Excellent resort for families and close to Disney
Posted Oct 9, 2016
The professionalism and kindness of the staff went above anything I could have asked for during my husbands and daughters stay last past week. My daughter is a college student in Daytona Beach and had to evacuate the area due to Hurricane Matthew. Imagine a shock up college student at the reservation desk. I wish I knew the name of the reservation agent who helped her when she arrived this past Wednesday as I owe that person a "thank you". She went above and beyond exceptional customer service. In fact, the entire 4 days both my husband and daughter stayed at the resort not one day fell behind 5 stars. The communication between the resort and its customers was 5 stars. Finally once the hurricane curfew had been lifted, which the resort communicated, my husband and daughter walked the resort.
Family orientated with many activities, beautiful pools and a marketplace with quick, inexpensive choices for "family" food. From a mom's point of view, the resort is top notch! They even had a bonfire to make smores for the children once the storm passed Saturday evening. Professional staff at a family resort!