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Reviews of Econo Lodge Inn & Suites Old Saybrook Westbrook

2 out of 5
Econo Lodge Inn & Suites Old Saybrook Westbrook
1750 Boston Post Rd, Old Saybrook, CT

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 364 reviews" "
Rating 8 - Good. 134 out of 364 reviews" "
Rating 6 - Okay. 72 out of 364 reviews" "
Rating 4 - Poor. 52 out of 364 reviews" "
Rating 2 - Terrible. 25 out of 364 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice one night retreat..quiet..room floors not carpet! Staff nice. Thank You
Stayed 1 night in Apr 2024
Response from Christina on Apr 17, 2024
Thanks for taking time to leave feedback, and we hope to see you next time your in the area!

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. The room was very clean except for a bit of mildew on the shower curtain edge. The beds were very comfortable and the room was good sized. Very convenient location near a supermarket, fast food (including Dunkin Donuts) and Kohls. Very easy on-off to I-95.
Stayed 1 night in Mar 2024
Response from Christina on Apr 3, 2024
Thank you so much for the positive review and we hope to be your first choice when you are in the area again. Feel free to make any suggestions about updates or anything that would make your stay better. Thanks again!

4/10 Poor

Anna

Business traveler
Disliked: Amenities, property conditions & facilities
Bathrooms were fine but rooms did not feel clean. There was hair on the pillow in one room. Website said they served breakfast but they do NOT. I tried to update my reservation and shorten by a day and customer support told me it would cost MORE than the day rate for a room to change the reservation- which feels redundant.
Stayed 3 nights in Mar 2024
Response from Christina on Mar 28, 2024
We apologize that your stay was not a better one and if you spoke to the front desk rather than the 3rd party, we could have helped you with your change of stay. Always feel free to reach out to the front desk or hotel staff with any concerns while staying at the property. We will make sure housekeeping is aware and keeps a better eye on the room conditions. Thanks for your feedback

10/10 Excellent

Lexi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved these property
Stayed 1 night in Mar 2024
Response from Christina on Mar 28, 2024
Thank you so much for your positive review and we look forward to seeing you again on your next trip!

8/10 Good

YONARA

Hj
Stayed 1 night in Mar 2024
Response from Christina on Mar 26, 2024
Thanks for the positive rating and we hope to see you again soon!

10/10 Excellent

Tammy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Christina on Mar 26, 2024
Thank you for taking time to leave a review and we hope to be your first choice in the area every time. Feel free to call or email any suggestions for updates or anything to make your stay better!

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Christina on Apr 17, 2024
Thanks for the 5 out of 5 rating. We hope to host you on your next trip!

4/10 Poor

Maria

Traveled with partner
Liked: Property conditions & facilities
had dirty sheets and dirty towels. it’s like no one even looked at them. they just fixed it and didn’t even bother cleaning them.
Stayed 3 nights in Feb 2024
Response from Christina on Mar 8, 2024
Sorry to hear that your stay was not a better one and apologies if something was looked over. We have an outside company for our linen and will be making a complaint with them for stained sheets and we will make sure housekeeping uses a keen eye to spot these things before guests arrive. Sorry again.

6/10 Okay

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at a lot of places like this at this price point from Cape Cod to the Canadian border therefore it's tough for me to complain. There are only three things I desire from a motor lodge: a level clean bed, a non-sticky floor and ample hot water for the shower. The Econolodge failed to deliver on the third criteria. The water wasn't cold but it never got hot. It was just a quarter-inch turn of the spigot short of a satisfactory bathing experience and in all my travels, this was the first time I have encountered consistent tepid water in the shower. This was no malfunction, you will not get hot water from these people. The hospitality industry weeps. Water down the coffee, skip the danish and corn flakes just don't go cheap on the hot water. While I'm at it, the fan in the heater unit also managed to be loud enough to drown out the TV but that was ok because you couldn't even get a movie channel anyway, just old sitcoms and local news. That was also a first. Usually you can get one movie channel even at the most frugal places. It's not a bad place, they just won't allow themselves to be good.
Stayed 3 nights in Feb 2024
Response from Christina on Feb 17, 2024
Thank your for leaving feedback on your recent stay with us and we are sorry that we did not meet your expectations. I believe the room you stayed in was 213 and if so we will have a plumber fix the water temp as we are required to have a safety in the handle so that it doesn't burn you, but it seems that is broken and the little plastic piece needs replacing. Apologies again, and we hope that we would have the opportunity to host you again.

10/10 Excellent

Berthold S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and reasonable
Stayed 2 nights in Jan 2024
Response from Christina on Feb 17, 2024
Thanks so much for the 10 rating and we hope to have you stay with us again in the future!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christina on Dec 14, 2023
Thank you for taking the time to leave a rating on your recent stay with us and we look forward to your next visit!

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
tidy and neat, easy to hear people in the other rooms, otherwise GOOD STAY
Stayed 3 nights in Nov 2023
Response from Christina on Dec 5, 2023
Thank you for leaving feedback on your recent stay with us! We hope that you will give us the opportunity to host you again and wish you and your family a Happy New Year!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christina on Nov 29, 2023
Thank you for taking the time to leave a rating on your recent stay with us and we hope to see you again soon. Happy New Year, if we don't see you till next year!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christina on Nov 28, 2023
Thanks for taking the time to leave a rating on your recent stay with us and we hope to see you again soon!

10/10 Excellent

Michael, Clinton

Stayed 1 night in Nov 2023
Response from Christina on Dec 5, 2023
Thank you for taking the time to leave a rating on your recent stay with us and we hope to see you again!

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean rooms, quick check-in
The room was clean, beds were comfortable and staff was friendly. Check-in and check-out were both smooth and quick.
Stayed 2 nights in Nov 2023
Response from Christina on Nov 21, 2023
Thank you for the positive feedback and we hope to see you again the next time you are in the area!

8/10 Good

Roberta, hamden

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and safe for a one night stay, beds uncomfortable.
Stayed 1 night in Oct 2023
Response from Christina on Oct 27, 2023
Thank you for your feedback on your recent stay with us and please feel free to let us know any suggestions you may have for updates and changes that you would most enjoy during your stays. Thanks again!

10/10 Excellent

Kathleen, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included
Stayed 1 night in Oct 2023
Response from Christina on Oct 27, 2023
Thank you for taking time to leave feedback on your recent stay with us and we hope to see you again soon!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and just is a super chill spot
Stayed 7 nights in Oct 2023
Response from Christina on Oct 21, 2023
Thank you for taking the time to leave feedback on your recent stay with us and we hope that you would choose to stay with us again the next time you are in the area. It was a pleasure hosting you! Thanks again.

10/10 Excellent

Ayami

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel that was clean and comfortable. The outside was pretty, with flowers and a lake. The inside seemed updated and well kept. I would definitely stay here again if I'm ever in the area again.
Stayed 1 night in Sep 2023
Response from Christina on Oct 18, 2023
Thank you for taking time to leave feedback on your recent stay with us and we will look forward to your next visit!

10/10 Excellent

JOhn

Stayed 1 night in Oct 2023
Response from Christina on Nov 21, 2023
Thank you for taking time to leave a rating and we look forward to seeing you again in the future!

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from Christina on Oct 18, 2023
Thanks for taking the time to leave a rating on your recent stay and will hope to see you again soon! Thanks again!

8/10 Good

Kraig

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hallway filthy feeling, smelly. Front desk, lounge needs an overhaul. Last night, could smell pot coming from a room.
Stayed 1 night in Oct 2023
Response from Christina on Oct 15, 2023
Thank you for taking time to leave feedback and we apologize for the smell. We are a smoke free hotel and try to keep guests from breaking the rules as best we can, but we also have many updates coming and planning to install new carpeting in the hallways as well. We value your opinion and always ask for suggestions on what the next project should be. Just let us know! Thanks again.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina on Oct 5, 2023
Thank you for taking time to leave a rating on your recent stay with us and we look forward to your next visit!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay except they already had the pool closed Labor Day week with temperatures in the mid eighty's. The site does list pool as seasonal; they should note what they consider their season.
Stayed 3 nights in Sep 2023
Response from Christina on Sep 14, 2023
Thank you for taking the time to leave feedback on your recent stay with us and sorry that the pool was already closed. In this area the pools are often closed the day after Labor Day. We do hope you would choose to stay with us again in the future. Thanks again!

10/10 Excellent

jens

Stayed 1 night in Sep 2023
Response from Christina on Sep 10, 2023
Thank you so much for the rating and we do hope to see you again the next time you're in the area. Take care and we hope to see you soon!

8/10 Good

Bruce

Liked: Staff & service
Disliked: Cleanliness
The bathroom fan cover was on the counter with a dirty rag. We sanitized all the counters
Stayed 1 night in Sep 2023
Response from Christina on Sep 6, 2023
We apologize that that was not cleaned up before you had arrived. We had to do a repair before your arrival and that was an accident and honestly, it should not have been left that way. We do hope that wont keep you from choosing to stay with us again. Thanks!

6/10 Okay

Gabrielle

Stayed 2 nights in Aug 2023
Response from Christina on Sep 14, 2023
Thank you for taking the time to rate your recent stay with us and we hope to see you again!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprise for the money!
Amazing hotel in the heart of everything. The price is right!!!
Stayed 2 nights in Aug 2023
Response from Christina on Sep 1, 2023
Thank you for taking time to leave feedback and we do hope that we will see you again soon! Please feel free to call or email us with any suggestions for updates or changes that you would like to see done.

6/10 Okay

Donald

Traveled with partner
Liked: Amenities, property conditions & facilities
Average
Stayed 1 night in Aug 2023
Response from Christina on Aug 16, 2023
Thanks for taking time to leave a rating and please feel free to call or email us with any suggestions that you feel would make your stay even better. Thanks again!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but redo the A.I. to match offers
Everything was good but it said breakfast 7 to 10 I think. When I went down for my walk the sign was covered but was given a to go bag.
Stayed 1 night in Aug 2023
Response from Christina on Aug 16, 2023
Thank you for taking time to leave feedback on your recent stay with us and we do apologize for any confusion with the breakfast. We offer the breakfast go bags on weekdays and the continental on Sat. and Sun. mornings. We hope that we will see you again soon!

6/10 Okay

Marisol

Traveled with partner
In general a good stay. But definitely the bed wasn’t comfortable,. As a travelers a good night sleep is a plus,that requires a good bed with a great mattress and good pillows.
Stayed 2 nights in Jul 2023
Response from Christina on Aug 16, 2023
Thank you for taking time to leave feedback on your recent stay with us and its tough sometimes because we get so many mixed reviews on the beds. We hope you would choose to stay with us again in the future. Thanks again!

10/10 Excellent

WALTER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT FOR LATE CHECK IN AND LATE CHECK OUT
GREAT FOR LATE CHECK IN AND LATE CHECK OUT..VERY SAFE AREA...
Stayed 1 night in Jul 2023
Response from Christina on Aug 4, 2023
Thank you so much for the positive review and we hope to host you again!

8/10 Good

Selena

Stayed 1 night in Jul 2023
Response from Christina on Aug 4, 2023
Thank you for taking time to leave a rating and we look forward to earning your business again!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two nights. Very comfortable except for the barking dog in the next room. Also, you could use water at the breakfast area. Everything else was perfect.
Stayed 2 nights in Jul 2023
Response from Christina on Aug 16, 2023
Thank you for taking time to leave feedback on your stay with us and apologizes for the barking dog. It's unfortunate when a guest can't keep them quiet but they are never supposed to be left alone in the room. Thanks for the tip with the breakfast and we hope to see you again!

8/10 Good

Aleksey Viktorovich

Traveled with partner
Liked: Cleanliness, staff & service
A/C is to noisy.
Stayed 1 night in Jul 2023
Response from Christina on Aug 16, 2023
Thanks for taking time to leave feedback on your stay with us and we look forward to earning your business again. Our ac/heat units are all fairly new. 3 months old at the most but we will have to look into something quieter for the next time we update/replace them.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Disappointingly expensive.
The hotel was pretty disappointing. We stayed as a family for 1 night as a stop through location traveling from ME to VA. The lobby was small and very outdated. My son and husband used the lobby bathroom immediately before checking in, and when trying to open the door, my husband said the entire wall shifted. The front desk clerk was nice, but tried to charge us extra for an additional person in the room and for a roll away bed. I argued that I had booked for 5 people and had to show him my confirmation email as proof. They had also called 2 days prior to my stay and confirmed I had 5 people and would need the extra bed, and never mentioned another charge. They did end up reimbursing me the extra charges, but only after talking with the manager. The hotel is supposed to be 100% smoke free but our room smelled like cigarettes. They had a few updated items, like LED lights outside on the driveway and a new A/C unit in the hallway, but everything else was old and dirty. The carpets need updating terribly, the shower curtain was moldy, and the roll away bed was stained. Needless to stay, we were very glad we were only staying for 1 night. For $200 a night, I would say we over paid by $150.
Stayed 1 night in Jul 2023
Response from Christina on Aug 16, 2023
Thank you for taking time to leave feedback and apologizes for any confusion with guest charges. We have been and continue making updates and renovating the property but always welcome feedback. Possible an actual lobby bathroom might be next as the only public restroom we have is the pool bathroom and doesn't give the first impression that we would like. Please feel free to give us a call or email with any suggestions you have and thanks again for your time.

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s okay not great. If you’re fussy about things you won’t be happy at all. Room was cleaner than lobby, hallways, breakfast area. Very expensive for what you get.
Stayed 1 night in Jun 2023
Response from Christina on Aug 16, 2023
Thank you for taking the time to leave feedback and we do hope that you would consider staying with us again in the future as we are very particular about the cleanliness of our hotel and its embarrassing that you saw the lobby a mess. We are normally right on top of it and cleaning is a main thing for any employee here, not just the house keepers. Thanks again!

8/10 Good

Danielle

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Did not like the breakfast options sand the shower curtain was dirty.
Stayed 3 nights in Jun 2023
Response from Christina on Aug 4, 2023
Thanks for taking time to leave feedback and we hope to host you on your next visit into town.

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jun 2023
Response from Christina on Aug 4, 2023
Thank you for taking the time to leave a review and we hope to see you again!

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place Friendly people Very clean Would def stay again
Stayed 1 night in Jun 2023
Response from Christina on Jun 7, 2023
Thank you so much for taking the time to leave feedback and we look forward to your next visit!

10/10 Excellent

Gail

There was a very strong musky smell to the hallways and room
Stayed 1 night in May 2023
Response from Christina on May 21, 2023
Thank you for taking the time to leave feedback on your recent stay with us and we will address the issues you mentioned. Thanks again and we look forward to seeing you again on your next trip.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
It's a very basic motel that could use a bit of sprucing up. That said, the price was right and they permit dogs for a fee.
Stayed 1 night in May 2023
Response from Christina on May 9, 2023
Thank you for your feedback and we hope that you will choose to stay with us again in the future.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean and comfortable, pleasantly surprised. Thanks!
Stayed 2 nights in Jan 2023
Response from Christina on May 9, 2023
Thank you for leaving feedback on your recent stay with us and we look forward to your next visit!

4/10 Poor

Sabrina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a bit of help. It wasn’t very comfortable.
Stayed 1 night in Apr 2023
Response from Christina on Apr 21, 2023
Our apologies that your stay was not more comfortable and please feel free to give us a call to elaborate on the situation. We do hope that you would choose to stay with us again. Thanks for your time.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaner than most motels in the area
Response from Christina on Apr 21, 2023
Thank you for taking the time to leave a rating and we hope you will choose to stay with us again.

10/10 Excellent

Christina

Stayed 1 night in Apr 2023
Response from Christina on May 9, 2023
Thanks so much for taking the time to leave a rating on your recent stay with us!

8/10 Good

Berthold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Satisfactory
Very reasonable rates for a facility convenient to the reason for our trip. Perfectly satisfactory for brief weekend "need a place to stay." The beds are very comfortable. Bring along a power strip or two as outlets are at a premium. (I am glad I did so.) The Wi-Fi works fine. I would certainly stay there again when traveling to the same event next year.
Stayed 2 nights in Mar 2023
Response from Christina on Mar 22, 2023
Thank you so much for taking the time to leave feedback on your recent stay with us and we will take into consideration the issue with outlets. Thanks again and hope to see you soon!

8/10 Good

Lamarco

Liked: Cleanliness, staff & service, property conditions & facilities
Was fine for what i needed.
Stayed 1 night in Jan 2023
Response from Christina on Jan 17, 2023
Thank you for taking the time to leave feedback on your recent stay with us and we hope that you will choose to stay with us again in the future.

4/10 Poor

Elizabeth

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
We will not be staying here again. It is in a pretty convenient location, but that's about the only positive thing. When we walked into the lobby, it immediately smelled like cigarette smoke. This is supposed to be a non-smoking hotel. Our room was on the second floor. Inside the room, the laminate floor had gaps in between pieces and pieces of the popcorn ceiling was hanging down. Like the lobby, the room also smelled like cigarettes. Bath towels were a dingy white and had some faded stains. The beds were surprisingly comfortable, but the pillows were very flat & not fluffy at all. When we left the motel in the morning, we walked outside and it smelled like rotting sewage. Probably just a coincidence, but still gross and concerning.
Response from Christina on Dec 1, 2022
We do apologize that your stay was below standards and will will look into the issues in the room you stayed in as it sounds like it should be the next one renovated. We do appreciate the feedback so that we know what needs to be done and we are a non smoking hotel and when 1 person doesn't follow the rules it ruins it for everyone and is very hard to remove the smell. Thanks again for your feedback.