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Reviews of Quality Inn Orlando - Near Universal Blvd

2.5 out of 5
Quality Inn Orlando - Near Universal Blvd
5858 International Drive, Orlando, FL

Reviews

4.2
Rating 10 - Excellent. 73 out of 1008 reviews" "
Rating 8 - Good. 102 out of 1008 reviews" "
Rating 6 - Okay. 135 out of 1008 reviews" "
Rating 4 - Poor. 179 out of 1008 reviews" "
Rating 2 - Terrible. 519 out of 1008 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

3.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jagdip on Mar 21, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip Patel

2/10 Terrible

nadhum

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean. Smell awful, no fridge.. No, mccraves, the safety box is broken.
Stayed 3 nights in Feb 2024
Response from jagdip on Mar 12, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

ronel, winter haven

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from jagdip on Mar 9, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

Andre

Stayed 6 nights in Feb 2024
Response from jagdip on Mar 27, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Kenneth

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This motel is very nasty. Dirty shower with cracks in the floor. Air conditioner and heater did not work. Talked to older gentleman and he just shrugged his shoulders. Side walks cracked and are a trip hazard. They advertised refrigerator and microwaves and there were.none.
Stayed 1 night in Feb 2024
Response from jagdip on Mar 1, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jagdip on Feb 29, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Anthony

Everyting is old and poorly maintained
Stayed 1 night in Feb 2024
Response from jagdip on Feb 27, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

MONIKA, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and close to shopping centers
Stayed 4 nights in Feb 2024
Response from jagdip on Feb 25, 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

4/10 Poor

Eli, Minneapolis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible and way to expensive wouldn't ever stay there again
Stayed 1 night in Feb 2024
Response from jagdip on Feb 25, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Salvador

Business traveler
Disliked: Property conditions & facilities
smell in the room, cockroaches and lack of maintenance
Stayed 4 nights in Feb 2024
Response from jagdip on Feb 21, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

ibadullah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, the room I have booked wasn't available, therefore, I had to accept whatever room was available. I booked for pool view with king size bed but instead I was offered road view with two single beds. The bed sheets and pillows looked clean and bed was okay. However, the rest of the room was terrible. The TV wasn't working and the ceiling was in a terrible condition. The hairdrier was so nasty that I couldn't even touch it. Price was fair but for the condition of the room I believe I overpaid. Other than that the location and the parking was good. I wouldn't recommend this hotel to anyone who cares about cleanliness.
Stayed 1 night in Feb 2024
Response from jagdip on Feb 20, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip Patel

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good mo problems.
Stayed 1 night in Feb 2024
Response from jagdip on Feb 20, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip Patel

10/10 Excellent

arleti

Stayed 1 night in Feb 2024
Response from jagdip on Mar 21, 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am happy to hear that our room service and housekeeping staff meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

2/10 Terrible

Victoria

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelt like smoke and cat pee. Walls had what looked like snot streaked on them. Curtains had cigarette burns and blood stains. Bed had stains and hair in it, couldn't tell if the sheets were clean.
Stayed 1 night in Feb 2024
Response from jagdip on Feb 12, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Yakira

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches; dirty
Stayed 4 nights in Feb 2024
Response from jagdip on Feb 9, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Phuoc

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room is in poor condition, AC did not have cover, chlorine smell very strong, After five days, they did not return my $100 deposit, even though I called and talk to them.
Stayed 1 night in Feb 2024
Response from jagdip on Feb 9, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Melanie

Stayed 2 nights in Jan 2024
Response from jagdip on Mar 21, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip Patel

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all like advertised
Half of the hotel is abandoned and falling apart. Open curtains showed no furniture and trash in rooms. The front staff was unfriendly and not helpful at all. The website shows continental breakfast but they don’t serve any breakfast of any kind. There was a fitted sheet but no sheet to cover with on the bed. The bed was hard and the 2 blankets on it were very thin. Would not recommend.
Stayed 1 night in Jan 2024
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

2/10 Terrible

Chantell

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel that I have ever stayed at. The facility is old and falling apart. Would never stay there again
Stayed 1 night in Jan 2024
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

4/10 Poor

Ricardo

Disliked: Staff & service
Didn't recommend it. Absolutely lack of customer s
Stayed 7 nights in Dec 2023
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

2/10 Terrible

dewayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando0

2/10 Terrible

orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never feel safety there . They hotel is bad condition. My room was dirty they carpet was not clean. My tv was not working. My shower towels from bathroom had hairs . Same day I did my check in a did my check out in 4 hours. Also am still waiting for my 100 dollars they take from my debit card. Definitely NEVER STAY THERE AGAIN. I don’t understand how fire department and city inspector they shut down they hotel .
Stayed 1 night in Dec 2023
Response from jagdip on Jan 24, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.Jagdip PatelGMQuality Inn, I drive , Orlando

4/10 Poor

Eulalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jagdip on Jan 7, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Albert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
When I arrived it took about 20 minutes to check in. The room was outdated and the safe didn’t have a lock. I had to put a 100.00 deposit on a prepaid room, then to top it off, when I went to shower before leaving, there wasn’t any hot water. I do not recommend this place at all.
Stayed 1 night in Dec 2023
Response from jagdip on Jan 7, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Cherita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from jagdip on Jan 7, 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am happy to hear that our room service and housekeeping staff meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

2/10 Terrible

Roderick

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jagdip on Dec 18, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Malissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a lot of “human” trafficking going on the second we turned into the parking lot. I immediately asked for a refund and found another hotel. The front desk was very understanding and helpful
Stayed 2 nights in Dec 2023
Response from jagdip on Jan 7, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Rajkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from jagdip on Jan 7, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Shelli

Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay there again. I stayed on 327 and they had bedbugs and they refused to give me refund.
Stayed 1 night in Nov 2023
Response from jagdip on Nov 20, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

Rene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were supposed to stay for 5 days, but ended up leaving the next morning. The overall area was not clean, the room smelled like cigarrette or tobacco, noise aroud (guests screaming, cursing…), strange people in the surroundings. We had stayed before and it was not like that. Needs some TLC. As I say one thing, I also have to mention that the staff were super helpful and were very understanding.
Stayed 6 nights in Oct 2023
Response from jagdip on Nov 18, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Gabriella

Traveled with group
Disliked: Cleanliness, amenities
Left the first day after booking a three night stay. Not safe at all was with a girl group and the door was broken open and the lock is coming off the door. We didn’t feel safe to stay there ended up going somewhere else I called for a refund and was told I’d get charged for regular price for the one night but never heard back.
Stayed 3 nights in Nov 2023
Response from jagdip on Nov 15, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

brileigh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS, DIRTY, UNSAFE
My friends and I were here for less than 6 hours (most of that time we weren’t even there) before we noticed LITERAL BEDBUGS. We already felt uneasy considering there were actual crackheads wandering around and people were staring and watching us HARD. This is absolutely NO place for women to stay alone, not family friendly, not friendly period. It is FILTHY and disgusting, and the pictures are extremely misleading. I’ve been trying to get ahold of the General Manager for 4 days now, and every time I reach out he just so happens to be out of office. They won’t refund me for the first night even though we, again, weren’t even there 6 hours, and we were packed up and out by 11:30pm!! The staff is rude, the area is actually terrifying, the hotel is disgusting, and BED BUGS!!!! Did I mention bedbugs??? And they don’t seem alarmed, nor do they care. Worst place I’ve ever stayed. Pleaseeeee do not waste your time or money. Literally the Motel 6 would’ve been nicer than this one.
Stayed 4 nights in Nov 2023
Response from jagdip on Nov 15, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt very unsafe!!
The property was filthy, trash everywhere in the parking lot, many homeless people sleeping on the grounds. The lobby smelled and very dirty. The room was unsanitary, old stained carpet, smelled like mold and looked like door had been broken into. A knocked on my door several times saying he was manager. It was not! I called lobby , they came down , chased him away and I told them I would not be staying as I felt unsafe. Do not stay here!
Stayed 1 night in Nov 2023
Response from jagdip on Nov 13, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Liliana

Traveled with partner
Disliked: Property conditions & facilities
Carpet stink, room smell cigarette
Stayed 1 night in Nov 2023
Response from jagdip on Nov 12, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Amanda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property was in a good location.
Stayed 4 nights in Nov 2023
Response from jagdip on Nov 9, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Robert

Liked: Staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from jagdip on Nov 8, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The picture from Expedia definitely looked different. First, I got charged half of the payment in the morning when at check out on Expedia I selected to pay the full amount upon check-in which is unacceptable to me because that’s not what I approved to do. that’s the first thing! Besides that when I got to the hotel, a gentleman was walking across the street. I parked the car in front of the lobby & got out, I’m guessing he must’ve seen me get out because at some point he ended up back in front of the hotel. It took five minutes or less for me to finish check in & get the keys(when I found out that they had charged me half already, which again absolutely ridiculous cause I didn’t prove for them to charge my card twice!) so I got the keys & the lady let me know that the room would be all the way in the back I said OK. I walked back out to the car & my friend sat in the passenger seat. I told her we were in the back she was like ok. So I drove to the rear of the building, & as I drove that same guy wearing a sleeve cut black hoodie with black shorts & New Balances/Reeboks that were black w/white trim or black w/silver trim, smoking a cigarette, white guy brown hair don’t know what color his eyes are, was at the front of the building & watched us turn the corner. I backed into the parking spot & watched him as my friend got out the car, & he basically followed us to our room & watched us get out. We checked the room(smelled bad and like “cigs”)WE LEFT! & found a different hotel.
Stayed 2 nights in Oct 2023
Response from jagdip on Nov 8, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Aida

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca limpiaron la habitación
Stayed 3 nights in Nov 2023
Response from jagdip on Nov 5, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Trisha April

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold on ceiling, bath frame, and no washroom fan. Broken towel holder, toilet seat not screwed on properly. The walls and floors look like they haven’t been washed or changed in years. Floors were sticky. The hotel claims on Expedia that it’s a 10min walk to universal when it’s actually a 30 min walk to just the security check point. Hair elastics and other garbage in the pool. Thin towels, and they’re very persistent on making sure you don’t get extra towels. Signs of homelessness in the hallways (duffle bags, food garbage, and bikes). The air conditioner wasn’t properly wasn’t properly sealed, and you could easily hear conversations outside. Sleep disrupted multiple nights by various noise incidents: a man banging and trying to break into his room for almost an hour, a firetruck outside (reason unknown), and swear I heard a hit and run in the parking lot. Honestly didn’t want to look outside and get involved. The staff were super friendly, and kind. There’s a bus stop outside the hotel. Very convenient for transportation.
Stayed 6 nights in Oct 2023
Response from jagdip on Nov 5, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Frances

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could have been a decent low-cost hotel
I have stayed at many affordable hotels before but never have I had such a low experience. Let me begin by saying that I don't blame any of the employees who were all quite friendly and efficient. Also, my standards for a hotel room are easily attainable: a comfortable, clean bed, hot water in the shower, and a working, cold A/C. I'm not looking for luxury Pros: -Checked in 45 minutes before check in without any issues (unplanned but nice) -Comfortable beds -Lots of hot water in the shower -Able to get a room change at 2am when the AC in the 1st room was not working Cons: -The smoking room reservation I'd made a month ago was changed to non-smoking without my knowledge or consent -The safes are inoperable -No "do not disturb" signs -The second room was infested with roaches and spiders. The roaches were EVERYWHERE, including on the beds. I bought a can of Raid from Walmart and made the best of it but I won't come here again. I felt like I was punished for showing up early and then punished even worse for the room change.
Stayed 3 nights in Oct 2023
Response from jagdip on Oct 31, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
Staff was average: they were the best part of the hotel. Location was noisy and smelled of weed. Room was mostly clean at first, but noticed some things that were not great: door was not secure, only had one small bolt for the lock and there was a crack between the door and the doorframe that was large enough to see light coming in from the outside. Paint was peeling from the wall, and the lightbulb in the ceiling was on its last leg. It was overall what I expected from the room, but still disappointing when compared to the images online. The morning I was getting ready to leave, I was joined by an unwelcome guest in the form of a large roach that decided to roam the entire room. This completely ruined an already terrible experience - I did not feel safe in the area, and my one refuge had suddenly become unsafe as well. There was no manager on duty to report my complaints (which was expected, considering it was 3 AM), and I unfortunately did not have the opportunity to call that day to voice my complaints, so here I am two weeks later writing a review so they can at least potentially fix some of their problems.
Response from jagdip on Oct 30, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Kenneth Leee Rivera

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 3 nights in Oct 2023
Response from jagdip on Oct 30, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a dump! And not clean! Do not stay here!
Stayed 4 nights in Oct 2023
Response from jagdip on Oct 27, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Doum

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had actual cockroach. And not only in our room, we overheard another guest complaining about the same issue in his room to the manager (who of course kinda did not want to hear it). We decided to change to another hotel, and are waiting to see if we will be reimbursed. Room smelled bad, like mildew. Bath had holes in it. Second room they moved us in (after the cockroach incident) had a hole in the front door. Outside smelled like urine, too... I don't recommend.
Stayed 4 nights in Oct 2023
Response from jagdip on Oct 26, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from jagdip on Oct 26, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front desk manager on Oct 19, 2023
thank you for staying with us hope you enjoyed your stay

2/10 Terrible

Cory

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I was in this hotel for 3 night and saw roaches in my room all 3 night. Anytime i turned the lights off, they would scatter when i turned the light back on. There was also significant water damage to the roof of my room. I understand the saying, "you get what you pay for," but no hotel should have a roach infestation. I will never stay here again and thsts unfortunate because it is in great proximity to Universal and im coming back to Orlando in 5 months.
Stayed 3 nights in Oct 2023
Response from jagdip on Oct 16, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross! Just nasty. They didn’t clean our room for our 3 night stay, no clean towels, nothing. People loitering all over playing loud music and barking dogs, sitting outside their rooms all hours of the day and night. Old, rusty, peeling toilet seat. Filthy floor. Worst place I have ever stayed by far.
Stayed 3 nights in Oct 2023
Response from jagdip on Oct 9, 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.