Suite, 2 Queen Beds | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Holiday Inn Express & Suites Olive Branch, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Olive Branch, an IHG Hotel
8900 Expressway Dr, Olive Branch, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 845 reviews" "
Rating 8 - Good. 218 out of 845 reviews" "
Rating 6 - Okay. 72 out of 845 reviews" "
Rating 4 - Poor. 41 out of 845 reviews" "
Rating 2 - Terrible. 35 out of 845 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Tuscaloosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go-to location in Olive Branch. Always quiet and safe
Stayed 2 nights in Apr 2024
Response from LaVetra on Apr 19, 2024
Thank you for your feedback! We appreciate your business and you staying with us.

10/10 Excellent

Jessica Jones

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient
Stayed 1 night in Apr 2024
Response from LaVetra on Apr 10, 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

donnie

Traveled with partner
Very nice and clean
Stayed 1 night in Apr 2024
Response from LaVetra on Apr 3, 2024
Thank you for your feedback. We appreciate your business. Please visit again.

4/10 Poor

aaron johnson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaVetra on Mar 26, 2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaVetra on Mar 26, 2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Safe and quiet with friendly staff.
Stayed 2 nights in Mar 2024
Response from LaVetra on Mar 26, 2024
Thank you for your feedback. We will share your comments with our team. Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from LaVetra on Mar 21, 2024
Thank you for your review! We appreciate your business and please stay again!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LaVetra on Mar 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLIVE BRANCH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are glad that you enjoyed your time with us!

8/10 Good

Becky

Business traveler
Liked: Cleanliness, staff & service
Easy check in and check out. Clean quiet room.
Stayed 2 nights in Feb 2024
Response from LaVetra on Mar 4, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Charlicia

Liked: Cleanliness, staff & service, property conditions & facilities
clean, safe
Stayed 1 night in Feb 2024
Response from LaVetra on Mar 4, 2024
Thank you for your feedback. We appreciate your business. Thank you for staying with us.

8/10 Good

Lisa

Business traveler, Traveled with partner
Very nice stay.
Stayed 1 night in Feb 2024
Response from LaVetra on Mar 4, 2024
Thank you for your feedback. We appreciate your business. Thank you for staying with us!

10/10 Excellent

Brittani

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaVetra on Mar 4, 2024
Thank you for your feedback. We appreciate your business. We appreciate your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting to be this nice but I enjoyed my stay
Stayed 1 night in Feb 2024
Response from LaVetra on Mar 4, 2024
Thank you for your feedback. We appreciate your business. Thank you for staying with us.

8/10 Good

Tim

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I really didn’t like the area, the hotel was nice but under remodel But the hotel was dated so maybe this will help
Stayed 1 night in Jan 2024
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

8/10 Good

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Chandra Y, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Lam

Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Great place to stay. Staff were friendly and helpful. The breakfast was great as well. We will definitely book here again 🙂
Stayed 3 nights in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Lam

Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service
This property seems to under renovation. Our room was updated and clean except for the heat/ac unit which was old and very dirty.
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Ruben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was very helpful and attentive. Even called to confirm my reservation and check in time. Also surrounded by lots of food options. Great place overall
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Thomas, Tuscaloosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here each time I come to town. It's clean, quiet and convenient to everything I need to get to in this area
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaVetra on Feb 1, 2024
Thank you for your feedback.

6/10 Okay

Tiffani

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service
The property was a little rundown from the last time we stayed there. The bed wasn’t comfortable and seemed like it had seen better days. The young man that checked us in was nice and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Zipped off and on 78. Quiet. Beds comfy. Lots of breakfast choices. Will stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Devonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The breakfast was very good and had a great variety. They need to clean the bathroom a little better and change out the shower curtain.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Andy

Traveled with family and small children
Liked: Amenities
Beds were great!!! Breakfast was good. Bathroom floor tiles are cracked and moving around. Could cause an issue and sink and tub would not drain properly. Everything else was great! Staff was cordial!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Arleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities need a few upgrades.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lemon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and welcoming. My King Standard room is very spacious and nicely appointed. Looking forward to an awesome breakfast in the morning.
Stayed 1 night in Sep 2023

8/10 Good

Debra

Stayed 1 night in Sep 2023

6/10 Okay

Viviana

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Justin

Stayed 1 night in Sep 2023

8/10 Good

Marie

Traveled with family
Stayed 4 nights in Sep 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were limited
Stayed 1 night in Sep 2023

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable!
Stayed 1 night in Sep 2023

2/10 Terrible

Debra

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
I arrived late at night and found out that someone in the earlier shift gave my room to someone else so when I got my key I found the room already occupied.Luckily for all involved the gentleman was dressed and polite about someone unintentionally coming into his room. The night manager was very helpful and gave me a different room. When I pulled back the sheets on both Queen beds the sheets were obviously stained/dirty. I went to the night manager and he apoligized and gave me a 3rd room. The sheets were clean but the curtain's were very stained. I was so tired I just went to bed. Night manager was really nice. The lobby was the kind of clean you expect from a Holiday Inn Express. This was not a good stay, no fault to the night manager.
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot water, but otherwise very nice.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Just OK
We were not there that long just to sleep and leave. Unfortunately there was barely warm water for a shower. I told the check out person and she did say they knew and were working on it. Will say the breakfast had quite the selection and was good!!!
Stayed 1 night in Aug 2023

4/10 Poor

Don

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In light of the condition of this location I seriously doubt I will consider Holiday Inn’s for future accommodation. It needs to be renovated or bulldozed.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023