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Reviews of Grand Hotel Orlando at Universal Blvd

3.5 out of 5
Grand Hotel Orlando at Universal Blvd
7825 Universal Blvd, Orlando, FL

Reviews

6.8
Rating 10 - Excellent. 263 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 193 out of 1003 reviews" "
Rating 4 - Poor. 131 out of 1003 reviews" "
Rating 2 - Terrible. 158 out of 1003 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Silvio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend, good hotel and room very cleaning.
Stayed 2 nights in Apr 2024
Response from NOEL on Apr 8, 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, nasty, breakfast, rooms run down
Stayed 1 night in Mar 2024
Response from NOEL on Apr 8, 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

2/10 Terrible

Alain

Stayed 2 nights in Mar 2024
Response from NOEL on Apr 28, 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NOEL on Apr 4, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Moomoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NOEL on Apr 1, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NOEL on Mar 28, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 Poor

STEVEN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Lousy service dirty rooms
Stayed 2 nights in Mar 2024
Response from NOEL on Mar 25, 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

4/10 Poor

Sylvie

Disliked: Cleanliness, staff & service, property conditions & facilities
The property could of been better
Stayed 1 night in Mar 2024
Response from NOEL on Mar 24, 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from NOEL on Mar 21, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from NOEL on Mar 14, 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2 / 5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

6/10 Okay

Jeanette

Disliked: Amenities, property conditions & facilities
We found this property to be rough around the edges. Not the cleanest and not very updated.
Stayed 1 night in Mar 2024
Response from NOEL on Mar 16, 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, and am thankful to have found a last minute booking. The only con to my stay was the bed; it was hard as a rock.
Stayed 1 night in Mar 2024
Response from NOEL on Mar 11, 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 Okay

Wayne, Greenville

Business traveler
Liked: Cleanliness, staff & service
Usually nice looking from the outside.
Stayed 1 night in Mar 2024
Response from NOEL on Mar 10, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

maria fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel solo para descansar fuimos por dos días a universal fue buena la atención la habitación estaba limpia
Stayed 2 nights in Mar 2024
Response from NOEL on Mar 4, 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

virginia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was okay, bus to Disney, clean pool with towels but cold
Stayed 5 nights in Feb 2024
Response from NOEL on Mar 3, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Donna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like being charged extra for thing i didnt need. But others need theses services they offer. Quite there not to many people at this time. No problems , no people lingering around, pool nice, great place ,be back soon
Stayed 1 night in Feb 2024
Response from NOEL on Mar 2, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

2/10 Terrible

Dianna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
If you’re a Floridian they charge you $200 deposit.
Stayed 1 night in Feb 2024
Response from NOEL on Feb 25, 2024
Dear Guest, Thank you for staying with us. It the hotel policy to collect USD 200 as deposit for people who are not staying in Florida State. We look forward to welcoming you again.Sincerely,The Hotel Management

4/10 Poor

Seth C

Disliked: Cleanliness, amenities, property conditions & facilities
The location is nice. But that was the only nice thing about it. First off this is NOT A HOTEL. It is a motel. There is a major difference as access to rooms on a hotel are from the inside implying an extra measure of safety. The rooms at this facility are accessible from the outside. There were several signs of bugs here. I saw a book louse in the sink. I saw a spider on the dresser. The carpet was filthy. I wouldn't trust the sheets or pillows here. They had a big spread for the breakfast however the eggs and sausage were fake and disgusting. They have the potential to be the cause of several upset stomachs in guests.
Stayed 1 night in Feb 2024
Response from NOEL on Feb 23, 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE MUY SUCIO
Stayed 2 nights in Feb 2024
Response from NOEL on Feb 21, 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected for the price and previous reviews
Stayed 2 nights in Feb 2024
Response from NOEL on Feb 21, 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

8/10 Good

Dalila

Stayed 1 night in Feb 2024
Response from NOEL on Mar 21, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 Poor

Edgar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, cracked dry wall, housekeeping only came to service the room once during our 4 night stay. Stiff king sized mattress with multiple rock hard tiny pillows. Room keys stopped working halfway through our stay. Way too many cons to this stay to every consider going back.
Stayed 4 nights in Feb 2024
Response from NOEL on Feb 12, 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 Good

Narciso, Maitland

Stayed 3 nights in Feb 2024
Response from NOEL on Feb 8, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Narciso, Maitland

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from NOEL on Feb 5, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled the floor was greasy. TV was limited and did not work. Bugs in the room. I checked out after one night and was supposed to stay for two. They would not refund my second night. Not happy. Please contact me as I would like to get second night refund.
Stayed 2 nights in Jan 2024
Response from NOEL on Jan 30, 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda
Great customer service. Very clean and comfortable. Recommend this hotel.
Stayed 1 night in Jan 2024
Response from NOEL on Jan 24, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Stephanie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here in 2019 when this hotel was called Baymont inn and suites and I loved it….. but now??!! Let me tell you, first the sink was broken so it kept getting filled up with water, the bathtub was the same so when you showered the tub got full of water and took forever to go down, and lastly my husband went and asked for extra towels and was told it would be up in a few minutes… an hour later nothing, so he calls to the front desk and the lady hangs up on him after telling him to come back to the front desk and pick the towels up. Terrible…so not stay here.
Stayed 1 night in Jan 2024
Response from NOEL on Jan 24, 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

8/10 Good

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from NOEL on Jan 24, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Abdiel

Stayed 2 nights in Jan 2024
Response from NOEL on Jan 10, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 Poor

Rachel

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from NOEL on Jan 9, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Jeffrey, PARKLAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't take a room facing the road. The city is working on the road and it will wake you early in the morning.
Stayed 1 night in Jan 2024
Response from NOEL on Jan 9, 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Roberto

Stayed 1 night in Dec 2023
Response from NOEL on Jan 9, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

Juliette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from NOEL on Jan 1, 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 Poor

Chen

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, ants all over
Stayed 1 night in Dec 2023
Response from NOEL on Jan 31, 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 Excellent

EDUARDO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien
Stayed 2 nights in Dec 2023
Response from NOEL on Dec 26, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff, sheets in the room felt clean, good water pressure. The exterior could use some remodeling but overall a good place for the price.
Response from NOEL on Feb 5, 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 Okay

esther

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NOEL on Dec 5, 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

Teresa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front staff was nice. The Breakfast was better than average.The pool was clean.
Stayed 2 nights in Nov 2023
Response from NOEL on Nov 28, 2023
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Gina

Stayed 4 nights in Nov 2023
Response from NOEL on Dec 17, 2023
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

6/10 Okay

Miguel

Stayed 1 night in Nov 2023
Response from NOEL on Dec 13, 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from NOEL on Nov 23, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Gene

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Don’t go
Stayed 3 nights in Nov 2023
Response from NOEL on Nov 18, 2023
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 Excellent

Cordale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from NOEL on Nov 15, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
Great staff! Very happy with the facilities and our overall stay!
Stayed 1 night in Nov 2023
Response from NOEL on Nov 14, 2023
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 Poor

Andrew

Traveled with partner
Disliked: Staff & service
Old, needs maintenance, beds are hard breakfast was terrible.
Stayed 1 night in Nov 2023
Response from NOEL on Nov 13, 2023
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from NOEL on Nov 14, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Craig

Stayed 1 night in Nov 2023
Response from NOEL on Dec 5, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NOEL on Nov 13, 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down on the outside. Inside is made to look revamped but the rooms are falling apart. Cleanliness was less than desired. The bed linens had stains all over them the bathrub had other people's hairs and the smell was bad. The staff wasnt very friendly or helpful. They started rolling a very loud housekeeping cart back and forth early in the morning even thoigh checkout was 11. The "resort fee" is a joke. The shuttle runs one time and the breakfast is horrible. Not to mention with the actual location getting out to go anywhere is a pain as well. Booked this quickly last minute without doing too much research and it certainly did not pay off. Would never stay here again.
Stayed 1 night in Nov 2023
Response from NOEL on Nov 5, 2023
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

4/10 Poor

Denis

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
We booked for 7 days for our Disney vacation and lousy shuttle service, only 1 shuttle in the morning at 7:15 a.m. and return at 9:00 p.m. only for Epcot,,, The worst is that the cafeteria opens at 7:00, so not really time for lunch and disgusting food, and nothing to put on toast,,,The swimming pool is not heated, shower pole in the room almost ready to fall,,, stay at this hotel very unpleasant,, we do not recommend at all
Stayed 7 nights in Oct 2023
Response from NOEL on Nov 5, 2023
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management