From the moment we drove up, we were greeted with excellent customer service! The lobby was warm and welcoming. The front desk staff is professional, knowledgeable, and pleasant. Our room was clean and cozy. Our one drawback was the view, which was the balcony of the neighboring room. On our next visit, which there will be, we will opt for a Bay view. This visit was prompted by our attendance at the New Year's Eve late show at Yoshi's, which is another of our Oakland favorites. One can literally see the front of the hotel from the dining area at Yoshi's. The venue is within very easy walking distance. Definintely a draw for repeat visits!