Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of Countryside Inn & Suites

2 out of 5
Countryside Inn & Suites
310 Windsor Hwy, New Windsor, NY

Reviews

5.2
Rating 10 - Excellent. 14 out of 165 reviews" "
Rating 8 - Good. 33 out of 165 reviews" "
Rating 6 - Okay. 33 out of 165 reviews" "
Rating 4 - Poor. 33 out of 165 reviews" "
Rating 2 - Terrible. 52 out of 165 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andre

Stayed 1 night in Mar 2023

2/10 Terrible

Jane

Stayed 3 nights in Jan 2023
Response from Theresa on Jan 17, 2023
Sorry to hear that you didn't enjoy your stay. We thank you for your input.

4/10 Poor

Homero

Traveled with family
Liked: Staff & service, property conditions & facilities
Space room was great. I was there for 3 nights I left in second night because there’s a lot noise in the middle of the night
Response from Theresa on Nov 29, 2022
Thank you for taking the time to leave your input regarding your most recent visit with us. I'm sorry to hear that there was a lot of noise and I completely understand how much of a disturbance this may have been. Thank you again for your time, business and input.

10/10 Excellent

Georgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and great cost
Response from Theresa on Nov 6, 2022
We are so pleased to hear that your stay with us was perfect and the cost was great. We greatly appreciate letting us know about your experience and hope to see you again soon. Thank you again for your time, input and business.

8/10 Good

robin

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Oct 2022
Response from Theresa on Oct 19, 2022
We are happy to hear you enjoyed your stay. Your inut is extremely important to us. We thank you for taking your time out to leave your input. Thank you again for your time, input and business.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely unhappy
Sleeping area wasn’t terrible but the TV did not work, everything looked old, the bathroom was horrible, tiles cracked in the shower, water handles and shower body very rusty as well as the bathroom door. Most importantly there were roaches in the bathroom, I squashed three of them myself. Will never go back or recommend to anyone.
Stayed 1 night in Oct 2022
Response from Theresa on Oct 19, 2022
Sorry to hear that you had such an unpleasant experience. I have discussed issues with all the staff and we are currently working on correcting them. We'd like to thank you for your time, input and business.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Theresa on Oct 11, 2022
I'd like to thank you for taking the time out to leave input regarding your recent stay. I apologize for failing to exceed your expectations. We greatly appreciate your time, business and input.

10/10 Excellent

Jomaira

Stayed 1 night in Sep 2022
Response from Theresa on Sep 30, 2022
We are so pleased to hear that you had a great stay. We hope to see you again in the future. Thank you again for your time, business and input.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was very kind and friendly but ceiling in room was in bad shape with water spots, walls need paint and had water or some remnants of liquid running down them, bed was warped in the middle needing a replacement. Potential to be a decent hotel if Maintenance is done. Probably wont saty here again not clean enough.
Stayed 1 night in Sep 2022
Response from Theresa on Sep 30, 2022
It's nice to hear that the front desk staff was friendly and kind but I am sorry to hear that you had an unpleasant experience.Thank you for bringing these issues to our attention.

4/10 Poor

Pedro

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

John

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not in a good area, noisy, needs updating, things broken, felt that someone was going to break into my car, felt very unsafe and the rooms are not great.
Stayed 2 nights in Aug 2022
Response from Pratibha on Aug 16, 2022
Thank you for taking the time to review our property. We value and appreciate your input. Sorry to hear that your stay was unpleasant.

2/10 Terrible

Trevor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Remove this listing. There are cockroaches in room 216. Staff doesn't clean after guests. Old towels were kept in the shower.
Stayed 1 night in Aug 2022
Response from Pratibha on Aug 16, 2022
Thank you for bringing this to our attention, This issue will be taken care of immediately.

4/10 Poor

Junge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Sketchy and dangerous
There are some scary people staying here. The sliding doors were broken and the safety bar slid down behind me after I closed the balcony, locking me on the second story. After being threatened with violence by my neighbors, I had to scale down from the second story to let myself back in. Sketchiest, most dangerous hotel I've ever stayed at.
Stayed 1 night in Aug 2022
Response from Theresa on Aug 7, 2022
So sorry to hear about your experience, we are sorry to hear that your stay didn't go so well. I appreciate you sharing your feedback with us so we can take care of these issues so they don't happen again. Thank you again for your time, business and input.

6/10 Okay

Nhu Mai, Verdun

Traveled with family
Disliked: Property conditions & facilities
AC was very noisy and not very sound proof
Stayed 2 nights in Jul 2022
Response from Theresa on Jul 30, 2022
We would like to thank you for your input regarding your most recent visit with us. Sorry to hear that the ac was noisy. We will tend to this issue immediately. Thank you again for your time, business and input.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Experience!
There was a bad musty smell when we arrived. The room smelled of stale cigarette smoke in a non smoking room. There were many flies in the room and especially the bathroom. There were burn holes in the sheets and blanket plus a large rip in the chair.
Stayed 1 night in Jul 2022
Response from Theresa on Jul 17, 2022
Sorry to hear that your stay was so unpleasant, I understand how much an inconvenience this may have been. We value your input and thank you again.

4/10 Poor

Alan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location near Storm King. Shower worked. Tv worked. Sink didn’t drain. Place smelled bad. Lots of families so loud.
Stayed 1 night in Jul 2022
Response from Theresa on Jul 17, 2022
Thank you for your input regarding your recent visit with us. Sorry we didn't meet your standards. We appreciate your time, business and input.

2/10 Terrible

Samson

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Theresa on Jun 23, 2022
Thank you for taking the time out to review our property. We apprecitae your time, business and input.

6/10 Okay

Jean

Traveled with family and small children
Liked: Staff & service
I booked a room with two king beds and was given a room with 1 king bed and 1 double, the sheets on the beds was dirty and the terrace door didn't lock. I told the people at the front desk house keeping was gone at that time. The people at the front desk said they couldn't change the room because there were rooms available with 2 king beds and gave us clean sheets for the beds.
Stayed 2 nights in Jun 2022
Response from Theresa on Jun 23, 2022
I understand how much of an inconvenience this may have caused but unfortunately our property does not have a room with two king beds. We had a room with two double beds or a room with a king and a double bed. I'm extremely sorry for the confusion. I am also sorry to hear that the sheets weren't cleaned. Theses issues have been pointed out to the entire staff to ensure they don't occur again. I thank you for your time, business and input.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced - Undercleaned
Strong odor in lobby, worse in room, cigarette burns in linens and on the couch in a non-smoking room, marijuana and animal odors, wall-mounted bathroom sink had a fist-sized hole it, many flying insects, a few dead in the toilet, no battery in the smoke detector, blood splattered on the ceiling, no breakfast provided despite indications online to the contrary...We are a traveling family...mom, dad, 2 kids, and a small dog - we checked in, unloaded our stuff, did not unpack, went to dinner, talked about it and returned, got our stuff, and went elsewhere. I used to travel for work and have stayed in some undesirable lodgings...no big deal, but even with a family and a dog this is not a $130/night hotel. It is more in the $40-$60 range. Maybe even hourly or monthly. I got the impression that a lot of people there were living there.
Stayed 2 nights in Jun 2022
Response from Theresa on Jun 23, 2022
It saddens me to hear that you had such a bad experience and that you had to leave and go to another hotel. So sorry for the inconvenience. All these issues have been discussed with the staff and will be addressed immediately. Thank you again for your input.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and beds were comfortable. It was quiet, no loud noises or loud people. One tv didn’t work.
Stayed 1 night in Jun 2022
Response from Theresa on Jun 20, 2022
Thank you for your input regarding your most recent visit. I am glad to hear that you enjoyed your stay, I do apologize about the tv. Thank you again for your time, business and input.

4/10 Poor

Barry

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Could be better
I do not want to give a substandard review where I am sure the owners work hard to run their business and make an honest living. But that can't be avoided here. Not good: 1) The room smelled. Possibly from smoking, not sure. But it had a strong smell. 2) One of the two beds looked like it had been slept in. We took the other one, but had our doubts as to what condition the sheets and pillows were really in, and whether something was in the bed that we would not want to be sleeping with. 3) The majority of lights did not work, or we could not find a switch for them. The room was dim and dark during the night. Was OK: 1) The bathroom was clean. 2) The climate control worked well 3) It was quiet.
Stayed 1 night in Jun 2022
Response from Theresa on Jun 20, 2022
Sorry to hear that your stay was so unpleasant. I will share your input with the staff so all issues can be taken care of. Thank you again for your time,input and business.

2/10 Terrible

Kaylah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrendous. It was infested with nats and every appliance was dirty. The staff was rude and in a very inconvenient place.
Stayed 2 nights in Jun 2022
Response from Theresa on Jun 10, 2022
Sorry to hear that the staff was rude and your stay was unpleasant. Thank you for your input.

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Terrence

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty and smelled bad. Holes in the bed sheets. Hair on h to be pillow. Dead flys on the window sill. Noisy. Bathroom is very small. Maybe 5’x6’. Don’t stay here!
Stayed 1 night in May 2022
Response from Theresa on Jun 10, 2022
Sorry to hear that your stay was so unpleasant. I will be sharing your input with all the staff to ensure these issues don't occur again. Thank you for your time business and input.

8/10 Good

Sarah

Traveled with family and small children, Traveled with group
Liked: Staff & service
My stay wasn’t bad at all! I was greeted right away by a very nice lady named Kimberly and she helped me out right away! My room was nice and the bed was big and comfy. The place was very quiet and everyone seemed friendly. My family and I had no issues at all and enjoyed our stay.
Stayed 1 night in May 2022
Response from Theresa on Jun 14, 2022
It is such a pleasure to hear that your room was comfortable, that is nice especially after a long trip and all you want to do is relax. I am happy to hear that our staff greeted you with smiles and treated you like family. Such kind words will be shared with the entire staff. I greatly appreciate your input, time and business. We hope to see you again on your next visit in town.

2/10 Terrible

himesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Theresa on May 31, 2022
I am sorry to hear that your stay was unpleasant. I would like to thank you for your time, input and business. Again I truly apologize about your horrible experience.

2/10 Terrible

Walter

Stayed 1 night in Apr 2022

2/10 Terrible

Winkeya

Disliked: Cleanliness, staff & service, amenities
NASTY SMELL
Stayed 2 nights in Feb 2022
Response from Theresa on Feb 15, 2022
Sorry to hear your stay wasn't so pleasant. I apologize for any inconvenience this may have caused. Thank you for your time, input and business.

4/10 Poor

Alexander

Disliked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2021
Response from Theresa on Nov 28, 2021
Sorry to hear you didn't like your stay with us. We thank you for your input, time and business.

2/10 Terrible

Richard

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dirty smelled, bugs in my shower nob
Stayed 2 nights in Nov 2021
Response from Theresa on Nov 17, 2021
Sorry to hear that you had an unpleasant stay on your recent visit with us. Your input is extremely important and greatly appreciated. Thank you for your time and input.

8/10 Good

SongSu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!
Excellent customer service! The managers on duty were extremely helpful. There was a problem with the room and the manager was willing to immediately make sure that our stay was taken care of. Although they were extremely busy, the manager on call went out of her way to let me check in early! Thanks so much for taking good care of our family! Would definitely stay again!
Stayed 2 nights in Oct 2021
Response from Theresa on Oct 31, 2021
It is such a pleasure to hear that you had such a great stay and that the staff gave you great customer service. Such positive feedback is always a pleasure to hear. We thank you for your time, business and feedback. Hope to see you again very soon on your next visit in town. Thank you for letting us take care of you and your family. Thank you again!!

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY SMELLY AND DIRTY!
Stayed 1 night in Oct 2021
Response from Theresa on Oct 29, 2021
Thank you for taking the time out of you busy schedule to review our property. I am extremely sorry to hear that you didn't enjoy your stay. I have discussed this issue with staff. Thank you again for your time, input and business.

6/10 Okay

Chris

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly and helpful. Property is showing its age. Some things have been updated, other things need it.
Stayed 2 nights in Oct 2021
Response from Theresa on Oct 29, 2021
We greatly appreciate your input regarding your recent visit. We are happy to hear that the staff was very friendly and helpful. We hope to see you again very soon. Thank you for your time and business.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was good. Bathroom was dirty.
Stayed 1 night in Oct 2021
Response from Theresa on Oct 29, 2021
Thank you for taking the time to give us input on your recent visit in town. It was a pleasure to hear that you enjoyed your room. I am sorry to hear that the bathroom was dirty and have discussed this issue with housekeeping. I do hope you will stay with us again on your next visit in town so we can give you an even better experience. Thank you again for your time, input and business. See you soon!!

2/10 Terrible

Mohammad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Theresa on Oct 1, 2021
Sorry to hear that your recent stay wasn't so good. Your input is extremely important and will be shared with the entire staff. Thank you for your input it was greatly appreciated.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A First Time was a Good Time
It was my first experience at this Econo Lodge in New Windsor, New York, as well as my very first Econo Lodge experience. The day of my arrival, the staff were still cleaning my room. How is that for handling the covid19 pandemic?! All the staff members were very professional and friendly, too. My only issue was with the fact that two of the managers, who primarily work at the checkin desk, did not always wear a face mask. It did not make sense to me, between the signage that explained why trhere is no continental breakfast, at this time, as well as a sign asking everyone who needs a mask break to find a secluded area to engage in it. I would like to return to this Econo Lodge, but if I see staff walking around without a face mask, then I know that shall be the first and the last time I go to that Econo Lodge.
Stayed 3 nights in Sep 2021
Response from Theresa on Oct 1, 2021
Thank you for your input regarding your most recent visit with us. I was very pleased to hear that the staff was very professional and friendly. We do appreciate your time and business and hope to see you again very soon.

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and a very good size. I’ve never had hardwood floors in a hotel before, and this was a huge selling point for me. We already have another stay booked there next month.
Stayed 1 night in Sep 2021
Response from Theresa on Oct 1, 2021
It is such a pleasure to hear that you enjoyed your stay with us and that you loved the hardwood floors. Can't wait to see you again on your next visit. Thank you again for your time and business.

8/10 Good

Diane

Stayed 1 night in Sep 2021

8/10 Good

Vincent Alexander, Salem

Hotel was dated and a secondary door had a broken lock so you could enter the hotel without going through the main lobby.
Stayed 1 night in Sep 2021
Response from Theresa on Sep 9, 2021
Thank you for your input it is greatly appreciated. We will use the input provided to work on the issue. Thank you again for your time and business.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good and the employees were friendly,
Stayed 1 night in Sep 2021
Response from Theresa on Sep 9, 2021
Thank you for taking the time out to review our property. Your input is extremely important and greatly appreciated. We are pleased to hear that you enjoyed your stay with us on your recent visit. Hope to see you again soon!!

6/10 Okay

angel

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly, but the hotel in general is outdated.
Stayed 1 night in Aug 2021
Response from Theresa on Oct 1, 2021
We are pleased to hear that the staff was friendly during your recent visit. Thank you for your input, time and business.

8/10 Good

Jose

Stayed 1 night in Aug 2021

10/10 Excellent

eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Theresa on Aug 21, 2021
We are pleased to hear that you enjoyed your stay during your recent visit. We hope to see you again very soon. Thank you again for your time and business.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
This property should not being in service is duty, unkempt. From the moment you came in the stench is horrible.
Stayed 3 nights in Aug 2021
Response from THERESA on Aug 19, 2021
I THANK YOU FOR YOUR VALUABLE FEEDBACK. ON BEHALF OF OUR ENTIRE TEAM I'D LIKE TO APOLOGIZE FOR YOUR MOST RECENT STAY WITH US. I APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. AGAIN THANK YOU FOR YOUR TIME AND BUSINESS.

6/10 Okay

Verified traveler

Traveled with family
So far so good.
Stayed 1 night in Aug 2021
Response from Theresa on Aug 3, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again very soon!

6/10 Okay

MICHAEL

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Theresa on Jul 28, 2021
We would like to thank you for your input regarding your most recent stay in town. We thank you for your time and business.

4/10 Poor

Carlo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Sander

Liked: Cleanliness, staff & service, room comfort
Economy value
Hey it’s a decent place and it’s near a pretty good local restaurant called the patio. It was a good value for the dollar. The service was especially friendly and nice.
Stayed 1 night in Jul 2021
Response from THERESA on Aug 19, 2021
IT IS SUCH A PLEASURE TO HEAR THAT YOU ENJOYED YOUR MOST RECENT STAY WITH US. WE ARE HAPPY TO HEAR THAT THE STAFF WAS FRIENDLY AND NICE AND THAT YOUR STAY WAS A GOOD VALUE. WE HOPE TO SEE YOU AGAIN SOON ON YOUR NEXT VISIT IN TOWN. THANK YOU AGAIN FOR YOUR TIME,BUSINESS AND FEEDBACK.