All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I like the fact our hotel was in walking distance for main hot spots in Orlando . Also I'm shouting out Roberto specifically at the front desk he was very helpful and sweet our entire stay !
Alexa
Stayed 4 nights in Apr 2024
Response from Damon Lai - Hyatt Place on May 1, 2024
We are delighted to hear that you enjoyed your stay.Please visit us again during your next visit to Orlando.
8/10 Good
Neftali
Apr 29, 2024
Liked: Cleanliness, staff & service
Property is ok, location is ok breakfast is the typical hotel breakfast. Room was clean and now room make up is every other day not daily
Neftali
Stayed 4 nights in Apr 2024
Response from Peter Prokos on Apr 29, 2024
Thank you for choosing to stay with us Neftali. We're very happy you enjoyed your stay with us! I'm sorry you didn't enjoy our breakfast very much; we do typically change it every day with some different options. We do hope to see you again in the future!
Don was AMAZING! Super helpful and great customer service.
Tpmaxanie
Stayed 1 night in Apr 2024
Response from Damon Lai - Hyatt Place on Apr 20, 2024
We are delighted to hear that you enjoyed your stay.Please visit us again during your next visit to Orlando.
10/10 Excellent
Ambalavanar
Apr 13, 2024
Ambalavanar
Stayed 4 nights in Mar 2024
Response from Roberto on May 4, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.
It’s a very clean hotel. The employees are very friendly and helpful. The location is so convenient and you can walk to restaurants and grocery stores.
Oya
Stayed 1 night in Apr 2024
Response from Damon Lai - Hyatt Place on Apr 10, 2024
We are delighted to hear that you enjoyed your stay.Please visit us again during your next visit to Orlando.
Thought the place was well located and very convenient
Kevin
Stayed 3 nights in Mar 2024
Response from Peter Prokos on Apr 5, 2024
Thank you for choosing to stay with us Kevin! We're very excited you enjoyed your stay with us. We do hope to see you again soon!
6/10 Okay
james
Apr 5, 2024
james
Stayed 1 night in Mar 2024
Response from Damon Lai - Hyatt Place on Apr 27, 2024
I am terribly sorry to hear that you had an unpleasant experience during your stay. If there is anything we can do to make it up to you, please let us know.
The staff was great! They were polite and helpful. The hotel was near a lot of restaurants and attractions. We will stay again the next time in Orlando.
Nakia
Stayed 2 nights in Mar 2024
Response from Damon Lai - Hyatt Place on Apr 2, 2024
We are delighted to hear that you enjoyed your stay.Please visit us again during your next visit to Orlando.
Great hotel, very clean, staff was very nice and welcoming. Fantastic location close to the parks, and walking-distance shopping & food. No complaints at all!
Darilsi
Stayed 2 nights in Mar 2024
Response from Damon Lai - Hyatt Place on Apr 1, 2024
We are delighted to hear that you enjoyed your stay.Please visit us again during your next visit to Orlando.
Thank you for choosing to stay with us! We're so happy you enjoyed your stay with us! Please let us know when you're thinking of coming back so we can take care of you again! See you soon!
This was our second stay and it was great both times nice clean rooms. The breakfast was ok but had a nice selection. I do think for the price parking should be included but if that is the only complaint we are doing ok!
Jade
Stayed 2 nights in Mar 2024
Response from Damon Lai - Hyatt Place on Mar 22, 2024
We are happy to hear that you enjoyed your stay with us.Please visit us again during your next visit to Orlando.
Green, Roberto (ORLZL-F)Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
10/10 Excellent
Sarah
Traveled with family
Mar 16, 2024
The staff was very friendly and welcoming. The room is nice and clean.
Sarah
Stayed 1 night in Mar 2024
Response from Roberto on Mar 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
Thank you for choosing to stay with us Fanny! We're so happy you enjoyed your stay with us and enjoyed our newly renovated rooms, along with our menu. We do hope to see you again soon!
The property was super clean, the front desk staff were sooo friendly they made me a complimentary Starbucks drink, i loved just about everything about this property only issue was the water in the shower did not heat to my satisfaction.... other then that i have no complaints will definitely book again!
Dorothy
Stayed 2 nights in Feb 2024
Response from Damon Lai - Hyatt Place on Feb 18, 2024
We are happy to hear that you enjoyed your stay with us.Please visit us again during your next visit to Orlando.
4/10 Poor
Christel
Traveled with family
Feb 17, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
This is a 50/50 review. I'd booked 2 rooms on an upper floor. One room was as expected, no complaints. The other room we were assigned was on a lower floor (despite paying extra for a high floor), the AC was broken and could not be turned off so it was freezing. The hotel did not assign another room or compensate us for assigning us a different room than we paid for. So obviously I'm not happy about that
Christel
Stayed 1 night in Feb 2024
Response from Peter Prokos on Feb 20, 2024
Thank you for choosing to stay with us. We're so sad you didn't enjoy your stay with us! Please know we take pride in our room cleanliness, working order, and our customer service! We do hope you come back so we can make this right!
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
8/10 Good
Ahmad
Traveled with family and small children
Feb 16, 2024
Liked: Cleanliness, staff & service
Hotel is nice and not too far from Universal. I was expecting that they will ha e shuttle to the theme park, but they didn't. Breakfast was good but they did not have coffee/water after they closed breakfast.
Ahmad
Stayed 2 nights in Feb 2024
Response from Peter Prokos on Feb 17, 2024
Thank you for choosing to stay with us Ahmad. We're happy you enjoyed your stay with us. In regard to the coffee, we do keep it out the Front Desk till about 30 minutes after each day. I'm sorry, if you didn't see that. In regard to the shuttle, we are hoping to be getting that shuttle service soon! We do hope to see you again soon!
10/10 Excellent
Kristine
Feb 15, 2024
Liked: Cleanliness
Kristine
Stayed 1 night in Feb 2024
Response from Peter Prokos on Feb 17, 2024
Thank you for choosing to stay us Kristine! We're so happy you enjoyed your stay with us! We do hope to see you again soon!
Super.clean, comfy bed, spacious rooms. We had 2 queen beds, a small kitchen with microwave, coffe tea products. And pull out sofa. There was room to relax, a desk to catch up on emails. And breakfast.
Vikki
Stayed 1 night in Feb 2024
Response from Damon Lai - Hyatt Place on Feb 7, 2024
We are delighted to hear that you enjoyed your stay with us. Please visit us again during your next trip to Orlando.