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Reviews of DoubleTree by Hilton Hotel Niagara Falls New York

4 out of 5
DoubleTree by Hilton Hotel Niagara Falls New York
401 Buffalo Ave, Niagara Falls, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Samuel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Parking not included as advertised. Balcony room had debris front crumbling roof and siding. Toilet not centered in bathroom causing inconvenience and bodily harm.
Stayed 2 nights in Apr 2024

10/10 Excellent

Louis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient A very pleasant staff
Stayed 1 night in Apr 2024

8/10 Good

Johnathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlton, Shaker Hts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first pulled up to the hotel we were very pleased with its proximity to and view of the river, and the fact that it was set apart from the noise and bustle of the business and tourist areas. The check-in process was quick and pleasant and the staff very friendly and courteous. The warm chocolate chip cookies we were offered at the front desk was the most pleasant of surprises and was symbolic of our whole stay there, which was easily the best hotel experience we've ever had. The view from our room was fantastic, and being able to leave our room and within a minute be walking in the park along the river was the best thing ever! It was the perfect way to celebrate my wife's birthday. We have decided that whenever we come to Niagara Falls, we won't stay anywhere else. Thanks Doubletree Hilton!
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

MD

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked a Junior Suite with 2 Queen Beds for $350, but my experience was dreadful. The room lacked regular windows, only having a slim ventilation-type window, which made it an unpleasant space. Moreover, the toilet tissue paper holder was broken, and to add to the woes, I got stuck in the lift with other guests. Additionally, the coffee machine seemed old and emitted a foul odor. Despite requesting a replacement, the room service attendant insisted it was just the smell of coffee. When I escalated the issue to the supervisor, they argued that the machine was functioning properly. Furthermore, the hotel charged for parking, even for guests. To top it off, the food was overpriced. Despite being a repeat guest since 2020, the quality of service has significantly declined. Up until now, I've been a staunch advocate of this hotel, recommending it to numerous friends, family members, and clients. However, after this horrendous experience, I can no longer endorse it. Not only will I refrain from recommending it to others, but I also won't be returning myself.
Stayed 1 night in Apr 2024

8/10 Good

Carolyn

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Chih Yung Jimmy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that allows for peaceful walks along Niagara River to the Falls. Easy parking. While wait staff at restaurant seemed overwhelmed due to influx of guests for the eclipse, they were all friendly, worked hard and were attentive. The restaurant has really good food, I’d put it up against most of the stand alone restaurant options in the area.
Stayed 1 night in Apr 2024

6/10 Okay

Cindy

Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm cookies at check in were amazing!
Stayed 1 night in Apr 2024
Response from DT on Apr 8, 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on Apr 8, 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

8/10 Good

Adolphus

Traveled with partner
Liked: Staff & service, property conditions & facilities
Had a good stay but bedding was soiled
Stayed 3 nights in Mar 2024
Response from DT on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint no microwave inside the room.
Stayed 1 night in Mar 2024
Response from DT on Apr 8, 2024
Thank you for your feedback.

6/10 Okay

Vaishali Dolly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean property great river views. Would have liked check in to be earlier than 4pm and breakfast should be included in room charge.
Stayed 2 nights in Mar 2024
Response from DT on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Leonardo

Stayed 1 night in Mar 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near the Falls area
Stayed 1 night in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Monica, Leavenworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar staff was great and check in was pleasant
Stayed 1 night in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

8/10 Good

Po Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located close to the river, Falls and shopping centers. Parking lot was large and short walk to hotel. Room was clean and the food at the hotel restaurant was really good (nice option on the nights you don't want to venture out to find a restaurant). The only con was that that the heating system would make a lot of noise as it cycled on and off during the night so we eventually turned it off.
Stayed 2 nights in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback.

6/10 Okay

Cristina

Traveled with family
Disliked: Staff & service
The dining restaurant was great. The food quality was great. However they never cleaned our room even though we spent two nights at the hotel. And had to keep calling for toilet, towels and other items we would have received if the room had been cleaned.
Stayed 2 nights in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Odalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

8/10 Good

KISHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room size is very comfortable for a party of 4 with kids. They ecen offered a hot beverage in the mornings. Thank you for making our stay warm and cozy.
Stayed 1 night in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Jonas

Stayed 3 nights in Mar 2024
Response from DT on Apr 8, 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Excellent

Nicole

Staff at the reception was very friendly. She even gave us warm cookies!! So good!! The room was lovely and clean. We will come back.
Stayed 1 night in Mar 2024
Response from DT on Mar 29, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Excellent

Sarbjeet

Stayed 1 night in Mar 2024
Response from DT on Apr 8, 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay
Stayed 1 night in Mar 2024
Response from DT on Mar 14, 2024
We are so glad you enjoyed your stay here and hope to see you again. Thank you for your feedback.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from DT on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Jiaying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist! Provided very detailed and useful advice for tourist. Even gave two chocolate cookies when check out! Love it!
Stayed 1 night in Feb 2024
Response from DT on Mar 2, 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

G K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean.
Response from DT on Mar 2, 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience with our hockey team from Vaughan, Ontario. We will be back again.
Stayed 2 nights in Feb 2024
Response from DT on Mar 2, 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Zeng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from DT on Mar 2, 2024
We are happy you enjoyed your stay! Thank you for your feedback.

8/10 Good

Brianna

Liked: Amenities, property conditions & facilities
The fact you have to pay for parking, 16$ per day on top of your stay. Also the 17.50 per person for the breakfast buffet that was terrible. And the pool area was so packed we couldn’t even go in it. People hogged the hot tub for hours
Stayed 2 nights in Feb 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

6/10 Okay

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and great location. The bed was very hard and very uncomfortable and even worse were the pillows. They look big and fluffy until you lay on them and they disappear
Stayed 2 nights in Jan 2024
Response from DT on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Pinchus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service are Excellent
Stayed 1 night in Jan 2024
Response from DT on Feb 19, 2024
We are so glad you enjoyed your stay with us. Thank you for your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DT on Mar 2, 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Lorna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception staff. Got free cookies on arrival. Room clean
Stayed 1 night in Jan 2024
Response from DT on Feb 19, 2024
We are so glad you enjoyed your stay with us. Thank you for your feedback.

10/10 Excellent

Faran G

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pudimos ir a las cataratas y regresar caminando muy cerca.
Stayed 3 nights in Jan 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel turns into very low income and abandoned buildings. It’s a shame that this tourist destination can’t be more beautiful to match the natural beauty.
Stayed 1 night in Jan 2024
Response from DT on Feb 19, 2024
We are so glad you enjoyed your stay with us. Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows very very comfortable. The hot tub was nice. The pool is indoor but a bit cold [ but it was like maybe 10 degrees outside]. We ate dinner and a breakfast in the restaurant. The food was very good. The staff were all very friendly and helpful. I would definitely stay again.
Stayed 2 nights in Jan 2024
Response from DT on Feb 19, 2024
We are so glad you enjoyed your stay with us. Thank you for your feedback.

10/10 Excellent

Sybil

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Doron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

4/10 Poor

Jose

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Furnishings outdated, no microwave in room, dust everywhere in room, dirty carpets, stains on sheets and dirty floor in restroom.
Stayed 2 nights in Jan 2024
Response from DT on Feb 19, 2024
Thank you for your feedback.

8/10 Good

Robin

Liked: Cleanliness, staff & service
Great hotel, we only stayed overnight, came in late, left early. The room could use some fixing up. Wall paper was peeling in several places. Other than that, it looked like a wonderful hotel. Parking was right by the hotel. Had a great view of the Niagra river.
Stayed 1 night in Jan 2024
Response from DT on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Ronalyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

KYM

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant.
Stayed 3 nights in Dec 2023
Response from DT on Feb 19, 2024
We are so glad you enjoyed your stay with us. Thank you for your feedback.