4/10 Malo
Daniel W.
29 jul. 2025
No le gustó: Limpieza
Disappointing Stay – Not as AdvertisedUnfortunately, our experience at this villa was very disappointing. From the moment we arrived, it was clear the property was not in the condition shown in the listing photos.•The walls throughout the house were dirty and stained.•The pool was unclean, full of dirt and hair, and the pool lights didn’t work.•The pool table was missing balls, making it unusable.•The TV in the upstairs room was broken.•The AC upstairs was leaking, and the vents were clogged with dust—definitely not ideal for anyone with allergies or sensitivities.•Worst of all, the pictures used on the listing were clearly outdated, which felt misleading.We called five times upon arrival with no answer. When we finally reached someone the next day to report all these issues, we were told a maintenance person would come Sunday morning—which was our last night there, after arriving Friday afternoon. The representative also admitted they were aware of some of the issues and were “working on fixing them,” yet still allowed us to book the property in its current state.I asked if there was any way we could be accommodated, but was told there was nothing they could do and that they appreciated us pointing out the issues so they could be fixed for the next guests.That response felt like a slap in the face.Overall, this property was not ready for guests, and the customer service response was unacceptable.I would not recommend staying here until improvement
Daniel W.
Se hospedó 3 noches en julio de 2025