Restaurant

Reviews of Courtyard by Marriott Fredericksburg Historic District

3 out of 5
Courtyard by Marriott Fredericksburg Historic District
620 Caroline Street, Fredericksburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 333 out of 536 reviews" "
Rating 8 - Good. 147 out of 536 reviews" "
Rating 6 - Okay. 34 out of 536 reviews" "
Rating 4 - Poor. 8 out of 536 reviews" "
Rating 2 - Terrible. 14 out of 536 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 6 nights in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on Apr 3, 2024
Thank you for the feedback, Daniel.

8/10 Good

Michele

Traveled with family and small children
Liked: Staff & service, amenities
Noisy after hours
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 28, 2024
Michele, thank you for the feedback.

10/10 Excellent

Louise, FAIRFAX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and u can walk to all the restaurants and shopping. The parking situation is not very idea though
Stayed 1 night in Mar 2024
Response from Andrew on Mar 28, 2024
Hello Louise, thank you for taking the time to leave feedback. We appreciate your business.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in historic downtown Fredericksburg! Walkable to everything - convenient parking. Very clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Andrew on Mar 21, 2024
Thank you very much for your feedback, Lisa. We are glad you enjoyed your time with us.

4/10 Poor

Tatiana

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
For the price Rooms need updated. The place is great just the rooms look very old. Thanks
Stayed 1 night in Feb 2024
Response from Andrew on Mar 20, 2024
You're welcome. And thank you for the feedback.

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 20, 2024
Thank you for the feedback

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . Staff super helpful
Stayed 1 night in Jan 2024
Response from Andrew on Feb 29, 2024
Hello Patricia, thank you so much for taking the time to leave feedback. We are happy you enjoyed your stay.

10/10 Excellent

Sarah

Traveled with group
Great location. Very friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 27, 2024
Hello Sarah, thank you very much for taking the time to leave feedback. We are glad that you enjoyed your time with us.

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great starting point for our first visit to Fredericksburg. We did a lot of walking and when we needed to drive, The valet parking turned out to be very convenient. The attached coffee shop was great.
Stayed 2 nights in Feb 2024
Response from Andrew on Feb 20, 2024
Thank you very much for taking the time to leave feedback for us, Geraldine. We are glad to hear you enjoyed your stay.

6/10 Okay

Stacy, Poughkeepsie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andrew on Feb 20, 2024
Thank you for the feedback, Stacy.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Andrew on Feb 20, 2024
Thank you for leaving feedback, Amy. We hope to see you return in the future.

8/10 Good

Elaine

Stayed 2 nights in Jan 2024
Response from Andrew on Mar 20, 2024
Hello Elaine, thank you very much for taking the time to leave a review.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible location, excellent service and helpful valet parking
Stayed 1 night in Jan 2024
Response from Andrew on Jan 30, 2024
Hello Francis, thank you very much for the feedback. We were happy to have you as a guest and hope to see you again in the future should your travels ever bring you back to Fredericksburg.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrew on Jan 30, 2024
Good afternoon, thank you very much for taking the time to leave feedback following your stay.

6/10 Okay

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Andrew on Feb 28, 2024
Thank you your feedback, Frances.

6/10 Okay

Allison

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Andrew on Feb 28, 2024
Thank you for your feedback, Allison.

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew on Feb 28, 2024
Hello Janelle, thank you very much for taking the time to leave feedback. We hope you choose to stay with us in the future.

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed sitting in the outdoors private courtyard. All of the Christmas decorations were a feeling of home away from home. There was decorations three floors up, totally beautiful. The rooms are exquisite and comfortable.
Stayed 1 night in Jan 2024
Response from Andrew on Feb 28, 2024
Hello Arthur, thank you so much for leaving a review for us. We are glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Marshall

Stayed 1 night in Dec 2023
Response from Andrew on Feb 27, 2024
Marshall, thank you for taking the time to leave a review. And thank you very much for staying with us.

10/10 Excellent

Truong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staffs
Stayed 1 night in Dec 2023
Response from Andrew on Feb 28, 2024
Hello Truong, thank you for the feedback.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew on Dec 19, 2023
Hello, Richard. Thank you very much for taking the time to leave a review, and we hope to have you as a guest again.

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Andrew on Dec 19, 2023
Thank you very much for your feedback, Ian. We hope to have you stay with us again in the future.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service from desk staff. Friendly greetings from every staff member from the desk and bistro to housekeeping
Stayed 1 night in Nov 2023
Response from Andrew on Nov 30, 2023
Thank you very much for your feedback and for your business, Gregory.

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Andrew on Nov 14, 2023
Thank you very much for your feedback, Kelly.

6/10 Okay

benjamin

Traveled with family
Disliked: Staff & service
Not so good
Room was not cleaned in morning after first day. No new towels no trash pickup, beds not made
Stayed 2 nights in Nov 2023
Response from Andrew on Nov 9, 2023
Hello Benjamin, thank you for the feedback. As you were informed at check-in, housekeeping service at all Courtyard properties is every other day unless otherwise requested. Thank you for your business and we hope you choose to stay with us again.

10/10 Excellent

scott d, Stafford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!
Response from Andrew on Nov 4, 2023
Thank you, Scott.

6/10 Okay

Tracy A

Stayed 1 night in Oct 2023
Response from Andrew on Nov 2, 2023
Thank you for the feedback.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great experience!
Great check-in,service and clean!
Stayed 1 night in Oct 2023
Response from Andrew on Oct 24, 2023
Susan, thank you very much for your review and for your business. Regards,

10/10 Excellent

George C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms.
Stayed 3 nights in Oct 2023
Response from Andrew on Oct 24, 2023
Thank you very much for your response, George. We hope you return to our property in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Andrew on Oct 17, 2023
Thank you very much for your feedback, Mark. And thanks for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Super location - close to shops and restaurants. All the staff was helpful and friendly.
Stayed 2 nights in Oct 2023
Response from Andrew on Oct 10, 2023
Thank you very much for your feedback and for staying with us.

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very noisy. Street noise and from business below. This noise intrusion lasted until about 1:00am. I also thought the price of the room was on the high side for the accommodations. Otherwise the staff service was great and the room clean.
Stayed 1 night in Oct 2023
Response from Andrew on Nov 2, 2023
Thank you for the feedback.

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from Andrew on Nov 2, 2023
Thank you for the feedback.

10/10 Excellent

Richard

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great, just falling behind on cleaning
The pool is something we look forward to. It was pretty cloudy. We then looked at the dry-erase board. Either it isn't being kept up to date on the board, or the pool really isn't being monitored, but the dry erase board said the last time the pool had attention from an employee was September 5th. It was currently October 2nd. The month-long neglect might have explained the visible particles floating in the pool. In the pool room, the air return vent in the ceiling was 50% covered by dust (at best), or mold (at worst). Courtyard, don't neglect the pool facility! No safe in room/closet from what I can tell. Not the biggest, especially since that is communicated to you when reviewing amenities. No microwave either, perhaps there is one in the lobby. Everything else was great, and everyone who works here is friendly as usual. It really feels like "home" out of all the hotels we stay at. Breakfast note: Latte and Mocha are not mutually exclusive. I understand kitchen/bar staff aren't really starbucks employees. It really confused them when we wanted mocha flavor/syrup added to a latte. They were certain those were mutually exclusive menu items and you either ordered a latte, or you ordered "The Mocha". lol, no points off here.
Stayed 1 night in Oct 2023
Response from Andrew on Oct 10, 2023
Hello Richard, thank you very much for the detailed feedback. The pool does indeed get a little cloudy for a couple of days after the addition of the cleaning chemical (called a "bromine shock") until the solution dilutes evenly throughout the pool. A bromine shock was approximately 24hrs before your stay. But all of this and the other details will be very helpful going forward. Thank you for your business and loyalty.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Andrew on Oct 4, 2023
Thank you very much for your feedback, Paul. We hope to have you stay with us again.

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities
AC Did not work, temperature was over 80 degrees in the room at one point, we called to front desk and they made zero attempts to fix and offered to bring a fan to the room at one point but never did
Stayed 1 night in Sep 2023
Response from Andrew on Oct 4, 2023
Lance, thank you very much for your feedback. We're sorry that this aspect of your stay was less than satisfactory, and management is currently looking into how this maintenance concern was handled. Regardless, thank you kindly for your business.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew on Sep 8, 2023
Thank you very much for your review, Christopher. And, on behalf of the whole Courtyard team, thank you for staying with us.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023
Response from Andrew on Sep 6, 2023
Thank you for your review Joyce, hope to have you stay with us again if you find yourself in the area.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew on Sep 6, 2023
Many thanks for your review, Christine. We appreciate it and are glad you enjoyed your stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew on Sep 6, 2023
Thank you very much for staying with us, Michael. We were happy to have you and hope to see you again in the future.

8/10 Good

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrew on Aug 30, 2023
Stacey, thank you very much for your review of your recent stay. We very much appreciate your feedback and your business.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrew on Aug 30, 2023
Thank you very much for your review, David. We're glad your stay with us was a pleasant one and hope you choose to stay with us again if you find yourself in the area.

10/10 Excellent

Jacqueline

Stayed 2 nights in Aug 2023
Response from Andrew on Aug 30, 2023
Jacqueline, thanks so much for your feedback. Thank you for staying with us and we hope to see you back again in the future.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Marriott. The check in was great and offering valet parking for $14.00 was a nice convenience. Room was spacious and clean.The location is amazing
Stayed 1 night in Aug 2023
Response from Andrew on Aug 19, 2023
Thank you very much for taking the time to leave a review, Kathleen. We hope you get the chance to stay with us again in the future.

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andrew on Aug 19, 2023
Thank you very much for your review, Shanice. Hope you stay with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Stay
Staff was pleasant and welcoming. We chose to use the valet parking option at check in. Location is excellent. So much within walking distance so we didn’t need to drive during our one night stay. Amenities were appropriate and met all of our needs. Room was clean. Lightning in the room was minimal which was fine for most things but too dark to dig into luggage and search for items. Shower had little pressure and most of the water sprayed out the spigot for the tub. All in all we enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Andrew on Aug 15, 2023
We thank you for your feedback and your review, and we are very glad that you enjoyed your stay. In the future, please let us know of any maintenance-related issues (tub spout etc) that we can resolve for you, we would be happy to assist. Again, thank you so much and we hope to see you back again in the future.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
OK, but parking is trouble
Parking was a problem. No valet came out at all.
Stayed 1 night in Aug 2023
Response from Andrew on Aug 11, 2023
Hello Richard, thank you for leaving feedback and we're glad you enjoyed your stay. Just to clarify, we do not have outdoor valet staff because our front desk staff doubles as valets. As we explained at check-in, valet pickup and drop off is at the front desk. Thank you for your business and we hope to see you again in the future.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Not the fault of the property, but there were obviously multiple loud gatherings among guests that went well into the early morning.
Stayed 1 night in Jul 2023
Response from Andrew on Aug 11, 2023
Good afternoon, Michael. We were very sorry to hear that you were disturbed by other guests in the vicinity of your room. In the future, please lodge a noise complaint with the front desk so that we can respond to any excessive noise by your neighbors. Thank you for staying with us and we hope to see you in the future on a quieter evening.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in and lovely location. Clean rooms. We love it!
Stayed 1 night in Jul 2023
Response from Andrew on Jul 25, 2023
Thank you so much for your review, Alicia. We're glad you enjoyed your stay!