Ratings based on 1,604 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Oakland Harbor/Estuary

Posted Jun 2, 2017
Perfect location. Trains and ships and yachts and sculling teams. Wonderful soundproofing(train whistles were romantic not disturbing)
Comment from Hotel Management
Jun 4, 2017 by Bryan , Hotel Management
Hello Traveler, Thanks for the great support and 5 star review. I am glad to hear you had a wonderful time. I hope to see you next time. Bryan Osaki Hotel Manager Waterfront Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Love the Waterfront Hotel!!!

Posted May 30, 2017
Pros: Great view being right on the water. Nice brisk walk in the morning then warming up by the fire near the front lobby with a hot cup of coffee.
Cons: We were told the hotel has been around since the 1950's. Lot's of character right smack dab in the middle of Jack London Square.
Location: We walked over to the hotel Cafe for breakfast than took a little stroll down the square. Took a pic with Jack London himself out by the water.
Waterfront Hotel was a great experience!!! From the time we drove up we were greeted by the valet. A very nice gentleman named Stan. Very friendly and accommodating. My wife and I drove two cars having to split duties with both parties running about the same time. Stan gave us information about a couple of local restaurants and even gave us a complimentary valet for one of the cars. Nice way to start the Memorial Day weekend off.
Comment from Hotel Management
Jun 21, 2017 by Chris, Hotel Management
Dear Stace&Mak, Thank you for staying with us and for recognizing the amazing work of our Stan and the rest of our team. We encourage all of our guests to enjoy their experience with us each time they come for a visit. We'd love for you to come back again and recreate the wonderful stay you just had. All the best, Chris
2 out of 5
by A verified traveler from Southern California

It has a beautiful location

Posted May 29, 2017
The food isn't very good. The toilets take 2 to 3 flushes and it's still not clean!. Finally, if your going to advertise a waterfront View, I should get one for the price I paid for my stay. The only view I got was the building across the street.
Comment from Hotel Management
Jun 1, 2017 by Chris, Hotel Management
Dear Vincent, Thank you for staying with us. We apologize the views didn't meet you expectation but certainly hope you enjoyed our team and services. Thanks for giving us and try . We'll also pass your comments along to our restaurant partner , Lungomare. All the best, Chris
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 27, 2017
Confortable stay, nice clean hotel and helpful stuff The train that pass by at anytimet of day, that's a problem but the hotel provided earplugs for light sleepers and helps a lot Great experience we will stay again
Comment from Hotel Management
May 30, 2017 by Chris, Hotel Management
Dear Traveler, Thanks for your 5 star review of The Waterfront Hotel. Our team is always happy to help create memorable experiences for you. We'll be on the lookout for your next visit with us. All the best, Chris
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
This is a great location for taking the ferry to San Francisco, restaurants, and the farmer's market (including crepes) on Sunday morning and nearby coffee shops. The room was very spacious and comfortable. But if you need a very quiet place, you may not want to be there on Friday night as there was a band playing close by. Also, a nearby train is somewhat loud, but that didn't bother us during the night.
Comment from Hotel Management
May 18, 2017 by Chris, Hotel Management
Dear Traveler, Thank you for selecting The Waterfront Hotel for your vacation destination. We are so happy you made this your home away from home for a little while. We look forward to seeing you again when your travels bring you back to the Bay Area. All the best, Chris
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Wonderful

Posted May 8, 2017
Adorable, great service. Definitely the place to stay in Jack London Square.
Comment from Hotel Management
May 10, 2017 by Bryan, Hotel Management
Hey Carly, Thank you for the great comments. We are happy to hear you had a great time. See you next time. Bryan Osaki Hotel Manager Waterfront Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Nice hotel, staff, room clean

Posted Apr 25, 2017
Had a great time at Waterfront Hotel, we where celebrating our anniversary, love the places to eat. The staff was great. We ate at Scott restaurant food was excellent , The evening walks where very relaxing.
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
Dear Norma, Thanks for staying with us. We appreciate your kind words about our staff and hotel. We love reading about your experience and happy we were a part of something special. Now that you know where we are, there's no excuse not to stay with us again! All the best, Chris
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington DE

Jack London Square Hotel

Posted Apr 19, 2017
Pros: convenient location to Jack London Square - right on water.
If you want to stay in Jack London Square, this is the hotel for you. It is also right next to the ferry to San Francisco so a very convenient, economical, and fun hotel if you don't want such an expensive hotel bill. Only draw back is the train horn through the night. You only hear it if you are awake. They provide ear plugs and it isn't that bad especially if you are bayside. Hotel staff so friendly. We got a great deal using my expedia points.
Comment from Hotel Management
Apr 20, 2017 by Chris, Hotel Management
Dear K, Thanks you so much for your review of our hotel. Our team does their best to make our guests feel at home and create lasting memories. As you point out, our position right on the water and in the heart of Jack London Square makes staying with us an easy decision. Come back and see us soon. All the best, Chris
4 out of 5
Recommended
for Everyone
by A verified traveler

Acessible

Posted Apr 18, 2017
Good location without paying the high price. Fantastic bell hop service. This team really goes above and beyond. The place is noisy being so close the railroad tracks.
Comment from Hotel Management
Apr 20, 2017 by Chris, Hotel Management
Dear Traveler, Thank you for the great review of our hotel and the service our team provided. We're always happy to know we were able to help make your stay memorable. Please come back and see us again. All the best, Chris
4 out of 5
Recommended
for Couples
by A verified traveler from Provo, UT

Nice hotel but...

Posted Apr 18, 2017
Pros: The room was spacious and clean.
Cons: Lower cost parking.
Location: Jack London Square is somewhat run down from what it used to be, but having the hotel next door to the ferry makes going to San Francisco really easy.
We had a very nice experience at the Waterfront Hotel with 2 exceptions. Parking is expensive unless you use public parking 2 blocks away (which doesn't open early on Sundays). Jack London Square not much of a destination as it was in years past which make the location less desirable than it was in years past.
Comment from Hotel Management
Apr 19, 2017 by Chris, Hotel Management
Dear Marc, Thanks for the 4 Star review of our hotel. We appreciate you staying with us here at the Waterfront Hotel. The Ferry is a great benefit for our guests who want to explore San Francisco, but avoid the traffic. We happy you found that a plus during your stay with us. Please come back and see us again soon. All the best, Chris