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Reviews of Super 8 by Wyndham Newburgh/West Point Near Stewart Airport

2.5 out of 5
Super 8 by Wyndham Newburgh/West Point Near Stewart Airport
1287 Route 300, Newburgh, NY

Reviews

5.6
Rating 10 - Excellent. 154 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 194 out of 1002 reviews" "
Rating 4 - Poor. 194 out of 1002 reviews" "
Rating 2 - Terrible. 270 out of 1002 reviews" "

5.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

NATALYA

Business traveler
Liked: Staff & service
Not sure if it was listed beforehand but I didn’t see it anywhere- the breakfast is offered only on the weekends. Kinda bummed me out to be honest.
Stayed 1 night in May 2024

10/10 Excellent

michael a

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice always
Stayed 1 night in Apr 2024

6/10 Okay

Bill

Liked: Staff & service
Disliked: Cleanliness, amenities
I stayed for two nights. Housekeeping didn't empty the wastebasket or change the sheets or the towels after the second night. The staff was quite helpful otherwise. FYI, breakfast is only offered on weekends to I can't speak to the quality of that offering. The is a perfectly adequate Denny's next door. A car or regular FHV use is largely indispensable
Stayed 2 nights in Apr 2024

2/10 Terrible

Antonio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were dirty, lights didn’t work, tv didn’t work and bad service
Stayed 1 night in Apr 2024

8/10 Good

Oscar

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff ! They are very helpful . Nice place for couple nights.
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Traveled with family
Disliked: Property conditions & facilities
It’s a dump. They have a renovation going on but avoid it for a few months. It may get better, but not likely. The labor market is terrible.
Stayed 1 night in Apr 2024

4/10 Poor

venetia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sigifredo

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 9, 2024
We apologize for the inconvenience, And hope the rest of your went better!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Feb 8, 2024
Thank You For choosing us!

6/10 Okay

Emil

Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
Thank You for choosing us!

2/10 Terrible

Corryne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, Roaches, Filthy, Unclean, Waste of money
After checking in is where the horrible experience began. You can spell the stench of cigarettes and filth when you enter the room. It did not smell clean or pleasant at all. There wasn’t enough towels or wash cloths in the room. And they had stains and spots like they weren’t even cleaned well. My family got bit up by bed bugs in the first room. I have a video and pictures for proof. And when we told the staff, it was as if they already knew about it. And they did!! I also had to ask for another room and a discount. They did not offer it. And I’m still waiting for contact for my refund. Upon entering the second room. You can smell that it was a little cleaner but not by much. There was hair and mold in the bathroom. I don’t think anyone cleans these rooms. There were blood stains and black spots on the sheets. Oh don’t let me forget. Roaches everywhere!!! They said light breakfast. And indeed it was light. Coffee and a small pound cake. Lol. It’s really not funny. I felt like I paid to sleep in a shelter. I wanted a nice get away and instead it was stressful and uncomfortable. I wish I read the reviews before booking. Everyone said the same thing about this hotel. They should differently be shut down. I don’t know why hotels.com or any other app recommendations this hotel. It is unsafe to stay in. And I WILL NEVER STAY THERE AGAIN!!!
Stayed 3 nights in Jan 2024
Response from GM on Feb 8, 2024
We regret that your experience was not to your liking. The rooms you have mentioned where inspected and there wasn't anything found and our ORKIN team is very good at what they do. It is a complimentary breakfast mainly grabs and go for more we offer discounts with our local partners. after 3 days I am sure we did all, we could to accommodate you.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little sketch but what super 8 isn't. It near some shopping too!
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Thank You for choosing us!

2/10 Terrible

JOSE

Business traveler
Disliked: Cleanliness, property conditions & facilities
bed bugs
Stayed 5 nights in Dec 2023
Response from GM on Jan 10, 2024
We apologize for the inconvenience and will not sell the room to the public until our pest control company can inspect it!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2023
Response from GM on Jan 10, 2024
Thank You For Choosing Us!

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have never seen such a dirty and run down room
Stayed 1 night in Jan 2024
Response from GM on Jan 4, 2024
We apologize and are working on the building!

2/10 Terrible

Marcus

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
On the second night there I seen a roach crawling across the nightstand I thought wow how dirty but I can deal with it then later on that night I felt something crawling on my arm to look down and see a bed bug making his way towards the edge of the mattress where I killed it on top of that the room had a Cheesy smell there were ashes in the tub hair on the sink the toilet paper was half used and not replaced the brown skin guy in the morning is a creep stalked my side chick coming in on the camera then came speed walking down the hallway to see what room she went in and leaving he actually went out to the parking lot and see what car she got in vending machines are broken had to get my room key reactivated three times in 2 days
Stayed 4 nights in Dec 2023
Response from GM on Jan 3, 2024
We apologize for any inconvenience that we may have caused. I will share this review with my staff. We do remember the incident we have a problem with unwanted guest and inform all of our guest that they check-in at the front desk so perceived stalking does not happen in our efforts to keep our guest safe and at ease (hence the broken vending machine). I am sure you were informed about negative traffic at the desk as a policy, we will note the room with our ORKIN tech and put all bed bug rooms out of service to the public until the next monthly inspection check. We are a one of the longer established building which has it's wear and tear. But our housekeeping staff do work hard to insure that rooms are clean. as I am sure that the next 2 days you were offered service. we would also endeavor that our linen is given back unsoiled if allow us the courtesy of being able to repay the fee to replace them. Thank You again for your 4 day stay with us!!

4/10 Poor

Glory

Stayed 2 nights in Dec 2023
Response from GM on Jan 10, 2024
Thank You For Choosing Us!

4/10 Poor

Andre

Disliked: Cleanliness, property conditions & facilities, room comfort
Tapis sales , mauvaise odeur dans la chambre , ameublement très vieillot… Le lit confortable….
Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
Thank You For Choosing Us!

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
... everything was fine except the bed was terrible this time.... and should be replaced
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
We appreciate your business and will endeavor to improve our services.

8/10 Good

Kim

Stayed 2 nights in Dec 2023
Response from GM on Jan 10, 2024
Thank You For Choosing Us!

2/10 Terrible

Donovan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and Dirt
It was horrible! There were actual roaches in the room! The smell of marijuana, sex, and spray were in my room, on my clothing, and throughout the hotel. I requested a refund but was told I couldn’t get one. 4 hours from my destination and all I wanted to do was sleep but couldn’t due to being afraid of getting crawled on by the roaches. Room 102 had wires poking out from behind the bed lying on the box spring for support. The bathroom was disgusting with urine in the shower. The room smelled horrendous! That was Friday. Saturday we rented out 248 which was pretty much the same except the wires and smell. Roaches 6 of them in the bedroom and 1 in the bathroom, there were stains on the mirror in the bathroom, the toilet has not been scrubbed clean in a long time. The bald headed light skinned middle aged man gave me 1 room and it was filthy and the linens were all over the place, I came back down to the desk he gave me another room which the key did not work, then he switched the key I went back upstairs and that key did not work, I went back down and he took me upstairs with 3 rooms which he would check to see if they were cleaned and ready. We settled on my room and yes it did not smell like sex and blood however upon really coming into the room behind the bed was drugs, dirty tissues and children’s toys, and the toilet had poop stains all under the toilet seat, the shower rod was broken, and the head was not mantles correctly which made taking a shower horrible.
Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
We apologize for this inconvenience and are diligently working to fix the problems you mentioned.

2/10 Terrible

Fernand

Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
We hope the rest of your trip was better.

2/10 Terrible

Donovan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Again We apologize for the inconvenience. We hope the rest of your trip went well.

2/10 Terrible

Thearon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to be cleaned or leveled! Whatever is easiest!
Response from GM on Feb 8, 2024
We are working on improving our service thank you for your review.

8/10 Good

Fabian

Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank You for staying with us!Journey Onward

6/10 Okay

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank You for choosing us! Safe Travels.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Than You for choosing us!

10/10 Excellent

Lillian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
Thank You for choosing us!

2/10 Terrible

Betsy

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled musty but the biggest issue was I found bed bugs crawling!
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
I apologize for the discomfort we have had ORKIN inspect the room you were in and they have treated it we have the paperwork. for any other guest that reads this with the intention of staying. We aggressively approach this problem as it is a national thing not unique only to our property. again our intention is to make your stay as pleasant and secure as possible.

2/10 Terrible

yimei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I CANT BELIEVE WE SAW ROACHES IN THE ROOM NOT ONLY A COUPLE BUT A FEW!! HALF THE LIGHTS DONT WORK AND THE HEATER MAKES IT 90 DEGREE HOT. DOG BARKING ALL NIGHT. I JUST CANT BELIEVE HOW DIRTY AND UNCLEAN. THEY EVEN GAVE US A WRONG KEY TO A ROOM WITH SOMEONE IN IT!! I DO NOT KNOW HOW THIS HOTEL PASS DOH INSPECTION???
Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
We aplogize for the inconvience we have had the building treated by orkin in fact your stay was right before. Our ORKIN man is the man and does a great job in preventative and Maintenace care. You were in our pet section as we are pet friendly as long as the pet is people friendly. The section you were in is a well-maintained section albeit old as the building is a classic and the housekeeper there takes pride in the area. There is new management here and all of your concerns I assure you will be addressed. Again, we apologize for your inconvenience.

2/10 Terrible

Edwin

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change our room 3 times! Housekeeping didn’t touch 2 rooms and 1 room smelled horrible. When we finally got a semi-good room only 1 light worked. Never staying here again. The front desk staff were very helpful getting us replacement rooms.
Stayed 2 nights in Nov 2023
Response from GM on Nov 23, 2023
We are deeply apologetic for the inconvenience that risen out of the room change. We are working hard on the building and it upkeep!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
We are glad your stay was pleasant!

6/10 Okay

Diane

Liked: Cleanliness, staff & service
There wasn't any decaf coffee available.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Many apologies for the inconvenience!

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was pretty dated. Hole in the ceiling the size of a softball that appeared to be from water damage. Carpets thoroughly stained throughout the room. Bed was clean, shower was hot with good pressure.
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
We are working diligently to renovate the property. we are glad that your stay was not fully unpleasant thank you for choosing us!

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
There were locations that were dirty and took bathroom was very old
Stayed 2 nights in Nov 2023
Response from GM on Nov 20, 2023
We are working on our cleaning standards and making sure there is improvement where we have been!

2/10 Terrible

William

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Two cockroaches in the room, hole in the back of the bathroom door, very little water pressure, hard to adjust hot/cold water in shower, dog in the lobby, back entry door could never be locked, so the building was not secure, cigarette smoke and weed smoke smell in back hall, trash bags in the hall outside rooms for two days. It was a place to sleep, but very questionable otherwise.
Stayed 4 nights in Nov 2023
Response from GM on Nov 12, 2023
I apologize that your stay was not pleasant. We treat for bugs ORKIN. There are times when the whole building decides to shower at the same time having a negative effect on the water pressure. We walk the halls all the time I am surprised to hear that the back door did not open as our maintenance is pretty diligent as is our housekeepers. we also charge 250.00 for any kind of smoking but people will be who they are regardless of the rules we are 100% non-smoking building. I pick the trash up every morning as I walk through I wonder where I missed it for 2 days. I hope that the rest of your trip was more pleasant!

10/10 Excellent

Cindy

Stayed 2 nights in Nov 2023
Response from GM on Nov 12, 2023
Thank You for staying with us!

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness
AC/fan didn't work
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
I hope the rest of your stay was pleasant!

10/10 Excellent

Crystal

Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Thank You for choosing Us!

6/10 Okay

Diane

Liked: Staff & service
Accommodations made as reserved.
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
It is our pleasure!

10/10 Excellent

chandi

Liked: Amenities
Need more illumination in every room too dark
Stayed 3 nights in Oct 2023
Response from GM on Nov 6, 2023
We are working on new fixtures we are a work in progress!

10/10 Excellent

Douglas

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Super 8 Wyndham Oct. 2023 stay...
Actually, the receptionists (Bill from Candor), was wonderful, and the check-in and out process was smooth. The hotel is OK, however, we did find a roach in our room - killed it... Besides that, I rate the hotel overall on a scale from 1-10, 10 being best - I give Super 8 Wyndham Newburg/West Point. I would stay there again. Thank you Bill and Motel 8!
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank You for choosing us!

2/10 Terrible

Elvira

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
I Hope the rest of your trip went better we are working at improving1

4/10 Poor

Jeanette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointed!
We had two rooms reserved one room had not been cleaned at all so our brother was moved to a room far from ours when we wanted to be close. Our room was a deluxe king suite the bed was made but the room was dirty. The bathtub had hair and dirt in it, the mirror looked like someone spit on it, the floor was dirty, the microwave inside and out had food smeared on it, the dresser and coffee table had a sticker residue on them- like someone spilled soda or food. In addition we ran out of toilet paper (no extra rolls or even tissues in room, the room slept 3 but we were only given 2 towels and one washcloth and lastly I couldn’t use the safe because it didn’t work. We’ve stayed here in the past and it was always clean and well stocked it’s gone seriously downhill in the past two years. We were very disappointed and bso were other members of our family -we had 4 rooms in all. We will not be staying here again. I will say the front desk zwas friendly and tried to help .
Stayed 2 nights in Oct 2023
Response from GM on Nov 22, 2023
We apologize your stay was not what you felt it should be. We spoke quite a bit if I am right. I hope the rest of your trip went as planned.

2/10 Terrible

Jill

Stayed 1 night in Oct 2023
Response from GM on Nov 20, 2023
We hope that we properly compensated you for your stay.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was bedbugs. I only found out late at night and was forced to deal with it.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
We take bed bugs very seriously, that is not something you should have to deal. If you would have brought that to the front desk attention, we would have shut down the room and moved you to another room. We would have also washed you clothes as a safeguard as we have worked tirelessly to rid the building of unwanted guest. We have also not had any complaints come across the desk regarding any further incidents pertaining to bed bugs! We are apologetic for your inconvinience!

6/10 Okay

ZHIPING, VANCOUVER

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Basically you got what you paid. But breakfast, I think, should be improved
Stayed 6 nights in Oct 2023
Response from GM on Oct 30, 2023
We are working on that in particular as we do not have a kitchen. What would you suggest?

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
We hope the rest of your trip went better!

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
We regret that your stay was not pleasant!

10/10 Excellent

Sherritta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from GM on Oct 27, 2023
Thank you for choosing us!