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Reviews of Haus St.Anton

2.5 out of 5
Haus St.Anton
9515 Toyosato, Nozawaonsen, Nagano

Reviews

9.8

Exceptional

Rating 10 - Excellent. 9 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Misa T on Mar 10, 2020
Thank you for staying with us and also taking your time to review on your stay. We genuinely are concerned about customer satisfaction and are working our best to deliver the service. Please contact us directly if you have any comment as we hope to aim for your 5 stars review.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
Overall the accomodation, food and service was exceptional. The only think that was average was the onsen in the hotel. Otherwise no complains. Will stay here again if back in the area.
Stayed 3 nights in Jan 2020
Response from General Manager of Haus St. Anton on Feb 5, 2020
Dear Chris, thank you for staying with us and also taking your time to review on your stay. We genuinely are concerned about customer satisfaction and are working our best to deliver the service. In regard of our onsen, we are working on refurbishing our facility We are glad that you're satisfied with our service and we look forward to welcome in you in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay at Nozawaonsen
The owners go above and beyond to make your stay enjoyable. On my first night, I was struggling finding a place for dinner. The owner went out in the rain to take me to a restaurant and ensure I will be well taken care of. They speak English and French. The breakfast is delicious. Also, they offer a discount for rental and ski lift tickets. I will go back in a heartbeat!
Stayed 2 nights in Mar 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay in a great ski town!
We had a wonderful vacation in Nozawa Onsen, at staying at St. Anton definitely contributed to that! Everyone there are so pleasant and generous and helpful and genuinely kind. The location is right in the middle of town as well as an easy walk to the slopes. We had breakfast every morning at the inn and it was delicious. We would 100% recommend staying at St. Anton and would like to say “Thank You So Much” one more time to everyone there!
Stayed 3 nights in Mar 2019

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haus!!
Great location and close to ski slopes. Onsen within hotel is amazing. Breakfast is incredible! Staff we always helpful! If you stay at this hotel you can get 30% off ski rentals!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helped to get all of our travel/lift passes/rental etc sorted. Breakfast every morning was also great.
Stayed 3 nights in Jan 2019
Response from General Manager of Haus St. Anton on Feb 15, 2019
Thank you very much for choosing Haus St. Anton and also taking your time to leave us a feedback. We are glad to hear that you are satisfied with our service and the breakfast. We strive to provide the best service we can. We hope to welcome you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit pricey but in a great location. Rooms are very nice and the staff are very helpful.
Stayed 1 night in Jan 2019
Response from General Manager on Feb 15, 2019
Thank you very much for your review of your recent stay at our hotel. I greatly appreciate your comments about price of the room that need updating. I'm glad to hear that our staffs had proven helpful to you. Your feedback is extremely valuable to us, as we strive to improve everyday. We look forward to welcome you back again in the near future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Haus St. Anton
Our trip was fabulous. We highly recommend Haus St. Anton. I never write reviews but was compelled to after the wonderful service and treatment we received. When there weren’t any taxis available and we feared we would miss our train back to Tokyo, the owner, without hesitation, kindly offered to drive us and our 1-year-old to the station. It is not a short trip either! We can’t wait to return! The accommodations are cute and cozy and make for the perfect ski weekend. The little coffee shop attached is delicious too!
Stayed 2 nights in Jan 2019
Response from The Management Team on Feb 12, 2019
Dear Matthew, Thank you for staying with us and also taking your time to review on your stay. We genuinely are concerned about customer satisfaction and are working our best to deliver the service. We are glad that you're satisfied with our service and we look forward to welcome in you in the future. Sincerely, The Management Team

8/10 Good

TSUYOSHI

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

YUN CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with friends.
Stayed 4 nights in Mar 2019

10/10 Excellent

YUN CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great everything here. Can’t be better. Excellent !
Stayed 2 nights in Mar 2019