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The hotel was fine (spelled like marijuana in my bathroom) but I paid for a suite and Expedia let me book one when there was not one available so I got a significantly worse room and they only gave me $30 back total for 3 rooms. The pool and breakfast were great and the staff did what they could to try to fix the situation.
Mikaela
Stayed 3 nights in Apr 2024
6/10 Okay
Shea
Apr 29, 2024
Liked: Staff & service
Shea
Stayed 1 night in Apr 2024
10/10 Excellent
David
Apr 28, 2024
Friendly front desk. Hotel is a very short distance off the freeway. Room is clean and well kept. Breakfast was excellent. A great hotel
The door kept getting stuck on Thursday, when i made the front desk aware, they said maintenence would arrive between 830 and 9am Friday. When I told them we kept getting locked out, they said they have extra blankets and pillows and we can sleep in the lobby. By 10am Friday we had to leave to our appointment and maintenence still hadn't arrived. They eventually showed up later Friday while we were out. The elevator also hasn't been working since we arrived and my mom is handicap and has been having to take the stairs.
I felt it was very clean and had a good breakfast in the morning. I didn't like that I could hear everything in the hallways. I felt I could hear every conversation as though they were in my room. Perhaps less of a gap under the door would resolve this.
Room had a wet moldy smell. Carpet was wet between the bathroom wall and bed after showering!
Front desk moved us to another room which was helpful. The new room had food left in the fridge and pillow cases were inside out. Which makes you wonder how attentive the cleaners are.
I also left my phone charger there. I called and let them know exactly where I left it. The receptionist denied I left it behind. And they told me there was nothing they could do about it.
At check in my credit card was used to pay for two rooms plus deposit. I did not receive a receipt for either of those transactions.
At check out I asked for receipt and did get one through Expedia for payment of the two rooms.
No receipt of deposit being returned. I inquired of reversal and was told it was taken care of.
I HAVE NOT RECEIVED DEPOSIT BACK. Please refund deposit.
Great stay and excellent front desk help. Very helpful kind and professional. Room was clean and inside pool was perfect. Enjoyed a nice free breakfast.
Great place to stay with a family. Thank you!
Zach at check-in went above and beyond after an error (on our part) with booking. When choosing a hotel, we will prioritize staying with them again over the course of our travels. Hotel is as you’d expect with everything clean and updated.
Catherine
Stayed 1 night in Mar 2024
4/10 Poor
Ed
Traveled with family
Mar 26, 2024
Card key entry system does not work properly. Stayed 2 nights. Card key reader flashed "red" on the morning after check-in after returning from breakfast. I am disabled. Had to walk from my room to lobby and back twice in order to finally gain entry (about 2,000 ft total). Same problem the second day. Upon complaining at check-out the desk clerk said, "Oh yea. Sometimes you have to pull up on the door handle instead of pushing down." You should get an ADA complaint on this one. Also, the water level in your fancy "green" compliant toilets is too high. Toilet bowl water washes your "business" by surprise. Disgusting! You should get a County Health Department complaint about this one.
The room was unsafe! The sofa bed had springs that shocked my kids. The bathroom light was flickering on and off. I asked for a new room. They were sold out, so I asked them to cancel the reservation. I got charged for all 3 days!! Stay anywhere else. So frustrated.
Front desk was super welcoming, friendly and helpful. Room was clean and comfortable. Our dogs had easy access to outside. Gotta admit it was better than I expected!
Caroline
Stayed 1 night in Mar 2024
4/10 Poor
Ira, Missoula
Traveled with partner
Mar 24, 2024
Staff was excellent, but a) we booked a king and they only had double beds and b) the wireless is so slow that it is barely useable