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Reviews of Courtyard by Marriott Norfolk Downtown

3 out of 5
Courtyard by Marriott Norfolk Downtown
520 Plume street, Norfolk, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alison, rixeyville

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Close to the Scope Center for walking but hotel needs a refresh. We have stayed here for the last couple of years...started to look worn out.
Stayed 1 night in Apr 2024

4/10 Poor

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Gina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had a security issue with theft and an excessive noise issue. The onsite team dismissed the issue and informed me that because I booked through a third party they would not reimburse. I have filed a complaint and they are slow to respond.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very approachable and friendly. Very nice and clean hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely be coming back soon
Stayed 1 night in Apr 2024

10/10 Excellent

sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Shayla, Panorama City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

alejandra

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

William

Traveled with family
Liked: Amenities
Staff is very polite and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly friendly and professional, and made me feel quite welcome.
Stayed 1 night in Mar 2024

8/10 Good

Richard, North Chesterfield

Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Christa, Raleigh

Stayed 4 nights in Mar 2024

10/10 Excellent

Shantiela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

EMaria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Disliked: Property conditions & facilities

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Leslie

Traveled with partner
Liked: Property conditions & facilities
The toilet had been used and I flushed when we arrived. Shortly after checking in, we were lying down and someone knocked on the door. Before I made it to the door, someone walked in. The housekeeper was wearing a Jesus lanyard was anything but Jesus-like. The front staff folks and valet folks were very nice.
Stayed 1 night in Feb 2024

8/10 Good

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

6/10 Okay

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like having to pay for parking at the hotel. Then they wanted use to tip the valets because they only had valet parking. If I had known this before I booked I would not have booked a room and stayed somewhere else.
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Feb 2024

6/10 Okay

Ernest

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Everything was nice
Stayed 1 night in Jan 2024

10/10 Excellent

MARTIN

Stayed 1 night in Jan 2024

2/10 Terrible

Candice

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the courtyard a lot but this is by far the worst one I’ve ever stayed in. No hot water to bathe or shower and it’s freezing outside, we had to shower in cold water. The hotel needs to be updated everything is old and outdated except for the lobby. The room was not thoroughly cleaned , stains on our bedding nasty carpet, stains on the curtains. Beds are so uncomfortable , hard beds with flat pillows… overall experience was Horrible!!! Never will stay or recommend to anyone

10/10 Excellent

Elsa, Richmond

Traveled with partner
Liked: Cleanliness, staff & service
The staff at the front desk and the valet parking staff were all very nice, and approachable. My only concerns are: they should have a safe deposit box in ALL rooms, they should have a bath mat in all showers to prevent any slips/falls - especially with older folks etc. and a luggage rack would be nice. The pool/spa were not available and I wish we had been advised upon check-in or by Expedia.
Stayed 2 nights in Jan 2024

4/10 Poor

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet had clear accumulation of dirt and sheets had blood on them. Towels smelled as though they hadn’t been refreshed recently. Would recommend replacing carpets asap. Staff were incredibly kind!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is lovely. Only drawback is that breakfast is not worth the money you pay for it, both because of limited menu and because the hotel only offers starbucks as refreshment.
Stayed 2 nights in Jan 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Eddie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, Amazing Stay
Right after Christmas Day I took a bus trip to Norfolk. Being that I'd be on foot for all of my getting around, I decided to find a hotel close enough to both the bus station and downtown and I landed upon this little spot. I'm so glad I did, because I now have a favorite place to stay down there! If you're looking for a super sleek modern room that's packed to the gills with WOW factor, this might not be the best fit, but for a sightseer like me who just needs a clean room, a hot shower, a comfy bed, this was perfect. The location was utterly perfect. But what made the stay one of my favorite stays ever was the staff, hands down. The most polite, smiling, happy to help staff members, no matter their position. They recommended amazing places to eat and check out while I'm in town, and they weren't generic choices either, they were things that fit my tastes exactly! The only thing that could've been a negative, got flipped into a positive. I went to their breakfast cafe and it seemed like their POS system was giving them issues. I ordered something to go and after 20 minutes someone came to me and asked if I'd received my order, which I said no. They came back with a box full of goodies for my wait and apologized profusely. Every aspect of my stay, even mishaps like their system giving them problems, was handled with high care for others and respect. I can't recommend this place more, they were wonderful!
Stayed 1 night in Dec 2023

8/10 Good

DJINEL

Stayed 2 nights in Dec 2023

10/10 Excellent

Micah

Stayed 2 nights in Dec 2023

8/10 Good

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk rep very nice and information. Only one person for valet parking, made it a little slow, but he was working very hard and fast and was very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Terrance

Traveled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were so nice ! Such a convenient location !
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff is fantastic! I would definitely stay here again!
Stayed 1 night in Nov 2023

8/10 Good

Jordan

Stayed 1 night in Nov 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and welcoming. Would recommend and would stay again.
Stayed 2 nights in Nov 2023

4/10 Poor

Christina

Stayed 2 nights in Nov 2023

6/10 Okay

Franciosa

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Very nice staff
The staff was friendly and very accommodating. The hotel itself could use a face lift. Everything from the lobby to the rooms just look tired and worn.
Stayed 3 nights in Nov 2023

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the staff, proximity and quite
Stayed 1 night in Oct 2023

8/10 Good

Merryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk Excellence
It was amazing night and day. Definitely recommend to here.
Stayed 1 night in Oct 2023