Room, 2 Double Beds, Smoking (Microwave and Fridge in-room) | Desk, soundproofing, free WiFi, bed sheets
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Reviews of Scottish Inns Harrisburg - Hershey South

2 out of 5
Scottish Inns Harrisburg - Hershey South
300 Commerce Dr, New Cumberland, PA

Reviews

6.6
Rating 10 - Excellent. 213 out of 868 reviews" "
Rating 8 - Good. 212 out of 868 reviews" "
Rating 6 - Okay. 169 out of 868 reviews" "
Rating 4 - Poor. 110 out of 868 reviews" "
Rating 2 - Terrible. 164 out of 868 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness
Nice
Stayed 2 nights in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable ans friendly staff
Stayed 3 nights in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless

2/10 Terrible

Jessica

Stayed 1 night in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. We are sorry your stay wasn't up to your expectations and hope you try us again. God Bless.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice courteus staff. Clean rooms. Delicious coffe
Stayed 7 nights in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff, great breakfast, great customer service
Stayed 1 night in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check in
Stayed 1 night in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2024
Response from Krystal on May 13, 2024
Thank you for your review. God Bless

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot, I would return. Only one issue - I couldn't get the TV on. I followed the instructions on the sheet provided, no luck. Front desk said they would come over to help. Waited one hour with my door open, nothing happened.
Stayed 1 night in Apr 2024
Response from Krystal on May 13, 2024
Thank you for your review. We are sorry it wasn't a great stay. We hope to improve and hope you try us again. God Bless

6/10 Okay

Thor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is poorly maintained. Stains on the carpet, cigarette burns on most counter tops and even in a non smoking room you can still smell smoke
Stayed 1 night in Apr 2024
Response from Krystal on May 13, 2024
Thank you for your review. We are sorry it wasn't a great stay. We hope to improve and hope you try us again. God Bless

6/10 Okay

Absit Iniuria

Stayed 2 nights in Apr 2024
Response from Krystal on May 13, 2024
Thank you for your review. We are sorry it wasn't a great stay. We hope to improve and hope you try us again. God Bless

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Place is clean but very ran down. Been to worse, and better.
Stayed 1 night in Apr 2024
Response from Krystal on May 13, 2024
Thank you for your review. We are sorry it wasn't a great stay. We hope to improve and hope you try us again. God Bless

8/10 Good

Ervin

Business traveler
Liked: Cleanliness, staff & service
Good value for what you pay. However my supposedly "non smoking" room smelled like someone had smoked inside not long ago. Otherwise everything else was good and clean.
Stayed 1 night in Apr 2024
Response from Krystal on Apr 11, 2024
We are so sorry your stay wasn’t up to your expectations. We apologize for the inconvenience. Unfortunately we do have people who come in and don't follow the rules and end up smoking in non smoking rooms. We are sorry we didn't catch it before you were checked in and will try to fix these issues. We hope you try us again soon. Thank you and God Bless

10/10 Excellent

Gregory Allen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from ashley on Apr 4, 2024
THANK YOU FOR LEAVING US A GOOD REVIEW . HOPE TO SEE YOU AGAIN SOON. HAVE A BLESSED DAY.

8/10 Good

Kristina

Traveled with family
Liked: Staff & service, amenities
Well, there were only a few cockroaches. Which, don't get me wrong research shows that Pennsylvania is one of the states with the highest infestation and they are very hard to get rid of. The best thing was the maintenance man who came to fix our light bulb and went above and beyond. You can tell he truly loves his job and respects this hotel.
Stayed 3 nights in Mar 2024
Response from Krystal on Mar 8, 2024
We are sorry for the rough experience of your stay. Unfortunately, we do get people who bring in pests and we try to tackle it as soon as possible. We apologize for the inconvenience and we will make sure we take care of these issues immediately. We hope you do try us again sometime. God Bless!

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Mar 2024
Response from Krystal on Mar 15, 2024
Thank you for your review. God Bless!

2/10 Terrible

Gabby

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Krystal on Mar 15, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

4/10 Poor

Alex

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Krystal on Feb 19, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

6/10 Okay

Alan

Could use a major upgrade. Trim held together by several layers of duct tape. Ugly color scheme. Curtains torn and wouldn’t even close all the way. Had to use the iron board to keep the curtains closed.
Stayed 3 nights in Feb 2024
Response from Krystal on Feb 19, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Krystal on Feb 19, 2024
Thank you for your review. God Bless!

2/10 Terrible

Kylee

Stayed 1 night in Jan 2024
Response from Krystal on Feb 19, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

6/10 Okay

Nelson

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It was ok, parking in front of room, and good tv cable with fridge and microwave in room, the room has a bad smell, I could hear everything outside, and some towels were not clean. Also the second night I found someone left a half eaten donut and a coffe in the room hehe was ok but not great
Stayed 2 nights in Jan 2024
Response from Krystal on Feb 19, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

2/10 Terrible

Lidia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from ashley on Jan 17, 2024
im so sorry you didnt enjoy your stay with us if there id anything we can do to make things better we are constantly working on making things better. god bless thanks for leaving us a review

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ashley on Jan 17, 2024
thanks for your review so glad you enjoyed your stay with us hope to see you again soon god bless

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was ok but had multiple cockroaches
Stayed 2 nights in Dec 2023
Response from ashley on Jan 17, 2024
we are sorry about some of the issues you were having we appreciate your feedback an are working hard everyday to improve thanks for your review god bless.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Its an older proprty, its been remodeled a few times, its not the waldorf, but its a safe, decent spot to crash.
Stayed 1 night in Dec 2023
Response from ashley on Jan 17, 2024
thanks for your review so glad you enjoyed are stay with us hope to see you again soon

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ashley on Jan 17, 2024
thanks for review so glad you enjoyed your stay with us hope to see you again soon

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY
Didnt get to stay due to roaches and body fluids just staining everything, bed was disgusting as well. Did not get a refund amd will never stay here again
Stayed 3 nights in Dec 2023
Response from ashley on Jan 17, 2024
we are sorry you didnt enjoy your stay with us we could of helped solve some of the issues your were having if you would of let us know we are working everyday to make are property better. god bless have a good day.

4/10 Poor

Wilfredo

Disliked: Staff & service, amenities, property conditions & facilities
No wifi for over a week and very bad housekeeping ask for cleaning and towel never received service staff unprofessional but price is cheap to stay but will not come back due to unprotected staff and unsafe
Stayed 2 nights in Dec 2023
Response from ashley on Jan 17, 2024
were sorry you didnt enjoy your stay an hk doesnt do rooms unless you request stuyff we check your rooms every 3 days then you get service if you would of let us know we would of helped in any way. thanks for your review hope you will give us a second chance .

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the most filthy hotel I have ever witnessed
Response from Krystal on Feb 19, 2024
We are sorry that your stay was below expectations. We will try and fix these issues and hope you do try us again sometime. God Bless!

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ashley on Jan 17, 2024
thanks for your review god bless

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from ashley on Jan 17, 2024
so glad you enjoyed your stay with us hope to see you again soon have a blessed day

8/10 Good

Micheal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ashley on Jan 17, 2024
thanks for your review have a blessed day

2/10 Terrible

adeel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need a big remodel. Room was nasty that you can see dirt, debris on the floor and bathroom. Carpet hasn’t vacuumed & washed who knows for how long. For the money they charged they give you breakfast which is a positive point and the front desk person was pleasant.
Stayed 1 night in Nov 2023
Response from ashley on Jan 17, 2024
thanks for your review sorry you didnt enjoy your stay with us we are working hard everday to improve are property hopefully you will give us anouther chance god bless

10/10 Excellent

Kathleen

Stayed 3 nights in Nov 2023
Response from ashley on Jan 17, 2024
thanks for your review have a blessed day

2/10 Terrible

Lori

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked like the door was kicked in, holes in the walls, roaches. I checked out early.
Stayed 1 night in Nov 2023
Response from as on Jan 17, 2024
so sorry you didnt enjoy your stay with us we could of moved you rooms or did something to help your stay be better we working everyday to make sure are propety is good god bless

10/10 Excellent

Khyree

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel to stay out
Response from ashley on Jan 17, 2024
thanks for your review have a blessed day

8/10 Good

Brian

Liked: Room comfort
Disliked: Property conditions & facilities
Replaced the carpets
They just got new beds which are comfortable, the carpet are old but their biggest issue is the occasional roaches. Prices reasonably. Bed was never made but I did get fresh towels daily.
Stayed 16 nights in Nov 2023

4/10 Poor

Kimberly

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a very disappointing experience. Rooms were dirty(stains on wall, furniture, doors, sheets). When I asked for clean sheets they told me I had to wait until the morning. The day staff was very uninviting and she acted like I was bothering her. Night staff was very nice and cordial. The cleaning staff was very friendly and polite, but I would never stay there or recommend them again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vincent

Liked: Amenities
I love it all excellent
Stayed 1 night in Nov 2023

2/10 Terrible

LYUDMILA

Traveled with pets
Disliked: Amenities
Very rude and unfriendly front desk woman, named Krystal. She changed for the room then after she found out that I have a tiny dog, she, literally kicked us out in nowhere, late evening without any excuse, did not even let me find on line another hotel to stay overnight. I never come across the attitude like that of authorized people.
Stayed 1 night in Oct 2023
Response from Krystal on Dec 9, 2023
We do not allow pets. If a pet is spotted on the property, you are asked to leave immediately, no excuses, no refunds. It was up to you to read the rules of the pad you signed that agreed to these conditions.

6/10 Okay

Victoria

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service great place for your money
Stayed 1 night in Oct 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

6/10 Okay

Elaina

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not going to complain too much because the price was right. The room's decor was atrociously ugly
Stayed 2 nights in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

10/10 Excellent

lawrence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

10/10 Excellent

lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. And staff was friendly.
Stayed 2 nights in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

10/10 Excellent

Steven

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't usually leave a review but this was so shocking. The front desk was initially extremely nice. so I checked into my first room and then had to do room to room jumping. I took photographs that I have that I showed her have roaches The first room had two wet towels and a bath cloth inside of the tub. I'm used to traveling. So for me it was not a big deal. Me and my employee cleaned it up really quickly. We thought nothing of it and then we saw Roach on the wall and we left. We asked her for another room. She immediately said that's never happened before. Last time I checked, broaches don't just show up. She sent us to a second room and had roaches in it too. Once was 3rd room and had roaches in it to coming out of the draining system. And we sent gave her photos of that too. When I finally went to get my refund after three rooms, she said as a courtesy I'm going to give you back the money that you paid even though you were here for an hour. And I said, are you kidding? I was here for an hour with you going room to room finding roaches and problems with your rooms. So I spent the first hour trying three Rooms that all had roaches, Stay away.
Stayed 1 night in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Will on Oct 6, 2023
Thank you for the review. Have a great day!

2/10 Terrible

Tessa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like smoke and was definitely not clean. Outdated and over priced.
Stayed 1 night in Sep 2023
Response from Krystal on Sep 24, 2023
We are sorry your stay wasn't efficient. We will definitely work on those issues and get them taken care of. We hope you try us again soon. God Bless