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Reviews of Sheraton Suites Orlando Airport

3.5 out of 5
Sheraton Suites Orlando Airport
7550 Augusta National Dr, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1002 reviews" "
Rating 8 - Good. 196 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Cynthia

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
A place to not stay definitely
Stayed 1 night in May 2024
Response from Sheraton Orlando Airport on May 14, 2024
Thank you for your review and we do apologize for not meeting your expectations.

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Sheraton Orlando Airport on May 10, 2024
Thank you for staying with us!

10/10 Excellent

Gavin

Stayed 3 nights in May 2024
Response from Sheraton Orlando Airport on May 8, 2024
Thank you for your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when you have an early flight
Stayed 1 night in May 2024
Response from Sheraton Orlando Airport on May 7, 2024
Thank you for staying with us!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sheraton Orlando Airport on May 7, 2024
Thank you for the perfect score!

10/10 Excellent

Francys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great time during our visit
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on May 3, 2024
Thank you for staying with us!

6/10 Okay

Martin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Sheraton Orlando Airport on May 7, 2024
Thank you for the score

10/10 Excellent

kim

Traveled with partner
We had a pleasant stay. Food was surprisingly REALLY GOOD. Pool much smaller than posted on web site, but that’s ok. It was clean & water temp was perfect. We’d stay again if in the area.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on May 2, 2024
Thank you for staying with us!

10/10 Excellent

Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with very nice rooms and staff. My go to when Orlando.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for staying with us!

8/10 Good

Inga

Business traveler
Liked: Staff & service, property conditions & facilities
Wonderful shuttle service!
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for your feedback

10/10 Excellent

Darlene, Mandeville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We unfortunately did not make a connecting flight late at night. Your staff free Ted is professionally and friendly. Thanks for the hot water and cool AC. The welcoming drink ticket was also much appreciated.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for staying with us!

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient place to stay.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for the feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine for our overnight stay with shuttle transport to and from Orlando Int. airport.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for the feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 30, 2024
Thank you for the perfect score!

10/10 Excellent

Sasha

Traveled with group
Liked: Amenities
Amazing hotel! Everyone was very pleasant!
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 27, 2024
Thank you for the perfect score!

10/10 Excellent

Danilo, Bay Point

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part it was great but It doesn't make sense to pay $15 a night when you have to park yourself, it's not covered or valet.
Stayed 2 nights in Apr 2024
Response from Sheraton Orlando Airport on Apr 27, 2024
Thank you for staying with us. We just wanted to let you know that we do charge for parking, as do all the full service properties around the airport area. Next time, you can choose our park and fly rates, which allow you to have up to 7 days of parking included in the rate.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely heated pool, that wasn't too busy during my stay. Great breakfast buffet and happy hour, with friendly wait staff. Glad I selected this hotel, as it seemed a bit smaller than the others in the area, and was easier for family members with mobility issues to get around quickly and comfortably.
Stayed 3 nights in Apr 2024
Response from Sheraton Orlando Airport on Apr 24, 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Guangan

Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on May 8, 2024
Thank you for the perfect score!

8/10 Good

Tanya

Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on May 8, 2024
Thank you for the score!

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The venue was easily accessible
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 16, 2024
Thank you for staying with us!

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
They charge extra for Car Park, that was unusual
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 18, 2024
Thank you for the review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 16, 2024
Thank you for the perfect score!

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 16, 2024
Thank you for the perfect score!

2/10 Terrible

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long trip from Chicago I went to sleep after dinner to be woken up by a fire alarm at 1:50 am. No reasoning was offered after we all gathered in the lobby except that we could return. . After returning to our room the alarm went off again. Wasn’t able to fall asleep and sat up the entire night. I asked to talk to the manager in the am but wasn’t available and said they would call and Im still waiting. I would like compensation from Sheraton for my inconvenience.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 12, 2024
Thank you for the review and we do apologize for the issues with the fire alarm.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Sheraton Orlando Airport on Apr 12, 2024
Thank you for the perfect score!

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Ease of check in and parking
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 11, 2024
Thank you for the perfect score!

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel.
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on Apr 11, 2024
Thank you for staying with us!

6/10 Okay

Simone

Traveled with family
Liked: Staff & service, amenities
I think the food needs to be better shrimp was very under breaded and greasy, the cucumbers had thick, green bitter skin left on them with the salads, the sandwich bread was very, very thick compared to the filling inside. Kitchen needs a little work, but everything else was perfect.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 11, 2024
Thank you for your honest feedback

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The transportation to and from the airport was awesome. The rooms were large and comfy.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on Apr 9, 2024
Thank you for staying with us!

10/10 Excellent

EILEEN

Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 24, 2024
Thank you for the perfect score!

8/10 Good

jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on Apr 4, 2024
Thank you for the score!

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Sheraton Orlando Airport on Apr 23, 2024
Thank you for the perfect score!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay for airport travelers! The area is safe and peaceful, lots of sidewalks and a nice lake to walk around. Great staff and rooms. Highly recommend!
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 3, 2024
Thank you for your kind words about the hotel! Please visit us again soon!

10/10 Excellent

Rachel

Traveled with partner
Liked: Amenities
It was clean and close proximity to the Airport
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 3, 2024
Thank you for staying with us!

10/10 Excellent

Tricia

Traveled with family
Great staff. Very helpful at front desk getting us checked in, signed up for airport shuttle, and even switching times in the middle of the night for me! The restaurant was delicious and great service.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 4, 2024
Thank you for your kind words about the hotel!

10/10 Excellent

Dieungoc

Excellent
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 3, 2024
Thank you for staying with us!

2/10 Terrible

Azadeh

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 2 nights in Mar 2024
Response from Sheraton Orlando Airport on Mar 30, 2024
Thank you for the feedback, we will share your comment with the housekeeping department.

2/10 Terrible

Attilio

Business traveler, Traveled with family
I asked the a crib for my baby 2 months old and they never bring to me when they supposed to have them available
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 28, 2024
Thank you for the feedback and we do apologize for the inconvenience.

10/10 Excellent

Bendu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Sheraton Orlando Airport on Mar 27, 2024
Thank you for staying with us!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lobby was comfortable and had a variety of foods for the family.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 27, 2024
Thank you for the review!

4/10 Poor

Jamie

Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 16, 2024
Thank you for your feedback

2/10 Terrible

Lalith

Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Apr 16, 2024
Thank you for the feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great, spacious and comfortable.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 26, 2024
Thank you for staying with us

8/10 Good

PRIMO

Liked: Cleanliness, amenities, property conditions & facilities
Convenient to airport
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on Mar 26, 2024
Thank you for the score!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on Mar 26, 2024
Thank you for the score!

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Excellent stay. Great staff, rooms and property.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and upscale. Too far distant from restaurants.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 23, 2024
Thank you for the review!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 23, 2024
Thank you for the score!

10/10 Excellent

Rigoberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible; shuttle picked us up at 1:30 in the morning; staff very friendly and helpful. Very comfortable bed, clean room. Great buffet breakfast but a bit pricey
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on Mar 22, 2024
Thank you for staying with us!

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff did not speak any English.
Stayed 1 night in Mar 2024
Response from S on Mar 12, 2024
Thank you for the feedback