Ratings based on 16,305 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK (Wolverhampton)

New York Base

Posted May 22, 2017
Pros: Location
Cons: It will be more appealing once the scaffolding on the front comes down
Hotel is just off Times square, but far enough not to be close to the main drag and as a consequence is not too noisy. Breakfast quite pricey, but there are many breakfast joints within a few blocks, which are good. Room was clean and comfortable and ideal if you are a tourist that is making the most of New York and out until late. Position is convenient, close to a few subway stations and the airport is easily reached by subway. Good central location for exploring Manhattan.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Nice hotel in Midtown

Posted May 22, 2017
Staff here were wonderful, rooms were clean and spacious, but the pillows were way to big and hard. Hard to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice, conveniently located hotel

Posted May 21, 2017
Pros: Location,affordability
Cons: Cards to unlock room didn't work first time we tried them.
Location: Times Square, Rockefeller Center, Broadway shows, Central Park, shopping all within walking distance.
We stayed for two nights on our first trip to NYC. It's within walking distance to Times Square and Rockefeller Center. Pennsylvania Station and the Port Authority Bus Terminal are very close and easily accessible. The room itself was clean, with a coffee maker and small refrigerator. We didn't need anything more than that. Staff was polite and friendly. No major problems. Thanks for a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Cons: Lighting in Bathroom mirror. Not good for shaving or makeup.
Great location to all Midtown and all transportations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Midlands, UK

Central location, ideal for Times Square

Posted May 20, 2017
Pros: Location was excellent
Cons: Air conditioning unit was old an noisy
Location: Hotel is central and local to all bus tour loops. Empire State and Top of the Rock are a short walk away
Would recommend checking what your room rate includes, for us everything seemed to come as an extra, with costs associated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Very nice hotel with friendly and helpful staff. It's within walking distance to Times Square and bus stops.
5 out of 5
Recommended
for Everyone
by A verified traveler from kamloops

Great location close to shows and time square

Posted May 17, 2017
Can't say enough how happy and helpful the staff was from the maids to the desk .We were helped with ticket issues on line that they weren't going even Involved with we were really excited empressed
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Aus

Nice hotel close to everything

Posted May 17, 2017
Had a great time exploring a week is just not enough
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Wonderful stay Close to Hells Kitchen Would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable and great location

Posted May 17, 2017
Staff was great, very friendly and helpful. Very close to Broadway and Times Square. If you are an Expedia user you get free upgrade and free wifi.