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Reviews of Motto by Hilton New York City Chelsea

4 out of 5
Motto by Hilton New York City Chelsea
113 West 24th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1003 reviews" "
Rating 8 - Good. 181 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was more than we expected- The service was great, rooms were really clean. The entirety of the hotel was well maintained and stunning. Beds and pillows were super comphy and the giant TV with sleep timer was a plus.
Stayed 1 night in Mar 2024
Response from Front Office Team on May 21, 2024
Hello Caitlin,Thank you for sharing your feedback. We are so glad you enjoyed your stay with us and we would love to see you again next time you visit the big apple.

10/10 Excellent

Diego

Traveled with group
Liked: Amenities
Really good experience!
Stayed 1 night in May 2024
Response from Motto Team on May 20, 2024
Thank you for your honest feedback, we appreciate you! We hope to host you again!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice and clean and very walkable to many places!
Stayed 2 nights in May 2024
Response from Motto Chelsea on May 19, 2024
Hello there, Thank you for your feedback. We hope to see you again soon!

6/10 Okay

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spot in the heart of everything. Rooms are clean, modern but very small but that’s expected in Manhattan. First time I’ve been to a hotel of this class and it didn’t have a coffee maker. The hotel charges a destination fee or a resort fee of $30 per day which allows you to use wifi and near by gyms. I found that to be odd. Since when do you pay extra for wifi
Stayed 2 nights in May 2024
Response from Motto Chelsea NYC on May 19, 2024
Thank you for your honest feedback, we appreciate your business. we hope to host you very soon!

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and friendly staff.
Stayed 3 nights in May 2024
Response from Front Office team. on May 16, 2024
Hello there, Thank you for your feedback. we hope to see you again soon.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, between Chelsea and Flatiron. Hip lobby area with restaurant and bar. Room was on the smaller side, but nicely appointed and comfortable. Would stay there again.
Stayed 3 nights in Apr 2024
Response from Motto Team on May 15, 2024
Thank you for taking the time to fill out this survey, we appreciate it! We hope to host you again!

6/10 Okay

Edona Fujiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Motto on May 17, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Danh

Business traveler
Liked: Amenities
Rooms are newly equipped.
Stayed 1 night in Apr 2024
Response from Motto Chelsea on May 11, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and enjoyed the prime location. We hope to host you very soon at Motto Chelsea NYC!

10/10 Excellent

Helina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Chelsea. Modern and unique looking. If you dont mind the $20 cocktails, worth the stay. Loved the bunk bed and second bed, perfect for the 3 of us.
Stayed 3 nights in May 2024
Response from Motto Team on May 10, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and enjoyed the prime location.We hope to host you very soon at Motto Chelsea NYC!

10/10 Excellent

Natalia, Potomac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel in the great location . They were able to check me in early . Rooms are small but designed efficiently .very clean property and seems new
Stayed 1 night in May 2024
Response from Motto Team on May 10, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and enjoyed the prime location.We hope to host you very soon at Motto Chelsea NYC!

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities
And Lulla was awesome also!
Stayed 1 night in May 2024
Response from Motto Chelsea on May 7, 2024
Thank you for your amazing feedback! We truly do appreciate you and hope to see you again soon at Motto Chelsea!

8/10 Good

Nora

Liked: Staff & service, property conditions & facilities
TV in room not working reported twice to the front desk on the third time it was fixed! Calling the front desk is futile I let it ring for 15 minutes no one answered
Stayed 5 nights in Apr 2024
Response from Motto Chelsea NYC on May 4, 2024
Thank you for taking the time out complete our internal survey. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

6/10 Okay

Rachel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I stay at this hotel fairly regularly, about one night per month. This most recent stay was the first time I have experienced a few concerns. The first being bag check before rooms are ready. Both when I was checking my bag in and when I went to pick it up, there were others waiting because they couldn’t find their bags. When they initially came out with my bag they forgot the second one and had to go back after I called that out. The second being check in and room confirmation. I booked a room with one king sized bed. When I checked in I was informed all of those were sold out and I was given a room with two double beds. When I asked what could be done on the cost since that wasn’t what I booked, the gentleman at the desk insisted it was a better deal for me because there were two beds…but having a second bed didn’t mean anything to me as a solo traveler. And if I had been traveling with my spouse that would have been even more off putting. His whole vibe was to not even acknowledge they messed up by overbooking rooms. It was weird.
Stayed 1 night in May 2024
Response from Motto Team on May 4, 2024
Thank you for taking the time out complete our internal survey. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Motto Chelsea NYC on May 2, 2024
Thank you so much for your review, we look forward to seeing you again!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alexus on May 6, 2024
Thank you for your amazing feedback! We truly do appreciate your business and hope to see you again soon at Motto Chelsea!

8/10 Good

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Motto Chelsea NYC on Apr 30, 2024
Thank you for taking the time to fill out our survey, we appreciate it! We hope to host you very soon!

4/10 Poor

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great until I was hit with a 278 CAD charge by the hotel after my stay. I'm not sure what this charge is related to but this is would be my last stay here.
Stayed 4 nights in Mar 2024
Response from Alexus on Apr 29, 2024
Thank you for your choosing Motto by Hilton and for your feedback, we would be happy to look into this for you. Please feel free to email us at fdmottochelsea@hilton.com with your confirmation number or Name on the reservation and date of stay so we can look into this.

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great but I probably wouldn’t stay here again. Rooms are too small and I very much dislike the whole sink/mirror in the living area trend. Bathrooms should have the sink/mirror and not feel like a small closet.
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 29, 2024
Thank you for your choosing Motto by Hilton and for your feedback, we look forward to seeing you again soon!

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Very clean and efficient hotel.
Stayed 1 night in Apr 2024
Response from Motto team on Apr 28, 2024
Thank you so much for your feedback! We appreciate it! We hope to host you again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and perfectly located in Chelsea
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 29, 2024
Thank you for your choosing Motto by Hilton and for your feedback, we look forward to seeing you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 29, 2024
Thank you for your choosing Motto by Hilton and for your feedback, we look forward to seeing you again soon!

10/10 Excellent

Thomas J.

Everything except prices were high
Stayed 3 nights in Apr 2024
Response from Motto Chelsea NYC on Apr 28, 2024
Thank you for your honest feedback, we appreciate it! We hope to see you again!

10/10 Excellent

Ashley John Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position, to explore NYC
Stayed 6 nights in Apr 2024
Response from Motto team on Apr 27, 2024
Thank you for your feedback, we truly appreciate it! We hope to see you again soon at Motto Chelsea

8/10 Good

vanessa

Stayed 2 nights in Apr 2024
Response from Motto Team on May 15, 2024
Thank you for taking the time to fill out this survey, we appreciate it! We hope to host you again!

10/10 Excellent

Alexandra

Stayed 1 night in Apr 2024
Response from Motto Team on May 15, 2024
Thank you for taking the time to fill out this survey, we appreciate your business! We hope to host you again at Motto Chelsea NYC!

6/10 Okay

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 25, 2024
Thank you for choosing Motto Chelsea, We appreciated your feedback. We do hope to see you again at Motto Chelsea, please let us know if we can be of any further assistance!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 25, 2024
Thank you for choosing Motto Chelsea, We appreciated your feedback. We do hope to see you again at Motto Chelsea, please let us know if we can be of any further assistance!

10/10 Excellent

Yalda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and room was clean
Stayed 3 nights in Apr 2024
Response from Motto Team on Apr 23, 2024
Thank you for your amazing feedback, we appreciate it! We hope to host you again!

8/10 Good

Desiree

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location was fantastic, easy access to transportation, subway, and many restaurants.
Stayed 3 nights in Apr 2024
Response from Motto Team on Apr 22, 2024
Hi there, Thank you for your feedback, we appreciate it! We hope to host you again!

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay!
Stayed 2 nights in Apr 2024
Response from Motto Team on Apr 22, 2024
Hi there, Thank you for your feedback, we appreciate it! We look forward to seeing you again!

6/10 Okay

Richard, Manchester

Liked: Cleanliness, property conditions & facilities
Nice property, rooms were small. Couldn’t find our stored luggage at checkout until I found it for them. Lounge was empty, but was told that the room was completely full with reservations.
Stayed 2 nights in Apr 2024
Response from Front Office Team. on Apr 22, 2024
Hello there, Thank you for your feedback. We do apologize for the luggage issue. We hope to see you again soon.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, walkable location and very helpful staff
Stayed 3 nights in Apr 2024
Response from Motto Chelsea NYC on Apr 20, 2024
Hi there Eliza, Thank you for your kind feedback, we appreciate it so much! We hope to host you again at Motto Chelsea NYC!

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Motto Chelsea NYC on Apr 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Susan

Stayed 1 night in Apr 2024
Response from Motto Chelsea NYC on May 10, 2024
Thank you for taking the time out complete our internal survey. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

2/10 Terrible

Veronis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was incredibly small and not fit to share with another person. I could barely open the door to my room because the only place I had to put my suitcase was behind it.
Stayed 2 nights in Apr 2024
Response from Motto Team on Apr 19, 2024
Thank you for taking the time out complete our internal survey. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the subway and slightly busy area but not overcrowded
Stayed 2 nights in Apr 2024
Response from Motto Chelsea NYC on Apr 18, 2024
Thank you for taking the time to fill out this survey, we appreciate your business. We hope to see you again!

10/10 Excellent

Samuel, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location nice rooms n Luccas Restaurant n Bar is in the Lobby n is quite good n convenient
Stayed 4 nights in Apr 2024
Response from Motto Chelsea on Apr 16, 2024
Hi Amber!Thank you for your amazing review, we appreciate it so much! We cannot wait to see you again at Motto Chelsea NYC!

6/10 Okay

Julie

Stayed 1 night in Apr 2024
Response from Alexus on May 7, 2024
Thank you for your feedback, we hope to see you again!

4/10 Poor

Sarah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room wasn’t ready until an hour after check in. The elevators took forever. There was an extra $100 charge not listed when we booked. Clean room, good location but will not be staying again.
Stayed 2 nights in Apr 2024
Response from Alexus on Apr 15, 2024
Thank you for your choosing Motto & providing your feedback Sarah. We are extremely apologetic that your experience was not as you hoped, we completely understand how you are feeling.The 100 was an incidental hold that will be placed back into your account 3-5 business days after checkout. We do hope to see you again!

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and solid location. Easy access to the subway and a good launching pad to most spots in the city
Stayed 3 nights in Apr 2024
Response from Motto Team on Apr 15, 2024
Hi Amber!Thank you for your amazing review, we appreciate it so much! We canNot wait to see you again at Motto Chelsea NYC!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Motto far exceeded any of my expectations. The staff was impressive from checking in to everything leading up to checking out. Whenever i arrived to my room, the TV screen was on with the NY backgrounds on it and in the center were these words, welcome Carolyn. I have no complaints at all, which is rare. Well my only complaint would be ive set myself up for any future hotel stays. From here on out, itll be Hilton for me.
Stayed 2 nights in Apr 2024
Response from Motto Team on Apr 15, 2024
Hi Carolyn,Thank you so much for your amazing review, we appreciate your kind words so much! We are so glad we lived up to your expectations! We hope to host you again very soon at Motto Chelsea NYC!

2/10 Terrible

Raul

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Office team. on Apr 16, 2024
Hello there, Thank you for your feedback, I'm sorry that you have to rate your stay 1 out of 5. I hope you can give us another chance to meet your expectations next time.

10/10 Excellent

Jeff

Stayed 3 nights in Apr 2024
Response from Motto Chelsea NYC on May 4, 2024
Thank you for taking the time to fill out this survey, we appreciate it so much! We hope to see you again soon!

6/10 Okay

Raina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office team. on Apr 16, 2024
Hello there,Thank you for your feedback. we hope to see you again. soon.

4/10 Poor

Adriana

Stayed 1 night in Apr 2024
Response from Motto Team on May 4, 2024
hank you for taking the time out complete our internal survey. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024
Response from Motto Chelsea NYC on May 4, 2024
Thank you for taking the time to fill out our survey, we appreciate your business. We hope to host you again!

10/10 Excellent

Karma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Team on Apr 10, 2024
Hello there, Thank you so much for your feedback. We hope to see you again soon.

4/10 Poor

Jessica

Business traveler
Liked: Staff & service, amenities
The beds were like sleeping on a sidewalk and the towels were rough/hard It was brutal
Stayed 1 night in Apr 2024
Response from Motto Team on Apr 8, 2024
Thank you for taking the time out complete our review. After reviewing your feedback, I would like to extend my sincerest apologies with regard to your experience at Motto Chelsea NYC. Please rest assured that this is certainly not indicative of the service excellence that we pride ourselves on here at Motto, which is why I am saddened to read of the experience you’ve endured during your stay. I can assure you that these issues will be addressed with the upmost importance to improve our service and product. On behalf of the entire Motto Team, I look forward to welcoming you back in the near future where I am confident a truly polished experience awaits you! Please do not hesitate to contact us should you have any further questions or concerns.

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Chelsea area
Stayed 2 nights in Apr 2024
Response from Front Office Team. on Apr 8, 2024
Hello there. Thank you so much for your feedback. We are so glad you enjoyed your stay with us. We hope to see again.

10/10 Excellent

Nadia, Lehi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motto was amazing! They were able to accommodate me after there was a problem with my Expedia reservation. The rooms are compact but perfect for what we needed and a good area. We’ll come back next time we’re in NYC!
Stayed 3 nights in Apr 2024
Response from Motto Chelsea on Apr 7, 2024
Hi there! Thank you for an amazing review! We appreciate it so much! We hope to host you again at Motto Chelsea NYC!