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Reviews of Home2 Suites by Hilton Oxford, AL

3 out of 5
Home2 Suites by Hilton Oxford, AL
300 Colonial Drive, Oxford, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 94 out of 197 reviews" "
Rating 8 - Good. 65 out of 197 reviews" "
Rating 6 - Okay. 17 out of 197 reviews" "
Rating 4 - Poor. 10 out of 197 reviews" "
Rating 2 - Terrible. 11 out of 197 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergey, Cos Cob

Stayed 2 nights in Jan 2024

8/10 Good

Savana

Stayed 1 night in Dec 2023

10/10 Excellent

Joya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
KAT had fresh baked chocolate cookies which were a nice touch at check in. Breakfast was good, hot and ready in the morning.
Stayed 1 night in Nov 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Business traveler
Liked: Amenities
I enjoyed my whole stay! Staff was very friendly and the room was great... the free breakfast was an added perk!!!
Stayed 5 nights in Sep 2023

2/10 Terrible

Lisa

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I will never stay there again in life!!
I feel as if I'm due a refund. Day 1 I spoke with the manager because I called before coming and asked if there was a wall between bed and sofa and they said yes. When I arrived, they had a curtain. There was a big roach in the room upon arrival. There was no blanket, and they used a bed skirt for the blanket. I was very disappointed with this hotel. It was very outdated. I have stayed at several Home2 Suites in different states and it was up to date and immaculate. My stay was very uncomfortable. The shades wouldn't go up and the dull lighting kept the room dark. The sofa looks too old and dirty to sit on.
Stayed 2 nights in Oct 2023

6/10 Okay

Julia V.

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The sleepet sofa was not clean and the blanket givrn to us had holes in it.
Stayed 1 night in Sep 2023

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, clean rooms, great breakfast.
Stayed 2 nights in Sep 2023

8/10 Good

HOLLY

Stayed 1 night in Sep 2023

10/10 Excellent

Forrest

Stayed 1 night in Sep 2023

10/10 Excellent

Bin William, Johns Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Gene

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager on duty was solid, proactive and dealt with our requests. Good customer service !
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Gloria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay and with wonderful staff !!
Stayed 1 night in Jul 2023

4/10 Poor

Jamie

Traveled with family
Liked: Staff & service
No sheets available for pull out bed. Door to bathroom unable to close, swimming pool not unavailable/drained, not cleaned on June 1 (that’s important in the summertime for parents with young children, a heads up or discount of stay would have been nice.)
Stayed 2 nights in Jun 2023

4/10 Poor

Byran

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location was convenient to highways and dining.
Stayed 2 nights in Apr 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed
Stayed 1 night in Dec 2022

10/10 Excellent

Steven, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and everything was great from the front desk service to the free breakfast and the convenience to everything was awesome, the highway was very close
Stayed 2 nights in Nov 2022

2/10 Terrible

tonya, evans

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was horrible. The room smelled like a dirty mop had been used while "cleaning". The shades at all 3 windows were broken and would not go all the way down. Light from neighboring businesses came in all night. The wallpaper was coming off the walls in the bathroom. The towels were paper thin. The refrigerator had hair in it (it obviously had not been wiped out). The foyer light would not go off at all. The tv remote only worked when standing in front of the tv (not from the bed).
Stayed 1 night in Oct 2022

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast items were not replenished. Members of our party had to ask to have coffee, juice, and waffle batter refilled. Someone else had to ask for grapes to be replenished. Attendant was seated at a table talking to guests.
Stayed 1 night in Oct 2022

10/10 Excellent

Darla

Stayed 2 nights in Oct 2022

2/10 Terrible

Danielle

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel like what you are paying for isn't worth the money!
Stayed 1 night in Sep 2022

10/10 Excellent

Sharon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Mary

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The hotel is in need of an upgrade but that
Stayed 2 nights in Aug 2022

6/10 Okay

Andrea

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the gym and the laundry being so close. It made working out convenient. The pool was out of service 2 of the 3 days we were there.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to par with their other locations
I would really like to give a good review be because i like the Home2 brand. All other locations gave been fresh, modern and clean. However, i believe this location was converted from and older hotel and felt old and worn. Lobby was cluttered and dirty. Room had subtle wear and tear. Bathroom sliding door broken. Exterior door broken. Would not stay here again.
Stayed 1 night in May 2022

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Good customer service Enjoyed our stay
Stayed 1 night in May 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff seemed as though they would rather be anywhere else and i overheard a few of them laughing about the way another guest looked
Stayed 3 nights in Feb 2022

6/10 Okay

Floyd

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I arrived after 6:30pm and had to wait 45 minutes for staff to clean my room. I also had no towels, I called the desk and was told to "come down stairs and get them."
Stayed 1 night in Feb 2022

8/10 Good

Maria

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
The room is very comfortable and spacious. But whoever was meant to clean the room left a dirty rug, the remote was greasy, the ottoman has something spilled on it.
Stayed 1 night in Dec 2021

2/10 Terrible

Marvin

Traveled with family
Disliked: Cleanliness
Home 2 Home was our go to hotel before COVID, and now it’s not as clean, no room service even after asking for clean towels and having the trash removed. My wife and I are No happy with the room and service at all, we will not stay there again.
Stayed 4 nights in Dec 2021

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff who communicated well, but the room needed a little renovation. The sliding bathroom door kept getting stuck, there were stains all over the carpet and couch, and we were missing pillows and towels.
Stayed 2 nights in Nov 2021

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Sandra Kay

Traveled with family
We had a reservation for 2 nights in this hotel. Check in was at 3 PM. Our rooms were not ready and not available and no time when they would be. We came back at about 6:30 and same things rooms weren't cleaned and not sure when they would be. Then gave us one room; when we opened it someone else's things were in the room! Went back downstairs, and told again no rooms didn't know when. At 7 PM my husband got us rooms next-door we had had enough!
Stayed 2 nights in Oct 2021

8/10 Good

Aretha

Business traveler
Liked: Cleanliness, room comfort
Hilton Neglect Property
This is a Hilton property that needs a lot of restoration the staff is overly friendly and accommodating. They all seems to like working at this property. Hilton, parent company, has severely allowed this property to be neglected. All the rooms needs to be restored - from the bathrooms, the carpeting in the entire hotel, mattresses, bed comforters, linens, bath towels the doors to each of the rooms. The elevators. The ceilings. The outdoor pool area. The entire property needs millions to bring it back to standard. Hilton is a billion dollar enterprise. As a customer I do not know the channels for this property to receive the necessary funding. This property is typically booked. I think primarily due to the staff. The aesthetics have allowed to be faltered. I spoke with staff that stated the property needed at a minimum of 4 million to bring it up to standard.
Bathroom light fixture fell. Worn need to be updated
Lobby area
Lobby area
Lobby area
Stayed 3 nights in Oct 2021

2/10 Terrible

Sharman

Disliked: Amenities, property conditions & facilities
Had to change rooms after checking. First one didn’t have light in bath. Second one without remote, blinds don’t go down. Poor quality linen. Noisy on 4th floor. Don’t remember a worse nights sleep.
Stayed 1 night in Sep 2021

6/10 Okay

Aubrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap in the bathroom and the toilet had urine stains and hair around the rim. The staff were friendly and brought us what little soap they had and cleaned the toilet. The rest of the room was clean. The pool was very dirty and appeared to have something growing in the bottom of it. The staff gave us 2 free waters and took $10 off the bill for are inconvenience. Overall not a terrible place but I wouldn't stay there again.
Stayed 1 night in Aug 2021

10/10 Excellent

Paula

Liked: Cleanliness, room comfort
Pmc
We stayed for two weeks and were very comfortable. The staff are all very pleasant and responsive
Stayed 2 nights in Aug 2021

10/10 Excellent

Nancy

Liked: Cleanliness, room comfort
Typical Home2suites
Nice hotel as all the Home2suites are. Breakfast only a box, but at least had some protein option in it. Nice desk clerk.
Stayed 1 night in Aug 2021

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, room comfort
Not safe
My hotel stay was not good. I am not sure if my hotel was safe and cleaned. The carpet was dirty, there was an open drink and expired slimming drinks in the fridge, lamp missing a light and hair in the shower. In addition, our room was not cleaned and no cleaned towels between our visit. We were told that you had do a housecleaning request 5 days prior to our arrival. This is not posted on hotel.com website nor were we told during check-in. My biggest disappointment was the one bedroom Hotels.com allowed me to book and upon arrival the desk clerk tells me that this hotel only have studios. I don't mind paying for a nice hotel room, but I don't want to pay the price of a a 3 star hotel and get a -1 star hotel. This hotel really needs to be checked before someone get sick because they are not doing what the CDC recommend to be open.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff were brilliant. The room was comfortable. Very close to food. Will be ataying there again on my next trip.
Stayed 5 nights in Aug 2021

8/10 Good

Diahann

Traveled with family
Great start but upgrades needed
Overall, I enjoyed it. I usually stay im Hilton hotels so as far as the Hilton standard, the hotel needs a little improvement in the area of presentation. The first floor was impeccable (clean, modern etc). Hallways of rooms were dirty (stains on carpet and walls, moldy appearing vents). My room was okay. Hardware in the bathroom were broken or missing. Bed was comfortable but sheets couldve been cleaner. Service was excellent. Staff were friendly.
Stayed 2 nights in Aug 2021

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, room comfort
Room not ready until 1AM, disappointed
We got to the hotel pretty late, around 10pm, when we arrived we were told the room is not ready and had two people in front of us, the room was not ready until 1AM, very disappointed and was exhausted. We also had to park across the street because there was not enough parking. Room was clean though and comfy. Tried to get a late checkout and got 30 min, asked for a 1pm check-out, gave us 11:30. Doubt we stay at this location again.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
No breakfast as I thought.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very spacious and clean room. Was disappointed that the continental breakfast was unavailable.
Stayed 1 night in Jul 2021

8/10 Good

George

Traveled with family
Liked: Room comfort
Couple nights stay
Had a decent stay, service was great.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
They were overbooked
When we arrived to check in. We were informed that they were overbooked and we would have to stay at a neighboring hotel. We were not happy considering this was supposed to be a sleepover for our 6 year olds birthday
Stayed 1 night in Jul 2021