Terrace/patio
Check availability

Reviews of Sonesta Simply Suites Nanuet

2.5 out of 5
Sonesta Simply Suites Nanuet
20 Overlook Blvd, Nanuet, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1004 reviews" "
Rating 8 - Good. 310 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Coqui

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from CD on May 8, 2024
We're glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in May 2024
Response from CD on May 7, 2024
Thank you for taking the time to leave us a nice review. We're happy to know that you had a positive experience with us. We hope to see you soon.

10/10 Excellent

RICHARD ARJUN

Liked: Cleanliness, property conditions & facilities
Excellent place.
Stayed 28 nights in Apr 2024
Response from CD on May 7, 2024
Thank you for taking the survey and for giving us a great review. Thank you for your business and we hope to see you again soon.

10/10 Excellent

Ixsa, Sicklerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CD on May 7, 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from CD on May 7, 2024
Thank you for taking the survey and for giving us a great review.

8/10 Good

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and knowledgeable.
Stayed 1 night in May 2024
Response from CD on May 6, 2024
Thank you for your kind words. We're glad to hear you had a positive experience with us and value the time you took to provide feedback.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
J
Stayed 1 night in Apr 2024
Response from Rick on May 2, 2024
Thank You!

2/10 Terrible

heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's start with the funny smell in the room when we arrived, and then the detail of waking up with ants crawling in the bed. The funny smell turned out to be a very toxic chemical that was sprayed (hotshot) liberally in the room before arrival to control the ant problem. Even so, the ants persisted crawling all over our luggage. Most disturbing was a truckload of men in the parking lot who were there when we arrived at 8 pm, and who were still there when we checked out prematurely at 10 am. By then they were extremely inebriated, dancing shirtless and blasting explicit music. We also witnessed them peeing in the parking lot. The worst of it was when we asked about this at the front desk. The gentleman working there was extremely dismissive when we (as two women) expressed that we felt unsafe. His main response was to simply ask if the men had directly approached us. Our feeling was that it could turn into a dangerous situation. Do we, or other travelers, have to be physically hurt before action is taken by the hotel? We asked if he felt that this was acceptable behavior and were again dismissed. I strongly recommend that you think twice about staying here.
Stayed 2 nights in Apr 2024
Response from CD on May 2, 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart, and we will look into each issue that you have noted in attempt to correct and improve our hotel.

10/10 Excellent

Balaji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Mar 2024
Response from CD on May 2, 2024
Thank you for your kind words. We're glad to hear that you had a positive experience with us and value the time you took to provide feedback. We hope to see you again soon.

10/10 Excellent

Ann, Seabrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable sleeping arrangements!!!
Stayed 1 night in Apr 2024
Response from CD on May 1, 2024
Thanks for your great review. We are happy to know that you had a positive experience with us.

8/10 Good

Hector, Lake ronkonkoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CD on May 1, 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CD on Apr 26, 2024
Thank you for taking the survey and we sincerely apologize for the inconvenience you have experienced.

10/10 Excellent

Debra L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CD on Apr 21, 2024
Thank you for taking the survey. We're glad to know that you had a positive stay with us. We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024
Response from CD on Apr 19, 2024
Thank you for taking the time to leave us a great review. We're glad to know that you had a positive experience with us. Your feedback is appreciated, and we definitely will share this with the team. We hope to see you again soon!

8/10 Good

Jessica, Spring Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfy
Stayed 2 nights in Apr 2024
Response from CD on Apr 17, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. We're glad to hear that cleanliness and being comfortable were your particular highlights. We hope to see you again soon.

4/10 Poor

Jacob

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had not been cleaned since the last occupant checked out so I had to be given another room.
Stayed 1 night in Apr 2024
Response from CD on Apr 17, 2024
We sincerely apologize for the issue you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Excellent

joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CD on Apr 12, 2024
Thank you for taking the survey. We are glad to know that you had a positive with us. We hope to see you again soon!

10/10 Excellent

RICHARD ARJUN

Stayed 4 nights in Apr 2024
Response from CD on May 1, 2024
Thanks for taking the survey. We're glad to hear you had a positive experience and value the time to take the survey.

2/10 Terrible

sandra

Traveled with partner
Disliked: Staff & service, amenities
On the following day I asked if they were going to clean the room. I was told by the staff and the regular worker that they clean the rooms once a week. The manager then told me that he had told me at check in. I told him that wasn’t correct. His staff then threw the policy at me. I told her I didn’t need it. They threatened to call the police on us. They told us to leave the property. We were onour way to an event. I called Expedia because I didn’t feel comfortable staying there not to mention concern about my belongings. I asked for clean towels I was told to bring the dirty ones down to the front desk then we can get fresh ones. I literately had to leave the hotel because of the stress not to mention uncomfortable
Stayed 2 nights in Mar 2024
Response from CD on Apr 9, 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Thank you for sharing with us.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CD on Apr 9, 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Poor

Dina-Michele

Stayed 1 night in Apr 2024
Response from CD on May 1, 2024
Thanks for taking the survey.

6/10 Okay

Michael

Disliked: Cleanliness
Room had a bad musty odor, I had to go out and get air freshener to mask the smell. No dish soap, no dishwashing soap, rusting radiator with old pistachio shells inside the vent. One remote for two tvs, chipped/peeling furniture. Broken recliner. There is no attention to detail. No staff around. Had to wait 10 min at front desk for assistance…
Stayed 1 night in Apr 2024
Response from CD on Apr 9, 2024
Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
It was decent.
Stayed 2 nights in Mar 2024
Response from CD on Apr 9, 2024
Thanks for taking the survey and for staying with us. We hope to see you again soon.

10/10 Excellent

RICHARD ARJUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 11 nights in Mar 2024
Response from Rick on Apr 5, 2024
Thank you for taking the survey! we hope to see you again.

10/10 Excellent

RICHARD ARJUN

Liked: Staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 4 nights in Mar 2024
Response from Rick on Apr 8, 2024
Thank you for taking the survey!

8/10 Good

Frans

Stayed 1 night in Mar 2024
Response from Rick on Apr 25, 2024
Thank you for taking the survey!

2/10 Terrible

OTF

Traveled with partner
Disliked: Cleanliness
Front desk guy was very mean
Stayed 1 night in Mar 2024
Response from Rick on Apr 2, 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care

6/10 Okay

Gary

Disliked: Cleanliness, property conditions & facilities
Cleanliness was questionable. Had to have my room changed as bathroom towel rack had been broken prior to my checkin with towels on the floor and the replacement room had a bed not properly made and a pillow case with what looked like a blood stain. Would not stay there again as now I wouldn’t trust its upkeep.
Stayed 1 night in Mar 2024
Response from Rick on Apr 2, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

6/10 Okay

Carlos

Stayed 1 night in Mar 2024
Response from Rick on Apr 2, 2024
Thank you for taking the survey!

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from CD on Mar 25, 2024
We are very happy that you were satisfied with your stay with us, and that cleanliness was a particular highlight. This will definitely be shared with our team. Thanks again and we hope to see you again soon.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Better than I expected, but not that modern. No usb ports.
Stayed 2 nights in Dec 2023
Response from CD on Mar 21, 2024
Thank you for giving us a nice review and for staying with us. We hope to see you again soon.

10/10 Excellent

RICHARD ARJUN

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Mar 2024
Response from CD on Mar 21, 2024
We are glad to hear you had a positive experience and value the time you took to provide feedback. We hope to see you again soon!

10/10 Excellent

RICHARD ARJUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 27 nights in Feb 2024
Response from cd on Mar 18, 2024
We are thrilled that you were satisfied with our services. Your feedback is very much appreciated and we hope to be of help again soon.

10/10 Excellent

Ritchy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time over here I like it. It so quiet, the room is clean , no smoking inside the room. I love it .
Stayed 2 nights in Mar 2024
Response from cd on Mar 18, 2024
Thank you for taking the time to leave us a wonderful review. We're glad to know that you had a positive experience with us. We hope to see you again soon!

8/10 Good

Patrick, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay and everything met me expectations
Stayed 2 nights in Feb 2024
Response from cd on Mar 18, 2024
We are so happy to hear that you enjoyed your stay with us and that being comfortable was the highlight of your stay.

8/10 Good

Ronald

Traveled with pets
Liked: Cleanliness, staff & service
Basically clean but worn. Smell was antiseptic in nature. Amenities were good but nit excellent. Again, ok but a bit worn and threadbare.
Stayed 1 night in Mar 2024
Response from CD on Mar 15, 2024
Thank you for taking the time to leave us a review. Your feedback is valuable and we're always striving to improve. We hope to see you again!

6/10 Okay

Beth

Stayed 1 night in Mar 2024
Response from Rick on Apr 2, 2024
Thank you for taking the survey!

10/10 Excellent

ILHO

Stayed 1 night in Mar 2024
Response from Rick on Apr 2, 2024
Thank you for taking the survey!

10/10 Excellent

Shemekua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, both at check-in and check out, was so friendly and overall i enjoyed my stay. I would definitely return or recommend to others
Stayed 1 night in Mar 2024
Response from CD on Mar 7, 2024
Thank you for your kind words. We're glad to hear you had a positive experience and that you have enjoyed your stay. I will definitely share this with our team. We hope to see you again soon!

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice room for the price. Would definitely stay here again or another one of your establishments.
Stayed 1 night in Feb 2024
Response from CD on Mar 7, 2024
We're thrilled that you were satisfied with our services. Your feedback is very much appreciated. We hope to see you again soon!

10/10 Excellent

Sharde

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from CD on Mar 4, 2024
Thank you for taking the time leave us a great review.. We're glad to know that you had a positive experience with us. We hope to see you again soon!

8/10 Good

MA CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CD on Feb 27, 2024
Thank you for giving us a great review and thanks for staying with us. We hope to see you soon!

4/10 Poor

Maria, Brooklyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff doesn’t care about autistic young men and serious illnesses such Cancer. Lied about not having another room with a bathtub for my family take a bath. Until I contacted Expedia customer service, they were able to find a room with a tub. Called the General manager next morning asking for a late check out since we had to move our stuff by ourselves from one room to another’s he argued about loosing money with us because the original room was not rented. Nasty nasty staff.
Stayed 1 night in Feb 2024
Response from CD on Feb 23, 2024
We sincerely apologize for the issues you experience during your stay. Your concerns will be shared with the team. Rest assured, your comments are taken to heart, and we will look into each issue that you have noted in an attempt to correct and improve our hotel.

6/10 Okay

Rebecca jean

Disliked: Staff & service
I dislike that they only clean every 8 days if you’re doing 7 days and your towels are dirty you have to stay with that and it’s not nice at all
Stayed 8 nights in Feb 2024
Response from Rick on Feb 22, 2024
I apologize there was a miscommunication, as an extended stay we do not have daily housekeeping however, we have fresh towels readily available at the front desk.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rick on Feb 22, 2024
Thanks for taking the survey!

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CD on Feb 20, 2024
Thank you so much for the great feedback. We hope to see you again soon.

2/10 Terrible

Eli

Traveled with group
Disliked: Cleanliness, staff & service
Staff very not professional! They have zero interest in helping or accommodating you.
Stayed 1 night in Feb 2024
Response from CD on Feb 20, 2024
We are truly sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our staff to prevent this from happening in the future. We hope you'll consider staying with us again.

10/10 Excellent

ANNA, MAHOPAC

Stayed 1 night in Feb 2024
Response from CD on Feb 20, 2024
Thank you for giving us a great review.

10/10 Excellent

Kecia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They never disappoint.
Stayed 3 nights in Feb 2024
Response from CD on Feb 20, 2024
Thanks for a wonderful feedback. We hope to see you again soon.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CD on Feb 12, 2024
Thank you for taking the survey. We hope to see you again soon!