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Reviews of Courtyard by Marriott Orlando Altamonte Springs/Maitland

3 out of 5
Courtyard by Marriott Orlando Altamonte Springs/Maitland
1750 Pembrook Drive, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 509 out of 883 reviews" "
Rating 8 - Good. 243 out of 883 reviews" "
Rating 6 - Okay. 78 out of 883 reviews" "
Rating 4 - Poor. 29 out of 883 reviews" "
Rating 2 - Terrible. 24 out of 883 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cassaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in May 2024

10/10 Excellent

Janet

Liked: Staff & service, amenities, property conditions & facilities
It is a beautiful facility. Very clean. The staff was very kind. The only complaint I have is the pillows were very lumpy. Made for a very uncomfortable night sleep. The bed itself was very comfortable. We would definitely definitely stay again. I would just bring my own pillow. Lol.
Stayed 1 night in May 2024

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed is not comfortable at all and a/c turn on and off all night i want a balcony room the reason why i reserved this hotel and they gave me first floor bad choice.
Stayed 1 night in May 2024

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in with Anthony to the stay itself, this hotel was perfect. The room with balcony was terrific, with tons of amenities and space. Parking was plentiful the hotel is only 1 minute from the highway. Will certainly be back.
Stayed 3 nights in May 2024

8/10 Good

duff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent at all levels. Hotel immaculate
Stayed 3 nights in May 2024

6/10 Okay

Pedro, New York

Disliked: Cleanliness, staff & service
Staff seems unexperienced and apparently needs more service training (with a few exceptions); one kitchen staff member was not welcoming at all, the other kitchen staff member was very courteous (definitely an imbalance that should be addressed). WiFi issues. An unpleasant Bonvoy experience.
Stayed 2 nights in May 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
My companion and I stayed in the property. The room was very clean and the parking was well lit at night. The staff was very friendly and courteous. Sherika was the front desk clerk and she was very accommodating and provided excellent customer service during our stay. We really enjoyed our stay and would like to stay at this property again. I would like to recommend the property to anyone who stays in the greater Orlando Area on business or pleasure.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Property conditions & facilities
Enjoyed my stay. I found the staff to be very cordial.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! Shericka at the front desk was friendly, professional, and checked us in quickly. And later she greeted me by name!!! The room was clean, updated and had everything we needed. Our room was quiet and our stay was very pleasant. Really good stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina, Fort Myers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, safe, quiet, very friendly staff. Will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Junior

Stayed 1 night in Mar 2024

10/10 Excellent

Carlos Roberto

Stayed 4 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angel l

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very respetfull ,very helpfully, the bed where we sleep was perfect for us rooms and hallways very clean and do not smell bad .I really recomend this hotel
Stayed 4 nights in Mar 2024

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality
Stayed 1 night in Feb 2024

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and lobby in a good area of town
Stayed 1 night in Dec 2023
Response from JR on Feb 4, 2024
Hello Jeffrey, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 4/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Vjori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Jan 2024
Response from JR on Feb 4, 2024
Hello Vjori, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

David Rafael, Vega Ata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good prize and location. Very clean and quiet.
Response from JR on Feb 4, 2024
Hello David Rafael, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from JR on Feb 4, 2024
Hello Daniel, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Adil

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Decent place, probably would come back
I was initially placed in the wrong room for one night and had to push them to find me the room I booked. It was decent they put in the effort after I insisted, just wish they did it instead. Good suite size, i like the TVs and balcony. The floor of the shower was not clean and standing in the shower felt very gross, but since I dont like having housekeeping, I didnt want to go through the hassle of getting them to clean it. The hairdryer was gross and felt tacky/sticky to the touch, no idea was was on it but I wouldnt touch it with a 10ft pole. Overall I thought the stay was fine, but I think that for the dollar value, it was a bit overpriced.
Stayed 6 nights in Jan 2024
Response from JR on Feb 4, 2024
Hello Adil, Thank you so much for your feedback! We are very happy you enjoyed your stay with us. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Jess

Stayed 6 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello Jess, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

6/10 Okay

Kathy

Traveled with group
Disliked: Staff & service
Arrived at 4pm check in time and room wasn’t ready. Also despite being asked if we wanted housekeeping services throughout our 3 night stay, our room was never cleaned. On the 3rd day they literally just dropped off two towels and 2 coffee kits and beds were not made. Why did they ask if we wanted housekeeping services then? Their excuse was that they were short staffed. If that’s the case we should’ve been given a discount as we did not get the services we were promised. Very disappointing for a Marriott hotel.
Stayed 3 nights in Dec 2023
Response from JR on Feb 4, 2024
Dear Kathy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the water issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further housekeeping issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. The hotel and the rooms are super clean. Excellent Customer Service.
Stayed 3 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello FRANCISCO, Thank you so much for your feedback! We are very happy you enjoyed your stay with us. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

6/10 Okay

JaKephra

Stayed 1 night in Dec 2023
Response from JR on Feb 4, 2024
Dear JaKephra, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel's leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello Anna, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 4/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Sivaram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello Sivaram, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello Robert, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 8/10 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located
Stayed 3 nights in Dec 2023
Response from JR on Feb 4, 2024
Hello Matthew, Thank you so much for your rating! We are very happy you enjoyed your stay with us. Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Jennifer, Miami

Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
Hello Jennifer,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Lorraine

Stayed 1 night in Nov 2023
Response from JR on Dec 22, 2023
Hello Lorraine,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 4/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

CATHLEEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, updated and comfortable.
It was a clean, comfortable and newly updated room. We chose it for the price. We liked the breakfast options. Although not free like many hotels, it was good! It was also very quiet.
Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
Hello Cathleen,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
Hello Larry,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 8/10 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

khuong

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Disliked: Room comfort
If you like a firm bed it’s good
Bed was hard, pillows mushed down to nothing. Pillows had zero support!!
Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
Hello Jackie,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Ivis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
excellent costumer service
Stayed 2 nights in Nov 2023
Response from JR on Dec 22, 2023
Hello Ivis,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay
Response from JR on Dec 22, 2023
Hello Christopher,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable. Friendly staff!
Stayed 3 nights in Nov 2023
Response from JR on Dec 22, 2023
Hello Ricky,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 4/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from JR on Dec 22, 2023
Hello Richard,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Deonte

Stayed 1 night in Nov 2023
Response from JR on Dec 22, 2023
Hello Deonte,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 5/5 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

duff

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was flawless. Very welcoming and efficient!
Stayed 1 night in Nov 2023
Response from JR on Nov 24, 2023
Hello duff,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is pretty rad
Stayed 1 night in Nov 2023
Response from JR on Nov 16, 2023
Hello Jalen,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

6/10 Okay

La Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from JR on Nov 16, 2023
Dear La Wanda,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023
Response from JR on Nov 16, 2023
Hello Amber,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice/clean. Hotel was fresh/modern and staff was pleasant. The beds were a bit firm, but I would stay here again because the location was convenient.
Stayed 1 night in Oct 2023
Response from Jose R. on Nov 2, 2023
Hello Ann,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Siohvan

Stayed 1 night in Oct 2023
Response from Jose R. on Nov 2, 2023
Hello Siohvan,Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 10/10 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, very quiet and bed a big too hard.
Stayed 1 night in Oct 2023
Response from Jose R. on Nov 2, 2023
Hello Luis,Thank you so much for your feedback! We are very happy you enjoyed your stay with us.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Jose R on Oct 20, 2023
Hello Susan, Thank you so much for your rating! We are very happy you enjoyed your stay with us.Your 10/10 rating has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose RosadoAssistant General ManagerCrestline Hotels & Resorts