Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.