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Reviews of Hotel San Antonio El Real

4 out of 5
Hotel San Antonio El Real
C/ San Antonio El Real s/n, Segovia, Segovia

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 543 reviews" "
Rating 8 - Good. 192 out of 543 reviews" "
Rating 6 - Okay. 46 out of 543 reviews" "
Rating 4 - Poor. 11 out of 543 reviews" "
Rating 2 - Terrible. 8 out of 543 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Krishna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & excellent restaurant
Stayed 2 nights in Apr 2024
Response from Recepción on Apr 23, 2024
Dear Customer. Thank you for taking the time to share your experiences with us. We are very happy to know that our restaurant made your stay pleasant. We will be happy to welcome you again!

6/10 Okay

Lucia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Whilst the hotel looks nice (being an old monastery) the service and rooms were disappointing. Many staff members are rude, the pillows are very uncomfortable, and the walls are thin so I could hear the guest in the room next door snoring loudly and making other unpleasant noises all night. I selected this hotel due to the VIP benefits but had a very poor experience. Regarding the staff, on my first night, I had to spend an hour arguing with the rude receptionist regarding my VIP benefits despite availablility. The next day I was able to change rooms but it was very obvious that she was not happy about that. House cleaning started making a lot of noise early in the morning outside my room. When I asked if she could keep the noise down, she was also very rude. Limited options for dining and waitress in the restaurant was also rude, telling me off for sitting down at a table when the place was empty and there was no one at the entrance. I think some members of staff should attend "Customer Service training".
Stayed 3 nights in Mar 2024
Response from Recepción on Apr 6, 2024
Dear customer,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We take your comments very seriously and would like to clarify some of them: the VIP benefits are not guaranteed until arrival (subject to hotel availability), except for the parking, (in your case you did not arrive by car). Unfortunately our superior rooms were not available the firts night of your state, but the next day we did upgrade you to a superior room located in the Cloister of the hotel. The restaurant offers a complete daily menu (our guest can choose from different options). The restaurant is very popular in the city and the opinions about it are excellent, it was a pity that you did not appreciate it. Usually in our restaurant customers wait to be served so that they can be accommodated at the best available tables (not empty ones) so that they can enjoy our unique building full of history and our cuisine. Finally, we can guarantee you that our staff is trained and always tries to offer the best service to our clients. We hope to have the opportunity to welcome you back for a more positive experience. Best regards.

8/10 Good

george

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm. Aircon not very effective. Cafe does not do snacks and restaurant opens Spanish hours. Great location to walk the aquaduct into the centre. Helpful staff. Food good.
Stayed 1 night in Mar 2024
Response from Recepción on Mar 26, 2024
Dear guest,Thank you for your detailed review. All your comments are essential to improve our service. It is a pity that you did not inform us at the time that you wanted the air conditioning because the system is currently operating as heating, but we would have changed it in your room. Thank you again for choosing us and we hope to welcome you again in the future.

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Response from Recepcion on Feb 27, 2024
Ante todo muchas gracias por su puntuación, pero nos hubiera gustado saber en que nuestro establecimiento no estuvo a la altura de sus expectativas, para así haber podido tomar las medidas adecuadas y mejorar nuestro servicio.

8/10 Good

Margot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here now several times for a stopover. Attractive old hotel, good location - easy walk into beautiful Segovia, free parking and breakfast included.
Stayed 1 night in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM to discover !
I stayed here with my wife for 3 nights in September 2023. Very cool place to say the least !!! This is an old Monastery and makes you feel in the middle of medieval Spain ! Room was very clean and comfortable and had all the amenities we needed. Staff was very pleasant and helpful. I HIGHLY recommend this hotel. Hotel is at walkable distance from pretty much everything !
Stayed 3 nights in Sep 2023

10/10 Excellent

Jimmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Judy says Hola
The entire staff were very friendly and attentive to any of our needs. Great environment and couldn't have asked for a better experience.
Stayed 6 nights in Oct 2023

10/10 Excellent

Mouna, austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unusual property. We had a great room with attentive staff. Only there for one night, ate in restaurant and very impressed.
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Glyn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Were it not for the sad, very dated decor, the heavy draperies impossible to move to allow light into the room, I might have found this hotel satisfactory. As it was, I couldn’t wait to check out.
Stayed 1 night in Aug 2023
Response from Recepcion on Aug 28, 2023
First of all, thank you very much for your comments and we regret that you didnt like the decoration of our hotel. Our hotel is located in an old building from the 15th century and the decoration is be in harmony with it, we have a classic and elegant decoration, but we understand that not all clients may like this style.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Recepcion on Aug 29, 2023
Buenos dias Jose, Muchas gracias por su puntuacion.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Toledo, Spain.
Stayed 1 night in Jul 2023

10/10 Excellent

Irene

Stayed 2 nights in Jun 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff attentive, hotel tired.
We were a bit disappointed in this hotel. I expected a lot more as it had been recommended to us. A lot had been made of the the cloister bar/ restaurant but it didn’t make up for the disappointment. The rooms were basic and tired and in need of renovation. The furniture was chipped and scratched. I’m not suggested making it modern as that would not suit the ambiance but good decoration and better bathroom would be a start. The breakfast was basic with not much choice and by time we had breakfast just after 9 there were no croissants left. On the up side the food in the restaurant at dinner was good ( the fig salad was delicious) and the service was attentive. The price for dinner was very reasonable as well. The bathroom was in need of renovation and very cramped and I would have liked a rug at the side of the bed as getting out of bed onto a cold tiled floor was a shock on the feet. Nothing dreadfully wrong with hotel just a few niggles but after a long hot journey these niggles seemed a lot.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Okay, but not great
Chose this hotel for its location and as it looked charming. Far too dated for me. Air conditioning did not work, bathroom very dated although clean. Every hotel should provide at least a complimentary bottle of water on arrival, but not in this hotel! Its location was good in that the aqueduct was within a short walking distance. Breakfast average but adequate. Sufficed for a one night stay.
Stayed 1 night in Jun 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique hotel. It’s in a former monastery. Our room was a good size and very comfortable. It’s easy walking distance to restaurants, sights, etc. The hotel itself has a very good restaurant. Easy, free parking on site. We were very pleased with our stay.
Stayed 1 night in May 2023

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay.
The hotel is a former monastry, and the design around this is impressive. Staff were friendly and helpful the room very kept very clean. A 10-minute walk to the Roman aquaduct and lots of shops and cafes. Would definitely use hotel again if if we are in Segovia.
Stayed 3 nights in May 2023

10/10 Excellent

Byron

Liked: Staff & service, amenities, property conditions & facilities
A historic place with walkable distance to sites
Stayed 3 nights in Apr 2023

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff. Great breakfast!!
Stayed 1 night in Apr 2023

8/10 Good

lingru

Stayed 1 night in Apr 2023

8/10 Good

A N

Stayed 2 nights in Mar 2023

10/10 Excellent

Edmundo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones y el servicio del personal
Stayed 3 nights in Mar 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Very helpful staff and our lunch in the restaurant was very good. Breakfast was also very good and gluten free food was amply provided on request. Our only problem was the tiled bedroom floor at a very cold time of the year .. we were not prepared. But a lovely old building
Stayed 1 night in Jan 2023

10/10 Excellent

Casian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Walking distance to the center of town. My favorite hotel of the trip. The garden inside is beautiful
Stayed 1 night in Oct 2022

8/10 Good

Maria

Stayed 1 night in Sep 2022

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - a ten minute walk to the old town but it’s a along the aqueduct - very helpful staff, excellent and good value restaurant and great atmosphere.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jose, Seabrook

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 1 night in Sep 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near old town
Just a short walk to the city center, we thoroughly enjoyed our stay here. Dining and groceries within walking distance. Excellent bed and shower.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop over
A wonderful location with great comfortable rooms totally in keeping with the history of the building. The restaurant setting the cloisters is superb lighting and all. Very helpful staff who served up magnificent dishes from a wide and varied menu.
Stayed 1 night in Jul 2022

8/10 Good

Kala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little spot in Segovia
Stopped here for one night on our way out of Madrid to La Rioja. Very comfortable room, not huge, but fine. Lovely, spacious bathroom, tasty breakfast, and the hotel lobby and other spaces were also very nice. Quiet, well-situated, appreciated the free and easy parking very much, service was friendly. Would recommend for sure!
Stayed 1 night in Jun 2022

8/10 Good

Joshua

Stayed 1 night in May 2022
Response from Jefe de Recepción on Jun 7, 2022
Muchisimas gracias por su puntuación. Esperamos poder recibirles nuevamente en un futuro próximo.

10/10 Excellent

Jose

Stayed 1 night in May 2022
Response from Jefe de Recepción on Jun 7, 2022
Muchísimas gracias por su puntuación. Esperamos poder recibirles nuevamente en un futuro próximo.

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2022
Response from Vanesa, Recepción on May 3, 2022
Muchas gracias por su puntuación

8/10 Good

Jacinto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area of town
Stayed 1 night in Mar 2022
Response from Reception on Mar 10, 2022
Thank you very much for your comments.

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Lovely Santa Cruz de la Seros
El Mirador is a wonderful, small hotel sitting high over the town, run by a charming couple. The room had a view of the mountains, other rooms had a view of the lovely town. The managers were very helpful. The room was comfortable. Would like to stay there again.
Stayed 3 nights in Aug 2021
Response from Vanesa, Recepción on Aug 20, 2021
Thank you very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely property. Breakfast was excellent.
Stayed 1 night in Aug 2021
Response from Vanesa, Recepción on Aug 20, 2021
Muchas gracias

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay in Segovia, the service was also great.
Stayed 1 night in Aug 2021
Response from Vanesa, Recepción on Aug 27, 2021
Thank you

10/10 Excellent

Paz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great value in an absolutely beautiful historic building with the serene ambiance of a convent. Loved the central courtyard and wished we had dinner there—had made reservations elsewhere in town. Clean rooms and bathrooms. The free parking and breakfast included features make for a great value. Perhaps the upholstered furniture was a bit tired, especially in the lobby.
Stayed 1 night in Jul 2021
Response from Vanesa, Recepción on Aug 27, 2021
Thank you

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great details... a chocolate bar , eucerin lotion and many toiletries , pressed sheets and a great breakfast . Loved stayin in this hotel .
Stayed 1 night in Feb 2020
Response from Recepcion on Apr 16, 2020
Thank you for your comments!!

8/10 Good

Paul, Ottawa Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surroundings and nice rooms with excellent wifi. Helpful staff and free parking. Nice walk following the Roman aqueduct to town. Breakfast ok but not great.
Stayed 2 nights in Jan 2020

10/10 Excellent

Mert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from city, clean and charming. Friendly staff Recommended
Stayed 1 night in Jan 2020

10/10 Excellent

MTHants, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, historical hotel. Good location near start of aqueduct. Friendly staff. Cosy bar and lounge. Nice room, although too hot and stuffy overnight (-2C outside in Jan) but could open window. Decent breakfast included.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Darlene, Calgary AB Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right by the start of the Aqueduct. Short walk to the main part of town
Stayed 1 night in Nov 2019