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Reviews of Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest

3 out of 5
Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest
27492 Portola Pkwy, Foothill Ranch, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 998 reviews" "
Rating 8 - Good. 285 out of 998 reviews" "
Rating 6 - Okay. 80 out of 998 reviews" "
Rating 4 - Poor. 29 out of 998 reviews" "
Rating 2 - Terrible. 18 out of 998 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aisa Keeler on May 7, 2024
Thank you for the 5-star review!We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aisa Keeler on Apr 17, 2024
Thank you for a 4-star review!We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness
Girl at the front was SUPER sweet!!
Stayed 1 night in Apr 2024
Response from Aisa Keeler on Apr 15, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our Super sweet Front Desk staff.Again, we thank you for a great review and we look forward to welcoming you soon.

10/10 Excellent

Matt

Stayed 3 nights in Apr 2024
Response from Aisa Keeler on Apr 15, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us and we look forward to welcoming you soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great.
Stayed 1 night in Mar 2024
Response from Aisa Keeler on Mar 18, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our great staff.Again, we thank you for your great review and we look forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Aisa Keeler on Mar 12, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

2/10 Terrible

MICHAEL

Stayed 1 night in Feb 2024
Response from Aisa Keeler on Mar 28, 2024
Thank you for your feedback.We are sorry that you had issues during your stay. Rest assured that we are constantly reviewing best practices to ensure we provide consistent quality service and product delivery to our guest.Again, we thank you for your feedback and we hope to provide you with a better experience the next time your travel brings you to the area.

10/10 Excellent

Jim

Liked: Cleanliness, property conditions & facilities
Very clean and safe!
Stayed 14 nights in Jan 2024
Response from Aisa Keeler on Feb 15, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us. We thank you for your kind comments regarding our property that is very clean and safe.Again, we thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aisa Keeler on Feb 15, 2024
Thank you for the 5-star review!We are glad that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and “homey” feeling. The bed was comfortable too.
Stayed 1 night in Feb 2024
Response from Aisa Keeler on Feb 13, 2024
Thank you for a 5-star review!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property that is clean, have comfortable beds and has a "homey" feeling.Again, we thank you for your feedback and we hope to welcome you back soon.

8/10 Good

Alan

Stayed 1 night in Jan 2024
Response from Aisa Keeler on Jan 29, 2024
Thank you for the 8 out of 10 review.We are glad that you enjoyed your stay with us and we look forward to welcoming you again.

6/10 Okay

Tony, Cary

Disliked: Property conditions & facilities
First courtyard I stayed in that doesn’t provide free breakfast. Website not clear about there’s a parking fee
Stayed 3 nights in Jan 2024
Response from Aisa Keeler on Jan 29, 2024
Thank you for your feedback.We are sorry you had issues with your stay which included the parking fee and no complimentary breakfast.Rest assured that we are constantly reviewing best practices to ensure we provide consistent quality service and product delivery to our guest.Again, we thank you for your feedback and we hope to provide you with a better experience the next time your travel brings you to the area.

4/10 Poor

Mohammad

Stayed 1 night in Jan 2024
Response from Aisa Keeler on Jan 29, 2024
Thank you for your feedback.We are sorry you had issues during your stay.We hope to provide you with a better experience the next time your travel brings you to the area.

10/10 Excellent

Michael

Nice quiet locTion
Stayed 2 nights in Dec 2023
Response from Aisa Keeler on Jan 16, 2024
Thank you for the 5-star review!We are glad that you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aisa Keeler on Jan 16, 2024
Thank you for the perfect 10!We are glad that you enjoyed your stay with us, and we look forward to welcoming you soon.

8/10 Good

GLEN

Stayed 1 night in Dec 2023
Response from Aisa Keeler on Jan 16, 2024
Thank you for your feedback and we hope to welcome you back again soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very accomidating to my needs
Stayed 1 night in Nov 2023
Response from Aisa Keeler on Dec 3, 2023
Thank you for the 5-star review.We are glad you enjoyed your stay with us.We appreciate your kind comments regarding our property that has very accommodating staff.Again, we thank you for a great review and we look forward to welcoming you back.

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Aisa Keeler on Dec 3, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Richard

Liked: Amenities, property conditions & facilities
Great location! Enjoyed the Thai restaurant across the parking lot.
Stayed 2 nights in Nov 2023
Response from Aisa Keeler on Dec 3, 2023
Thank you for a 5-star review.We are glad you enjoyed your stay with us.We appreciate your kind comments regarding our property and it's location.Again, we thank you for your great review and we look forward to welcoming you back.

10/10 Excellent

Jane

Stayed 2 nights in Nov 2023
Response from Aisa Keeler on Dec 8, 2023
Thank you for a 5-star review.We are glad that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Grace

Traveled with partner
Liked: Staff & service
Enjoyed our stay. Staff was polite, friendly and helpful. Condition of the bathroom tiles and shower was however not so great! Regardless we were happy! Thank you.
Stayed 1 night in Nov 2023
Response from Aisa Keeler on Nov 14, 2023
Thank you for a 5-star review. We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our polite, friendly and helpful staff.Again, we thank you for a great review and we look forward to welcome you soon.

10/10 Excellent

Robie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Aisa Keeler on Nov 14, 2023
Thank you for a perfect 10!We are glad that you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find and conveniently located near food options and fwy entrances.
Stayed 2 nights in Nov 2023
Response from Aisa Keeler on Nov 14, 2023
Thank you for a 5-star review. We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our proximity to restaurants and freeways. Again, we thank you for a great review and we look forward to welcome you soon.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Room was great....clean, roomy and comfy. Staff was friendly and answered all questions.
Stayed 2 nights in Oct 2023
Response from Aisa Keeler on Nov 14, 2023
Thank you for a perfect 10!We are glad that you enjoyed your stay. We thank you for your kind comments regarding our property that has friendly and informative staff. Again, we thank you for a great review and we look forward to welcoming you back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable experience
Overall everything was to our liking and comfort. Style, cleanliness, friendliness of staff, convenience, all great. My only comment is that it would have been nice to have a mirror in the bedroom so when other person is in the bathroom, you could put on makeup, dry hair, etc. A full length mirror on the bathroom door would have been great.
Stayed 3 nights in Oct 2023
Response from Aisa Keeler on Oct 23, 2023
Thank you for a perfect 10!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property which included the style, cleanliness, friendliness of staff and convenience.Again, we thank you for your great feedback and we hope to welcome you back soon.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from Aisa Keeler on Oct 3, 2023
Thank you for a 4-star review.We are glad that you enjoyed your stay with us and we look forward to welcoming you soon.

10/10 Excellent

Luciene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business and close to restaurants.
Stayed 3 nights in Sep 2023
Response from Aisa Keeler on Oct 3, 2023
Thank you for a 5-star review. We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property that is located close to restaurants and businesses.Again, we thank you for a great review and we look forward to welcoming you soon.

10/10 Excellent

Van

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aisa Keeler on Sep 26, 2023
Thank you for a perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Sep 2023
Response from Aisa Keeler on Sep 26, 2023
Thank you for a 5-star review!We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it's quiet, clean and the area felt safe. There are a lot of shopping areas nearby and also some fast food restaurants and restaurants. It was nice.
Stayed 2 nights in Sep 2023
Response from Aisa Keeler on Sep 18, 2023
Thank you for a 5-star review.We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property that is quiet, clean and safe.Again, we thank you for a great review and we look forward to welcoming you soon.

10/10 Excellent

Robert Anthony

Stayed 1 night in Sep 2023
Response from Aisa Keeler on Oct 6, 2023
Thank you for a 5-star review!We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Aisa Keeler on Sep 18, 2023
Thank you for a 5-star review. We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

4/10 Poor

Shirley

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good stay
This stay was okay the room was dirty and the shower didn’t have cold water. It looked dated and old. Not happy
Stayed 7 nights in Aug 2023
Response from Aisa Keeler on Sep 8, 2023
Thank you for the feedback.We are sorry that you had issues during your stay. We have notified our engineering leadership team to ensure we properly address the issue.Again, we thank you for your feedback and we hope to provide you with a better experience the next time your travel brings you to the area.

10/10 Excellent

fatima

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was on point thank you so much
Stayed 2 nights in Aug 2023
Response from Aisa Keeler on Aug 31, 2023
Thank you for the 5-star review!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our customer service that was on point.Again, we thank you for a great review and we look forward to welcoming you soon.

6/10 Okay

Daniel

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I thought charging 7 dollars to park overnight in a parking lot that is actually shared with other businesses and does not appear to be privately owned by Courtyard By Marriott was a nickel and dime tactic
Stayed 1 night in Aug 2023
Response from Aisa Keeler on Aug 31, 2023
Thank you for your feedback.We are sorry that you were disappointed with the parking fee. Rest assured that we are constantly reviewing best practices to ensure we provide consistent quality service and product delivery to our guest.Again, we thank you for your feedback and we hope to provide you with a better experience the next time your travel brings you to the area.

10/10 Excellent

Tara

Stayed 3 nights in Aug 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent.
Stayed 4 nights in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the 5-star review!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very nice place to stay. Friendly staff, clean, comfortable room and easy access to Freeway. Will stay here again!!
Stayed 2 nights in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property which included our friendly staff, clean, comfortable room and easy access to freeway.Again, we thank you for great feedback and we hope to welcome you back soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the 8 out of 10 review!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Thi

Stayed 1 night in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the 5 star review!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

William G

Stayed 1 night in Jul 2023
Response from Aisa Keeler on Aug 28, 2023
Thank you for the perfect 10!We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Maryann

Stayed 5 nights in Jun 2023

2/10 Terrible

Kevin Cortez

Stayed 5 nights in Jun 2023

2/10 Terrible

Brandon

Disliked: Staff & service
I was very disappointed and frustrated with this experience. I had gotten my mom concert tickets for Christmas for her and her friend, and had booked this hotel nearly 3 months in advance. I booked a two queen room. My mom shows up to check in, and they give her a single King room. My mom insists that this was wrong, and shows the front desk her booking. They tell her that they were overbooked. However, there is no reason that my reservation should be penalized for the sake of people who did not book in advance. What is even more upsetting is that there was no sort of compensation or attempt to make up for the hotel's mistake. As it is, a double queen is more expensive than a single King, and there was no offer of a refund of the difference. Because I was not there, I was hoping this would be a fun, stress-free experience for my mom and her friend. Instead, it became a weekend where they had to compromise on their experience, and that is unacceptable to me.
Stayed 3 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Karin

Stayed 1 night in Jun 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023