Poor

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1st room card key wouldn't open the door, then moved to 2nd room and A/C didn't work. Then moved to a 3rd room and the bathroom ceiling exhaust vent made a banging noise all night, so had a hard time sleeping.
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Stephen,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. Regarding your concerns, we will certainly look into the issue and do the needful. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience.Sincerely, The Management Team

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, easy to find from i35, friendly staff and room was clean and comfortable
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Kenneth,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Josue

Liked: Staff & service
Staff was very friendly and helpful. Hotel overall needs a little updating.
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Josue,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Albert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Albert,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
convenient location, room ok for short stay
Location was handily close to a couple of restaurants just across the street. Room was a good size, but everything was old and needed some repair and sprucing up. Bathtub drain didn't work well, bed was a bit hard.
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Cynthia,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Verified traveler

Liked: Room comfort
NO SOAP!
The hotel was near to restaurants and stores and the interstate. My room was on the first floor, making it easier to bring in luggage. However, it was very noisy since it was close to housekeeping. The breakfast was barely adequate. Surprisingly, there was NO soap or shampoo in the room! I had to go to the desk to ask for some. I've never had to ask for basics before.
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found our location convenient. We apologize for the noise disturbance and the oversight regarding the amenities in your room. We will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to welcome you back for an improved stay.Sincerely,Management Team

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with visit
Stayed 1 night in Feb 2024
Response from M on Feb 9, 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

lori

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for an overnight stay.
Stayed 1 night in Feb 2024
Response from M on Feb 9, 2024
Dear Lori,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 9, 2024
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jim

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from M on Feb 9, 2024
Dear Jim,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, and location.
Stayed 1 night in Jan 2024
Response from M on Feb 9, 2024
Dear Veronica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Randall

Stayed 1 night in Jan 2024
Response from M on Mar 22, 2024
Dear Randall,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, got a bacteria because of the food in the morning, I WILL NEVER STAY OR RECOMMEND THIS HOTEL
Stayed 5 nights in Dec 2023
Response from M on Feb 2, 2024
Dear Mario,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from M on Feb 2, 2024
Dear Juan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2024
Response from M on Jan 11, 2024
Dear Rodney,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean and safe everything was close to us n price was great
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Charles,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

RITA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a family trip several family members stayed here. The room was very spacious, the pool was crystal blue and the breakfast had a good selection. Several restaurants near by so we had plenty to choose from. The staff was very friendly and helped with anything we needed. I recommend this hotel to anybody and i would definitely stay here again.
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Rita,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Aryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior was clean and welcoming. Room was clean and felt like home. Bed was comfortable and slept like a baby. Thank you to the staff for a job well done
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Aryan,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

HARRY

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harry the manager was incredible. He helps us to feel comfortable. He also concerns if you need anything let us know . My room was clean and i like to stay again 💯
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Harry,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Stanford

Liked: Amenities
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Stanford,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Alma,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Rueben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Dec 27, 2023
Dear Rueben,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from M on Dec 22, 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on Dec 22, 2023
Dear Marcos,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

George

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is friendly and helpful. However, the room we stayed in had poor window coverings, but it was spacious. We ended up getting unlucky and having neighbors next to us that were loud and partying which made things difficult when you have a 1 year old child. I tried notifying the hotel, but they were not staffed at that time.
Response from M on Feb 9, 2024
Dear george,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

ANDY

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the lovely & very friendly stay Very good owner, breakfast and room. They were very ready to respond to anything we needed or requested. Thank you very much again and We will go back here when I have vacations.
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Andy,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

DEVIL

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Severe atmosphere, free from his her, friendly management. Thanks to front desk staff for making our stay comfortable . Thank you for a lovely, comfortable stay &excellent hospitality. Best wishes to you both.
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Devil,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

DHARMENDRABHAI

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, very good shower & bathroom. Very comfortable beds, very nice owners. Decoration of rooms & breakfast room nice. We would stay here again
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Dharmendrabhai,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Aryan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are incredibly comfortable and the breakfasts are a delight. Thank you to the owners for taking care of us. An address to recommend, that's for sure. We will be happy to come back. "
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Aryan,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Room photos and breakfast area looked nothing like the photos. Property is old, carpet is super dirty.
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Anna,We're sincerely sorry your experience didn't match our online representation. We understand your frustration and value your honest feedback. We're taking immediate steps to update photos and address your concerns about cleanliness and property updates.Sincerely,Management Team

2/10 Terrible

Daniel

Stayed 2 nights in Nov 2023
Response from M on Dec 7, 2023
Dear Daniel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on Dec 1, 2023
Dear Herbert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Miles

Disliked: Cleanliness, amenities, property conditions & facilities
Way outdated, wasn’t clean.
Stayed 3 nights in Nov 2023
Response from M on Dec 1, 2023
Dear Miles,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Orlando

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Was dirty and there were bugs in rooms
Stayed 2 nights in Nov 2023
Response from M on Dec 1, 2023
Dear Orlando,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

8/10 Good

Laurie

Traveled with family
Liked: Staff & service, room comfort
3 night stay
Our stay was ok for the price. Wish they had more options for breakfast and maybe change it up a bit but it wasn’t bad. The room was comfortable and the AC was really cold but the sheets had stains on them and there was mold in the bathroom. For the price we would probably stay here again.
Stayed 3 nights in Nov 2023
Response from M on Nov 23, 2023
Dear Laurie,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our accommodations comfortable and affordable. We apologize for the shortcomings in our breakfast options and the cleanliness of your room. We are committed to providing a clean and comfortable stay for all our guests and will take your feedback to improve our services.Best Regards,Management Team

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price
Stayed 1 night in Nov 2023
Response from M on Nov 17, 2023
Dear Veronica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team