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Reviews of The Springs Resort & Spa

2.5 out of 5
The Springs Resort & Spa
323 Hot Springs Blvd, Pagosa Springs, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 102 out of 212 reviews" "
Rating 8 - Good. 57 out of 212 reviews" "
Rating 6 - Okay. 26 out of 212 reviews" "
Rating 4 - Poor. 15 out of 212 reviews" "
Rating 2 - Terrible. 12 out of 212 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from management team on Apr 19, 2024
Thank you for staying with us Adam.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time.
Stayed 1 night in Mar 2024
Response from management team on Mar 14, 2024
So glad to hear this. We hope you come back soon.

10/10 Excellent

Hyunjoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from management team on Feb 24, 2024
Thank you for staying with us.

8/10 Good

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just can't believe they charge $50 per extra hour on the check out after all the money we spent
Stayed 3 nights in Feb 2024
Response from management team on Feb 29, 2024
Thank you for staying with us James. I will pass along your comment to the appropriate staff.

10/10 Excellent

Don

Stayed 1 night in Jan 2024
Response from Management Team on Jan 30, 2024
Thanks for staying with us, we hope that you enjoyed your stay.

10/10 Excellent

Ed

Stayed 4 nights in Jan 2024
Response from Management Team on Jan 30, 2024
Thank you for staying with us, come back again soon.

10/10 Excellent

Whitnie

Stayed 3 nights in Dec 2023
Response from Management Team on Jan 30, 2024
Thanks for staying with us, we hope that you enjoyed your stay.

10/10 Excellent

Sergio, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on Jan 30, 2024
Thanks for staying with us.

10/10 Excellent

Bertha E

Liked: Cleanliness, staff & service, property conditions & facilities
Response from management team on Feb 24, 2024
Thank you for staying with us.

2/10 Terrible

Garrett

Disliked: Property conditions & facilities
The room was not up to standards for the rate I was chaged for the room, I am not sure how they can justify charging $625.00 a night for the room. It was probably a $150.00 a night room at best. It was not a deluxe room by any means. It smelled like it used to be a smoking room and the room next to us had someone that was coughing all night. When we got there and heard the room next door coughing we asked if we could get another room and they said no they had nothing. At checkout we asked if they could adjust the bill for the room they said because we booked through Expedia there was nothing they could do. So in the future I will book through the hotel direct in case I am not happy with the room so they can adjust the rate, unless Expedia can make and adjustment on the charge for this unsatisfactory room. I hope you can help with this and give some sort of credit, we paid for a deluxe suite and it was not worth rate charged at all.
Stayed 1 night in Nov 2023

8/10 Good

PHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management Team on Nov 27, 2023
Thank you for staying with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Management Team on Nov 27, 2023
Thank you for staying with us.

2/10 Terrible

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the person at front desk had no idea how to check us in under expedia we had wait at least 1 hour other than that it was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 1 night in Oct 2023
Response from Managment Team on Nov 27, 2023
Thank you for staying with us. We are so glad that you enjoyed your stay.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Just for the construction
Stayed 1 night in Oct 2023
Response from Management Team on Nov 27, 2023
Thank you for staying with us.

10/10 Excellent

Mary Kay

Traveled with family
Liked: Amenities
This is an amazing place to come and experience mineral baths at their finest. The different pool temperatures and designed protocol for utilizing them was exhilarating, we did the cold plunge part 3 times. Everyone was helpful and friendly. They keep the pool area super clean.
Stayed 2 nights in Oct 2023
Response from Management Team on Nov 27, 2023
Thank you for staying with us Mary Kay. We hope that you come back again soon.

8/10 Good

Arnoldus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it confusing upon arriving at the resort as to where to check in. Signage was not very good and with construction adjacent to the property access was hampered. Long walk from parking to front entrance with luggage.....no valet or doorman available to assist. Dinning was not available for dinners...had to drive to local restaurants.
Stayed 2 nights in Oct 2023
Response from Management Team on Nov 27, 2023
Thank you Amoldus, for sharing your feedback. I will make sure that this is shared with the entire team for improvement.

6/10 Okay

Marlee

Liked: Cleanliness, staff & service, property conditions & facilities
Unique set up
Stayed 1 night in Sep 2023

10/10 Excellent

Tanya, JACKSONVILLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Christine was wonderful, my husband and I really enjoyed our stay
Stayed 6 nights in Sep 2023
Response from management team on Sep 28, 2023
Thank you for the kind words about Christine, and thank you for staying with us.

10/10 Excellent

Matt

Stayed 1 night in Sep 2023
Response from management team on Sep 28, 2023
Thank you for staying with us.

10/10 Excellent

Judith

Stayed 1 night in Aug 2023
Response from Management Team on Sep 7, 2023
Thank you for staying with us.

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Outdated and over priced!
The setting is lovely, well situated on the river. BUT, it’s way over priced for the accommodations. The rooms were outdated, more like a motel. I suppose they have a captive market so they can gouge patrons at $400 per night, $50 per hour for late check out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing! Staff always friendly and helpful.
Stayed 3 nights in Aug 2023
Response from Management Team on Sep 7, 2023
Thank you for staying with us Lonnie. We hope you come back soon.

2/10 Terrible

Caleb John

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location, 1 star motel. Obscene price for the facility. Will not stay again
Stayed 1 night in Aug 2023

4/10 Poor

Jeremy

Stayed 2 nights in Jul 2023

6/10 Okay

Daniela

Traveled with family
Liked: Room comfort
Stay
The room had a tag to put on the door if needed of replacement for towels .we put it on door and no towels were changed or trash taken out like a reg hotel stay.we were told to take dirty towels to front to trade for clean ones . 1washer for the whole resort knowing the waters are dirty you would think they would have more the ice machine room was so hot and the drinks in the cantine are expensive and not very tasty it was 24 for 3 lemonades frozen that went bad right away plus additional charge for canolope by the L area food and drinks are separate charge
Stayed 2 nights in Jul 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from management team on Aug 9, 2023
Thank you for staying with us.

4/10 Poor

Elaine

Stayed 1 night in Jul 2023

8/10 Good

Steve and Maureen

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good: Proximity to the soaking pools. Property well maintained. Not good: Ugly view of a construction zone outside our window. High-priced.
Stayed 1 night in Jun 2023

6/10 Okay

Christine, Trinidad

Stayed 1 night in Jun 2023

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management Team on Jun 14, 2023
Thank you for staying with us.

10/10 Excellent

Dr Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend. Blessings Gary
Stayed 1 night in Jun 2023
Response from Management Team on Jun 14, 2023
Thank you for staying with us Dr Gary.

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness
Overpriced for the room!
Stayed 3 nights in May 2023

6/10 Okay

NanHei

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Kisoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2023
Response from Management Team on Jun 14, 2023
Thanks so much for staying with us.

4/10 Poor

RONALD

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Miserable front desk person at check in. Room poorly equipped. No hangers. Room was small and dingy. Not worth the very high price.
Stayed 2 nights in Mar 2023

10/10 Excellent

Diedrich

Stayed 2 nights in Mar 2023

8/10 Good

Janessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will forever be one of the greatest trips I have ever taken. I had the pleasure of staying at The Springs Resort and Spa and having the most relaxing and rejuvenating time reconnecting with myself. The Springs Resort staff is top notch and the property was breathtaking with beautiful views of the San Juan Mountains, the San Juan Riverwalk and the cute charm of Pagosa Springs. The wellness activities that were offered at the resort during my stay are a core memory made during my time at The Springs. The forest bathing hike with Kelly delivered the most beautiful views and an amazing connection with the mountains, trees and nature. Aqua yoga in the hot springs with Kelly was another incredible experience I had the pleasure of doing. I followed that class up with Aqua Sound Bathing with AJ. I’m so grateful that I was able to attend this class, the connection with the springs, the sound vibrations and being in the present was exactly what I needed to kick off an amazing day at the springs. I also attending restorative yoga classes, a roll and recover class, a restful recharge class and the gratitude ceremony led by Will who was also an amazing guide through these practices. Kelly, AJ and Will made it feel like you were spending time with an old friend. These classes were the icing on the cake to my time at The Springs Resort and Spa. On top of all these amazing activities I also was able to spend some time at The Springs Spa. Again another incredible experience.
Stayed 3 nights in Jan 2023

10/10 Excellent

Yeonhee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place

8/10 Good

Zhuang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Jeremy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was AMAZING! The staff was so friendly and the areas around the property are all so great! If you get the chance to stop at Root House for a cinnamon roll, do it! if you get the chance to eat at The Rose, do it! Take a dip in one of the hot springs pools at 2 AM, JUST DO IT! The experience was so great! We came with our kiddos, definitely family friendly!
Stayed 3 nights in Nov 2022

8/10 Good

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 1 night in Jul 2022

8/10 Good

Gilbert

Stayed 2 nights in Jun 2022

8/10 Good

Marcy, Ouray

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The "resort" is okay but overpriced compared to a similar resorts across Colorado. The hotel itself is fairly common stucco with general hotel furniture and decorations anywhere in the USA. The pool has public access, and therefore gets inundated by day users. The bed was extremely hard and our "luxury" King suite overlooked the parking lot. Aside from the river, the views of Pagosa are unimpressive, so overpriced for a shotty view. Would not go back to this area for a vacation getaway. Too many other nice resorts in Colorado for the same rates and fewer Texans.
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Terrible room. Curtains were to small for the windows and there’s an odd third window with no curtains at all, so the the parking lot lights kept us awake all night. Dirty floors in the rooms. No AC or heat, had to open the windows (that’s right the windows fully open, no child locks so keep an eye on your children.
Stayed 2 nights in May 2022

8/10 Good

Cheryl, El Cajon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were wonderful! The staff was awesome! The only issue I had was that I reserved a junior suite and when I arrived I was in just a regular room which was disappointing.
Stayed 1 night in May 2022

10/10 Excellent

robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julian needs a raise she is awesome !
Stayed 5 nights in Mar 2022
Response from D on Apr 9, 2022
Thank you so much, she is a valued employee.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

10/10 Excellent

WILLIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the hot pools was great. Nice staff and very friendly. Easy walk to the downtown and shops.
Stayed 2 nights in Jan 2022