SureStay Hotel by Best Western Castro Valley

Photo gallery for SureStay Hotel by Best Western Castro Valley

Featured Image
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Hotel by Best Western Castro Valley

SureStay Hotel by Best Western Castro Valley

2.5 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

Explore the area

  • Popular LocationGolden Tee Golfland3 min drive
  • Popular LocationHayward Japanese Gardens4 min drive
  • Popular LocationAlex Giualini Plaza Park5 min drive
  • AirportOakland, CA (OAK-Oakland Intl.)13 min drive

Choose dates to view prices

About this area

Castro Valley

Located in Castro Valley, SureStay Hotel by Best Western Castro Valley is on the Strip and near the airport. Golden Tee Golfland and Chouinard Vineyards are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Diablo Foothills Regional Park and Hayward Japanese Gardens. Looking to enjoy an event or a game while in town? See what's happening at Oracle Arena or RingCentral Coliseum. Spend some time exploring the area's activities, including winery tours.

What's nearby

  • Golden Tee Golfland - 3 min drive
  • Hayward Japanese Gardens - 4 min drive
  • Alex Giualini Plaza Park - 5 min drive
  • Hayward City Hall - 5 min drive
  • California State University East Bay - 9 min drive

Getting around

  • Castro Valley Station - 2 min drive
  • Coliseum Station - 12 min drive
  • Oakland Intl. Airport (OAK) - 13 min drive

Restaurants

  • The Burrito Shop — 20 min walk
  • Top Thai — 20 min walk
  • Jack in the Box — 3 min drive
  • Chef's Experience China Bistro — 4 min drive
  • Kokyo Sushi Buffet — 4 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel in Castro Valley with free parking
This smoke-free hotel features a 24-hour front desk, free self parking, and free WiFi in public areas. All 48 rooms provide free WiFi and free wired Internet, LED TVs with satellite channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include coffee makers, free local calls, and ironing boards.
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:00 AM

Family friendly

  • Microwave
  • Refrigerator

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Turndown service

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 5:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
An adult age 18 or older must assume all liability for the booking

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 132 out of 509 reviews
5 - Excellent 26%
Rating 4 - Good. 220 out of 509 reviews
4 - Good 43%
Rating 3 - Okay. 85 out of 509 reviews
3 - Okay 17%
Rating 2 - Poor. 46 out of 509 reviews
2 - Poor 9%
Rating 1 - Terrible. 26 out of 509 reviews
1 - Terrible 5%

3.8/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service
Disliked: Amenities
The windows are covered with blinds so if you want privacy, then you have a dark room. I prefer curtains during the day with darkening drapes drawn at night. The TV service had limited channels. Due to Covid, the continental breakfast came in a bag. Everyday the exact same foods were in the bag instead of mixing it up. Safeway supermarket is across the street which is a perk.
Stayed 8 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wish I could give a good review. Front desk staff was good. But rooms were not. I reserved two. One smelled bad and the other one worse. It smelled line someone had cooked fish inside the room. We really tried to make it work. Spread lysol and disinfectant. Wiped everything with disinfectant towels. We had to check out after the first night. The rooms looked and smelled dirty. The towels we used to clean were filthy afterwards.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. The rooms are comfortable and clean. There are some restaurants across the street, and it’s close to the freeway.
Stayed 1 night in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, it's a walking distance to a grocery store, restaurants and fast foods. Easy access to the freeway.
Stayed 2 nights in Sep 2021