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Reviews of Smile Hotel Naha City Resort

3 out of 5
Smile Hotel Naha City Resort
2-32-1 Kume, Naha, Okinawa Prefecture

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 156 reviews" "
Rating 8 - Good. 72 out of 156 reviews" "
Rating 6 - Okay. 43 out of 156 reviews" "
Rating 4 - Poor. 10 out of 156 reviews" "
Rating 2 - Terrible. 5 out of 156 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

C P Jackson

Liked: Cleanliness, staff & service

8/10 Good

Keungsyaa, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay 2 days for new year holiday
Although the hotel is not a new one, still with good service and many nice staff. Not too far from monorail station, but think twice if you carry lot of luggage, so driving is higher recommend to you.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.

8/10 Good

KIM, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay (I'd do it again)
I was on a trip to Okinawa and I had to make a last minute change to my itinerary when my original hotel plans fell through. I chose the Tokyo Dai-Ichi Hotel because there were other few choices left. However, I don't regret it. The hotel turned out to be a pleasant surprise. It's located in downtown Naha near the airport. There are a number of small bars and restaurants nearby convenient to anyone staying at the hotel. I reserved a non-smoking room and was quite pleased. It seems it was recently updated with new furniture and carpets and the bathroom was so clean you could eat off the floor. I don't know if my room is indicative of the other rooms but for a non-smoking room I was satisfied. The breakfast buffet was quite good, but it was geared toward Asian travelers so I could see Western travelers being turned off by it. The hotel staff was courteous and friendly and very accommodating. If there's any criticism I have, it's the language barrier. I don't speak Japanese and no one on the staff I encountered seemed to speak much English. Along with that, I couldn't find any English channels on the TV. However, with the free high speed Internet access and a VPN, I streamed programming to my computer so it wasn't a big deal to me. With the exception of one other guest I saw, every other guest was Asian so I suppose there's not much demand for English. If I return to Naha, I would strongly consider staying here again. Good value for the money.

10/10 Excellent

Michelle, Grand Canyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional Service, Great Breakfast
I was pleasantly surprised to learn the hotel is near an amazing Chinese-style park. It was also within walking distance of tourist attractions and the monorail. Everything was convenient and nice. The breakfast was amazing. I used to work in a hotel, and I can say from experience that they did everything right.

8/10 Good

Etsuko, Denver

Liked: Cleanliness, staff & service, room comfort
Can't beat this fabulous Naha City hotel!
I chose this hotel as a first night layover after landing at the airport after 9pm with rental car agencies closed and too far to travel to my final destination in northern Okinawa. Wanted something close to the airport, clean, efficient with a good rate. A breakfast the nice morning was an additional perk. The lobby and attendants were typical of a business hotel. The WiFi was very spotty but at this time it did not matter to me. The room was very small by U.S. standards but normal for a Japanese business hotel. The breakfast started at 6:30AM. Wow - was I surprised by this breakfast buffet! Beautifully presented with a nice assortment of western and Japanese favorites. A nice salad bar, pastries and breads, juices (tropical and local) and teas. Several types of individually ground coffee, with 2 espresso machines to fill your cup with your favorite espresso drinks. I work for a hospitality management company in the premier and lifestyle division of boutique hotels and I was very impressed. A colleague told me after my stay that the Dai-Ichi chains specialize in breakfasts as a nice amenity. I will return.

8/10 Good

Victor, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
The Hotel is situated close to the airport and is on a very good area where the places that I go to are nearby.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average hotel
Stayed in its small room. Room is pretty small, things are rather budget and show its age. Most notable is the tiny bathroom and aged decorations, which may give an impression of uncleanliness.

6/10 Okay

veikko, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Price
The room is what you expect it to be for the price. It is very comfortable and clean. The surrounding area is convenient but a little bit of a hike from Naha. The restaurant downstairs is expensive (dinner is 3,500YEN!!!)but very good. Overall it's good for the price.

6/10 Okay

T Cheng, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort
Although the hotel was just renovated in 2012, our room was not new and very small. We have requested for changing to a newer room and at first, the hotel was reluctant. After we negotiated with them for a few times, they eventually changed a newer room for us, but with 2 twin beds, which was not what we requested.

8/10 Good

Toffee, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long wait but very good service
Not too far away from the beach and the monorail station, very comfy bed, althought it took around 20 min for our check in cause they couldn't verify our reservation. But everything was fine at the end, would come back again if i am in town

8/10 Good

Steven, Atlanta

Liked: Cleanliness, property conditions & facilities
It was ok
Thought it will be more better than I've thought.This hotel could've been better tho, however, people staying at the hotel was extremely friendly, and beautiful. gift shop was great! people were very friendly there!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
贅沢豪華志向でなければ、絶対損はしないと思います
とても良かったです。 ・チェックアウトは11時ですが、午後9時45分の列車に合わせて、午後8時30分まで部屋を使わせていただきました。しかも、無料でした。3月初旬のシーズンオフであったということで、部屋が空いていたことも幸いしました。 ・レセプションの方々は、みんな親切でした。 ・今回の旅行では、シチリアでは4箇所に泊まりましたが、宿泊費は一番安かったですが、快適度も一番でした。

10/10 Excellent

sze wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

YASUHARU, 大阪市天王寺区

ランチはおすすめですね。
快適でした。 部屋のスリッパが使いまわしで、あまり好ましくありません。消毒済みの表示がないので 清潔なのかどうかわかりませんでした。なので 近くのコンビニでスリッパを購入しました。 ランチをいただきましたがとても充実していて、しかも美味しかったです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kangju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치빼고 전반적으로 좋음.
시설 깨끗하고 서비스도 괜찮음. 다만 번화가, 역이랑 거리가 꽤 떨어져 있음.

10/10 Excellent

JINHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

manami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
いまいちおしゃれじゃない
シミを見つけました。シーツに何ヵ所か

8/10 Good

Masahisa, 東京

Liked: Cleanliness, property conditions & facilities
ビジネスに良いかも？！
ビュッフェスタイルの朝食が大変美味しいかったですよ！

6/10 Okay

Chang Hwan

Liked: Cleanliness, property conditions & facilities
괜찮았어요~
번화가 옆에 있어서 시끄럽지 않고 조용했으면 국제거리와 차로 5~10분 거리여서 접근성은 좋았다. 걸어서 가면 15분 이상 걸리는 거리였음. 방은 전체적으로 청결했으나 조명이 하나가 나가서 조금 어두웠으며 침대가 조금 오래되서 그런지 전체가 그러지 않았지만 일부 부분에서 움직일때마다 소리가 나서 신경쓰였음 주차요금이 있지만 공간은 많아서 부족하지는 않았음.

6/10 Okay

Msahiko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Msahiko

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光に便利なホテル
国際通りにも近く、周辺には美味しいお店も多く便利な立地。 室内も清潔感あり、快適なホテルでした。

6/10 Okay

Keisuke, 日本

Disliked: Cleanliness, property conditions & facilities
まあまあです。
2泊しました。湯船がザラザラでした。 スタッフに伝えたら、2日目は綺麗になってました。 建物は新しくはないです。 駐車場は平面の為、24時間出し入れが可能ですので便利です。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
国際通りにも徒歩で行ける距離の便利なホテルでした。 1人部屋なので、狭めですが、セミダブルベッドで居心地はまずまず良かったです。

6/10 Okay

POK MAN, hong kong

房間比較小巧, 但整潔乾淨

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
予約について
チェックイン時に、フロントであなたの予約はありませんと言われました。 予約番号だけではなく、必ず予約の返信メールなどプリントして持参してください。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
空港からタクシーで１０分、レストランも充実
ゆいレール駅、国際通りからはやや距離があるが、空港からタクシーで10分、1000円程度のところにあるので、市内散策を目的としない滞在には便利。１階レストランは、ひじょうにリーズナブルな値段で、ビュッフェスタイルの夕食が食べられる。新鮮な刺身、サーロインステーキ等、品数もあり、味もよい。ゆったりしたテーブル配置なのも、くつろげる。部屋は、やや古さを感じるつくりであるものの、新しいチェーンホテルにはない老舗のよさがある。コンビニは徒歩２分のところにあり、便利。出歩かない滞在にはいいホテル。難点は、窓を開けるとマンションンに景観が塞がれ、カーテンを締め切らねばならないところ。

6/10 Okay

yiu pong

Disliked: Room comfort

6/10 Okay

suyeun, 서울

Liked: Property conditions & facilities, room comfort
저렴한 비즈니스 호텔이지만 가성비 괜찮음
괜찮은 일본의 비즈니스 호텔이네요 국제거리까지는 10분걸리는데 골목길이라 밤엔 어둡고 무서워요 ㅠㅠ

4/10 Poor

Pingfang, 台北

Disliked: Property conditions & facilities, room comfort
小而巧的飯店
房間很小，有點舊舊的，但該有的都有，若想省錢是個選擇

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮음
가격대비 좋음. 조식도 나름 괜찮고 깨끗하고. 단점이 있다면 주변에 먹거리가 거이없음. 뚜벅이 여행객은 모노레일까지 10~15분예상, 바로앞 비치까지 10분예상. 이외 나쁘지 않았음. 다시 간다면 한번 더 묶을 생각은 있음.

6/10 Okay

KEIJIRO, アルゼンチン

Liked: Cleanliness
Disliked: Staff & service, room comfort
部屋があまり広くない
駐車場代や延長やら、サービスを求めてるとコスパが悪い

10/10 Excellent

SOYOUNG

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Staff & service
立地も良く、部屋や設備、スタッフの対応は全く問題なく、ある意味無難なホテルでしたが料金面を考えると良いホテルだと思います

8/10 Good

ju

Liked: Cleanliness, staff & service, room comfort
조식이 맛잇음.
국제거리 및 유이레일 역과 약간 거리잇음. 밤에 도착해서 찾기가 조금 어려웟음. 그외에는 만족함. 조식이 아주 맛잇음.

2/10 Terrible

Yu Hang, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully not recommended
The overall experience is really bad. This was my 3rd day in Okinawa, and I checked in around 2100 with 2 luggage and 3 bags. When I entered the hotel by the main entrance, there was nobody try to assist me and I transfer those personal belongings on the hotel trolley by myself. Even when I walked to the reception with the trolley, the three receptionists watch me to act like a bell attendance without any assist. The corridor was full of cigarate smell and the washroom in my room is still wet. One of the lamp bulb was burnt. The housekeeping attendance was really impolite. On the 2nd day around 10:00 in the morning when I was still sleeping, my door was knocked and the housekeeping lady wanted to make up my room. I asked her to come later in English and she seems not so happy. This experience changed my feeling to the Japanese. My last few travel to Japan told me the Japanese was very nice, helpful and polite. But this hotel gave me the other dark side of the Japanese. I had never live in an hotel like this.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルのスタッフの方も親切にしてくださり、部屋は清潔感があり過ごしやすかったですが、部屋の照明の調節が分かりづらかったです。 朝食はたくさんの種類があるバイキングでとても美味しくいただきました！ 国際通りからも徒歩で遠くないので、また沖縄に行く際は利用したいです。

8/10 Good

Paul, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間面積比預期中大，下次會重臨。

4/10 Poor

Peggy (HKG)

Disliked: Staff & service, room comfort
not worthy
been 1 hour, still can't feel the air conditioning even though I selected 'high' button... thought is located near beach and surrounded by low-storey building, so, willing to pay USD30 more per night (more expensive than city-area hotel). Turned out, I can clap hands with guests from neighbouring building, dark and limited outside view in room.

8/10 Good

匿名

Liked: Staff & service, property conditions & facilities
福州園に近いホテル
禁煙4ベッドの部屋を利用しました。 掛け布団に汚れがありましたが、シーツは清潔でした。部屋は狭くベッドでいっぱいという感じ。室内は禁煙でしたが、一歩部屋を出るとかなりタバコ臭かったです。 朝食ビュッフェは、メニューが豊富でどれも美味しかったです。 台風で飛行機が飛ばず、急遽決めましたが、荷物を預かってもらえたり、スタッフの対応は印象の良かったです。

6/10 Okay

farah, Paris

Liked: Staff & service, room comfort
Correct
Hotel correct dans l ensemble.La salle de bain est vieilotte mais pour quelques jours ca passe. J ai trouvé le personnel assez froid et peu souriant. Assez cher pour le service proposé. Il est difficile a trouver en sortant du metro.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテル近くに沖縄らしさ満載の食堂あり！
歩いて５歩もかからない距離に、地元民のお気に入りらしい、シーブン（＝おまけ）満載のオキナワン食堂（名前は高良食堂）があります。メニューの豊富さ、食事の量、値段の安さ、どれをとっても”これぞ沖縄の食堂”と呼ぶにふさわしい食事処です。我が家は夫婦二人で締めて８００円。満腹度合い１２０％で、胃薬を飲みました。 あっ、もちろんホテル自体も快適ですよ！

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
국제거리 도보로...
국제거리랑 도보로 15분거리랑 주차 후 다니기는 편한데 직원이 그리 친절하지 않네요. 저희는 3명이 묵었는데 화장실이 두개여서 아침 저녁으로 붐비지 않게 잘 사용했어요. 대신 아침 청소하시는 분들이 문을 넘 꽝꽝 닫으셔서 충분한 수면은 취하지 못했네요. 가격대비 괜찮아요!!

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
フロント対応がさびしかった
過剰なサービスや笑顔は必要ありませんが、ビジネスといえども1泊お世話になるんですから対応は気になります。かなりドライと言うか、お客さんに関心が無いような印象すら受けました。 あと、禁煙ルームでなかったので仕方ないですが、部屋がタバコ臭すぎました。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort