Room, 2 Double Beds, City View (Social) | View from room

Reviews of M Social Hotel Times Square New York

4 out of 5
M Social Hotel Times Square New York
226 W 52nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2614 out of 4185 reviews" "
Rating 8 - Good. 1034 out of 4185 reviews" "
Rating 6 - Okay. 293 out of 4185 reviews" "
Rating 4 - Poor. 144 out of 4185 reviews" "
Rating 2 - Terrible. 100 out of 4185 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Leah

Traveled with family
Liked: Staff & service, amenities
Everything was very nice, except that our room was really cold all the time. We left the heating on, but the room never really warmed up at all. It remained cold.
Stayed 4 nights in Mar 2024

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in a mess. Nobody directing us in how to find our way to registration. 15 minute wait fr elevator to find lobby. Surprise fee added to bill, even after those practices were outlawed.
Stayed 1 night in Apr 2024

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for the 5 out of 5 rating, Mary!We're thrilled to see how much you enjoyed staying at M Social Hotel Times Square New York. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Susan B.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel accommodations and staff. Could not have asked for a more perfect stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 28, 2024
Susan, it's delightful to hear you found your stay at M Social Hotel Times Square New York to be perfect. Your kind words about our accommodations and team members are greatly appreciated. We're thrilled we could exceed your expectations and we look forward to hosting you again!

8/10 Good

adrianny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the great rating, Adrianny!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at M Social Hotel Times Square New York. We'd like to share an even better experience with you soon.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for sharing, Justine!At M Social Hotel Times Square New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Stuart, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect for walking to any Broadway show which is what we came to NY for. The hotel is modern, clean, has great staff, great outdoor bar and patio area. The rooms are attractive, comfortable and have everything you need. We had a view of Time Square. This hotel is convenient for walking to hundreds of restaurants and NY City landmarks. We will definitely stay here again when we come to NY.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Stuart, your feedback is indeed encouraging. Appreciating M Social Hotel Times Square New York’s excellent location and convivial outdoor bar and patio sounds like you had a memorable experience. We are thrilled to know you found the rooms appealing and convenient, with plenty to offer in terms of comfort and needs. The view of Times Square comment simply adds to our delight! Knowing our location made your access to restaurants and landmarks easy is the icing on the cake. We eagerly anticipate your return on your next New York visit.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not 1 complaint
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Marilyn, it's wonderful to hear you enjoyed your stay at M Social Hotel Times Square New York and that there was not a single inconvenience during your visit. We greatly appreciate your positive feedback and hope to see you again soon.

8/10 Good

Maxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Maxi, thank you for rating your stay at M Social Hotel Times Square New York. It's such a delight to see that your visit was memorable. We look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Nestor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M Social location is right in the middle of all the action, well located, perfect patios and terraza. Rooms are very modern and comfortable. Great views, great ambience, great staff. Close to the train stations.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 25, 2024
Nestor, your positive feedback really brightens our day! We're thrilled to hear you enjoyed the contemporary comfort of the M Social Hotel Times Square New York, our prime location, perfect patio and terrace, along with the splendid views. It's great that you found our team members helpful and our proximity to the train stations convenient. Thanks for sharing your experience, we excitedly anticipate your next visit!

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Angel, thank you for highlighting our prime location at the M Social Hotel Times Square New York. We're glad you found it beneficial for your visit, and we look forward to welcoming you back soon.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Alana, thank you! We're thrilled to know you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful guests like you that make our commitment to providing the best service worthwhile. We're looking forward to welcoming you back on your next visit to New York City.

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and reasonable price.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Haley, your high regard for the M Social Hotel Times Square New York certainly makes us smile. We're thrilled to know our prime location, cleanliness, and fair rates lived up to your expectations. We can't wait to welcome you back in the future!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top deck was amazing.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Lisa, we're so happy you loved the breathtaking rooftop deck at the M Social Hotel Times Square New York. We hope to see you again soon for more unforgettable New York City views.

6/10 Okay

Harpal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived from CA on Saturday morning texted to hotel if we could possibly check in early. We got no response back from the hotel, even though they initiated the original text. Got to the hotel, we were told if we paid extra we could check in early. New shift started and we were able to check in close to an hour earlier. The manager sent us complimentary wine, water, fruit & macaroons, which won my heart over. Then I notice its reallt hot one night & turn the AC, all night its humming but no difference. We went about our day as we had a full day planned. We got in and noticed that the room was it was muggy. Called the front desk & while waiting opened the 2 wondows which only open 2 in each. A guy came in and said room isnt cooling because of the windows being open not sure how that works as it was cooler out. We told him we literally just opened the windows, he said to close the windows and run the AC. We did exactly that, we left the AC on while we went out. Came back and our room was muggy a.d upto 80 now. We called again this time we were told an "engineer" was being sent he looked at the unit and advised we open the windows because the AC is out and they hope the issue will be corrected soon. I told this gentleman that I would like him to advise the manager I want a discount on my stay he said ok however I never heard back. Expect for these issues, this hotel is near time square, near delicious food.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Harpal, thank you for taking the time to share your experiences. While it's evident the early check-in and culinary offerings were appreciated, it's unfortunate to learn about the communication and room temperature issues you faced. Communication is key in ensuring a comfortable stay and we're looking into improving our text message responsiveness. As for the air-conditioning issue, we genuinely apologize for the discomfort and assure you that our team is working proactively to prevent such occurrences in the future. Your feedback about seeking a discount has been noted and our management team would be glad to discuss this further. We're happy to hear that you enjoyed the convenience of our location and the local cuisine. Each experience shared helps us become better and we hope for another opportunity to provide a smoother stay.

10/10 Excellent

Melissa, Davenport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and the rooftop loung was the main reason i booked. I loved the views of Manhattan. I wish i would have booked directly with the hotel as i did have some issues with Expedia and was ready to cancel my reservation.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Melissa, it's delightful to hear you enjoyed the M Social Hotel Times Square New York, especially our rooftop lounge and its stunning views of Manhattan. We appreciate your kind words about our property. In regards to your booking experience, moving forward, we certainly encourage direct reservations for the most satisfying service. We hope to have the pleasure of your company again soon.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Bianca, we're thrilled to hear that you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful to know you loved your experience. Thank you for sharing, and we hope to see you again soon!

10/10 Excellent

Cheuk Ho Marcus Maconi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this hotel. The staff members were very nice when I was staying there!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Cheuk, we're delighted you enjoyed your stay at the M Social Hotel Times Square New York. It's wonderful our location worked well for you and that our team members made a positive impression. We hope to have the pleasure to host you again soon!

6/10 Okay

Gwenola

Traveled with family
Old and pricey for the state of the hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
We appreciate you leaving your feedback with us, Gwenola.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Antoinette

Traveled with family
The hotel is central to everything so that was nice. Room was kinda dirty, beds were horrible and the hotel has alot of foot traffic and only two elevators so that inconvenient
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Antoinette, it's good to hear that you found our location convenient, being close to numerous attractions. Please accept our apologies for any concerns you had about cleanliness and the comfort of your sleep. A clean and comfortable experience is essential and we regret if it fell short on this occasion. Additionally, we understand how valuable your time is and we're sorry for any delays with our lifts. We assure you that we have taken note and we strive to improve these aspects for all our guests. Thank you for staying with us and sharing your feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Victoria, we're delighted you had a wonderful experience at M Social Hotel Times Square New York! Your kind praises mean everything to us. We can't wait to welcome you back in the near future.

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Lobby & bar were great, the games kept us entertained for a few hours. Location is really good with plenty of choice for places to eat. The room was a bit ‘tired’ & a bit dusty
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Rebecca, it's wonderful to hear that our lobby and bar provided great entertainment during your stay and that you appreciated our convenient location. We're sorry if certain areas of your room seemed to lack its usual freshness. Your feedback is vital as it allows us to focus on areas of improvement. Thanks again for choosing us during your visit to New York.

8/10 Good

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were small but great location! Kids loved the game area.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Julie, it's wonderful to hear that your children had a great time in the game area at M Social Hotel Times Square New York. We appreciate your feedback about the bed size, and it's fantastic that you found our location to be favorable. Come back soon for more fun and excitement in the heart of New York City!

2/10 Terrible

Jose

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Need to be careful if you have an emergency and need to leave before the day you booked, the hotel keep all your money, they didn't reimbursed the days tou didn't use, like any hotel does, you pay what you use....
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Jose, it's regrettable that you faced unexpected circumstances during your stay leading to an early departure. Ideally, all guests are made aware of our booking policies when they reserve a room. These measures intend to secure the guest's accommodation and to ensure operational efficiency within the hotel environment. We are sorry for any inconvenience this may have caused and appreciate your understanding. In the future, please feel free to discuss any concerns directly with our team members so they can help accommodate your needs to the best of their abilities.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing city and Hudson River view from our room, fun lobby with games, cool design, and great Times Square view from the rooftop terrace. Not the greatest customer service from a couple front desk staff members we encountered, particularly one person who called to scold me for a misunderstanding that THEY had when communicating with my father. Did not appreciate that at all. Other than that it was a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Jeanne, it's fantastic to hear you enjoyed your stay at M Social Hotel Times Square New York, particularly appreciating our prime location, captivating views, and fun atmosphere. We're sorry for the misunderstanding with one of the colleagues at our front desk. We value your feedback and will use it for improvement. We're glad that, overall, you had a pleasant experience, and we hope we will have another chance to show you the exceptional customer service we strive for.

8/10 Good

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MSocial is a very nice place and very comfortable. Staff goes out of their way to please. Great location! Room was very dusty besides the safe and refrigerator. Not sure it had ever been cleaned there. Sheets were very nice and clean, however looking under the sheet, tjere was what appeared to be old blood. May have been washed but unsure. The cover around the bottom of the bed appeared dirty as well. Other than that the cleaning crew did a good job. I would stay again!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Betsy, we appreciate your feedback and we're glad to hear that you found M Social Hotel Times Square New York comfortable and its location to your liking. It's heartening to know that our team members do all they can to satisfy our guests. Regarding your remarks about certain areas of cleanliness in your room, we assure you that providing a clean and comfortable space for our guests is our top priority, and we're addressing your concerns with our team. Your willingness to stay with us again is appreciated and we look forward to that opportunity to serve you better.

10/10 Excellent

eddie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Eddie, it's wonderful to hear how you appreciated the convenient location of M Social Hotel Times Square New York. We trust it made exploring the city easier. We hope to welcome you back for another exceptional visit in the future.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Was an excellent stay, looking forward to staying again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Miriam, it's wonderful to hear that you thoroughly enjoyed your visit at M Social Hotel Times Square New York. Your kind feedback reflects what we strive for and we're delighted to read you're considering staying with us again. The team eagerly awaits your return.

10/10 Excellent

KElly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. They had originally put us in the wrong room, but quickly moved us without hesitation. All staff was friendly and accommodating. Great location in Times Square. Would definitely stay at M Social again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Kelly, thank you for sharing your positive experience at M Social Hotel Times Square New York. We are elated to hear about the swift resolution provided by our team members when there was a slight mix-up with your room and their overall friendly demeanor. We're equally pleased that our prime Times Square location added value to your stay. It's wonderful to know you are considering a return stay with us. Thank you again for your kind words.

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel has kind of a hipster vibe. The facilities were clean, but need updating.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Andrew, it's wonderful that you appreciated the stylish atmosphere of the M Social Hotel Times Square New York. We take pride in our unique vibe. We're also grateful for your feedback regarding the freshness of our establishment. Feedback like yours helps us understand where improvements might be needed. We hope to see you again on your further travels.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Bar and food pricey though!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Sally, thank you for your fantastic rating of M Social Hotel Times Square New York! We're thrilled to know you enjoyed your stay. In regard to your comment about our bar and food prices, we constantly review them to ensure they reflect the quality ingredients and service we offer. We look forward to welcoming you back for another great experience.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting the typical tiny NYC hotel room, but was pleasantly surprised to have plenty room for my family of 4 to share. We loved the location, close to time square and broadway! The highlight of our stay at M Social was our housekeeper, Cindy. Every morning we were greeted, she made us feel at home. I really feel like she goes above and beyond to make people feel welcomed! Every hotel needs a Cindy!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Alicia, thank you for your delightful review about your stay at M Social Hotel Times Square New York. We're thrilled to learn that our spacious rooms pleasantly exceeded your expectations and that our prime location was ideal for your family. It is heartening to hear that Cindy, one of our diligent team members, played a significant role in enhancing your experience here. We highly appreciate your kind words and we'll pass your compliments onto Cindy. It's comments like yours that motivate us to strive for even better service. We’d love to welcome you back next time your travels bring you to New York City.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M Social is right on Times Square. It’s modern, clean, comfortable and (surprisingly) quiet. The restaurant/bar has a fantastic view of Times Square.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Donald, thank you for sharing your positive experience at M Social Hotel Times Square New York. It delights us to read that you enjoyed our strategic location and amenity offerings, including the serenity and cleanliness of our spaces and the views from our restaurant/bar. We look forward to making your next visit just as enjoyable.

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities
The only thing that I would have liked was adjoining rooms which I had requested when booking my reservation. I was told I could only have them if available at check in. I did not get them
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Sandra, we're thrilled you had an overall enjoyable stay at M Social Hotel Times Square New York. We understand your preferences for interconnected rooms and appreciate your understanding that such allocations often rely on availability upon arrival. Your experience offers us insight into our guests' requirements, and we'll keep this in mind for your future visits. Your happiness is paramount to us, and we deeply appreciate your understanding. Looking forward to welcoming you back again.

6/10 Okay

Inti

Traveled with family and small children
Liked: Property conditions & facilities
The hote recommeds a parking garage close to the hotel, ipark, the parking garage guys stole items I left in my car and they ever take any action in stolen stuff even is a private parking with no acces to anyone than their staff
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 9, 2024
We are extremely sorry to hear about this issue that you experienced at the garage, Inti. While the garage is a 3rd party and we do not have any direct correlation in regards to their day to day activities, we would be happy to try and help you to the best of our abilities with this matter. Would you have a moment to reach out to the hotel so we can assist you directly? We look forward to hearing from you!

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel. Staff were great and it’s really nice and modern with great access to everywhere. It’s security is also really great as you get a lift to the main reception and then another set of lifts to your room. Would definitely recommend as was one of our best stays anywhere. The only small point is the lifts can be a tad slow but it didn’t affect anything as was rectified if there was ever an issue
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Paul, it's wonderful to hear how much you valued your stay at M Social Hotel Times Square New York. We're glad our team members and modern ambiance enhanced your experience and that you found our location and security measures efficient. Also, we appreciate your understanding regarding the lift timings and assure your efforts are ongoing to ensure optimal functionality. Thanks for your strong recommendation and we can't wait to provide you with an excellent stay again.

4/10 Poor

Sam

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Thanks for the feedback, Sam.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Irish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Irish, thank you for your positive rating. It's great to hear your stay at M Social Hotel Times Square New York met your expectations. Our team members continuously strive to provide an experience worth remembering. We hope to see you again soon.

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Mansour, thank you for choosing M Social Hotel Times Square New York for your recent stay. We're delighted to see your positive rating. Your support means a lot to us and we hope to serve you again on your next visit to New York. Safe travels till then!

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Christopher, thank you for your feedback. We hope the central location of the hotel was beneficial to your travels. We're always here to enhance your experience, so feel free to share any additional comments or suggestions.

10/10 Excellent

Lakeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great option right in Times Square! Great location, great staff, very friendly and helpful! Room was perfect. The lobby area is amazing!!! If you are thinking about booking this hotel JUST DO IT, you won’t be disappointed!!
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Lakeesha, it warms our hearts to read such a glowing review about M Social Hotel Times Square New York! We are thrilled to know you valued our prime location and our friendly team. Also, we are delighted that the ambience of our lobby and the comfort of your room met your expectations. Your positive remarks are genuinely appreciated, and we can't wait to provide you with another impressive visit in the future.

4/10 Poor

Michelle, Glen Burnie

Traveled with family
Liked: Cleanliness, staff & service, amenities
My room was terrible. The water in the sink had low low water pressure and barely had hot water. I could barely wash my hands. The shower head was not working. It made horrible sounds and the water would shut on and off during the show. The desk chair had stains on. Maybe I just got a bad room, but for the price I paid, every room should be up to par.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Michelle, we sincerely apologize for any inconvenience you experienced during your stay related to the bathroom fixtures and cleanliness of your accommodations. Our team is committed to providing comfortable and satisfying rooms for our guests, and we regret to hear that we did not meet those standards during your visit. We appreciate the feedback and will address these concerns directly to ensure a better experience for future guests. Thank you for your patience.

6/10 Okay

Melissa

Great area. Nice people. Room was clean but the shower was not that great
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Melissa, it's good to hear that you enjoyed our location and the friendly service provided by our team members at M Social Hotel Times Square New York. We appreciate your feedback regarding the room's cleanliness. As for your shower experience, we constantly aim to improve and your input will certainly help us in doing so. Thank you for choosing to stay with us and we hope to see you again.

8/10 Good

kent B

Liked: Cleanliness, property conditions & facilities
Lighting in.tje rooms is very sparse by design.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Kent B, thank you for sharing your experience at M Social Hotel Times Square New York. Your feedback on the room's lighting is noted. While the design is intended to create a calm and relaxed ambiance, we understand that preferences may vary. We'll certainly consider your insights for future enhancements.

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful vacation! Only a few comments: there are two elevators to get to the rooms and they do take a while. Also, plan your flight or transportation to arrive close to the check in at 4pm or unless you don’t care to wait. Otherwise they do charge a $100 early check in fee. We flew in on a red eye and unfortunately were unable to get any sleep and arrived at 10:30am making it over 24 hours no sleep and was exhausted. We weren’t thrilled on having to pay $100 but we were desperate for sleep. Bathrooms are quite small if that doesn’t bother you. But great location that is central to Times Square and surrounding areas.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Megan, thank you for offering your feedback regarding your experience. We appreciate your patience with the elevator functionality and understand that this can at times contribute to a delay. We aim to maintain a flexible check-in process, however during peak hours, certain policies may apply. We regret any inconvenience that you faced in this regard. We acknowledge your feedback regarding our bathroom dimensions and are glad that our central location served you well. Look forward to serving you better in future.

8/10 Good

patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property no problems whatsoever will stay here the next time I come to New York
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Patrick, we're delighted to hear that you had such a pleasant stay at M Social Hotel Times Square New York. We appreciate your positive feedback and your intention to choose us again during your next visit. We're eager to offer another memorable experience. Thank you!

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at M Social and we plan on coming back. Staff is very friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Kelli, it's great to learn that you've enjoyed another delightful stay at M Social Hotel Times Square New York. We're thrilled that our friendly and dedicated team members have contributed positively to your experience. Looking forward to welcoming you back for another memorable visit.

10/10 Excellent

Allison

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Allison, it's wonderful to see you had a 5-star experience at M Social Hotel Times Square New York. We greatly appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Zulinett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Zulinett, it's wonderful to hear that you enjoyed the service offered at M Social Hotel Times Square New York. Our team members are dedicated to providing a memorable experience. We hope to welcome you back in the future!

8/10 Good

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is smaller than expected. Bathroom has no lock just fyi. All staff were great. Cynthia housekeeper was amazing!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Liliana, thank you for sharing your thoughts. We understand the room size may not have been as anticipated and appreciate your feedback regarding the bathroom facilities. It's heartwarming to hear you found our team members, including Cynthia, to be exceptional. We hope to have the opportunity to welcome you back at M Social Hotel Times Square New York.