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Reviews of Best Western Hotel Fino Osaka Shinsaibashi

3.5 out of 5
Best Western Hotel Fino Osaka Shinsaibashi
1-2-19 Higashi-shinsaibashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.0

Very Good

Rating 10 - Excellent. 332 out of 1001 reviews" "
Rating 8 - Good. 425 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel for those on a budget.
Stayed 1 night in Apr 2024

6/10 Okay

Kevin B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was ok. We chose to only eat once because it was not great. Staff was amazing! Check in was smooth. Housekeeping was efficient and kind. Helpful. The hotel was in a great location. Across the street from 7-Eleven for snacks and breakfast pastries. Area was clean and safe. Hotel has laundry machines. Reasonably priced. Laundry room could be cleaned a little better. Lobby was clean. Fromt desk staff kind, knowledgeable and very helpful. THE BEDS WERE ROCK HARD. THE PILLOWS WERE FLAT ROCKS. IT ACTUALLY FELT LILE IT HAD ROCKS ON ONE SIDE OF THE PILLOWS INSIDE. Thankfully we brought our air mattress pads from camping and had our neck pillows from the plane. I would stay at this hotel again. I will have a travel pillow next time. We were there for 7 nights.
Stayed 7 nights in Mar 2024

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Jayceeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7-11 is across. Dotonbori is near (walk). Many restaurants are around. Near stations. Clean hotel. Overall, good experience.
Stayed 2 nights in Mar 2024

8/10 Good

Fang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw many bad comment but when I touch Dow. Everything seem good. Never make me disappointed. Good stay with best western !
Stayed 3 nights in Mar 2024
Response from Best Western Hotel Fino Osaka Shinsaibashi on Mar 15, 2024
Thank you very much for staying at our hotel the other day.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Like the place very friendly staff
Stayed 2 nights in Feb 2024
Response from BestWestern Osaka Shinsaibashi on Mar 4, 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

ALONZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean, extremely convenient, the is a 7/11 right next door, a Domino's pizza around the corner of you want that. The train station is less than a 10 minute walk, the staff will hold your luggage for you after checkout which is very helpful. The only negative is that it was very loud when motorcycles where riding by outside at 1am. Otherwise this is a great hotel.
Stayed 2 nights in Feb 2024
Response from BestWestern Osaka Shinsaibashi on Mar 4, 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

PACIENCIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024
Response from BW Shinsaibashi on Feb 15, 2024
Than you for your feedback

6/10 Okay

Yim Ying

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Best Western Shinsaibashi on Feb 15, 2024
Than you for your feedback

6/10 Okay

Miu Wah

Traveled with partner
Liked: Staff & service, amenities
I found dusty on tv frame and without enough spaceous. My luggage couldn’t able to open wide. No proper space setting for teapot and cups. Just too close and always in touch with curtain. I don’t feel the curtain is clean.
Stayed 4 nights in Sep 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Nov 19, 2023
We apologize for any inconvenience this may have caused. We will make every effort to improve our services to ensure customer satisfaction. Thank you for your valuable feedback.

10/10 Excellent

Jason

Stayed 4 nights in Oct 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Dec 3, 2023
クチコミありがとうございました。

8/10 Good

Matthew

Traveled with group
Liked: Staff & service, amenities
Nice spot of town!
Stayed 3 nights in Oct 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Oct 22, 2023
Thank you for staying at our hotel

10/10 Excellent

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely helpful!
Stayed 2 nights in Oct 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Oct 17, 2023
Thank you for your good review.We are glad that you enjoyed the stay at our hotel.

8/10 Good

yuk

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean. The small room whit king size Bed is too type.
Stayed 3 nights in Oct 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Oct 11, 2023
Thank you for staying at our hotel

6/10 Okay

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really
Stayed 19 nights in Sep 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Oct 1, 2023
Thank you for staying at our hotel

6/10 Okay

evangeline

Traveled with partner
Liked: Staff & service, amenities
Ths place is very convenient & accessible to transport. Fridge was not working in the room despite reporting it to staff & the bigger garbage bin was not emptied.
Stayed 3 nights in Aug 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Sep 8, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Good

Tsz Tung Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best values for budgeted travellers: clean and decent room, affordable prices, and plenty of shops around, I highly recommend this.
Stayed 6 nights in Aug 2023
Response from Bestwestern Hotel Fino Osaka Shinsaibashi on Aug 14, 2023
Thank you for staying at our hotel

8/10 Good

Siriluk

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best location ,clean & comfortable ,helpful staff ,reasonable price.
Stayed 3 nights in Jun 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Jun 14, 2023
Thank you for staying at our hotel.

8/10 Good

Sachiko

Traveled with group, Traveled with family
Liked: Cleanliness
3.25/5 stars. Not bad for price, not Great either
Cleanliness was good. Property is advertised as having a restaurant. Not true. Property is described on hotels.com as having breakfast buffet avaliable for a surcharge, also not true. Rooms are small but clean and serviceable. Biggest complaint is lack of advertised breakfast and on-site restaurant as this was an important factor in our booking.
Stayed 2 nights in May 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on May 25, 2023
We are sorry for the inconvenience.We will keep your feedback active and will try to improve our service.

2/10 Terrible

You Bin

Stayed 11 nights in Apr 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on May 31, 2023
We apologize for any inconvenience this may have caused. We will make every effort to improve our services to ensure customer satisfaction. Thank you for your valuable feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Twin room was very small - even for Japan. Moving desk chair into hall helped a bit.
Stayed 3 nights in Apr 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Apr 22, 2023
Thank you for staying at our hotel.

8/10 Good

Dani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Walking distance to malls, markets and train station. Bed was good. Bathroom was maintained well but had a musty smell to it (no fan to get rid of the humidity). You could hear people outside throughout the night. Overall the Hotel was clean and very nice. I would stay here again!
Stayed 3 nights in Apr 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Apr 15, 2023
We are sorry for the inconvenience.We will keep your feedback active and will try to improve our service.

10/10 Excellent

RaMon

Stayed 1 night in Apr 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Apr 14, 2023
Thank you for staying at our hotel.

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is at best a 2 star. What’s really frustrating is that around 3am to 5am there are kids exiting a bar or club that hang around the hotel partying and screaming which makes it impossible to sleep if your room is on that side. While this is not the hotels fault I think it’s very important travelers know what they are signing up for in terms of a very disrupted nights sleep. The room is itself is the smallest we stayed in during our trip to Japan and overall seemed very dingy. I would say the location was good and a 7-11 is directly next to it which is convenient.
Stayed 3 nights in Mar 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Mar 17, 2023
We are sorry for the inconvenience.We will keep your feedback active and will try to improve our service.

4/10 Poor

Natalia

Traveled with partner
Disliked: Amenities
The bed was extremely hard and so were the pillows.
Stayed 2 nights in Mar 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Mar 13, 2023
We are sorry for the inconvenience.We will keep your feedback active and will try to improve our service.

6/10 Okay

Alvin TK

Traveled with partner
Liked: Cleanliness, staff & service
operations not good
Stayed 1 night in Feb 2023
Response from Best Western Hotel Fino Osaka Shinsaibashi on Feb 25, 2023
この度はご迷惑をおかけし、大変申し訳ございませんでした。お客様にご満足いただけるよう、サービスの向上に努めてまいります。貴重なご意見ありがとうございました。

6/10 Okay

Shirley

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The property is old and not as clean as I would like it to be and the room was designed with a very narrow entrance which makes it very difficult to maneuver around with baggage. Location is pretty convenient being close to Nagahoribashi station. (Shinsaibashi station is about 8-10 minutes walk away).
Response from Best Western Hotel Fino Osaka Shinsaibashi on Dec 26, 2022
Thank you for staying at our hotel.We apologize for not meeting your expectations.

8/10 Good

Gwang Yoon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in front of Nagahoribashi station, which connects to a lot of places by subway. Quiet neighborhood. but you can always visit Dotonbori to enjoy. Cost-effective choice, so don’t expect a large room
Response from Best Western Hotel Fino Osaka Shinsaibashi on Dec 22, 2022
この度はご利用ありがとございました。 また機会がございましたら是非宜しくお願いします。

8/10 Good

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was too small.
Response from Best Western Hotel Fino Osaka Shinsaibashi on Dec 14, 2022
Thank you for your staying.

10/10 Excellent

NAPASSANAN

Stayed 7 nights in Nov 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Dec 8, 2022
Thank you for your staying.

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine Thank you!
Stayed 1 night in Nov 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Nov 20, 2022
Thank you for your staying.

10/10 Excellent

edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally I enjoyed my stay
Stayed 4 nights in Sep 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Sep 30, 2022
この度はご宿泊頂き誠にありがとうございます。 またのお越しをスタッフ一同心よりお待ちしています。

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice and friendly.
Stayed 1 night in Jul 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Jul 19, 2022
Thank you for staying with us. We look forward to seeing you again.

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service
Twin room is impossible to move in
Stayed 1 night in May 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Jun 11, 2022
We apologize for any inconvenience this may have caused. We will make every effort to improve our services to ensure customer satisfaction. Thank you for your valuable feedback.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2022

8/10 Good

Ariane, Fuchu

Liked: Cleanliness, amenities, property conditions & facilities
Convenient and cheap hotel
Stayed 3 nights in Mar 2022
Response from ホテル支配人 on Mar 31, 2022
この度はご宿泊頂き誠にありがとうございます。 またのお越しをスタッフ一同心よりお待ちしています。

6/10 Okay

Ahamed Mohamed Farhan

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Room was very small with three beds for 3 adults.
Stayed 4 nights in Jan 2022
Response from Best Western Hotel Fino Osaka Shinsaibashi on Jan 13, 2022
Thank you for your stay and valuable opinions. Thank you for your continued support.

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022
Response from best western hotel osaka shinsaibashi on Jan 5, 2022
この度はご宿泊頂き誠にありがとうございます。 またのお越しをスタッフ一同心よりお待ちしています。

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 3 nights in Dec 2021
Response from Best Western Hotel Fino Osaka Shinsaibashi on Jan 5, 2022
Thank you for your stay and valuable opinions. Thank you for your continued support.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little room.
Tiny but comfortable room, quiet area but very convenient. Good bed.
Stayed 3 nights in Dec 2021
Response from ホテルのマネージャー on Dec 23, 2021
Thank you for your stay and valuable opinions. Thank you for your continued support.

4/10 Poor

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Customer service was good and majority of the staff spoke English. The only bad thing was they don’t have an AC setting. They have me a fan for the room. The bed was hard as rocks kinda felt like sleeping on box springs. And it was two bed put together so when sleeping it felt weird cause there was a gap
Stayed 2 nights in Nov 2021
Response from Best Western Hotel Fino Osaka Shinsaibashi on Nov 21, 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องสะอาด ของใช้ครบ แม่ล้านทำความสะอาดดีเยี่ยมในส่วนของที่ตั้งก็ใกล้กับร้านค้า ร้านอาหาร สถานีรถไฟ สามารถเดินไปยังสถานที่ท่องเที่ยวใกล้ ๆ ได้
Stayed 4 nights in Jul 2021
Response from Best Western Hotel Fino Osaka Shisaibashi on Jul 29, 2021
ขอบคุณมากสำหรับข้อความที่มีความสุขมากของคุณ พนักงานทุกคนมีความสุข เราจะยังคงพยายามทุกวันเพื่อจัดหาห้องพักที่ดีขึ้นโดยไม่รู้สึกภาคภูมิใจ เมื่อคุณมาที่โอซาก้าอีกครั้ง เราหวังว่าจะได้ใช้ Best Western Hotel Fino Osaka Shinsaibashi

6/10 Okay

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A/C insufficient for hot months, otherwise great.
Everything about this hotel was a great value and exceeded expectations except for one very important thing. The A/C just couldn’t get the room cool enough. It didn’t help the the room was like an oven when we arrived. Keep in mind this was the end of July and the infernal end of summer heat had begun in Japan. Other then that the staff was english speaking, the room was super clean and had all the amamentareis you could ask for. Bedding was nice. It was really a well thought through hotel minus the air. All and all would have been an incredible deal, but alas we ended up sweating all night with the only relief being those brief moments when the A/C would swing over to your bed. To be fair we didn’t reach out to the management about this because we arrived very late and just wanted to get a few hours of a sleep. The air was set correctly on high with the lowest temperature possible.
Stayed 1 night in Jul 2021
Response from ホテル支配人 on Jul 25, 2021
Dear Steve Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Best Western Hotel Fino Osaka Shinsaibashi on Apr 24, 2021
この度はご宿泊ありがとうございました。 今後ともどうぞ宜しくお願い申し上げます。

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2021
Response from Best Western Hotel Fino Osaka Shinsaibashi on Apr 14, 2021
この度はご宿泊頂き誠にありがとうございます。 またのお越しをスタッフ一同心よりお待ちしています。

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean if a little on the small side. Breakfast was a little bland and there were few choices to have.
Stayed 1 night in Mar 2021
Response from Best Western Hotel Fino Osaka Shinsaibashi on Mar 21, 2021
Dear Anonymous Thank you for completing the survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Ariane, Tokyo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a bit tiny but clean. It is in the quit part of Shinsaibashi so it is good in this regard.
Stayed 4 nights in Dec 2020
Response from Best Western Hotel Fino Osaka Shinsaibashi on Feb 16, 2021
Dear Ariane Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Kanako, Saitama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but too small. The staff is nice at the reception. Streets around the hotel is a bit dirty.
Stayed 2 nights in Dec 2020
Response from Best Western Hotel Fino Osaka Shinsaibashi on Feb 16, 2021
Dear Kanako Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,