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SureStay Hotel by Best Western Castro Valley

Photo gallery for SureStay Hotel by Best Western Castro Valley

Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Hotel by Best Western Castro Valley

SureStay Hotel by Best Western Castro Valley

2.5 star property

7.6/10 Good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

Explore the area

  • Popular LocationLake Chabot Spa4 min drive
  • Popular LocationHayward Japanese Gardens4 min drive
  • Popular LocationLone Tree Cemetery6 min drive
  • AirportOakland, CA (OAK-Oakland Intl.)18 min drive

Room options

About this area

Castro Valley

Located in Castro Valley, SureStay Hotel by Best Western Castro Valley is on the Strip and near the airport. Lake Chabot Spa and Chouinard Vineyards are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Diablo Foothills Regional Park and Hayward Japanese Gardens. Looking to enjoy an event or a game while in town? See what's happening at Oracle Arena or RingCentral Coliseum. Spend some time exploring the area's activities, including winery tours.
Visit our Castro Valley travel guideOpens in a new window
Map

What's nearby

  • Golden Tee Golfland - 3 min drive
  • Lake Chabot Spa - 4 min drive
  • Hayward Japanese Gardens - 4 min drive
  • Alex Giualini Plaza Park - 5 min drive
  • Lone Tree Cemetery - 6 min drive

Getting around

  • Castro Valley Station - 4 min drive
  • Oakland-Jack London Square Station - 17 min drive
  • Oakland Intl. Airport (OAK) - 18 min drive

Restaurants

  • Lucca's Italian Delicatessen - 3 min drive
  • Portales Taqueria - 3 min drive
  • Denica's - 3 min drive
  • Chef's Experience China Bistro - 4 min drive
  • Haha Sushi Ramen - 4 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel on the Strip
SureStay Hotel by Best Western Castro Valley provides everything you need. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Breakfast (surcharge) and a 24-hour front desk
  • Guest reviews speak well of the helpful staff and location
Room features
All 48 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:00 AM

Family friendly

  • Microwave
  • Refrigerator

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

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Castro Valley
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Guest rating 3.5+
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Hotel
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Air conditioned
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Parking included
Parking included
Business friendly
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2 star
2 star

Policies

Check-in

Check-in from 3 PM - 5:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is SureStay Hotel by Best Western Castro Valley pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Feb 11, 2023 start from $90.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Castro Valley?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in is from 3 PM - 5:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Castro Valley?

Check-out is at 11:00 AM.

Where is SureStay Hotel by Best Western Castro Valley located?

Situated on the Strip, this hotel is within 3 mi (5 km) of Hayward Japanese Gardens, Eden Medical Center, and Lone Tree Cemetery. Golden Tee Golfland and Alex Giualini Plaza Park are also within 3 mi (5 km). Castro Valley Station is 29 minutes by foot.

Can I cancel my reservation for free at SureStay Hotel by Best Western Castro Valley and receive a full refund?

Yes, SureStay Hotel by Best Western Castro Valley offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western Castro Valley cancellation policy on our site for more details about any exclusions or requirements.

SureStay Hotel by Best Western Castro Valley Reviews

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 572 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 235 out of 572 reviews" "
" "8 - Good 41%
Rating 6 - Okay. 90 out of 572 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 50 out of 572 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 32 out of 572 reviews" "
" "2 - Terrible 6%

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.3/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff.very professional
Stayed 1 night in Jan 2023

2/10 Terrible

Todd

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was awful and rude. The room smelled like cigarettes and they wouldn’t do anything about it. The room was dirty and very sub par. The breakfast was a joke. I will never stay there again.

8/10 Good

MELVYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is friendly.
Stayed 2 nights in Nov 2022

2/10 Terrible

Sarah

Stayed 1 night in Sep 2022

10/10 Excellent

ANDREW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot by the freeway! Good rate too!
Stayed 2 nights in Sep 2022

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No pool, very limited continental breakfast, limited dining in surrounding area.
Stayed 3 nights in Sep 2022

10/10 Excellent

Tressa

Stayed 1 night in Sep 2022

10/10 Excellent

Angelina

Stayed 1 night in Sep 2022

6/10 Okay

paul

Business traveler
Liked: Cleanliness, staff & service
All could be better
Stayed 1 night in Sep 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Aug 2022